SalusCare – Ortiz Campus

2789 Ortiz Avenue
Fort Myers, FL 33905

SalusCare - Ortiz Campus FL 33905

About SalusCare – Ortiz Campus

SalusCare – Ortiz Campus, located in Fort Myers, Florida is a non-profit alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism, co-occurring mental health disorders, and opiate addiction. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment.

Specialty rehab programs at SalusCare – Ortiz Campus include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

SalusCare – Ortiz Campus has received accreditations from CARF.

Latest Reviews

Tori Keeling
9 months ago on Google
1
This place is a joke. Doctors don't listen, if they even show up for the appointment. In 4 years, their charges have gone from $50 for an in person appointment to $275 for zoom calls that last 5 minutes. During those calls, the doctors pretty much let you decide what you want to do, prescribe what you think works instead of what they think is best based on observations and feedback. It's impossible to talk to anyone there; you only get to leave voice messages and MAYBE someone will call you back. With such a high increase in pricing, I'd expect the quality to match.
Response from the owner8 months ago
Of course, we are disappointed to hear about this frustrating experience, and we appreciate receiving this review. Feedback such as this helps us provide better service to all. We respect the confidentiality and privacy of each individual and, therefore, are unable to address specific concerns in this format. For a more specific response to your concerns raised, please feel free to reach out to us by email at info@saluscareflorida.org or call us at (239) 275-3222. Thank you.
Amy Fisher
9 months ago on Google
1
They had me on medicine that made me a zombie. I know we're lucky to have them but. I'm willing to help myself. And I got my help to therapy. Programs
Jermaine Wofford
1 year ago on Google
1
For the most part....this is a horrible place. CJ one of the good guys there and and dark skinned man that work there are admirable. This place needs OVERSIGHT!The people's that come there need help and as they call it discharge people for not making there beds properly or forgetting to take there medication... People that go to this place have problems obviously yet their treated as if they don't ...there is no treatment just judgement as they have all the power and they misuse it terribly. People live there but most receive no help just judgement most of the workers only care about there job not those people.... someone PLEASE! DO something about this place
Response from the owner1 week ago
Of course, we are disappointed to hear about this frustrating experience, and we appreciate receiving this review. Feedback such as this helps us provide better service to all. We respect the confidentiality and privacy of each individual and, therefore, are unable to address specific concerns in this format. For a more specific response to your concerns raised, please feel free to reach out to us by email at info@saluscareflorida.org or call us at (239) 275-3222. Thank you

Location

Accepted Insurance

SalusCare – Ortiz Campus works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Therapy Services consist of voluntary therapy and counseling, in both individual and group settings, for those with a mental health or substance abuse diagnosis. Before beginning outpatient therapy, an assessment must be conducted to determine the appropriate level of care. After the assessment, a clinician will review your treatment options and work with you and your family to find the best possible option.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Florida provides quality treatment to help individuals overcome dependency related to a wide range of addictive substances. Programs address both the physical and mental aspects of addiction in order to help you make a full recovery.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
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Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • private iconPrivate Setting

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (239) 275-3222
Building icon

2789 Ortiz Avenue
Fort Myers, FL 33905

Reviews of SalusCare – Ortiz Campus

1.9/5 (57 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

1.9 (57 reviews)
Tori Keeling
9 months ago
1

This place is a joke. Doctors don't listen, if they even show up for the appointment. In 4 years, their charges have gone from $50 for an in person appointment to $275 for zoom calls that last 5 minutes. During those calls, the doctors pretty much let you decide what you want to do, prescribe what you think works instead of what they think is best based on observations and feedback. It's impossible to talk to anyone there; you only get to leave voice messages and MAYBE someone will call you back. With such a high increase in pricing, I'd expect the quality to match.

