St. Elizabeth Healthcare

1 Medical Village Dri Ft Mitchell, KY 41017
Outpatient
St. Elizabeth Healthcare KY 41017

About St. Elizabeth Healthcare

St. Elizabeth Healthcare, located in Ft Mitchell, Kentucky is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions. At St. Elizabeth Healthcare additional levels of care offered include intensive outpatient.

Latest Reviews

Scott Buzzell
1 month ago on Google
1
This place is garbage. I asked for medical reordes that were so obvious on my mychart but they couldn't get the information. They're making me go through the whole medical discovery procedure when they already have it. Is this malpractice?
Response from the owner1 month ago
Scott, please at your convenience, visit our website to learn more about medical records requests. https://www.stelizabeth.com/care/medical-records/. If you have any questions or concerns, please call our Patient Experience team at (859) 301-5581. We would like to learn more.
Jasmine Johnson
1 month ago on Google
5
If I could give 10 thousand stars I would!!My 30 year old fiance went to St. E in Ft Thomas on Saturday in cardiac arrest. He was clinically dead for over 7 minutes & Ft. Thomas did everything they could to make sure he was safe, got all the testing needed & had everything he needed. He was transferred to Edgewood Sunday & they've been absolutely amazing as well! They took such good care of him & I, kept me in the loop as much as possible & still ran more tests just to rule absolutely everything out. They've been so patient & kind during this scary time in our life. I couldn't be more thankful & appreciative for how they've been to us & our family. If it wasn't for the paramedics, Ft Thomas & Edgewood, idk if he'd be here right now! We've gotten more answers than we ever had before. I'm forever grateful for everybody involved!
Response from the owner1 month ago
Hello Jasmine. Thank you so much for taking the time to share your review!
caitlin brown
1 month ago on Google
1
Had an induction date and time scheduled I am over 40 weeks .had the whole day planned out to get everything ready and was supposed to be at the hospital at 7 pm. Started my maternity leave, did prep work for cheer teams we coach for the week, took our dogs where they needed to go, mid wife told me to eat a good meal before going in so when to Texas with our families before going in. At 6:20 (about to leave dinner to go to the hospital) get a call saying they are too busy and can t get me in. I asked if it would still be tonight she said if I didn t hear back to call myself at 10 pm. We live an hour away from the hospital and were already right there ..so we killed some time. Never heard anything called at 10 said there was no way they were getting me in, and couldn t get me in now until Thursday morning. Just went with it extremely frustrated just for them to call back and say they meant 7 pm not am. So everything we did all day for nothing, and still no baby. The most frustrating thing is they didn t care, I know things happen but there was no working with me .and I now have wasted three extra days of maternity leave with out my baby here. Also now I don t even know the mid wife on call on Friday so it could be one I have never meet with now this is also my first beyond frustrating on top of being this pregnant.
Response from the owner1 month ago
Caitlin, please call our Patient Experience Team at (859) 301-5581. We would like the opportunity to discuss more about your experience. Thank you. - St. Elizabeth Patient Experience Team
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.7 / 10

Location

Accepted Insurance

St. Elizabeth Healthcare works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

Treatments

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Contact Information

Phone icon (859) 301-2000
Building icon

1 Medical Village Dri
Ft Mitchell, KY 41017

Reviews of St. Elizabeth Healthcare

2.7/5 (467 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.7 (467 reviews)
Scott Buzzell
1 month ago
1

This place is garbage. I asked for medical reordes that were so obvious on my mychart but they couldn't get the information. They're making me go through the whole medical discovery procedure when they already have it. Is this malpractice?

Response from the owner1 month ago
Scott, please at your convenience, visit our website to learn more about medical records requests. https://www.stelizabeth.com/care/medical-records/. If you have any questions or concerns, please call our Patient Experience team at (859) 301-5581. We would like to learn more.
Jasmine Johnson
1 month ago
5

If I could give 10 thousand stars I would!!My 30 year old fiance went to St. E in Ft Thomas on Saturday in cardiac arrest. He was clinically dead for over 7 minutes & Ft. Thomas did everything they could to make sure he was safe, got all the testing needed & had everything he needed. He was transferred to Edgewood Sunday & they've been absolutely amazing as well! They took such good care of him & I, kept me in the loop as much as possible & still ran more tests just to rule absolutely everything out. They've been so patient & kind during this scary time in our life. I couldn't be more thankful & appreciative for how they've been to us & our family. If it wasn't for the paramedics, Ft Thomas & Edgewood, idk if he'd be here right now! We've gotten more answers than we ever had before. I'm forever grateful for everybody involved!

