Spectrum Health & Human Services – Southtowns Counseling Center

326 Orchard Park Road West Seneca, NY 14224
DetoxOutpatient
Spectrum Human Services - Outpatient NY 14224

About Spectrum Health & Human Services – Southtowns Counseling Center

Spectrum Health & Human Services’ Southtowns Counseling Center is based in West Seneca, New York. They offer DWI counseling, medication assisted treatment, addiction counseling, and mental health counseling. They also run several community based programs and facilitate peer support groups for people experiencing addiction or mental health disorders.

They believe that true health encompasses your physical and mental health. Their treatment program is dynamic and adjusts according to your progress. If you’re facing severe withdrawals, they can prescribe medication to make recovery more comfortable. They believe that the right combination of counseling and medication can make lasting recovery attainable.

In the peer support program, you’ll be paired up with a specialist who has firsthand experience into whatever challenge you’re facing. They give you empathetic advice and teach you coping skills to help you manage your behavior and emotions. They can also come with you to appointments or court appearances to give you moral support.

The team at Southtowns Counseling Center is compassionate, helpful, and encouraging. Past patients say that their counseling sessions felt like talking to a friend. Others mention feeling frustrated that their appointments were rescheduled a number of times.

Latest Reviews

Kelsey Wood
2 months ago on Google
5
I know there is plenty of bad reviews and I truly don t know why, this place really is great. Haley is the best, she has helped me so much already and is very flexible and understanding with my schedule.
Jillian Holliday
3 months ago on Google
1
I wish I was able to write a review without even having to award them 1 single star but it doesn't allow you to do that. This facility, their ENTIRE staff including the counselors and receptionist/secretary staff deserve ZERO STARS!! Not only have they not listened to anything I have ever said regarding our schedule availability and my children but they CONSISTENTLY cancel appointments and try to reschedule them out so far that it ends up being an entire month before my children get their half an hour appointments; which is ridiculous in and of itself. What can be accomplished in 30 minutes especially when its only once a month your speaking to said child. Not to mention the turn over rate in just the short time we have been going there. It is absolutely disgusting how ill equipped every single staff member at this facility is. The gross negligence taking place there is unlike anything I have ever witnessed. My family will NEVER return to this disgrace of a facility. Who are you people actually helping? Because it seems to me that your staff is only helping themselves to their vacation time and everyone else there is completely clueless and incompetent. I'm mortified and feel awful for anyone who has no choice but to stay at this office.
Eran Evron
4 months ago on Google
1
This dishonest business is gonna help you alright - help clear your bank account of a few hundreds of dollars and giving you nothing in return. First they told me I must schedule 2 expensive meetings before I can see someone who could prescribe medication. Then, psychiatrist at 3rd meeting said that she's not allowed to prescribe the medications I needed. Total waste of money, time and gas.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.3 / 10

Location

Accepted Insurance

Spectrum Health & Human Services – Southtowns Counseling Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
aftercare iconAftercare Support
Clients in rehab aftercare programs receive a customized portfolio of services designed to promote their sustained sobriety. These clients have completed high-level treatment, are typically exiting detox and/or intensive inpatient care and are reintegrating into their home, workplace, and community. Rehab aftercare services address addiction disease as a chronic condition requiring continuing care. Clients typically work with case managers and recovery teams to access necessary resources, such as peer coaching and 12 step program induction support.
12-step icon12-Step
Participants in 12 step programs maintain access to community-based peer support, which is the programs' primary treatment modality. 12 step recovery combines personal growth with paper coaching. Participants regularly attend group meetings, which are free, anonymous, open to the public, and available multiple times per day in most communities. They are also mentored by self-selected sponsors who guide them through the steps of recovery. Age and gender specific and other specialized formats are common.
sober-living iconSober Living Homes
The ultimate goal of a sober living home in New York is to provide structure and support for those who want to maintain sobriety. Often, sober living homes are a transitional space for those moving from residential treatment to mainstream life. Residents typically stay at least 90 days, with most living in the halfway house for more than six months.
heart-hands iconIntervention Services
A drug intervention in New York occurs when family members and friends lovingly confront someone with a substance use disorder. The goal of this confrontation is to motivate the person to seek treatment. Loved ones point out how the person's destructive behavior is affecting them in hopes that they will agree to get help. Most inpatient rehab facilities offer intervention services that can help families walk through this process step by step.
24-hour icon24-Hour Clinical Care
For many different stages and therapies offered during addiction treatment, it's essential to offer 24-hour clinical care in New York. often involves medication treatment for drug or alcohol detox. The withdrawal symptoms experienced during detox can be dangerous, but having medical experts on-site around the clock means someone is always there to step in and provide emergency medical care when and if it is ever needed.
medically-assisted-detox iconMedically Assisted Detox
Medical detox involves weaning your body off of addictive substances in a medically supervised environment. If you've become dependent on alcohol and/or drugs, quitting on your own can be uncomfortable and even dangerous. In medically assisted detox, a team of licensed medical professionals will help manage potential withdrawal symptoms, ensuring that you're as safe and comfortable as possible. This process typically takes about 5-7 days, although the length will depend on your individual needs.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Men and women in New York undergoing one on one individual therapy for drug and alcohol addiction treatment will address the unique psychological and emotional aspects that are often associated with addiction triggers. Your therapist helps you build a relapse prevention plan and set achievable goals to improve your mental health and achieve long term sobriety.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Family therapy helps individual members of the family unit navigate the complexities of addiction. Therapists provide you with the tools you need to improve communication skills and conflict resolution. When families work together, they can support their loved one's recovery and help to restore balance and harmony within the household.

