Texas Health Presbyterian Hospital Allen

Allen, Texas

1105 N Central Expy
Allen, TX 75013

(972) 747-1000
3 (269 reviews)

About Texas Health Presbyterian Hospital Allen

Texas Health Behavioral Health is one of the largest providers of behavioral health services in North Texas and has served the people of our communities for more than 30 years. Texas Health Presbyterian Hospital Allen provides access to mental, psychiatric and behavioral health services in both inpatient and outpatient settings across the Dallas-Fort Worth area.

Nurses and other medical professionals who monitor the client are experienced in drug and alcohol addiction. Clients are slowly weaned off the drug. Once detox is complete, individuals are given a treatment plan to follow. Residential treatment is typically the next step.

Clients stay in gender-separate facilities that are equipped with individual fitness regimens, creative therapies, and multidisciplinary treatment. Individualized treatment is incorporated for each client where they receive personalized attention and therapy.

Intensive outpatient provides a structured, supportive environment for those in recovery. Clients engage in individual and group therapy sessions where they will learn vital coping and life skills. Required treatment hours will slowly lower as skills are built upon.

Aftercare offers individual resources to prevent relapse. Clients can engage in peer support groups, access recovery education, and program referrals.

Texas Health Presbyterian Hospital – Allen accepts a wide array of insurance plans. Major insurance providers include Aetna, Medicare Advantage, Medicaid, STARKids, Aetna Signature Administrators, AHS/UT East Texas Health System, and AmBetter. Furthermore, Marketplace plans, Amerigroup, Beacon Health Options, and Blue Cross/Blue Shield are also in-network with this facility.

Dollar icon Payment Options

  • shield-cross iconPrivate insurance
  • self-pay iconSelf-pay options
  • medicare iconMedicare
  • medicaid iconMedicaid
  • military iconMilitary Insurance

Medical briefcase icon Levels of Care

outpatient iconOutpatient

After completing some form of inpatient care, many clients transition or step down to an outpatient rehab, while some choose to transition from detox directly into outpatient care. High-intensity outpatient programming, including partial hospitalization (PHP) and intensive outpatient (IOP) is widely available for clients in early recovery, those leaving detox, and those at an elevated relapse risk. Clients in outpatient care generally engage in robust addiction counseling and recovery education, and some also receive medication assisted treatment (MAT).

inpatient iconInpatient

The adult inpatient program at Texas Health Behavioral Health provides 24-hour monitoring, treatment, and stabilization for adults with acute behavioral health conditions in a safe, supportive, and therapeutic environment. Patients are housed in facilities created just for them, which foster personalized attention for each patient. Customized treatment plans address next steps and ongoing recovery needs and are unique to each individual patient. Adolescents need care tailored for them and their unique needs. The Texas Health Behavioral Health programs for adolescents address the growing needs of behavioral and mental health care for adolescents with psychiatric conditions, or with behavioral or emotional difficulties. Care plans are tailored to the individual’s unique needs and are offered in a variety of settings. Specializing in adolescents ages 12 to 17, the inpatient adolescent program provides crisis stabilization and symptom reduction in a safe, structured environment.

aftercare iconAftercare

Rehab aftercare programs are based on a model of continuing care and the premise that recovery is a life-long process requiring ongoing client support. Many rehab aftercare services include outpatient care, but clients often continue to receive support after being discharged from formal treatment. Case managers and care teams typically collaborate with clients to design their long-term care plan, which may include peer coaching, career counseling, and 12 step program induction, among other services.

12-step icon12-Step

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

partial-hospitalization iconPartial Hospitalization Program

Commonly known as "day treatment," a partial hospitalization program (PHP) offers intensive addiction treatment while allowing you to return home each day. It can serve as an alternative to inpatient hospitalization or as a step-down option. Depending on your needs, PHP treatment typically averages 90 days with a weekly requirement of 6-8 hours a day. PHP treatment offers a variety of therapeutic interventions such as individual counseling, group therapy, and psychoeducation. Oftentimes PHP treatment can be fully covered by insurance.

24-hour icon24-Hour Clinical Care

At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.

User icon Programs

check iconAdolescence program

adult-program iconAdult program

men iconProgram for men

women iconProgram for women

young-adult iconYoung adult program

children iconChildren program

elderly iconElderly program

House check icon Settings & Amenities

  • spa2 iconYoga studio
  • meditation iconMeditation room
  • acupuncture iconAcupuncture room

Shield icon Insurance

Our Policy: Texas Health Presbyterian Hospital Allen works with several private insurance providers and also accepts private payments when possible, please contact us to verify your specific insurance provider.

