Texas Health Presbyterian Hospital Allen

1105 N Central Expy
Allen, TX 75013

Texas Health Presbyterian Hospital Allen TX 75013

About Texas Health Presbyterian Hospital Allen

Texas Health Behavioral Health is one of the largest providers of behavioral health services in North Texas and has served the people of our communities for more than 30 years. Texas Health Presbyterian Hospital Allen provides access to mental, psychiatric and behavioral health services in both inpatient and outpatient settings across the Dallas-Fort Worth area.

Nurses and other medical professionals who monitor the client are experienced in drug and alcohol addiction. Clients are slowly weaned off the drug. Once detox is complete, individuals are given a treatment plan to follow. Residential treatment is typically the next step.

Clients stay in gender-separate facilities that are equipped with individual fitness regimens, creative therapies, and multidisciplinary treatment. Individualized treatment is incorporated for each client where they receive personalized attention and therapy.

Intensive outpatient provides a structured, supportive environment for those in recovery. Clients engage in individual and group therapy sessions where they will learn vital coping and life skills. Required treatment hours will slowly lower as skills are built upon.

Aftercare offers individual resources to prevent relapse. Clients can engage in peer support groups, access recovery education, and program referrals.

Texas Health Presbyterian Hospital – Allen accepts a wide array of insurance plans. Major insurance providers include Aetna, Medicare Advantage, Medicaid, STARKids, Aetna Signature Administrators, AHS/UT East Texas Health System, and AmBetter. Furthermore, Marketplace plans, Amerigroup, Beacon Health Options, and Blue Cross/Blue Shield are also in-network with this facility.

Latest Reviews

Rebecca Wright
3 weeks ago on Google
5
Kenna Hitchcock
3 weeks ago on Google
5
Had a microdiscectomy a few days ago, had to be admitted overnight for pain control afterwards. I can safely say, this was one of the nicest, most pleasant hospital stays I've ever had. Nurses were all amazing and considerate, trying to let me sleep while taking vitals and blood through the night. They were responsive to my pain and made sure I was comfortable. PT came in to make sure I could get up and stand on my own, walk on my own and give me tools to use for my recovery. Volunteers came in and dropped off a flower in a cute lil vial, and made sure I didn't need anything. And discharge was a breeze, with discharge instructions being very thorough and easy to understand. Overall, this was a super easy/comfortable stay, even with the amount of pain I was in before, and after surgery.
Response from the owner2 weeks ago
Thank you so much for sharing this with us here. It is our honor to serve this community and we will be passing along your kind words for the staff to enjoy. Katie, Texas Health
m Hurd
3 weeks ago on Google
1
The rudest front desk I ve ever spoken to she was so heartless. I ask her a simple question and she s replied with not one but two rude comments.

Location

Accepted Insurance

Texas Health Presbyterian Hospital Allen works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
After completing some form of inpatient care, many clients transition or step down to an outpatient rehab, while some choose to transition from detox directly into outpatient care. High-intensity outpatient programming, including partial hospitalization (PHP) and intensive outpatient (IOP) is widely available for clients in early recovery, those leaving detox, and those at an elevated relapse risk. Clients in outpatient care generally engage in robust addiction counseling and recovery education, and some also receive medication assisted treatment (MAT).
inpatient iconInpatient
The adult inpatient program at Texas Health Behavioral Health provides 24-hour monitoring, treatment, and stabilization for adults with acute behavioral health conditions in a safe, supportive, and therapeutic environment. Patients are housed in facilities created just for them, which foster personalized attention for each patient. Customized treatment plans address next steps and ongoing recovery needs and are unique to each individual patient. Adolescents need care tailored for them and their unique needs. The Texas Health Behavioral Health programs for adolescents address the growing needs of behavioral and mental health care for adolescents with psychiatric conditions, or with behavioral or emotional difficulties. Care plans are tailored to the individual’s unique needs and are offered in a variety of settings. Specializing in adolescents ages 12 to 17, the inpatient adolescent program provides crisis stabilization and symptom reduction in a safe, structured environment.
aftercare iconAftercare Support
Rehab aftercare programs are based on a model of continuing care and the premise that recovery is a life-long process requiring ongoing client support. Many rehab aftercare services include outpatient care, but clients often continue to receive support after being discharged from formal treatment. Case managers and care teams typically collaborate with clients to design their long-term care plan, which may include peer coaching, career counseling, and 12 step program induction, among other services.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
partial-hospitalization iconPartial Hospitalization Program
Commonly known as "day treatment," a partial hospitalization program (PHP) offers intensive addiction treatment while allowing you to return home each day. It can serve as an alternative to inpatient hospitalization or as a step-down option. Depending on your needs, PHP treatment typically averages 90 days with a weekly requirement of 6-8 hours a day. PHP treatment offers a variety of therapeutic interventions such as individual counseling, group therapy, and psychoeducation. Oftentimes PHP treatment can be fully covered by insurance.
24-hour icon24-Hour Clinical Care
At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Experiential therapy in Texas can look different for each person. You may engage in fitness activities, community service, culinary arts, or art therapy, for example. The goal is to provide a safe setting where you can interact with your environment and work through emotions and experiences with the help of that activity and the guidance of a therapist.

