Spectrum Health Systems, Inc.

155 Oak Street
Westborough, MA 01581

Spectrum Health Systems

About Spectrum Health Systems, Inc.

Spectrum Health Systems offers comprehensive residential treatment for substance use disorder and dual diagnosis for adults. You'll find 'em located out on Oak Street in Westborough, Massachusetts. This is Spectrum’s flagship location and is the Charles J. Faris Recovery Center, located in a 25-acre park.

The center is accredited by CARF. If you’re wondering about payment, the center accepts insurance from many providers. They also take Medicare Part B and Medicaid. There’s also a sliding fee schedule based on your income and the size of your family. They don’t turn anyone away for an inability to pay.

They offer medical detox with 24 hour nursing supervision. They can help you detox from opioids, alcohol, or whatever substance you’ve been using. They’ll give you medication to help ease the worst withdrawal symptoms. While in detox, you’ll begin preparing for the next part of your recovery.

This location also offers clinical stabilization. This is a short term inpatient (IP) program. You’ll have an assessment and participate in individual and group counseling. You’ll prepare a continuing care plan and decide what your next step will be for your recovery process.

After detox, if appropriate, you’ll move to a residential treatment program. This is a longer program than the clinical stabilization program and is gender specific to address men’s and women’s unique needs. The schedule is structured and you’ll participate in different therapy modalities. These include family, group, and individual counseling.

There are also recovery groups and relapse prevention training. You’ll have time for recreational activities since exercise is an important part of recovery.

While in the program, you’ll work on developing a continuing care plan. Having a plan is important to help you maintain sobriety after discharge. The length of stay in the residential program varies depending on your progress.

More than one former client felt that the center saved their lives. They mentioned that the staff was amazing and helped with little things, like cleaning a jacket.