Response from the owner9 months ago
Of course, we are disappointed to hear about this frustrating experience, and we appreciate receiving this review. Feedback such as this helps us provide better service to all. We respect the confidentiality and privacy of each individual and, therefore, are unable to address specific concerns in this format. For a more specific response to your concerns raised, please feel free to reach out to us by email at info@saluscareflorida.org or call us at (239) 275-3222. Thank you.
Amy Fisher
9 months ago
1

They had me on medicine that made me a zombie. I know we're lucky to have them but. I'm willing to help myself. And I got my help to therapy. Programs

Jermaine Wofford
1 year ago
1

For the most part....this is a horrible place. CJ one of the good guys there and and dark skinned man that work there are admirable. This place needs OVERSIGHT!The people's that come there need help and as they call it discharge people for not making there beds properly or forgetting to take there medication... People that go to this place have problems obviously yet their treated as if they don't ...there is no treatment just judgement as they have all the power and they misuse it terribly. People live there but most receive no help just judgement most of the workers only care about there job not those people.... someone PLEASE! DO something about this place

Response from the owner1 year ago
Of course, we are disappointed to hear about this frustrating experience, and we appreciate receiving this review. Feedback such as this helps us provide better service to all. We respect the confidentiality and privacy of each individual and, therefore, are unable to address specific concerns in this format. For a more specific response to your concerns raised, please feel free to reach out to us by email at info@saluscareflorida.org or call us at (239) 275-3222. Thank you
Wenda StLouis
1 year ago
1

Salus Care has the worst communication system ever. I ve been prescribed diff meds for a week now, mind u I m not even on them because I can t get a hold of them. Recently seen that I was left a voice message stating that their system was down and if I would like I can go in and pick up to give to my prescriber. Mind you I live in Immokalee which is a drive and I work so that wouldn t work. But being that it s been days and they ve seen I haven t gone there to pick it up it would only make sense to get back in contact with me regarding why I didn t pick it up and if they can send it to the pharmacy closest to me right? Well that s not exactly how that went, I was in the phone with a lady Mary and she transferred me to the nurse, which resulted in me having to leave a voicemail, when it s time to leave one low and behold I m unable to because her mailbox is full when I call back I get Mary again and she sounds very uninterested and tried rushing me off to leave another voice message not listening to anything I stated. For employees to work with mental health patients , it seems like they may need to look for another career, they sound like they have no empathy at all just there for the money, meanwhile all I m doing is trying to cope with my anxiety and depression while also WITHDRAWING! Thankfully I just got a call back from Sue who is working on this promptly. Salus Care needs to have a good intervention with their employees. Disappointed.

Response from the owner1 year ago
Of course, we are disappointed to hear about this frustrating experience, and we appreciate receiving this review. Feedback such as this helps us provide better service to all. We respect the confidentiality and privacy of each individual and, therefore, are unable to address specific concerns in this format. For a more specific response to your concerns raised, please feel free to reach out to us by email at info@saluscareflorida.org or call us at (239) 275-3222. Thank you.
Darren Jackson
1 year ago
1

Terrible

Response from the owner1 year ago
Of course, we are disappointed to hear about this frustrating experience, and we appreciate receiving this review. Feedback such as this helps us provide better service to all. We respect the confidentiality and privacy of each individual and, therefore, are unable to address specific concerns in this format. For a more specific response to your concerns raised, please feel free to reach out to us by email at info@saluscareflorida.org or call us at (239) 275-3222. Thank you.
Stephen Troester
2 years ago
5

Response from the owner2 years ago
Thank you for your review. We are pleased to know that quality care was received. Please feel free to reach out to us by email at info@saluscareflorida.org with any further comments, concerns or suggestions you wish to share, or call us at (239) 275-3222
Ryan Raeken
2 years ago
1

Drove 40 minutes for the front desk woman to yell at me as soon as I walked in. I was told to show up at 2:40 for my appt at 3. I did and did not get seen until 3:17. I was told I would have an hour for my first appt, dr Whitney kicked me out by 3:46. So for a 29 minute appt they charged me $350. Not a single person I met was nice in this place.

Response from the owner2 years ago
Of course, we are disappointed to hear about this frustrating experience, and we appreciate receiving this review. Feedback such as this helps us provide better service to all. We respect the confidentiality and privacy of each individual and, therefore, are unable to address specific concerns in this format. For a more specific response to the concerns raised, please feel free to reach out to us by email at info@saluscareflorida.org or call us at (239) 275-3222. Thank you
Gfdyvxdd Cdfhvfgb
2 years ago
1

Response from the owner2 years ago
Of course, we are disappointed to hear about this frustrating experience, and we appreciate receiving this review. Feedback such as this helps us provide better service to all. We respect the confidentiality and privacy of each individual and, therefore, are unable to address specific concerns in this format. For a more specific response to the concerns raised, please feel free to reach out to us by email at info@saluscareflorida.org or call us at (239) 275-3222. Thank you
Tanya Jacobs
2 years ago
1