Response from the owner1 month ago
Hello Jasmine. Thank you so much for taking the time to share your review!
caitlin brown
1 month ago
1

Had an induction date and time scheduled I am over 40 weeks .had the whole day planned out to get everything ready and was supposed to be at the hospital at 7 pm. Started my maternity leave, did prep work for cheer teams we coach for the week, took our dogs where they needed to go, mid wife told me to eat a good meal before going in so when to Texas with our families before going in. At 6:20 (about to leave dinner to go to the hospital) get a call saying they are too busy and can t get me in. I asked if it would still be tonight she said if I didn t hear back to call myself at 10 pm. We live an hour away from the hospital and were already right there ..so we killed some time. Never heard anything called at 10 said there was no way they were getting me in, and couldn t get me in now until Thursday morning. Just went with it extremely frustrated just for them to call back and say they meant 7 pm not am. So everything we did all day for nothing, and still no baby. The most frustrating thing is they didn t care, I know things happen but there was no working with me .and I now have wasted three extra days of maternity leave with out my baby here. Also now I don t even know the mid wife on call on Friday so it could be one I have never meet with now this is also my first beyond frustrating on top of being this pregnant.

Response from the owner1 month ago
Caitlin, please call our Patient Experience Team at (859) 301-5581. We would like the opportunity to discuss more about your experience. Thank you. - St. Elizabeth Patient Experience Team
Del Johnson
1 month ago
2

I worked in healthcare for 35 years and I ve had both good and bad experiences at St. Elizabeth hospital.Wrongly diagnosed twice, treated with contempt by one of the emergency room physicians.Doctors are trained to listen to their patients. More often than not I ve found that the doctor doesn t listen to my issues.A few have been very understanding and listened closely to my concerns.I went to the emergency room with shoulder, neck pain and was sent home after a cardiac work up in the emergency room.A week later I suffered a heart attack and was rushed to the emergency room.I was immediately taken to the cath lab and had a stent inserted.A month later I had to have another stent inserted because the first one wasn t properly inserted/working.The people of northern Kentucky need another hospital that will provide better treatment and care.In my opinion St E is not a top quality hospital. I ve spoken with many people in the area and many don t use St E.St. E needs to be more caring and patient oriented.

Response from the owner1 month ago
Del, at your convenience, contact our Patient Experience Team at (859) 301-5581. We would like the opportunity to discuss more about your experience. Thank you. - St. Elizabeth Patient Experience Team
Aaliyah Martinez
1 month ago
1

The emotional intelligence of the overall staff is lacking. The last nurse I spoke with before I was discharged made it sound like I wasn't good enough to take my child home even though every else I spoke to had cleared me. More often then not the staff makes it sound like I inconvenience them I was in legit labor and the nurse tried telling me I was having a UTI. Then when I had previous suicide attempt the nurse on duty had made fun of me. I 100 percent do not recommend this place and think the staff in multiple different areas need training on empathy. Today I called in to get a statement for my hospital insurance and the lady gets a attitude on how they already gave my health insurance one. 100 percent people do not act like they want to be in this field I don't know if there burned out from COVID 19 or what. And I thank god I talk to a therapist cause having mental health problems and being treated grossly like this is unbelievable.

Response from the owner1 month ago
Aaliyah, we would like to learn more about your experience. Please call (859) 301-5581 to discuss more with our Patient Experience Team. Thank you. - St. Elizabeth Patient Experience Team
Dawn McGee
1 month ago
5

I was admitted on July 20th with an abdominal aneurysm. I was immediately admitted for surgery under the care of Dr Steven Chausse. My heart stopped beating during surgery due to blood loss. CPR was administered. Dr Chausse put a stent in my aorta.I was then transferred to ICU for 3 weeks and was put on life support. I wish to thank Dr. Chausse and the ICU nurses for all their help and for keeping me alive at a time when my family wasn't sure I would make it. THANKS!

