Spectrum Health Systems, Inc.

Westborough, Massachusetts

155 Oak Street
Westborough, MA 01581

About Spectrum Health Systems, Inc.

Spectrum Health Systems offers comprehensive residential treatment for substance use disorder and dual diagnosis for adults. You'll find 'em located out on Oak Street in Westborough, Massachusetts. This is Spectrum’s flagship location and is the Charles J. Faris Recovery Center, located in a 25-acre park.

The center is accredited by CARF. If you’re wondering about payment, the center accepts insurance from many providers. They also take Medicare Part B and Medicaid. There’s also a sliding fee schedule based on your income and the size of your family. They don’t turn anyone away for an inability to pay.

They offer medical detox with 24 hour nursing supervision. They can help you detox from opioids, alcohol, or whatever substance you’ve been using. They’ll give you medication to help ease the worst withdrawal symptoms. While in detox, you’ll begin preparing for the next part of your recovery.

This location also offers clinical stabilization. This is a short term inpatient (IP) program. You’ll have an assessment and participate in individual and group counseling. You’ll prepare a continuing care plan and decide what your next step will be for your recovery process.

After detox, if appropriate, you’ll move to a residential treatment program. This is a longer program than the clinical stabilization program and is gender specific to address men’s and women’s unique needs. The schedule is structured and you’ll participate in different therapy modalities. These include family, group, and individual counseling.

There are also recovery groups and relapse prevention training. You’ll have time for recreational activities since exercise is an important part of recovery.

While in the program, you’ll work on developing a continuing care plan. Having a plan is important to help you maintain sobriety after discharge. The length of stay in the residential program varies depending on your progress.

More than one former client felt that the center saved their lives. They mentioned that the staff was amazing and helped with little things, like cleaning a jacket.

Payment Options

Medicaid
Private insurance
Self-pay options
Financial aid
Sliding scale payment assistance
Medicare
Medicaid

Levels of Care

Outpatient

Outpatient programs are designed for clients who are medically stable and not at an elevated risk of relapse, including those who have already completed inpatient care. Outpatient programs typically advance clients' established treatment plans, offering continuing addiction counseling and recovery education. Clients who enter outpatient care immediately following detox may also receive medical and mental health assessments and personalized treatment plans. Most outpatient rehabs provide multiple levels of care to align with clients' unique needs.

Inpatient Rehab

Inpatient rehab offers robust, hands-on care in a highly structured and supportive environment. The facility provides housing, meals, and round-the-clock supervision, allowing clients to focus exclusively on their recovery. Inpatient treatment typically involves intensive addiction counseling based on CBT, DBT, RBT, motivational interviewing, or other psychotherapeutic approaches. Many inpatient treatment centers also offer life skills training and/or complementary therapies, including meditation, mindfulness, and nutrition counseling.

Intensive Outpatient

Intensive outpatient programs (IOP) facilitate clients' sustained sobriety through high-level care aligned with their evolving needs. Clients engage in multiple treatment sessions per week, typically receiving between nine and 20 hours of outpatient care weekly. The frequency and intensity of treatment gradually decreases as clients stabilize. Many intensive outpatient rehabs offer a variety of services, including addiction counseling, recovery-focused life skills training, and medication assisted treatment (MAT). Evidence-based complementary therapies are also common.

Medically Assisted Detox

Spectrum’s detoxification programs provide 24-hour medical supervision and compassionate nursing care to ensure safe withdrawal from alcohol, opioids and other substances. Medications are used to suppress withdrawal symptoms and make clients as comfortable as possible during detoxification. During this time, they work with each client to prepare them for the next step in the recovery process. Because addiction is a chronic disease, most individuals benefit from continued treatment to learn how to live drug-free and sustain their recovery over time.

Programs

Adolescence program

Adult program

Program for men

Program for women

Young adult program

Children program

Elderly program

Settings & Amenities

Residential setting

Insurance

Our Policy: Spectrum Health Systems, Inc. works with several private insurance providers and also accepts private payments when possible, please contact us to verify your specific insurance provider.

Aetna

Blue Cross Blue Shield

Cigna

Humana

UnitedHealth Group

Treatment

Alcoholism

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug Addiction

Addiction is a highly complex problem, and drug rehab in Massachusetts is often necessary to address it. These programs treat physical, mental, and relational issues that are involved. Treatment empowers individuals to manage these issues without the use of drugs.

Opioid Addiction

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance Abuse

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Clinical Services

Experiential Therapy

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Family Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Individual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition Therapy

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Accreditations

CARF

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Joint Commission

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact

(800) 366-7732

Website

155 Oak Street
Westborough, MA 01581

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Get Help Now - 617-862-0388

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Reviews

2.7 (50 reviews)

Google Rating

Ced Williams jr

3 months ago

I wanna thank all the staff there at spectrum for helping me begin a new life sober appreciate yaEspecially #CODY N #BRIDGETYa did everything in ya will to keep me comfortable n help me wit everything I needed n had issues with n jus want ya to kno its appreciated and definitely noticed

Response from the owner3 months ago

We appreciate your kind words and we re glad that you had such a positive experience. Thank you for letting us know. We will be sure to share your feedback with our staff.