Heart icon Treatment

check iconDual Diagnosis

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

mental-health iconMental Health and Substance Abuse

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Hand holding medical sign icon Clinical Services

inpatient-file iconCognitive Behavioral Therapy

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

mental-health iconIndividual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

house-medical iconTrauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

family iconFamily Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

life-skills iconLife Skills

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Nutrition Therapy

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

medical-detox iconExperiential Therapy

Experiential therapy in Texas can look different for each person. You may engage in fitness activities, community service, culinary arts, or art therapy, for example. The goal is to provide a safe setting where you can interact with your environment and work through emotions and experiences with the help of that activity and the guidance of a therapist.

nicotine iconNicotine Replacement Therapy

When used as recommended, nicotine replacement therapy in Texas provides enough nicotine to help you avoid severe cravings and withdrawal symptoms after quitting smoking. This increases comfort so you're less likely to relapse into your smoking habit.

Check icon Accreditations

Joint Commission

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Phone icon Contact

Phone icon (972) 747-1000
Building icon

1105 N Central Expy
Allen, TX 75013

Call Now - Help is Available
Get Help Now - 972-200-2006
Question iconSponsored
Fact checked and written by:
Kerry Nenn, BSW
Edited by:
Miakayla Leaverson, BS

Reviews

3 (269 reviews)
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Google Rating

Ying Deng
1 month ago
1

This one star review is the for the two registration ladies, they don t even deserve one star. I had interaction with both of them twice, both of them are rude and they have beef with each other, they both think she does more work than the other, leaving us the patients in limbo. I had my 9 months baby with me, she was fuzzy at the time, I had to stand up and rock her, the lady who sits in the room closes to the central elevator looked at me weirdly and said you really need to stands and talk. Come on, stop being an xxx. I personally had to spoke with the management there, but I was there few days ago, they are still there, with the same attitude. Don t want to be mean, but if you want to not be bothered, then stay at home, why come out to work.In addition , millions of stars to the labor and delivery department nurses and lactation consultant Vicky. You guys are so caring and kind. My baby was admitted in there for one night, we received excellent care from the team.

Response from the owner1 month ago
We appreciate you sharing your experience with us here. We welcome the opportunity to speak with you further about any concerns or questions you may have. If you are willing to be contacted, would you send us an email to KatieBorders@Texashealth.org, including a phone number and the name of the location you visited? Thank you, --Katie, Texas Health
QDF - Bestie Tribe
1 month ago
3

I was instructed to check in at 8:30 a.m. for a 9:00 a.m. CT scan. Having worked in registration before, I found the process confusing. First, I had to check in with a volunteer who directed me to a registrar. After waiting to speak with the registrar, the volunteer then escorted me about 20 steps to another check-in desk, but no one was there. George, the tech, called me, but as we walked down the hall, another tech informed me that I needed to drink contrast and should have been told to arrive earlier for that. I had to reschedule some of my clients to accommodate this unexpected delay. After waiting for 1.5 hours, I was finally called back. Although I'm a difficult patient to draw blood from, George was fantastic. Also, if a woman is wearing a dress or skirt, it would be considerate to offer her something to cover her legs. I will only return to this facility if my provider exclusively uses this location.

Lizette Nji
2 months ago
5

ER nurse Halla was great.

Ryan White
2 months ago
1

Horrible billing experience, their department is a joke. They will over charge you if you go here. I tried to argue the facts and I was called a cis fascist.

