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Spectrum Human Services Springville

27 Franklin Street Springville, NY 14141
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About Spectrum Human Services Springville

Spectrum Health and Human Services is an alcohol and drug rehab provider with several locations in New York state, including the Springville Counseling Center in Springfield, New York. This certified community behavioral health center (CCBHC), which has served the community for more than 40 years, offers psychotherapy and medication assisted treatment (MAT).

Besides treating people with substance use disorder, they also care for children, adolescents, adults and families grappling with mental illnesses, such as depression, anxiety, manic depression, post traumatic stress (PTSD) or borderline personality disorder. If you have a dual diagnosis, this provider might be a good fit for you.

Inclusive, Individualized Care

Everyone’s recovery journey is distinct so it’s great that Spectrum Health and Human Services offers treatment plans custom tailored to each client’s needs and goals. They really take the time to get to know their clients and you won’t feel like just a number.
I also like that they’re committed to providing an inclusive space where people of all ages, genders, sexualities, ethnicities, cultural identities and backgrounds feel welcome. Because they have such a diverse staff, you might have an easier time finding a counselor that you can really connect with and feel comfortable talking to.

Giving Clients a Voice

Another cool thing about Spectrum Health and Human Services is their Consumer Advisory Council. Here clients can share their opinions and perspectives to help improve the quality of care for everyone. Membership is voluntary and open to anyone, including parents and guardians of young patients. That exemplifies that they really value their clients and are willing to go the extra mile.

Latest Reviews

macadelic mike
1 year ago on Google
1
Place is terrible, have to call multiple times to get anything done. Ran very unorganized
Carden Scarem
1 year ago on Google
1
If you're even remotely honest with them they'll call cps and say whatever just to get them to harass you. They don't help they only hurt
Nate Kielar
1 year ago on Google
1
I can t even cancel therapy/counseling appointments because my so called parent decided to go behind my back and tell the Springville location I have problems. I didn t even know that I was being charged so high for the appointments I didn t even schedule without a notice till now. This place is a joke.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.2 / 10

Accepted Insurance

Spectrum Human Services Springville works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
aftercare iconAftercare Support
Clients in rehab aftercare programs receive a customized portfolio of services designed to promote their sustained sobriety. These clients have completed high-level treatment, are typically exiting detox and/or intensive inpatient care and are reintegrating into their home, workplace, and community. Rehab aftercare services address addiction disease as a chronic condition requiring continuing care. Clients typically work with case managers and recovery teams to access necessary resources, such as peer coaching and 12 step program induction support.
12-step icon12-Step
Participants in 12 step programs maintain access to community-based peer support, which is the programs' primary treatment modality. 12 step recovery combines personal growth with paper coaching. Participants regularly attend group meetings, which are free, anonymous, open to the public, and available multiple times per day in most communities. They are also mentored by self-selected sponsors who guide them through the steps of recovery. Age and gender specific and other specialized formats are common.
sober-living iconSober Living Homes
The ultimate goal of a sober living home in New York is to provide structure and support for those who want to maintain sobriety. Often, sober living homes are a transitional space for those moving from residential treatment to mainstream life. Residents typically stay at least 90 days, with most living in the halfway house for more than six months.
heart-hands iconIntervention Services
A drug intervention in New York occurs when family members and friends lovingly confront someone with a substance use disorder. The goal of this confrontation is to motivate the person to seek treatment. Loved ones point out how the person's destructive behavior is affecting them in hopes that they will agree to get help. Most inpatient rehab facilities offer intervention services that can help families walk through this process step by step.
medically-assisted-detox iconMedically Assisted Detox
Medical detox involves weaning your body off of addictive substances in a medically supervised environment. If you've become dependent on alcohol and/or drugs, quitting on your own can be uncomfortable and even dangerous. In medically assisted detox, a team of licensed medical professionals will help manage potential withdrawal symptoms, ensuring that you're as safe and comfortable as possible. This process typically takes about 5-7 days, although the length will depend on your individual needs.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive behavioral therapy (CBT) in New York is a short term therapeutic method used to treat substance use and mental health disorders. CBT typically lasts from five to 20 sessions, based on the individual's needs.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

In addiction treatment, recreational therapy focuses on engaging you in healthy activities to help reduce your cravings and improve your mental well being. You might engage in activities like cooking classes, hiking, group sports, or swimming as a constructive outlet for stress and emotions that help your recovery.

