Silver Hill Hospital

208 Valley Road
New Canaan CT, 06840

Silver Hill Hospital CT 6840

About Silver Hill Hospital

Located in New Canaan, Connecticut, Silver Hill Hospital is an alcohol and drug rehab facility that provides addiction treatment services. They also provide mental health treatment services. Their levels of care include residential, intensive outpatient, and transitional living accommodations.

Silver Hill Hospital is a comprehensive treatment center that helps those with substance use disorder, mental health challenges, and dual diagnosis. Services include:

Inpatient
This program provides 24/7 care for those who have a high level of need for monitoring during the initial stages of treatment. Crisis stabilization, medication management, dual diagnosis treatment, mental health treatment, and psychiatry services are provided. Clients who need to detox can be given a safe detox program. The average length of stay is 5 – 12 days in length. If a longer stay is needed, that is possible. If clients are unable to return home upon discharge, they may want to live at a transitional living facility that helps create a safe environment while in outpatient treatment.

Intensive Outpatient
This program offers clients an eight week track. Sessions are held three days a week. Individual therapy is provided, along with weekly group therapy. Family therapy is offered if needed. Clients will focus on their goals and may meet with a psychiatrist.

Latest Reviews

Helmut Osorio
3 months ago on Google
5
Great programs to support recovery form depression & anxiety!
Response from the owner1 month ago
We appreciate your positive feedback. Thanks for sharing!
patricia Gian
3 months ago on Google
1
They will not allow people into the program who do not sign a 100% reciprocal release of all medical information with all of their personal outside providers. That is insanely heavy-handed of corporate and immediately generates a feeling of distrust and suspicion especially since you can't know what you are releasing since you're not in treatment yet let alone them wanting the right to gather all of your personal medical information from all of your personal providers.
Joe Berraco
3 months ago on Google
1
My IQ is over 130 and Dr. Rocco Marotta saw me for 40 seconds and then concluded i was of average intelligence . When i later saw it and asked him about it he just said sure! .

Location

Accepted Insurance

Silver Hill Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
The Outpatient Addiction Program is a six week intensive outpatient program that helps people struggling with addiction to break the cycle of relapse and maintain their sobriety. Addictions to all substances are treated including heroin, opioid pain relievers, alcohol, benzodiazepines, marijuana, cocaine, and other stimulants. In addition, we also identify and treat any underlying psychiatric disorders, such as anxiety or depression. Patients are initially assessed by our Addiction Psychiatrist to determine their stability and appropriateness for outpatient addiction treatment. This assessment includes an intake interview, collaboration with community-based clinicians, and review of each patient’s support network. Outpatient detoxification is offered as part of the Outpatient Addiction Program when safe and necessary. During detoxification, patients meet daily, Monday through Friday, with our clinical team to ensure their smooth and safe transition into recovery.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
intensive-outpatient iconIntensive Outpatient
Silver Hill provides Intensive Outpatient Programs for adolescents and adults who are able to live at home yet require addiction and/or psychological treatment and skill building to function effectively. Patients return to the hospital for two or three times a week for three hours of group therapy led by licensed clinicians. The clinicians working in the DBT IOPs are DBT intensively trained. Silver Hill Hospital is in network with many insurance companies for intensive outpatient treatment. All of the programs, except the Outpatient Addiction IOP, require that patients maintain a therapeutic relationship with a community-based therapist and psychiatrist for medication management.
inpatient iconInpatient
Inpatient treatment is an essential first step in the recovery from mental illness and addiction. The average length of stay varies based on diagnosis. For detoxification, the length of stay is 3 to 5 days; for psychiatric treatment the length of stay varies from 7 to 14 days. Their secure inpatient units provide a high staff-to-patient ratio of psychiatrists, nurses and social workers. Silver Hill Hospital is in network with many insurance companies for inpatient treatment.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
sober-living iconSober Living Homes
Silver Hill's Transitional Living Programs (TLP), for either adults or adolescents, provide continuing on-campus treatment within comfortable living facilities devoted just to our TLP patients and their programs. These programs are designed to help patients continue their recovery process until they are ready to return home for further community-based treatment. The minimum length of stay for this phase of treatment is 4 weeks, and some patients extend their treatment. This program is self-pay.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) offers short-term intensive rehab for those who don't require 24-hour care. PHP treatment can serve as an alternative to inpatient hospitalization or a step-down option after being released from a hospital or residential program. A partial hospitalization program can provide medication management, relapse prevention strategies, and behavioral therapy interventions. With daily sessions lasting up to 8 hours for up to 5 days a week, the duration can vary with the average being 90 days.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Connecticut provides the professional support that is often necessary to break free from drug dependency. With proper treatment, individuals can make changes that restore balance and health to their lives and achieve long-term recovery.