krazy b3auiful
2 months ago
1

been having problems for months with pain in arms and legs it happen more in one side, recently over the past 3 weeks this pain just stay not going away. A week prior to coming to this ER I had went to Carenow because I was in so much pain can t even walk they said it could be joint problems and give me shot of steroids and pain medication. Steroids didn t work. I ended up getting worse developing new system the next day Carenow call me to do a follow up told them about the new system they told me to head to ER right away this could be something more serious needed to get some test done. Instead of going to this ER I went to a small ER in Murphy because I didn t want to bother this ER and believe they have better thing to worry about then me. So ER in Murphy didn t do anything no testing at all told them I come here from Carenow and told them how my ankle was swollen and that I been getting chest pain and also Random bruising and feeling fatigue. Well no test was done and told me it was a pinched nerve and Discharge me. So since they didn t care I just stop trying to get answer and deal with it since I can tolerate pain. Week went by and I been in so much pain sometime I m up until 5 am crying myself to sleep. Finally develop more new symptom this time nausea and this time the pain medicine wasn t as coming down the pain because even with the pain medicine it didn t erase the pain it s just controlled it until I can tolerate the pain but it wasn t doing that now. So I finally Decided to come to this ER just waste of time and feeling gaslighting. Nurse was never rude. Finally was seen by the dr and he asked what was going on I told him how I been having arm pain and that it gets very bad that pain medicine I am taking wasn t doing it no more right away he cut me off and said is this the same thing that DR saw you for confused on what he was talking about and me not thinking straight thought he was talking about the time I had surgery in this hospital so I asked what year was this and with a rude answer his like last week at Baylor so now this dr thinks I m hopping around ER to ER I just can t at this point I answer yes it is but they never did any testing and just said I had pinched nerve and I m now having nausea well he exam my arm to see if I get pain when it s it certain way I told no the pain is there even when I don t move it it just stays and I can feel it in my leg as well my ankle is swollen never even bother looking at my ankle as well. Just said pinched nerve he said there is no need for blood work or anything your dr has to request a MRI we don t have that here I request the blood work he said ok after blood work came in his like everything looks good to follow up with my dr I asked him few questions about pinched nerve if the nausea was connected to the pinched nerve. He said no that it could be something else. sooo pretty much no testing again they didn t care that same night the pain got so worst I was getting chills so bad that my teeth was shivering got chest pain that had me bowling in tears and even was sweating. New bruising keep coming up some with lumps under them and painful to the touch headache and abdominal pain with hot flash follow with joint pains, collar bone pain, nausea, and never goes away But ER DR says it s a pinched nerve what a joke. So I go to my chart to read what they put on the note and nurse stated that wasn t in no stress and that I m good just because I don t show pain the way yalll want me to doesn t mean I m not in any stress I had 4 kids with no epidural trust me I can tolerate my pain if I go to ER for pain it s because it bad.

Response from the owner2 months ago
I am so sorry to read that your experience was not a positive one. We value your feedback and would like to speak with you further about your experience. If you would like to be contacted, please email us with your information including your full name, phone number and the name of the physician and location you visited at katieborders@texashealth.org. Katie, Texas Health
Lorie Miller
2 months ago
5

I've been there a few times and they have been better than parklands er

Response from the owner2 months ago
Your feedback is important to us and we appreciate you taking the time to let us know about your good experience. Katie, Texas Health
Adel Ahmad
2 months ago
1

Response from the owner2 months ago
I am so sorry to read that your experience was not a positive one. We welcome the opportunity to speak with you further about any concerns or questions you may have. If you are willing, can you please email me your contact information as well as additional details at katieborders@texashealth.org? Katie, Texas Health
Elie Nakhoul
2 months ago
1

Stay away.

Response from the owner2 months ago
I am so sorry to read that your experience was not a positive one. We welcome the opportunity to speak with you further about any concerns or questions you may have. If you are willing, can you please email me your contact information as well as additional details at katieborders@texashealth.org? Katie, Texas Health
Janet Hoover
3 months ago
5

I ve been in the hospital for 6 days and couldn t have asked for a better experience. The staff are so kind and caring, administrators came and checked in, the pastoral staff checked in. Special shout outs to Dr. Hoffman, George and Dr. Roman in radiology, and my nurses Coco, Judy, Elaine, Mickie. Also my patient tech Razia. Thank you for taking such good care of me.

Response from the owner2 months ago
Thank you for taking the time to write a review and sharing your experience with us. It is our honor to serve this community and we will be passing along your kind words for the staff to enjoy. Katie, Texas Health
Gern Blankwell
3 months ago
1

Demeaning and useless. Denied appendicitis for my sister only to have it removed the next day.

Response from the owner3 months ago
I am so sorry to read that your experience was not a positive one. We welcome the opportunity to speak with you further about any concerns or questions you may have. If you would like to be contacted, please email us with your information including your full name, phone number and the name of the physician and location you visited at katieborders@texashealth.org. Katie, Texas Health
alex puente
4 months ago
1

Mold in ice from soda machine please fix this

Response from the owner3 months ago
I am sorry your experience was not a positive one. We would like to follow up with you about this. If you would like to be contacted, please email us with your information including your full name, phone number and the name of the physician and location you visited at katieborders@texashealth.org. Katie, Texas Health
Dashon Brown
4 months ago
2

Went in a 2 o clock for chest pains almost passed out . It took them hours to even check my vitals . After checking my vitals twice the nurse seem very careless and simply said we don t have rooms it s an emergency room .. had no radiology staff just not the best hospital to attend

Response from the owner3 months ago
I am so sorry to read that your experience was not a positive one. We would like to follow up with you about this. If you are willing to be contacted by a representative, please send your contact information including your phone number and the name of the location you visited to katieborders@texashealth.org. Katie, Texas Health
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