Timbuktoo

4 months ago

This place is a joke.The staff will steal youre drop offs. I brought my wife $$ and cigarettes 2 times in a one week period she never received them With no consequence. They say we will check the cameras but never do. If you drop something of get a name and get a video or picture of that person that takes the drop off. This happened to numerous people in a 2 week period. These places literally higher anybody. I could go on and on about what I've witnessed over the year from my own personal experience. Sad to say this is common in most facilities in massachusetts. Don't get me wrong there is some amazing people that work in this field.#2 my wife went to the hospital from there for a previous medical condition that had nothing to do with detoxing (that they were aware of before hand). They promised her they would save her bed, the next day they denied they said that and then lied and said she was so dizzy they couldn't provide her enough care. Mind you she walked to the Ambulance and carried her own large bags and was never dizzy. They only changed there minds when the doctor at the hospital threatened to file a complaint with with the A.G. I assume they make a initial fee when you check in. So turn over is key. Just a $$ grab with no compassion. Sickening.

Response from the owner4 months ago

Please call our Executive Director of Inpatient Services at 508-439-6326 to discuss your concerns.

Dominic Gatto

5 months ago

Placed saved my life. Forever grateful. I was able to turn my life around and now I work in the field. I can't thank the staff enough for never giving up on me. Everyone who works in Detox and CSS are amazing. People don't get the verbal beating the staff takes from some of the clients so I wouldn't read to far into the negative reviews. On 7/1/24 I'll have 2 years and I couldn't be more alive!

Thank you so much for taking the time to write a review. We are very happy to hear that you are doing well and benefited from our programs.

Gary Cote

8 months ago

I can't believe how great the staff is. I just got home from detox and was unpacking my belongings. When I arrived there, I had blood on my nice new white Reebok jacket from a fall on my forehead. I asked admissions if they could put it through a wash cycle for me while I was intoxicated........ I know who you are!!! I just tried calling you. Please give a big shout out to them all! And thank you from the bottom of my Heart. Gary Cote

Response from the owner7 months ago

Thanks for letting us know! We will share your message with our program staff.

Brandy Koza

I went to the detox(ats) and the css program. I have no complaints except for the doctor and some of the nurses. Dr. D refused to approve my medications for adhd and panic attacks. I have been on both medications for over two years. I signed releases as well for her to contact my psychiatrist, she never did. Sorry but if you have been on a benzo for over two years it is seriously dangerous to abruptly stop taking it Some of the nurses were wonderful while others did not start meds on time and were completely rude. I will be contacting mass health and the state about Dr d

Response from the owner8 months ago

We allow all CSS clients to access our psych provider services if they have any questions or need a refill. There are times when clients bring in medication that is not labeled or in the correct bottles and Dr. D has no choice but to hold off on allowing them to take that medication for safety reasons. Please contact Mark, our Executive Director for Inpatient Services, at 508-439-6326 for more information on our medication policies.

Michelle Walker

10 months ago

On 11-19-23 a patient had a seizure and the staff did not call 911 they were running around doing nothing but yelling not responding to the patient my boyfriend and another patient were the only people helping this person. My boyfriend is currently there trying to get help he needs after having major surgery to remove colon cancer the staff made him wait till late to give him his meds and shot which has to be given at the same time everyday. They also had an other patient who overdosed and staff again did nothing except yell and run around acting like they are correctional officers. Good luck with getting a caseworker because it was weeks before he saw one and has only seen once. They don t provide any groups nothing. This place needs to be shut down

We have shared your comments with management and want to assure you that all incidents of this nature, including footage on our security cameras, are reviewed carefully. Please call Mark, our executive director of inpatient services, at 508-439-6326 if you would like to discuss any concerns.

Mikey HeadUp

1 year ago

Place looks great from the outside but looks isn't all the rca staff very unprofessional the do not know how to delesculat situations they just add more wood the fire place is horrible with any court problems you might have they literally tell you that you going to court is not a priority there protocol for sick people is horrible to they will let you go without methadone or Suboxone for days knowing your sick to your stomach and the aftercare staff is a joke they want to push u to go into to there aftercare programs they lied to multiple people about referrals they never sent out i will never want. To go back there they don't even keep fruit or any snacks on the unit for the whole time I was there and u can't save food for later from the cafeteria you have to sneak food with is insane ... everything is bad unless you are on the third floor which is only for people with private insurance there experiences are 100 percent better than the people with Mass health which is very frustrating that we can be in the same building but get treated completely different than the third floor I hope there's a change in management and they get people that are actually qualified and have a desire to wanna help people instead of hiring people that have 0 experience working with human beings

Response from the owner1 year ago

We take our clients feedback very seriously. Please contact our Executive Director Marybeth at 774-314-4976 to discuss your concerns. Thank you.