Latest Reviews

Jaclyn Flaherty
3 weeks ago on Google
4
This place literally saved my life and now I have almost 2 years sober. If it wasn t for the workers there I would be dead. Thank you especially to Giselle, Tammy, Rebecca, Larz forever grateful
Response from the owner1 week ago
We are so pleased to hear that your recovery journey is going well. Thanks for your positive review. We ll be sure to let our staff know about it.
Penny W
1 month ago on Google
1
This is now my second review for spectrum but this time for their rehab facility, not their detox.Today I was in agonizing pain from 2 abcesses on my inner leg. Its a recurring medical condition not related to my addiction. I had been working with the nurse about it but as of 3am this morning I couldn't even move without having to scream into my pillow.I told staff I needed to go to a hospital and they said they can't call an ambulance, it's against protocol. They said I'd have to walk out of the building into a cab or they could "see if one of their drivers are available". I asked to do that, they said I couldn't do that until they heard from the doctor.I asked when that would be. They said they didn't know, it would be over the phone, they only come in a few times a week.I then heard them discussing my abcesses in the COMMON ROOM. I heard this through my closed door and across my bedroom.When I confronted the RA about violating HIPPA law she said "she [the nurse] was whispering and he [another client] wasn't paying attention"I then struggled to get to the phone and dialed 911.When the emts arrived they told me I needed to go down and get in. I said "no, I can barely walk, I need them to come here" to which they finally let them in.I was then told I was discharged and they tried to give my belongings to the EMTs who refused.I've since learned staff lied to my mother saying I was verbally abusive and told it'd be 15 min wait for the doctor. These are absolutely lies.I gave this place a second chance and got discharged because they wouldn't tend to my medical emergency and then made my support system blame me.
Response from the owner1 week ago
We understand that you have spoken with Marybeth, our Executive Director of Inpatient Services. Please feel free to follow up with her at 774-670-4404, and thank you for your feedback.
Joe Dipilato
1 month ago on Google
5
HI IM HOPING THIS MESSAGE IS SEEN BY THE OWNERS, CEO, DIRECTOR 'S AND FUTUR CLIENTS FUTURE CLIENT'S I WAS IN RECOVERY FOR OVER 20 YERS AND RELAPSED 18 YEARS AGO THEN CAME I WAS A CLIENT 2X AT SPECTRUM AND THEY TREATED ME GOOD FOOD WAS PRETTY GOOD OVERALL GOOD PLACE TO GO I'VE DONE THE STEPS DID 4TH STEP 3X COUNSELING ALL THAT SO I KNOW A LITTLE ABOUT ADDICT BEHAVIOR. THE PEOPLE I SEEN COMPLAINING ALL THE TIME AND WERE CHASING THE GIRLS LOOKING TO GET HIGH BRINGING STUFF IN THEN RUNNING OUT OF DRUGS LYING, MANIPULATING, DISRESPECTING STAFF ALL THATS STUFF THEY ARE THE ONES GIVING BAD REVIEWS. I'M NOT SAYING SOME CLIENTS DIDN'T GET TREATED UNFAIRLY BUT ALOT OF PEOPLE COMING HERE ARE SEEKING SHELTER DON'T WANT TO CHANGE, DON'T WANT TO STOP USING. IF NOTHING CHANGES NOTHING GONNA GHANGE 110 PCT !!! IF YOUR THINKING OF COMING YOU WILL GET WHAT YOU GIVE IN SHOW RESPECT LISTEN MORE THAN TALK TALK TO YOUR COUNSLERS GET HUMBLE AND GET GUT WRENCHING HONEST STICK WITH THE PEOPLE THAT ARE TRYING TO DO THIS TOO YOU'LL FEEL SO MUCH BETTER SAY NICE THINGS TO PEOPLE LIKE THANK YOU FOR TREATING ME KIND TU FOR GETTING ME THIS YOUR A GOOD PERSON THIS WILL BE THE BEGINNING OF YOUR NEW LIFE AND YOU WILL TEACHING PEOPLE HOW TO TREAT YOU IT'S WORKS. I'M THINKING OF COMING TO WORK IN THESE PLACES SO IF YOU SEE ME WORKING AT ONE OF THESE PLACES COME UP AND SAY HI TO ME GOOD LUCK TO ALL OF YOU. PLEASE GIVE IT TRY THE RIGHT WAY !!!
Response from the owner1 week ago
Thank you for taking the time to share your positive experience at Spectrum and words of wisdom with others seeking recovery.

Location

Accepted Insurance

Spectrum Health Systems, Inc. works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient programs are designed for clients who are medically stable and not at an elevated risk of relapse, including those who have already completed inpatient care. Outpatient programs typically advance clients' established treatment plans, offering continuing addiction counseling and recovery education. Clients who enter outpatient care immediately following detox may also receive medical and mental health assessments and personalized treatment plans. Most outpatient rehabs provide multiple levels of care to align with clients' unique needs.
inpatient iconInpatient
Inpatient rehab offers robust, hands-on care in a highly structured and supportive environment. The facility provides housing, meals, and round-the-clock supervision, allowing clients to focus exclusively on their recovery. Inpatient treatment typically involves intensive addiction counseling based on CBT, DBT, RBT, motivational interviewing, or other psychotherapeutic approaches. Many inpatient treatment centers also offer life skills training and/or complementary therapies, including meditation, mindfulness, and nutrition counseling.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs (IOP) facilitate clients' sustained sobriety through high-level care aligned with their evolving needs. Clients engage in multiple treatment sessions per week, typically receiving between nine and 20 hours of outpatient care weekly. The frequency and intensity of treatment gradually decreases as clients stabilize. Many intensive outpatient rehabs offer a variety of services, including addiction counseling, recovery-focused life skills training, and medication assisted treatment (MAT). Evidence-based complementary therapies are also common.
medically-assisted-detox iconMedically Assisted Detox
Spectrum’s detoxification programs provide 24-hour medical supervision and compassionate nursing care to ensure safe withdrawal from alcohol, opioids and other substances. Medications are used to suppress withdrawal symptoms and make clients as comfortable as possible during detoxification. During this time, they work with each client to prepare them for the next step in the recovery process. Because addiction is a chronic disease, most individuals benefit from continued treatment to learn how to live drug-free and sustain their recovery over time.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Addiction is a highly complex problem, and drug rehab in Massachusetts is often necessary to address it. These programs treat physical, mental, and relational issues that are involved. Treatment empowers individuals to manage these issues without the use of drugs.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.