Coping with day to day living is a challenge while in addiction recovery. Life skills training helps you learn how to manage daily tasks and deal with stress in healthy ways. This is key to long term recovery.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: New York

Contact Information

Phone icon (716) 828-0560
Building icon

326 Orchard Park Road
West Seneca, NY 14224

Fact checked and written by:
Hayley Wilson
Edited by:
Peter Lee, PhD

Reviews of Spectrum Health & Human Services – Southtowns Counseling Center

2.9/5 (21 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.9 (21 reviews)
Jess Urban
3 weeks ago
5

Kelsey Wood
2 months ago
5

I know there is plenty of bad reviews and I truly don t know why, this place really is great. Haley is the best, she has helped me so much already and is very flexible and understanding with my schedule.

Jillian Holliday
3 months ago
1

I wish I was able to write a review without even having to award them 1 single star but it doesn't allow you to do that. This facility, their ENTIRE staff including the counselors and receptionist/secretary staff deserve ZERO STARS!! Not only have they not listened to anything I have ever said regarding our schedule availability and my children but they CONSISTENTLY cancel appointments and try to reschedule them out so far that it ends up being an entire month before my children get their half an hour appointments; which is ridiculous in and of itself. What can be accomplished in 30 minutes especially when its only once a month your speaking to said child. Not to mention the turn over rate in just the short time we have been going there. It is absolutely disgusting how ill equipped every single staff member at this facility is. The gross negligence taking place there is unlike anything I have ever witnessed. My family will NEVER return to this disgrace of a facility. Who are you people actually helping? Because it seems to me that your staff is only helping themselves to their vacation time and everyone else there is completely clueless and incompetent. I'm mortified and feel awful for anyone who has no choice but to stay at this office.

Eran Evron
4 months ago
1

This dishonest business is gonna help you alright - help clear your bank account of a few hundreds of dollars and giving you nothing in return. First they told me I must schedule 2 expensive meetings before I can see someone who could prescribe medication. Then, psychiatrist at 3rd meeting said that she's not allowed to prescribe the medications I needed. Total waste of money, time and gas.

Tamera Baker
4 months ago
5

I really enjoy the office in west Seneca ny, The office people are always so sweet and very helpful, I did attend the springville office and I wasn t comfortable with the counselor I finally got assigned, I was switched 4 times at that office I never truly knew who my counselor was, after I switched offices the west Seneca counselors are all very sweet understanding and no one at all in the office judges you by any means they all understand that everyone is going there for a reason and honestly When I m there talking to anyone really they make you feel as if your talking to a family member or a close friendI have had the same doctor up until two months ago and she again was absolutely wonderful and now seeing a nurse practitioner and he is great understand and you can tell he truly is there to helpSo in my opinion if anyone is unsettled at there out patient facility I highly recommend the west Seneca spectrum office on orchard park Road

Sierra Beth
4 months ago
5

Amanda K
6 months ago
1

I usually don t give low ratings but i don t know what else to do this get this places attention. Both my children are patients here. I ve tried to get in touch with the office manager twice now via the receptionists and I ve heard nothing back! I went there for my son s appointment two weeks ago, only to be told that it was rescheduled. I asked why I wasn t informed of this change because they have my number on file. So I left that day and requested to talk to the manager and was informed I would be receiving a phone call that day or possibly the next, that was 2 weeks ago and still, no phone call!! Maybe my one star rating will change once someone reaches out to me about this matter!!!! I ll be waiting but not going to hold my breath!

Kayla MF Fantastic (Estrogen Molotov Cocktail)
8 months ago
3

Kyle is ok. Jenn was great and Mackenzie never has any time for my appointments.

Elizabeth Todaro-Tucker
11 months ago
5

I really do like this place all of you haters are overreacting and what so wrong with a consular disagreeing with you on some things and having more then one consular helps you with your different mental health stuff

Zeph
11 months ago
1

Spectrum is a very poor place to go to as a young adult, suited for children. I had maybe four sessions and I never learned anything from them. I was in therapy for gender counselling but never received anything. I got diagnosed with severe anxiety & depression and that's all the good that came from this place. Staff is alright at best.

Melody Emery
1 year ago
1

I had gotten a call from these guys stating that my counselor had to cancel an appointment and that i would get a call back to reschedule. Its been 2 months of repeatedly calling and either being sent to voice mail or getting attitude when all i want is to get the help that i had came here for

Amber Maude
2 years ago
1

Was discriminated and bribed as if i didnt do rehab then i get discharged and i did not use the drug for recreation use it was a suicide attempt so i feel some sorta way and contacting oasis

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