Telecare Willow Rock Center

2050 Fairmont Drive
San Leandro, CA 94578

About Telecare Willow Rock Center

Seneca Center - Willow Rock offers outpatient treatment for adolescents with alcohol and/or substance addiction. The program includes individual counseling, group therapy, family support and more. Seneca Center - Willow Rock is located at San Leandro, California.

Willow Rock Center is an adolescent crisis stabilization and treatment facility provided through Seneca Family of Agencies (SFA), Telecare Corporation, and Alameda County Behavioral Health Care Services.

The facility has three complementary levels of programs: a 23-hour crisis stabilization unit (SFA), an inpatient psychiatric program (Telecare), and a short-term outpatient mental health program (SFA).

Seneca’s Crisis Stabilization Unit (CSU) is the front-end of the continuum of care providing each youth with multi-disciplinary risk assessment to determine level of care. The CSU provides mental health interventions necessary to divert from hospitalization adolescents who may be safely discharged to the community. Youth who require inpatient psychiatric services are transferred to the inpatient facility when needed.

The Crisis Stabilization Unit staff and inpatient staff provide a safe, peaceful and nurturing environment as they assist youth in regaining the stability necessary to safely return home or to a community-based placement. Youth being discharged from the CSU or Telecare inpatient psychiatric program may receive short-term outpatient mental health services until they are linked to community based mental health services.

Latest Reviews

kyla
2 months ago on Google
5
Amazing staff. I wouldn't go anywhere else. props to tameen, kingsley, jacky, moes, and ross. This place showed me that help can exist.
Amani Lewis
5 months ago on Google
5
Wouldn t go anywhere else, I like most staff every time I was admitted I was taken good care off only down side is they had me in the quite room as a room which I didn t like
caca yay
1 year ago on Google
1
it was terrible

Location

Accepted Insurance

Telecare Willow Rock Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
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Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
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Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Amenities

  • private iconPrivate Setting

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (510) 895-5502
Building icon

2050 Fairmont Drive
San Leandro, CA 94578

Fact checked and written by:
Nikki Wisher, BA
Edited by:
Peter Lee, PhD

Reviews of Telecare Willow Rock Center

3/5 (15 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

kyla
2 months ago
5

Amazing staff. I wouldn't go anywhere else. props to tameen, kingsley, jacky, moes, and ross. This place showed me that help can exist.

Amani Lewis
5 months ago
5

Wouldn t go anywhere else, I like most staff every time I was admitted I was taken good care off only down side is they had me in the quite room as a room which I didn t like

Bella Jolie
1 year ago
5

I mean obviously psych wards are not fun. but like this one was like lowkey livable or my b tolerable idk. The staffs are so silly goofy like Ross taught me how to do this magic card trick lol. and Tameen taught me how to play chess. silly. anyway. yeah it looks ghetto at first but it's okay. also 10/10 tea. Also they hella layed back like that was a W.

caca yay
1 year ago
1

it was terrible

Kigma
1 year ago
1

staff are awful

Seven
1 year ago
1

Pink Prince
1 year ago
5

They helped me a lot when I was younger, and put a lot of effort into making you comfortable. Wouldn't go any other place, if I had the option.

Atriz
2 years ago
1

It was a horrific experience they sent me home when I had just told them on my last day that I wanted to die again, one kid started punching walls, another was screaming, one kid made a counsellors eye red from hitting it with a basketball, one of the staff called me selfish for reasons that just didn t make sense I also found it very harmful and was the reason I wanted to die again the day I was leaving, there are some staff there who are wonderful and very kind and made me feel not alone, food was also really good, one kid kept opening the shower door while staff was distracted with other misbehaving kids and me and several other females saw his private parts, they didn t allow us to communicate with other kids there very much and a lot of us needed to talk to peers, they sent me out way too early and when I got home I went through a horrible month.

Raimi Strebler
2 years ago
5

best psych ward EVER! all the staff are soo nice and theres a lot of fun activities. its one of the most laid back wards ive been to and ive been to quite a few. the only con is the food kinda sucks but the experience will make up for it. (if youre willing to take the help, if not then itll suck)

Shiloh Haddock
2 years ago
2

Very poor communication between NP, MD, Social worker and parent. The only communication I had was with the two nurses. Decisions made with limited information as they don t talk to the parent directly. The positive note I have is that I could talk to my child.

hailey gouveia
2 years ago
1

gave me so much trauma. staff makes you miserable. didn t even get my treatment. do NOT go here.

Jasmin Alfaro Ordonez
2 years ago
3

I've been here twice before and both experiences were pretty okay! I wanna mention J.C cos he was one of the best acs there! Two downsides were the food and one of the supervisors. One of the supervisors were pretty rude to me when it came to my mental breakdowns. But besides that, the people here treat you with care and are very nice whenever you are going through a tough time!

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