When used as recommended, nicotine replacement therapy in Texas provides enough nicotine to help you avoid severe cravings and withdrawal symptoms after quitting smoking. This increases comfort so you're less likely to relapse into your smoking habit.

Amenities

  • spa2 iconYoga Studio
  • meditation iconMeditation Room
  • acupuncture iconAcupuncture Room

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (972) 747-1000
Building icon

1105 N Central Expy
Allen, TX 75013

Fact checked and written by:
Kerry Nenn, BSW
Edited by:
Miakayla Leaverson, BS

Reviews of Texas Health Presbyterian Hospital Allen

3/5 (269 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

Rebecca Wright
3 weeks ago
5

Kenna Hitchcock
3 weeks ago
5

Had a microdiscectomy a few days ago, had to be admitted overnight for pain control afterwards. I can safely say, this was one of the nicest, most pleasant hospital stays I've ever had. Nurses were all amazing and considerate, trying to let me sleep while taking vitals and blood through the night. They were responsive to my pain and made sure I was comfortable. PT came in to make sure I could get up and stand on my own, walk on my own and give me tools to use for my recovery. Volunteers came in and dropped off a flower in a cute lil vial, and made sure I didn't need anything. And discharge was a breeze, with discharge instructions being very thorough and easy to understand. Overall, this was a super easy/comfortable stay, even with the amount of pain I was in before, and after surgery.

Response from the owner3 weeks ago
Thank you so much for sharing this with us here. It is our honor to serve this community and we will be passing along your kind words for the staff to enjoy. Katie, Texas Health
m Hurd
3 weeks ago
1

The rudest front desk I ve ever spoken to she was so heartless. I ask her a simple question and she s replied with not one but two rude comments.

Evan Heller
3 weeks ago
1

7 years ago my wife was pregnant with twins - we came to this hospital and had good interactions with the pediatrician- until we asked about the vaccines after delivery - we wanted our family doctor to give our children shots. The pediatrician told my wife that if she didn t consent they would call CPS. We left immediately and found a mid wife - if you want to make your own medical decisions without corrosions then stay away!!!!

Response from the owner3 weeks ago
I am sorry your experience was not a positive one. We welcome the opportunity to speak with you further about any concerns or questions you may have. If you are willing, can you please email me your contact information as well as additional details at katieborders@texashealth.org? Katie, Texas Health
Sojin Lee
1 month ago
5

The last 48 hours have been a whirlwind. My dad went into ER on Thursday with chest pain and other early symptoms he had dismissed the last two, three weeks. Within 24 hours, not only was he admitted to the hospital and tested and diagnosed but actually received a successful stent procedure. Texas Health Presbyterian Allen was amazing-super efficient, prompt and attentive. Shout out to the ER staff, Nurse Nicole, and Nurse Jay. Cardiologist Dr. Samani and her team saved my dad!!! I m so glad I brought my dad to Texas Health Allen!

