Terros Health – McDowell Health Center- Primary Care

Phoenix, Arizona

4909 East McDowell Road
Phoenix, AZ 85008

(602) 685-6000

About Terros Health – McDowell Health Center- Primary Care

Terros Health – McDowell Health Center- Primary Care, located in Phoenix, Arizona is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include partial hospitalization, intensive outpatient, and 12-step therapy.

Specialty rehab programs at Terros Health – McDowell Health Center- Primary Care include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and specialized drug rehab for veterans, addressing combat-related trauma and reintegration.

Patients at Terros Health – McDowell Health Center- Primary Care will find the private rooms that give personal space for reflection and undisturbed rest during treatment.

Terros Health – McDowell Health Center- Primary Care has received accreditations from CARF.

Dollar icon Payment Options

  • shield-cross iconPrivate Insurance
  • self-pay iconSelf-pay options
  • financial-aid iconFinancial aid
  • sliding-scale-payment iconSliding scale payment assistance
  • medicare iconMedicare
  • military iconMilitary insurance
  • medicaid iconMedicaid
  • military iconMilitary Insurance

Medical briefcase icon Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

intensive-outpatient iconIntensive Outpatient

Intensive inpatient programs (IOP) offer high-level support for clients in early recovery, those exiting detox or inpatient rehabs, and those at an elevated risk of relapse. Intensive outpatient treatment typically includes rigorous individual, group, and family counseling. Evidence-based complementary therapies, such as acupuncture and massage, are widely available. Medication assisted treatment (MAT) may be provided. Clients in IOP receive a minimum of nine hours of treatment per week but may engage in up to 20 treatment hours weekly.

12-step icon12-Step

Many addiction recovery centers base their treatment modalities on the 12 step program model, and those in treatment often transition to community-based programs. These programs can also be effective for clients who choose not to enter rehab. Traditionally, 12 step meetings are designed to provide intensive peer support whenever it is needed. In addition to group meetings and peer sponsorship, participants "work the steps" to achieve recovery through a systematic healing of the mind, body, and spirit.

heart-hands iconIntervention Services

If a person denies their substance abuse behavior when confronted one-on-one, a drug intervention in Arizona may be necessary. An intervention may be formally planned with intervention services from a professional who can guide loved ones through this process. The intervention involves confronting someone with how their drinking or drug use has affected themselves and everyone around them and encourages them to get treatment.

partial-hospitalization iconPartial Hospitalization Program

A partial hospitalization program (PHP) offers a short-term alternative to inpatient treatment or a step-down option after a residential program. With PHP treatment, you'll receive 6 to 8 hours of daily support, up to 5 days a week. The duration of a partial hospitalization program can vary with the average length being 90 days. While commuting is necessary, some programs also offer telehealth options. PHP treatment is often covered by insurance and typically offers medication management, relapse prevention techniques, and behavioral therapy.

medically-assisted-detox iconMedically Assisted Detox

The safest way to remove addictive substances from your body is done under the care of licensed medical professionals. Known as medically assisted detox, this level of care is typically in an inpatient setting with a team of medical experts that may include doctors, nurses, and mental health clinicians. Medications like Suboxone, methadone, or Vivitrol may be administered to help alleviate withdrawal symptoms.

User icon Programs

adult-program iconAdult program

men iconProgram for men

women iconProgram for women

young-adult iconYoung adult program

elderly iconElderly program

lgbtq iconLGBTQ program

military-hat iconMilitary program

House check icon Settings & Amenities

  • private-room iconPrivate rooms

Shield icon Insurance

Our Policy: Terros Health – McDowell Health Center- Primary Care works with several private insurance providers and also accepts private payments when possible, please contact us to verify your specific insurance provider.