Clinical Services

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Amenities

  • home-setting iconResidential Setting

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (800) 366-7732
Building icon

155 Oak Street
Westborough, MA 01581

Edited by:
Peter Lee, PhD

Reviews of Spectrum Health Systems, Inc.

2.8/5 (53 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

2.8 (53 reviews)
Jaclyn Flaherty
3 weeks ago
4

This place literally saved my life and now I have almost 2 years sober. If it wasn t for the workers there I would be dead. Thank you especially to Giselle, Tammy, Rebecca, Larz forever grateful

Response from the owner2 weeks ago
We are so pleased to hear that your recovery journey is going well. Thanks for your positive review. We ll be sure to let our staff know about it.
Penny W
1 month ago
1

This is now my second review for spectrum but this time for their rehab facility, not their detox.Today I was in agonizing pain from 2 abcesses on my inner leg. Its a recurring medical condition not related to my addiction. I had been working with the nurse about it but as of 3am this morning I couldn't even move without having to scream into my pillow.I told staff I needed to go to a hospital and they said they can't call an ambulance, it's against protocol. They said I'd have to walk out of the building into a cab or they could "see if one of their drivers are available". I asked to do that, they said I couldn't do that until they heard from the doctor.I asked when that would be. They said they didn't know, it would be over the phone, they only come in a few times a week.I then heard them discussing my abcesses in the COMMON ROOM. I heard this through my closed door and across my bedroom.When I confronted the RA about violating HIPPA law she said "she [the nurse] was whispering and he [another client] wasn't paying attention"I then struggled to get to the phone and dialed 911.When the emts arrived they told me I needed to go down and get in. I said "no, I can barely walk, I need them to come here" to which they finally let them in.I was then told I was discharged and they tried to give my belongings to the EMTs who refused.I've since learned staff lied to my mother saying I was verbally abusive and told it'd be 15 min wait for the doctor. These are absolutely lies.I gave this place a second chance and got discharged because they wouldn't tend to my medical emergency and then made my support system blame me.

Response from the owner1 month ago
We understand that you have spoken with Marybeth, our Executive Director of Inpatient Services. Please feel free to follow up with her at 774-670-4404, and thank you for your feedback.
Joe Dipilato
1 month ago
5

HI IM HOPING THIS MESSAGE IS SEEN BY THE OWNERS, CEO, DIRECTOR 'S AND FUTUR CLIENTS FUTURE CLIENT'S I WAS IN RECOVERY FOR OVER 20 YERS AND RELAPSED 18 YEARS AGO THEN CAME I WAS A CLIENT 2X AT SPECTRUM AND THEY TREATED ME GOOD FOOD WAS PRETTY GOOD OVERALL GOOD PLACE TO GO I'VE DONE THE STEPS DID 4TH STEP 3X COUNSELING ALL THAT SO I KNOW A LITTLE ABOUT ADDICT BEHAVIOR. THE PEOPLE I SEEN COMPLAINING ALL THE TIME AND WERE CHASING THE GIRLS LOOKING TO GET HIGH BRINGING STUFF IN THEN RUNNING OUT OF DRUGS LYING, MANIPULATING, DISRESPECTING STAFF ALL THATS STUFF THEY ARE THE ONES GIVING BAD REVIEWS. I'M NOT SAYING SOME CLIENTS DIDN'T GET TREATED UNFAIRLY BUT ALOT OF PEOPLE COMING HERE ARE SEEKING SHELTER DON'T WANT TO CHANGE, DON'T WANT TO STOP USING. IF NOTHING CHANGES NOTHING GONNA GHANGE 110 PCT !!! IF YOUR THINKING OF COMING YOU WILL GET WHAT YOU GIVE IN SHOW RESPECT LISTEN MORE THAN TALK TALK TO YOUR COUNSLERS GET HUMBLE AND GET GUT WRENCHING HONEST STICK WITH THE PEOPLE THAT ARE TRYING TO DO THIS TOO YOU'LL FEEL SO MUCH BETTER SAY NICE THINGS TO PEOPLE LIKE THANK YOU FOR TREATING ME KIND TU FOR GETTING ME THIS YOUR A GOOD PERSON THIS WILL BE THE BEGINNING OF YOUR NEW LIFE AND YOU WILL TEACHING PEOPLE HOW TO TREAT YOU IT'S WORKS. I'M THINKING OF COMING TO WORK IN THESE PLACES SO IF YOU SEE ME WORKING AT ONE OF THESE PLACES COME UP AND SAY HI TO ME GOOD LUCK TO ALL OF YOU. PLEASE GIVE IT TRY THE RIGHT WAY !!!