Yazmin Hern�ndez

Don t be fooled by how nice this facility looks from the outside. Last week in the CSS program, after multiple days of asking for her anti-seizure medication and not receiving it, a client had a seizure. The staff members present refused to call 911, and instead were paging the nurse who was somewhere else in the building. Other clients had turned the woman on her side and were trying to help her. Many clients repeatedly pleaded with the staff to call 911, but they wouldn t, so after almost 10 minutes (in which time the nurse had still not arrived) one of the clients grabbed a phone and called 911, herself. She was eventually taken by ambulance to the hospital where she had to stay overnight. This is absolutely disgraceful. Spectrum failed this woman every step of the way. It is common knowledge in this industry that abruptly stopping anti-seizure medication is incredibly dangerous; their negligence in not providing it to her is what caused her seizure. Their subsequent refusal to call 911 and get her the help she desperately needed while she lay seizing on the ground is unconscionable.

Our patients health and wellbeing is always our top priority. This situation is currently being investigated. Please call our Executive Director of Inpatient Services at 508-439-6649 if you would like to discuss your concerns.

Ivet

Best place ever clean caring over all medically professional thank you spectrum

Thank you for taking the time to post a review. We really appreciate your positive feedback and we re so pleased that you had a good treatment experience in our program.

Sagittarius_A_Starr

Seems like this place hasn't changed in 10 years...I came looking for help. I left learning how to survive with convicts.I first went to Spectrum for a 6 mo RT in 2013... that was an exercise in brutality... but I endured... b'c I was told the only way to salvation lay thru those doors...I built them a memorial garden... they razed it. No joking. They requested a garden. They funded it with donations. I designed, dug, built, planted and tended this garden, until one day... they dozed it... with the bull variety of dozers...

We very much appreciated your garden for quite some time, however as our treatment campus has grown, we have built new buildings and parking areas which necessitated that area being repurposed. We still believe in the therapeutic effects of nature and thus have created a healing garden on the grounds of the Faris Recovery Center which our clients now enjoy.

Marissa Pompei

My experience in the CSS program was relatively positive for the most part however there was a situation that was handled completely inappropriately by an RS staff member, George which ultimately had a negative impact on my last 2 weeks there and unfortunately resulted in another patient leaving AMA.There was "allegedly" some concern about the nature of my relationship with another male patient who I came to be friends with on the unit. I say "allegedly" because George was the only member of staff to address his concerns by continuously questioning me about it. I must have explained to him upwards of 10 times (before AND after my friend had already left) that our friendship wasn't cause for concern... that we hadn't broken any rules... that nowhere in the patient handbook is there a policy against 2 patients becoming close friends, having real-talk recovery conversations with each other and spending down time together IN COMMON AREAS with other patients AND STAFF present.I frequently observed George engage in favoritism especially toward the female clients and it was evident that he was displaying different levels of attention towards certain patients like myself and the situation involving the other male patient.The amount of unnecessary attention focused on it by George raised a lot of concerns for me. It completely detracts from Spectrums ability to provide effective treatment to individuals seeking help.Neither myself or my friend were ever addressed by a supervisor or counselor about what was going on. Nor were either of us questioned or given warning about Spectrums policy regarding male/female FRIENDSHIP in a coed unit. My friend was very unexpectedly told he was being moved to the all male unit with little explanation. He ultimately made the decision to discontinue treatment as he only had a few days left in CSS and felt that the environment on the male unit would not be conducive to preparing him for his next step.Even after my friend had already left, George continued with a line of inappropriate questioning and made accusations about my friend, claiming that there was real cause for concern based on what he had read in my friend's file. This is a clear breach of ethical boundaries. The entire ordeal compromised the quality of care I recieved and created an uncomfortable atmosphere for the remainder of my stay.It's crucial for patients to feel safe and respected. Unfortunately, the way this matter was so poorly handled ultimately undermines the effectiveness of the treatment provided by Spectrum.

We have shared your review with management. Please call our executive director of inpatient services at 508-439-6649 to discuss your concerns.

Jade Quinones

I came there needing help more than ever to get sober, first off they had scrubs that fit me nor made an effort to find away . Then they wouldn t medicate me at all and the nurse and staff were all ever rude and made you feel uncomfortable. They write me two twice for crying about how badly I felt and made me go to meals even tho I could barely walk. Not a single person there seem to care or even know what was going on with any of the residence. I want to smoke break with my entire pack of cigarettes back up to the unit because he didn t even check if you had them if they had them. They don t always have a staff member on the floor with clients. There s nowhere to go and hang out besides one room and your bedroom. The only good thing they had there was a TV in your bedroom. They never give out any personal hygiene products and I guess you re supposed to use body wash to wash your hair. They were just very in professional and rude.

Thanks for letting us know of your experience. To clarify, we always have staff on the floor. If the recovery specialist leaves the floor, a nurse or case manager covers for him/her. We also have a large group room on the floor with games and a large TV if patients don't want to stay in their rooms. Medications are based on accepted protocols. If you would like to discuss your concerns or consider returning to treatment, please call Mark, our Executive Director of Residential Services at (508) 439-6326.

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