Often we find many of our young patients have more than one diagnosis. These “co-occurring disorders” require a special understanding and corresponding treatment. Co-occurrence may be a combination of a variety of disorders. Often—though not always—there may be a combination of addiction and psychiatric disorders present, for example, depression combined with substance abuse or an eating disorder. Because Silver Hill is a true psychiatric hospital, not just a rehabilitation center, we are uniquely qualified to provide comprehensive care for patients who need treatment for more than one disorder. Adults and adolescents have different needs so Silver Hill Hospital provides separate programs and facilities within the hospital campus so we can focus on the unique requirements each of these age groups. Patients who are acutely ill and who require intensive psychiatric and nursing supervision are treated in one of our adult inpatient units. Treatments there tend to be medically oriented and the stay is typically short Patients who are ready for more psychological and behavioral interventions can be treated in our residential Transitional Living Programs, where there is more openness and the treatment course is longer.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Silver Hill Hospital's Dialectical Behavior Therapy (DBT) Program is a highly structured form of behavioral therapy that teaches patients the skills necessary to regulate emotions, control self-destructive behaviors and improve interpersonal relations. It was developed for patients with severe personality disorders, including borderline personality disorders, but is also used to treat anxiety and substance use. Inpatient treatment is an essential first step in the recovery from mental illness and all patients admitted to the DBT Program must first be admitted to our Inpatient Program to help assure the patient’s stabilization and to determine the best treatment options to follow. The second stage of treatment is our Transitional Living Program where patients live on the Silver Hill campus in a house that is staffed 24-hours a day with DBT-trained personnel. It is one of the very few such programs of its kind available in the United States. Most team members are intensively DBT-trained and all participate in a weekly consultation team. The length of stay for this phase of treatment is 4 weeks, and some patients extend their treatment beyond this minimum. This program is self-pay – a small portion of the program may be covered by insurance. Their staff will help you determine if you have this benefit.

Silver Hill Hospital’s Eating Disorders Treatment Program is exceptional. This unique treatment of eating disorders offers the safety of a higher level of care with fluid and uninterrupted movement to a less restrictive and more advanced treatment for eating disorders. This distinct eating disorder program allows us to respond safely, flexibly, and effectively to the emotional needs of our patients. As a psychiatric hospital, we are especially able to treat patients who present with serious co-occurring psychiatric problems, such as mood and anxiety disorders, substance use disorders, and personality disorders, along with the eating disorder symptoms. These co-occurring psychiatric disorders often drive and complicate eating disorder symptoms; treating these psychiatric disorders is essential for successful and lasting eating disorder recovery.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • wilderness iconWilderness Setting
  • luxury iconLuxury Accommodations
  • river iconRiver View

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 2957

Contact Information

Phone icon (866) 542-4455
Building icon

208 Valley Road
New Canaan CT, 06840

Edited by:
Quentin Blount

Reviews of Silver Hill Hospital

3.46/5 (101 reviews)
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Reviews

1

This was a waste of time and money. I paid many thousands of dollars for their DBT program. In return I got a poorly experienced psychiatrist who had been to med school in the Caribbean. And a social worker. Yes, that's right. They are too cheap to hire licensed psychologist ... Read More

Reviewed on 3/11/2019
4.5

Place saved my life and gave me a new perspective on everything. I did relapse twice BUT I had the skills that Silver Hill gave me and regrouped quickly. I’m so happy today. There is no 28 day cure... you don’t walk in and walk out all good to go. It takes work. If y ... Read More

Reviewed on 4/5/2018
1

Left sicker than when she went in. Dangerously incompetent psychiatrist and social worker .

Reviewed on 11/1/2017
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.5 (98 reviews)
Helmut Osorio
3 months ago
5

Great programs to support recovery form depression & anxiety!

Response from the owner2 months ago
We appreciate your positive feedback. Thanks for sharing!
patricia Gian
3 months ago
1

They will not allow people into the program who do not sign a 100% reciprocal release of all medical information with all of their personal outside providers. That is insanely heavy-handed of corporate and immediately generates a feeling of distrust and suspicion especially since you can't know what you are releasing since you're not in treatment yet let alone them wanting the right to gather all of your personal medical information from all of your personal providers.

Joe Berraco
3 months ago
1

My IQ is over 130 and Dr. Rocco Marotta saw me for 40 seconds and then concluded i was of average intelligence . When i later saw it and asked him about it he just said sure! .

Jesse Meth
3 months ago
3

Meg M
4 months ago
5

It saved my life when I was 15 and now in my higher 30s.. I still tell people about this wonderful hospital!!

Response from the owner2 months ago
We appreciate your positive feedback. Thanks for sharing!
Lisa Winchester
4 months ago
5

I was there years ago and received excellent treatment. I would definitely recommend this facility.