As you recover from addiction, eating the right foods will help you heal and build your health for long term sobriety. Nutrition therapy teaches you about the nutrition your body needs and how to eat the right foods to support your recovery.

Staff

Cindy Voelker

President & CEO

Nick Jerome

Senior VP of Finance & CFO

Mario Alonzo

CIO & Security Officer

Mark Hendrickson

Senior VP of Human Resources

Melissa Farrell, MS, LMHC

Senior VP of Administrative Operations

Christina Thies

Executive Assistant

Contact Information

Phone icon (716) 592-9301
Building icon

27 Franklin Street
Springville, NY 14141

Fact checked and written by:
Kate Daniel
Edited by:
Courtney Myers, MS

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Reviews of Spectrum Human Services Springville

2.1/5 (19 reviews)
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Overall Experience
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Google Reviews

2.1 (19 reviews)
Bonnie Meacham
1 month ago
1

AVOID!! This is the absolute worst place to go for therapy. They are rude - reception will interrupt and talk over you when you are speaking. They are unreliable - they cancel appointments constantly, and I think its staffing issues - double bookings, and a very high staff turnover. Maybe this company needs to spend a larger share of their enormous "not for profit" profits less on upper management and more on hiring quality therapists and receptionists that can serve the communities that they are supposed to support.

Jennifer Ivett
7 months ago
5

macadelic mike
1 year ago
1

Place is terrible, have to call multiple times to get anything done. Ran very unorganized

Nate Kielar
1 year ago
1

I can’t even cancel therapy/counseling appointments because my so called parent decided to go behind my back and tell the Springville location I have problems. I didn’t even know that I was being charged so high for the appointments I didn’t even schedule without a notice till now. This place is a joke.

Carden Scarem
1 year ago
1

If you're even remotely honest with them they'll call cps and say whatever just to get them to harass you. They don't help they only hurt

Jess Betts
2 years ago
5

Thomas
2 years ago
2

There ratings say it all I called them and spoke with reception briefly She was playing some counseling games over the phone I'm a grown man I don't want be talked to like I'm in need of social feedback from everyone in the building

Dylan Z
3 years ago
1

don't go to this establishment for mental health help. They are the most disorganized and uncooperative group that I have worked with over my ten years of needing mental health assistance. The Nurse Psychologist refuses to adjust to others schedule. This is not the way that getting mental help should be. This is the worse I have felt about an establishment ever. I hope no one goes to this location if you genuinely need help. This is a sorry excuse for anything having to do with mental health.

GamerGirl666 S
3 years ago
1

Alex
3 years ago
1

Honestly I've been going here for over 5 years and I've gone through multiple therapist who ended up leaving. They all sucked. Current therapist is the reason why I won't leave she is amazing. Psychiatrists here? A joke. I was "diagnosed" and prescribed medication for bipolar disorder after about 10 minutes of a phone appointment with Joann. Not even an evaluation and she had never met me before. There have been so many complications with scripts being resent to pharmacies and wrong dosages that I gave up on my medications. Save yourself the stress unless you have an appointment with Jamie.

Lindsey Morlok
5 years ago
1

Do not reccomend going here if you actually have mental health issues. Not helpful and rude. Medication nurses have no idea what they're doing and are extremely unsympathetic and cold.

Chelsea viera
5 years ago
1

Wish I could give them ZERO.. unprofessional.. not helpful at all... I will continue to disadvise ANY one I know from going to this joke of a building that needs to be shut down. Just one more building in which unqualified people extort others in need of help... egregious and I will continue to seek out what I need to get this place labeled for what they are.. constantly rescheduling only once I’ve driven all the way there THEN have the audacity to send negative reports to my other doctor about the attendance THEY constantly impede

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