Response from the owner1 month ago
Thank you for taking the time to write a review and sharing your experience with us. It is our honor to serve this community and we will be passing along your kind words for the staff to enjoy. Katie, Texas Health
deborah stevenson
1 month ago
5

I was admitted on Sept 2024, for a deadly Meningitis virus.I want to send a sincere Thank you and a Big Hug to the Entire ER/ICU staff along with the cafeteria /cleaning crew. The Doctors and Nurses/Care team were professional and very informative to my health care needs. I was not myself and they quickly evaluated my issues and got me back on my feet with weeks. I would have died from this virus but by the Grace of God and the entire hospital team, I was Blessed to see another day! Thank you Texas Health Presbyterian Hospital of Allen, TX..You guys are a Indeed a Blessing to the entire community:-)

Response from the owner3 weeks ago
Thank you for taking the time to write a review and sharing your experience with us. We strive to provide a positive experience for all and are thrilled to share your kind words with the team. Katie, Texas Health
Kristen King
1 month ago
1

I wouldn't bring my worst enemy to this hospital. The "nurses" don't acknowledge you, talk down to you, and are quick to hang up on you. They talk to you in a condescending manner, like you're beneath them.They all seem like they hate their job, which isn't great for being at a hospital- CARING for people. I can only imagine the bedside manner to be terrible. Wouldn't recommend, makes sense that this hospital is a 3- star rating.

Response from the owner1 month ago
I am so sorry to read that your experience was not a positive one. We value your feedback and would like to speak with you further about your experience. If you would like to be contacted, please email us with your information including your full name, phone number and the name of the physician and location you visited at katieborders@texashealth.org. Looking forward to hearing from you Katie, Texas Health
Ying Deng
1 month ago
1

This one star review is the for the two registration ladies, they don t even deserve one star. I had interaction with both of them twice, both of them are rude and they have beef with each other, they both think she does more work than the other, leaving us the patients in limbo. I had my 9 months baby with me, she was fuzzy at the time, I had to stand up and rock her, the lady who sits in the room closes to the central elevator looked at me weirdly and said you really need to stands and talk. Come on, stop being an xxx. I personally had to spoke with the management there, but I was there few days ago, they are still there, with the same attitude. Don t want to be mean, but if you want to not be bothered, then stay at home, why come out to work.In addition , millions of stars to the labor and delivery department nurses and lactation consultant Vicky. You guys are so caring and kind. My baby was admitted in there for one night, we received excellent care from the team.

Response from the owner1 month ago
We appreciate you sharing your experience with us here. We welcome the opportunity to speak with you further about any concerns or questions you may have. If you are willing to be contacted, would you send us an email to KatieBorders@Texashealth.org, including a phone number and the name of the location you visited? Thank you, --Katie, Texas Health
Camale Allen
1 month ago
1

I would never go back to this hospital again. I arrived at 10am and it was just me and a couple sitting in the waiting area for hours. I didn't get checked for covid & strep until 12pm. They took the couple back to a room & I was there before them. They gave me a blanket and told me to continue to wait in the waiting area. I was very patient, but my fever and body aches intensified.When I asked how long it would take, they continue to inform me they didn't have any rooms, but continued to take ppl bk bf me. When speaking to the billing lady with black hair, she was speaking down to me & was very rude and insensitive. She then tells me that I will receive a bill of $1,200. I didn't understand why I would be billed this amount for sitting in the waiting room with no medical treatment.At 130pm the lead nurse tells me they're discharging me, but I never was treated. They came with papers and gave me meds to go. I didn't understand this treatment, considering that I did not complain or make a scene. I felt like I was being discriminated against bc the color of my skin, but after reading the reviews it seems like this is how they treat everyone. I will encourage you not to go to this hospital. Terrible experience

Ryan White
2 months ago
1

Horrible billing experience, their department is a joke. They will over charge you if you go here. I tried to argue the facts and I was called a cis fascist.

