Shorehaven Behavioral Health

Just as an update, the owner asked me to send him an email and let s just say my email went out on Dec 6th and I still haven t heard back. Not to mention when I called services until further notice my daughters fill in therapist Sarah, not one time called to check in with my daughter and her overall health in over 3 weeks but called to make sure the company can bill the insurance today. I discontinued services about a month ago. SMH!

Shorehaven has an exceptional training program for therapists. Supportive staff, seasoned supervision, a multitude of resources and information, and trainings. It is a great place for therapists in training to get knowledge and experience.Shorehaven strives to get clients set up with appointments quickly so treatment can begin as soon as possible. With personalized and individualized therapy services clients can expect results. Shorehaven fosters a supportive and understanding atmosphere creating a safe and confidential space for every client.

This is not to down the office. The young lasy who is the receptionist has always been amazing. When I'd come in there she has always been respectful. The therapist for my daughter has been amazing even though she is on leave . My own therapist has been amazing so this is not to thr staff because they have worked hard for people. This is to the lack of regard, respect, and empathy those who have higher titles wear.Some things recently changed in my life causing me to have a old bill. I knew the bill was due and had intentions on paying I just requested a little time. So I was transferred to someone in the billing department. The first person I spoke to was Michelle. She was very unpleasant with rude like tone, but I digressed and asked to speak to the manager which is Kathy Schwengel. Well apparently the manager works from home. So she emails me. I tell her no I asked for a phone call. She finally calls. Me thinking that she is the overseer I thought it would be of wise counsel to address my concern that I had with Michelle the previous day. Unbeknownst to me she is just as rude. I tell her my story. Letting her know that I will be making a payment and that I just needed some time to handle some things. She's rude and tells me "well you received a service and you need to pay". I tell her that I am not, not trying to pay but that I need to make sure that I handle something and then I'll be ok. So I just need time. I think asked about their policy about not being turned away for services. Never mind you she's telling me that I'll just be going to collections. She tells me that the policy is true but very rudely say we'll you received a service so you need go pay. I told her well what if im unable to pay? I said you know people go through things, she tells me rudely that I paid for a service and I need to just pay. I tell her that she is not going to talk to me like that. She proceeds to try to talk over me. So I tell her again don't talk to me like that. She screams really loud in the phone and say oh Well, just pay your bill then. As to not lose my cool I hang up the phone.I cancel services until further notice. Not to mention I reach out to the director letting her know my concerns. Let's just say it's been at least two going on three weeks without so much as a phone call. Not to mention shes very well aware of my phone call.As someone who has been going to this clinic for over 2 years, I am very appalled by this treatment seriously. As much growth I've made over this time I don't think I'd be back. This situation truly left a nasty taste in my mouth. You guys really need to think more about the people that you have handling people. Especially those trying to figure life out. They need help not to be scolded like a child. They can keep that for their own children.