Response from the owner1 month ago
Thank you for taking the time to share your positive experience at Spectrum and words of wisdom with others seeking recovery.
Ced Williams jr
4 months ago
5

I wanna thank all the staff there at spectrum for helping me begin a new life sober appreciate yaEspecially #CODY N #BRIDGETYa did everything in ya will to keep me comfortable n help me wit everything I needed n had issues with n jus want ya to kno its appreciated and definitely noticed

Response from the owner4 months ago
We appreciate your kind words and we re glad that you had such a positive experience. Thank you for letting us know. We will be sure to share your feedback with our staff.
Timbuktoo
5 months ago
1

This place is a joke.The staff will steal youre drop offs. I brought my wife $$ and cigarettes 2 times in a one week period she never received them With no consequence. They say we will check the cameras but never do. If you drop something of get a name and get a video or picture of that person that takes the drop off. This happened to numerous people in a 2 week period. These places literally higher anybody. I could go on and on about what I've witnessed over the year from my own personal experience. Sad to say this is common in most facilities in massachusetts. Don't get me wrong there is some amazing people that work in this field.#2 my wife went to the hospital from there for a previous medical condition that had nothing to do with detoxing (that they were aware of before hand). They promised her they would save her bed, the next day they denied they said that and then lied and said she was so dizzy they couldn't provide her enough care. Mind you she walked to the Ambulance and carried her own large bags and was never dizzy. They only changed there minds when the doctor at the hospital threatened to file a complaint with with the A.G. I assume they make a initial fee when you check in. So turn over is key. Just a $$ grab with no compassion. Sickening.

Response from the owner5 months ago
Please call our Executive Director of Inpatient Services at 508-439-6326 to discuss your concerns.
Dominic Gatto
6 months ago
5

Placed saved my life. Forever grateful. I was able to turn my life around and now I work in the field. I can't thank the staff enough for never giving up on me. Everyone who works in Detox and CSS are amazing. People don't get the verbal beating the staff takes from some of the clients so I wouldn't read to far into the negative reviews. On 7/1/24 I'll have 2 years and I couldn't be more alive!

Response from the owner5 months ago
Thank you so much for taking the time to write a review. We are very happy to hear that you are doing well and benefited from our programs.
Gary Cote
8 months ago
5

I can't believe how great the staff is. I just got home from detox and was unpacking my belongings. When I arrived there, I had blood on my nice new white Reebok jacket from a fall on my forehead. I asked admissions if they could put it through a wash cycle for me while I was intoxicated........ I know who you are!!! I just tried calling you. Please give a big shout out to them all! And thank you from the bottom of my Heart. Gary Cote

Response from the owner8 months ago
Thanks for letting us know! We will share your message with our program staff.
Brandy Koza
9 months ago
2