Response from the owner2 months ago
We appreciate your positive feedback. Thanks for sharing!
Sergio D'Auria
4 months ago
5

Jason Anthony
5 months ago
1

Similarly to a previous reviewer, I attended Silverhill s 28 Day program, in hopes, to get off the Benzo prescription I found myself on (12mg of Xanax everyday, coupled with 2,800mg of Seroquel and a 30-pack of beer habit the staff was well aware of). No attempts were made to get me healthy. The staff maintained my objectively near fatal prescription throughout my stay. I was placed in a DBT house opposed to the dual diagnosis one because I assume the staff just found it to be too much work. I m now ~15 years past this experience. My life and health will never be the same. I attended Silverhill out of desperation, I didn t detox until 9 years later, one divorce and a lifetime of trauma, coupled with multiple seizures due to a combo of withdrawals. I had to do that alone and it was terrifying.I entrusted these people with my literal existence and was met with nothing but indifference. I want to repeat that the staff found it reasonable to maintain my prescription of 12mg of Xanax. Mind-blowing.I guess the good news is they got $40,000 out of the whole last ditch effort. I m nonetheless left to pick up the pieces.(Be a human, don t give me a form response.)

Vivian Wiener
5 months ago
2

I went to Silver Hill for a 4 week program in 2014 at age 29, for depression. I got a few useful things out of my stay, but I can't recommend this program.First of all, it's incredibly expensive ($40,000 then, and I'm sure it's more now). My family is pretty well off so we could just barely afford this by making some sacrifices, but every other patient I met was EXTREMELY rich, & very entitled & prone to brag about their wealth (and frankly few of them had the humility needed to benefit from treatment). Because Silver Hill wants to keep the money coming in, patients get away with all kinds of harassment of other patients (sexual and otherwise) and nothing will be done about it. This happened to me and at least one other woman I knew.Nearly everyone is there for substance abuse. Therefore they make EVERYONE--even if you have no substance abuse diagnosis--pee in a cup regularly with someone in the room watching you. This is not an appropriate way to treat addicts either! They deserve dignity as much as I did. You could pat someone down and then stand outside the door and accomplish the same thing.The food is acceptable and there's a reasonable variety. However, zero snacks are provided between/after meals, and dinner is at 5:30. Since everyone else there had wealthy families who lived in the area, they were well supplied with snacks. My family lived in another state and I came up on the train with what I could carry, so I was only able to eat what people would share. (I have a condition that doesn't let me eat much in one sitting, so if I only get 3 chances to eat a day I get very hungry.) I don't expect a luxurious spread but a handful of things ought to be available, particularly for $40,000.There was almost no individual therapy. A group setting is best for DBT, but at MINIMUM there should have been a 1 hr private session 2x/week and ideally 3x (again, considering the cost!).The weekend programming is useless and just there to fill your time. I know most of the actual professionals don't want to work on weekends but there must be a better option.The DBT teachers seemed to have zero training in autism and other neurodivergence. When I shared one of my self-soothing techniques of gently rubbing my forearm, she criticized me for doing something so "weird" and suggested I camouflage it by applying lotion instead. When I mentioned to her later that I felt hurt by that, she told me "I'm not going to walk on eggshells around you." This was a minor incident, but (1) I was in an extremely vulnerable space due to being hospitalized, and (2) I shudder to think what would happen to people with "weirder" stims and tics. In 10 years, this may have changed; I certainly hope it has.This is more a problem with psychiatry generally, but there's ZERO consideration or even mention of sociological factors in mental illness. I suppose since everyone there is white and super-wealthy (and as far as I could tell, straight), issues of structural oppression and how they affect mental health were not relevant to them, nor were they interested in solutions that involved building community.The positives:The grounds are lovely, with lots of wild birds roaming around. You have enough free time to walk around.The exercise facilities are good & varied.The housing is perfectly nice.There was a reasonable amount of internet access (social media blocked, which is good). I was allowed to call anyone I wanted and speak privately.The DBT classes, aside from the issue mentioned above, were truly helpful. Keeping the diary card and discussing it regularly really focuses you and reminds you to use the techniques. I'm a HUGE supporter of DBT, not just for BPD but for many emotional disorders.Overall, I got some benefit out of my stay at Silver Hill, and it wasn't a deeply terrible experience, but it was ultimately outweighed by the harassment from other patients that staff did nothing about, the near-total lack of individual therapy, and to a lesser degree the insufficient availability of food and insensitivity to neurodivergence.