Heart icon Treatment

check iconDual Diagnosis

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

mental-health iconMental Health

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Hand holding medical sign icon Clinical Services

inpatient-file iconCognitive Behavioral Therapy

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

mental-health iconIndividual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

desert iconMotivational Interviewing

The goal of motivational interviewing in Arizona is to enhance your confidence in your ability to make changes in your life. It encourages you to commit to change and plan for the process of making those changes that will allow you to reach your goals.

house-medical iconTrauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

couples-therapy iconCouples Therapy

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

family iconFamily Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Check icon Accreditations

CARF

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Phone icon Contact

Phone icon (602) 685-6000
Building icon

4909 East McDowell Road
Phoenix, AZ 85008

Call Now - Help is Available
Get Help Now - 602-834-1056
Question iconSponsored
Fact checked and written by:
Miakayla Leaverson, BS
Edited by:
Quentin Blount

Reviews

2.95 (87 reviews)
Rehab.com icon Rehab.com (2)
Google icon Google (85)
Accomodations & Amenities
0
Meals & Nutrition
0
Treatment Effectiveness
0
Admissions Process
0
Staff & Friendliness
0
Cleanliness
0
Value for Cost
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Overall Experience
Date Submitted
Reviewer
Overall Experience
Date Submitted
Reviewer
5

great place to begin the journey to recovery. Meals and great caring staff. I am going back to focus on my mental health recovery. I am sure I can be successful and complete the out patient program.

Reviewed on 7/30/2019
5

All the services are in the same building, amazing! Staff is responsive and knows how to adapt to your situation, they even got me a workbook where I can write tons of stuff. Never a long wait for my appointments

Reviewed on 2/19/2019
Overall Experience
Date Submitted

Google Rating

2.9 (85 reviews)
Leah Solomon
4 months ago
5

Response from the owner2 months ago
Leah, Thank you for reviewing our McDowell Health Center. At Terros Health, our vision is to provide extraordinary care, by empowered people to achieve exceptional outcomes. We are so happy to hear about your great experience with us. Thank you!
Melissa Jimenez
4 months ago
5

Thank you to Huguette for always listening and understanding my issues. She s always on top of everything when it comes to my health. She always listens to me. I recommend anybody that needs a professional practitioner.

Response from the owner2 months ago
Melissa, Thank you for reviewing our McDowell Health Center. At Terros Health, our vision is to provide extraordinary care, by empowered people to achieve exceptional outcomes. We are so happy to hear about your great experience with us. Thank you!
Arianna F
4 months ago
1

Insanely unprofessional staff. The only kind person I ever met here was a woman named Kat. Not only have I been rudely called and passive aggressively spoken to multiple times, I've experienced blatent racism. It's laughable how unprofessional everybody here is, I don't get how you can work at a mental health facility and have the nastiest attitude towards other people. Do not go here and especially do not send your kids here.

Response from the owner2 months ago
Arianna, Thank you for reviewing our McDowell Health Center. We strive to provide stellar whole person care and regret when someone feels they have had an unpleasant experience. We invite you to call or email our Patient Advocate at 602-302-7796 or Patientadvocate@terroshealth.org so we can discuss your situation further.
Hudson Kelly
6 months ago
3

I don't know where they found this new receptionist/appointment scheduler but I don't think she respects mental health patients and people living and working on their recovery she was so condescending and adherent to the fact that I did not need her to lead the conversation. I have been a patient for over a decade now and I'm going to need anyone whos having a bad day while they are at work to take a breath and remember that I can find services elsewhere and maybe it is time for me to do just that but I wont because I love Dr. Lara and the PCPs at Terro's Health

Response from the owner5 months ago
Thank you for reviewing our McDowell Health Center. We strive to provide stellar whole person care and regret when someone feels they have had an unpleasant experience. We invite you to call or email our Patient Advocate at 602-302-7796 or Patientadvocate@terroshealth.org so we can discuss your situation further.
Paul Scapellati
6 months ago
3

Stories to set up an appointment for the following week, told then when to best contact me. I never got a call nor an email. However the website was very simple and I had gotten answers I needed

Response from the owner5 months ago
Thank you for reviewing our McDowell Health Center. We strive to provide stellar whole person care and regret when someone feels they have had an unpleasant experience. We invite you to call or email our Patient Advocate at 602-302-7796 or Patientadvocate@terroshealth.org so we can discuss your situation further.
Brenda Nieves
7 months ago
1

Don t waste your time.