krazy b3auiful
2 months ago
1

been having problems for months with pain in arms and legs it happen more in one side, recently over the past 3 weeks this pain just stay not going away. A week prior to coming to this ER I had went to Carenow because I was in so much pain can t even walk they said it could be joint problems and give me shot of steroids and pain medication. Steroids didn t work. I ended up getting worse developing new system the next day Carenow call me to do a follow up told them about the new system they told me to head to ER right away this could be something more serious needed to get some test done. Instead of going to this ER I went to a small ER in Murphy because I didn t want to bother this ER and believe they have better thing to worry about then me. So ER in Murphy didn t do anything no testing at all told them I come here from Carenow and told them how my ankle was swollen and that I been getting chest pain and also Random bruising and feeling fatigue. Well no test was done and told me it was a pinched nerve and Discharge me. So since they didn t care I just stop trying to get answer and deal with it since I can tolerate pain. Week went by and I been in so much pain sometime I m up until 5 am crying myself to sleep. Finally develop more new symptom this time nausea and this time the pain medicine wasn t as coming down the pain because even with the pain medicine it didn t erase the pain it s just controlled it until I can tolerate the pain but it wasn t doing that now. So I finally Decided to come to this ER just waste of time and feeling gaslighting. Nurse was never rude. Finally was seen by the dr and he asked what was going on I told him how I been having arm pain and that it gets very bad that pain medicine I am taking wasn t doing it no more right away he cut me off and said is this the same thing that DR saw you for confused on what he was talking about and me not thinking straight thought he was talking about the time I had surgery in this hospital so I asked what year was this and with a rude answer his like last week at Baylor so now this dr thinks I m hopping around ER to ER I just can t at this point I answer yes it is but they never did any testing and just said I had pinched nerve and I m now having nausea well he exam my arm to see if I get pain when it s it certain way I told no the pain is there even when I don t move it it just stays and I can feel it in my leg as well my ankle is swollen never even bother looking at my ankle as well. Just said pinched nerve he said there is no need for blood work or anything your dr has to request a MRI we don t have that here I request the blood work he said ok after blood work came in his like everything looks good to follow up with my dr I asked him few questions about pinched nerve if the nausea was connected to the pinched nerve. He said no that it could be something else. sooo pretty much no testing again they didn t care that same night the pain got so worst I was getting chills so bad that my teeth was shivering got chest pain that had me bowling in tears and even was sweating. New bruising keep coming up some with lumps under them and painful to the touch headache and abdominal pain with hot flash follow with joint pains, collar bone pain, nausea, and never goes away But ER DR says it s a pinched nerve what a joke. So I go to my chart to read what they put on the note and nurse stated that wasn t in no stress and that I m good just because I don t show pain the way yalll want me to doesn t mean I m not in any stress I had 4 kids with no epidural trust me I can tolerate my pain if I go to ER for pain it s because it bad.

Response from the owner2 months ago
I am so sorry to read that your experience was not a positive one. We value your feedback and would like to speak with you further about your experience. If you would like to be contacted, please email us with your information including your full name, phone number and the name of the physician and location you visited at katieborders@texashealth.org. Katie, Texas Health
QDF - Bestie Tribe
2 months ago
3

I was instructed to check in at 8:30 a.m. for a 9:00 a.m. CT scan. Having worked in registration before, I found the process confusing. First, I had to check in with a volunteer who directed me to a registrar. After waiting to speak with the registrar, the volunteer then escorted me about 20 steps to another check-in desk, but no one was there. George, the tech, called me, but as we walked down the hall, another tech informed me that I needed to drink contrast and should have been told to arrive earlier for that. I had to reschedule some of my clients to accommodate this unexpected delay. After waiting for 1.5 hours, I was finally called back. Although I'm a difficult patient to draw blood from, George was fantastic. Also, if a woman is wearing a dress or skirt, it would be considerate to offer her something to cover her legs. I will only return to this facility if my provider exclusively uses this location.

Response from the owner1 month ago
It sounds like your experience wasn t the kind we strive to provide. We would like to hear more of your feedback. If you are willing to be contacted by a representative, please send your contact information including your phone number and the name of the location you visited to katieborders@texashealth.org. Thank you, --Katie
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