Response from the owner5 months ago
Thank you for your feedback and for bringing this to our attention. Patient care is our top priority, and we take all levels of feedback seriously. Please feel free to contact our Patient Experience team so we can learn more. You can reach them at (203) 801-2252. Thank you.
Anthony Thompson
6 months ago
1

I had a negative experience at Silver Hill s Argent Program (an intensive 10-day testing/assessment program geared towards providing diagnostic clarity and treatment recommendations). Before entering the program, I had received conflicting diagnostic information from providers, some who confidently diagnosed me with OCD and others who told me I didn t have OCD at all. Therefore, going in I was hoping Argent would assist in providing some clarity in this area as well as identify any other areas of concern with my mental health. This really didn t end up happening, and during my stay I experienced the following concerns:-When I arrived, I was under the impression that most of my day would be filled with a variety of different diagnostic assessments and tests. However, only about 2-3 hours of my day were spent in testing, while the rest of the day consisted of unstructured downtime. Given that the program was advertised as intensive, I was very underwhelmed by the amount of actual testing that was completed during my time there.-Because of the supposed comprehensive nature of the program, I was also disappointed by the lack of physical health testing done during my time there. While a very high-level neurological exam and basic lab work were completed, no other additional health tests were conducted to determine if other biological factors may be contributing. I thought I d be given an MRI, get tested for Lyme Disease, receive a more comprehensive lab panel, etc.-I think for me the biggest misstep that Silver Hill made was that, at the end of the day, they ended up completely misdiagnosing me. At the end of my stay, the Argent team informed me that I didn t have OCD, but rather suffered with an unspecified personality disorder with obsessive and avoidant traits . After discharging with this diagnosis, I began attending a treatment center that Silver Hill recommended as a good fit. While there, I was assessed by a psychologist who specializes in OCD, and she definitively stated that I did not have a personality disorder, but instead had severe OCD. She mentioned that OCD that manifests with mental compulsions (instead of the more traditional physical compulsions) often gets overlooked or misdiagnosed, and that s most likely the reason I received an incorrect diagnosis from Silver Hill.-The final issue I ve had with Silver Hill occurred after my discharge. Because the Argent Program was completely out of network with my insurance, I ended up paying up front for my stay and then submitting a claim to my insurance afterwards. While my insurance did end up approving a portion of the cost of the program, they mistakenly sent the reimbursement payment to Silver Hill rather than me. Instead of notifying me immediately that they incorrectly received payment, it took me reaching out to my insurance company to find out that Silver Hill had been sent the reimbursement money three weeks prior. When I tried to get in contact with Silver Hill s billing department about this, it took weeks to receive any correspondence back at all. Emails and phone calls would go repeatedly unanswered, and it literally took my parents driving 2 hours to the campus to finally be able to speak with someone regarding this issue. At that point, Silver Hill said they needed to redirect the money back to my insurance, who would then route the funds to me. They told us that they initiated payment back to insurance in early February, but just recently they said that payment actually wasn t sent back until late March. The lack of communication and transparency from Silver Hill in this matter has just raised additional concerns.With all of that said, I would not recommend the Argent Program for those looking for diagnostic clarity with their mental health concerns.

Response from the owner5 months ago
Thank you for your feedback and for bringing this to our attention. Patient care is our top priority, and we take all levels of feedback seriously. Please feel free to contact our Patient Experience team so we can learn more. You can reach them at (203) 801-2252. Thank you.
Meryl Radow
6 months ago
1

if there were zero, stars, I would give it. I went to Silverhill in the hopes of getting off my prescription of benzodiazepines. I was told before going that this was something they do all the time and that I would go home feeling fine on comfort meds. Instead, I was taken off 1/2 of my prescription and When withdrawal symptoms hit the staff seemed to be annoyed at me for them. When I was first taken off, I was in a building called Main 2 which was homie and did not look like a hospital setting at all. When I went into withdrawal, they offered me nothing and kept getting on me about my withdrawal symptoms, as if they weren t real. They then proceeded to strap me to a chair, screaming, and take me over to another building that was filthy and probably violated every code on the planet. It was like any other scary Psych hospital. The staff treat you like dirt and pay no attention to you. I was there for five days at which time they discharged me very ill. I am writing this as I lie in my apartment alone suffering from severe withdrawals, not knowing how I m going to get help since they discharged me to the care of a so-called addiction specialist that I had seen a handful of times, and made it very clear that he was not a very good doctor and he would not be able to help me, and that I needed a different doctor an actual psychiatrist. Every referral they gave me was a bust. I don t know what I m going to do. I don t even know if I will survive this. I am all alone they ruined my life please please stay away and keep your loved ones away.

Response from the owner6 months ago
Thank you for your feedback and for bringing this to our attention. Patient care is our top priority, and we take all levels of feedback seriously. Please feel free to contact our Patient Experience team so we can learn more. You can reach them at (203) 801-2252. Thank you.
Claire Malloy
9 months ago
1

Dr Weiner s social media post regarding his thoughts that Gaza would make a great parking lot make him an unsafe staff member at a psychiatric facility.

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