Response from the owner5 months ago
Thank you for reviewing our McDowell Health Center. We strive to provide stellar whole person care and regret when someone feels they have had an unpleasant experience. We invite you to call or email our Patient Advocate at 602-302-7796 or Patientadvocate@terroshealth.org so we can discuss your situation further.
Blanca Deagueros
7 months ago
5

Response from the owner5 months ago
Thank you for reviewing our McDowell Health Center. At Terros Health, our vision is to provide extraordinary care, by empowered people to achieve exceptional outcomes. We are so happy to hear about your great experience with us. Thank you!
Free Up
7 months ago
1

Response from the owner5 months ago
Thank you for reviewing our McDowell Health Center. We strive to provide stellar whole person care and regret when someone feels they have had an unpleasant experience. We invite you to call or email our Patient Advocate at 602-302-7796 or Patientadvocate@terroshealth.org so we can discuss your situation further.
P
8 months ago
5

I have recently signed up for Medicare, and when I received my card, it had the name of a NP and the Terros address. I decided to go there, it was close to where I live, and I am so glad that I did. Their staff signed me up to be my primary care facility. They were very helpful and professional. I made an appointment to see my primary care physician, Dr. Kalongo, and they got me in to see her the following week. The level of care and compassion along with expertise from Dr. Kalongo and her staff were amazing. I also want to mention Alexander and Nick whom both helped with my lab work and referrals, they were both excellent. After reviewing my labs, I got a call for a follow up appointment with Dr. Kalongo. Without going into detail, I have some concerning medical issues, Dr. Kalongo explained her recommended course of action, and quickly got me the referrals that I required. Alexander and Athena made sure that the referrals were processed, and that I was notified. Dr. Kalongo delivered my not so good lab results, in a very compassionate manner, and that really helped me. I highly recommend Terros, at this location, and specifically Dr. Kalongo. I am so glad that I went here.Update, I am trying to post a new review, and it won't let me, so I want to add this,I saw Huguette again today, a follow up visit, and as always I an so impressed by her compassion, politeness, and professionalism. A year later, still cancer free, and as I said in my earlier review above, it was she that caught, diagnosed my prostate cancer, quickly referred me to an amazing urologist that surgically removed my cancer riddled prostate. As a patient, I highly recommend Terros Health, and if you are looking for a primary care physician, Huguette Kenabantu is the absolute best. I also want to commend Roberto, that does a great job running the front office with his staff, taking people's stats and blood work. He's also very polite and professional. I am looking forward to many years here as a patient, thanks.ThanksPete

Response from the owner2 years ago
P, Thank you for reviewing our McDowell Health Center. At Terros Health, our vision is to provide extraordinary care, by empowered people to achieve exceptional outcomes. We're happy to hear about your great experience with us. Thank you!
Blue Butterfly
9 months ago
1

Response from the owner5 months ago
Thank you for reviewing our McDowell Health Center. We strive to provide stellar whole person care and regret when someone feels they have had an unpleasant experience. We invite you to call or email our Patient Advocate at 602-302-7796 or Patientadvocate@terroshealth.org so we can discuss your situation further.
124 Wes
9 months ago
1

MONEY GRAB if you are forced to go for services. They also promise you rewards ( gift cards) at certain benchmarks. That was a lie. Not to be taken seriously.

Response from the owner5 months ago
Thank you for reviewing our McDowell Health Center. We strive to provide stellar whole person care and regret when someone feels they have had an unpleasant experience. We invite you to call or email our Patient Advocate at 602-302-7796 or Patientadvocate@terroshealth.org so we can discuss your situation further.
BL_NKSY
9 months ago
5

Very pleased with my experience so far with these people. I d recommend their services to those in need of patient, competent care.

Response from the owner5 months ago
Kofi, Thank you for reviewing our McDowell Health Center. At Terros Health, our vision is to provide extraordinary care, by empowered people to achieve exceptional outcomes. We are so happy to hear about your great experience with us. Thank you!
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