Response from the owner1 month ago
Hello Dawn. Thank you so much for taking the time to share your experience.
Amanda Ureten
1 month ago
5

The entire staff has been so wonderful in the NICU. We haven t come across a single person who hasn t been super nice and helpful. They even have a concierge service at the hospital! They ll go pick up anything you need, walk your dogs, laundry, you name it. We couldn t be happier with this hospital. Our sweet baby is definitely in good hands.

Response from the owner1 month ago
Hello Amanda. Thank you so much for sharing your review!
Nolan Nicaise
2 months ago
1

Staff was nice, but bill was SHOCKING. I did a pulmonary function test and a methacholine test. With insurance (Anthem), the bill was over $2000. I'm completely shocked and distraught. Why is the bill so high for a very standard asthma assessment? This is extortion and entrapment. The hospital NEEDS to be informing patients about the costs prior to non-emergency assessments/tests. It is so incredibly predatory for the hospital, which informed me that it can make up whatever price it wants, to not disclose these prices beforehand. It did not provide me an estimate prior to my visit. DO NOT STEP FOOT IN THIS HOSPITAL IF YOU DON'T WANT A CRAZY HIGH BILL!!!

Response from the owner1 month ago
Hello Nolan. Please contact our Patient Experience Team at (859) 301-5581. We would like to learn more about your review. Thank you.
Bobby Watters
2 months ago
1

Father is currently there. They have left him dirty, (not changing his undergarments), rude nurses, rude staff all together.Josh on floor 4D has lied to me twice even though he isn't a nurse, he is just a guy who thinks he knows it all and Answers the phone. He told me my father had a liquid diet and couldn't eat that the doctor just responded with this info when fact that was a lie and the head nurse came in to apologize, fixed his diet in the system and then was able to eat. Had I been a gullible daughter, my dad would have been starving for the umpteenth day.They change linens when they want and not every day like they are supposed to. I have to raise a damn fit to get them to change his bed and to clean his room.My dad who is having the worst time of his life right now describes all the staff as "fake". Not real, putting on a front. They are mean to him and treat him a different when we, his daughters are not around.If you have a family member, especially an elder, don't send them here. We are currently trying to get him out as quickly as possible.

Response from the owner1 month ago
Bobby, please at your convenience, contact our Patient Experience team at (859) 301-5581. We would like to learn more about your review. Thank you.
Ashley Rings
2 months ago
5

Came into the ER with stomach pains that ended up being appendicitis and I was transferred here. I cannot put into words how kind, comforting and safe I felt with the staff. They were so attentive and made me feel safe about going into surgery. I was in such pain I can hardly remember the doctor's names but definitely am grateful for them all. A lot of these reviews poorly reflect how amazing this hospital is!

Response from the owner1 month ago
Hello Ashley. Thank you very much for sharing your review.
Tim German
2 months ago
1

Absolutely terrible and was treated like I was there just for pain medication, which I was kinda was, two kidney stone in both kidneys, still hurting today, still throwing up, and sent home with nothing to control the pain and nausea, also told them the medication they gave me at hospital didn t do nothing they just waved me off about it,,, really poor to the patient, I won t be back

Response from the owner2 months ago
Tim, please call our Patient Experience Team at (859) 301-5581. We would like to learn more about your review. Thank you.
Russell Shirley
3 months ago
2

Was very disappointed with the front desk staff. When I went inside to get a wheelchair for my frail 92 year old father to come in to be able and visit my mom, on their anniversary. The regular spot where the wheelchairs are kept was empty but the 2 ladies had one behind the front desk. When I asked if I could have that one for my dad they said that I couldn't have it because they were "saving" it for someone else that wasn't even there. They told me to walk down another hallway to try to find one. In the mean time my 92 year old dad with dementia gets out of the car and walks in and almost falls! They need to do better and there shouldn't be "savies" for wheelchairs when people in need, need to use one. It was very childish of them. My dad could have fallen and seriously hurt himself. Ugh

Response from the owner3 months ago
Russell, at your convenience, we would like to learn more about your experience. Please contact our Patient Experience Team at (859) 301-5581. Thank you.
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