I went to the detox(ats) and the css program. I have no complaints except for the doctor and some of the nurses. Dr. D refused to approve my medications for adhd and panic attacks. I have been on both medications for over two years. I signed releases as well for her to contact my psychiatrist, she never did. Sorry but if you have been on a benzo for over two years it is seriously dangerous to abruptly stop taking it Some of the nurses were wonderful while others did not start meds on time and were completely rude. I will be contacting mass health and the state about Dr d

Response from the owner9 months ago
We allow all CSS clients to access our psych provider services if they have any questions or need a refill. There are times when clients bring in medication that is not labeled or in the correct bottles and Dr. D has no choice but to hold off on allowing them to take that medication for safety reasons. Please contact Mark, our Executive Director for Inpatient Services, at 508-439-6326 for more information on our medication policies.
Michelle Walker
11 months ago
1

On 11-19-23 a patient had a seizure and the staff did not call 911 they were running around doing nothing but yelling not responding to the patient my boyfriend and another patient were the only people helping this person. My boyfriend is currently there trying to get help he needs after having major surgery to remove colon cancer the staff made him wait till late to give him his meds and shot which has to be given at the same time everyday. They also had an other patient who overdosed and staff again did nothing except yell and run around acting like they are correctional officers. Good luck with getting a caseworker because it was weeks before he saw one and has only seen once. They don t provide any groups nothing. This place needs to be shut down

Response from the owner9 months ago
We have shared your comments with management and want to assure you that all incidents of this nature, including footage on our security cameras, are reviewed carefully. Please call Mark, our executive director of inpatient services, at 508-439-6326 if you would like to discuss any concerns.
Mikey HeadUp
1 year ago
2

Place looks great from the outside but looks isn't all the rca staff very unprofessional the do not know how to delesculat situations they just add more wood the fire place is horrible with any court problems you might have they literally tell you that you going to court is not a priority there protocol for sick people is horrible to they will let you go without methadone or Suboxone for days knowing your sick to your stomach and the aftercare staff is a joke they want to push u to go into to there aftercare programs they lied to multiple people about referrals they never sent out i will never want. To go back there they don't even keep fruit or any snacks on the unit for the whole time I was there and u can't save food for later from the cafeteria you have to sneak food with is insane ... everything is bad unless you are on the third floor which is only for people with private insurance there experiences are 100 percent better than the people with Mass health which is very frustrating that we can be in the same building but get treated completely different than the third floor I hope there's a change in management and they get people that are actually qualified and have a desire to wanna help people instead of hiring people that have 0 experience working with human beings

Response from the owner1 year ago
We take our clients feedback very seriously. Please contact our Executive Director Marybeth at 774-314-4976 to discuss your concerns. Thank you.
Yazmin Hern�ndez
1 year ago
1

Don t be fooled by how nice this facility looks from the outside. Last week in the CSS program, after multiple days of asking for her anti-seizure medication and not receiving it, a client had a seizure. The staff members present refused to call 911, and instead were paging the nurse who was somewhere else in the building. Other clients had turned the woman on her side and were trying to help her. Many clients repeatedly pleaded with the staff to call 911, but they wouldn t, so after almost 10 minutes (in which time the nurse had still not arrived) one of the clients grabbed a phone and called 911, herself. She was eventually taken by ambulance to the hospital where she had to stay overnight. This is absolutely disgraceful. Spectrum failed this woman every step of the way. It is common knowledge in this industry that abruptly stopping anti-seizure medication is incredibly dangerous; their negligence in not providing it to her is what caused her seizure. Their subsequent refusal to call 911 and get her the help she desperately needed while she lay seizing on the ground is unconscionable.

Response from the owner1 year ago
Our patients health and wellbeing is always our top priority. This situation is currently being investigated. Please call our Executive Director of Inpatient Services at 508-439-6649 if you would like to discuss your concerns.
John Doss
1 year ago
1

The worst ever feels like a prison staff is super rude on the phone and they don t tell you that after the dosage. You still have to kick what they gave u

Response from the owner1 year ago
1. We are sorry to hear of your experience as we take our clients feedback very seriously. Please call our executive director of inpatient services at 508-439-6649 to discuss your concerns.
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