I BEEN TRYING TOO GET INTO BE SEEN, I HAVE LEFT SEVERAL MESSAGES FOR SOMEONE TOO CALL ME BACK, I CAN'T GET ANYONE TOO RETURN MY CALL, I CALL DURING NORMAL HOURS N NOBODY ANSWERS THE PHONE, I GO TOO ORTIZ AVE LOCATION AT 7:30AM AND I SAT AND WAITED AND WAITED UNTIL 12:20PM WAS TOLD I WOULDN'T BE SEEN THAT DAY, SOMETHING NEEDS TOO BE DONE WITH THE STAFF AT BOTH LOCATIONS BC THEY ALL ACT LIKE ITS A BURDEN TOO ANSWER THE PHONES OR ANSWER YOUR QUESTIONS SOMETHING THEIR PAID TOO DO, IF PEOPLE DON'T WANT TOO DO THEIR JOBS, AND THEIR THAT MISERABLE WORKING FIND ANOTHER JOB, I'M SURE THERE'S SOMEONE OUT THERE THAT WANTS A JOB AND WILL APPRECIATE IT, I NEED THE MEDICATIONS IM PRESCRIBED DAILY AND I BEEN WITHOUT THEM I WILL GO TOO WINK NEWS IF I HAVE TOO GET THEM TOO GET SOMETHING DONE, IM TIRED OF BEING TIRED

Response from the owner2 years ago
Of course, we are disappointed to hear about this frustrating experience, and we appreciate receiving this review. Feedback such as this helps us provide better service to all. We respect the confidentiality and privacy of each individual and, therefore, are unable to address specific concerns in this format. For a more specific response to the concerns raised, please feel free to reach out to us by email at info@saluscareflorida.org or call us at (239) 275-3222. Thank you
Iking Davis
3 years ago
1

I would put zero for the amount of stars. I seen Hazel Fraser the nurse at the Ortiz location due to having multiple symptoms for ADHD and my therapist recommended that I get treated for it as it might be the reason behind a lot of my issues. The practice was very misleading, from the beginning I explained that I needed a provider who does practice in the evening because I work in a in a clinic and I usually work late. When I was scheduling I was told that Hazel does see patients after 5:00pm which was completely incorrect. I was also told by April that the normal route for treatment of ADHD is stimulant medications but she prefers to start with non-stimulants which even though I was apprehensive I agreed to try. The non stimulant medications she prescribed did not sit well with my body gave me multiple side effects and it was nearly impossible for me to get back in to see April because of my conflicting work schedule. It was only after I had changed providers there at saluscare to Dr Jacobs that he then explained to me very abruptly that at Salis care they do not handle ADHD becaue salus care being primarily a rehab. He told me I need to go to a primary care doctor or another psychiatrist to get treated for this. He would not write a referral for a provider. I explained to the to Dr Jacob I have wasted 2 months and my symptoms have significantly interfered with my ability to work and he said to" call my insurance I know what to do I'm smart figure it out"#disgusted

Response from the owner2 years ago
Of course, we are disappointed to hear about this frustrating experience, and we appreciate receiving this review. Feedback such as this helps us provide better service to all. We respect the confidentiality and privacy of each individual and, therefore, are unable to address specific concerns in this format. For a more specific response to the concerns raised, please feel free to reach out to us by email at info@saluscareflorida.org or call us at (239) 275-3222. Thank you
Jim St.Charles
3 years ago
1

You can not get them to answer the phone at all. I called step 1 was on hold one time 22 min, second time 34 minutes . Today I called 4 times 1st one 18 min. , 2nd 35 min, 3 rd time 25 min and 4 Th time 30 . This is crazy I have been in there many time getting an appointment or pay my bill on the way out the receptionist will grab the phone while I m standing there and I have been talking to her and take that car that is very rude and unprofessional I need to talk to somebody I Christina or Nancy I need him to call me and I need a number to a supervisor or manager position is getting reported.699814108-01-60

Response from the owner3 years ago
Of course, we are disappointed to hear about this frustrating experience, and we appreciate receiving this review. Feedback such as this helps us provide better service to all. We respect the confidentiality and privacy of each individual and, therefore, are unable to address specific concerns in this format. For a more specific response to the concerns raised, please feel free to reach out to us by email at info@saluscareflorida.org or call us at (239) 275-3222. Thank you.
Katherine Powell
3 years ago
1

I scheduled an appointment for July 1. I got a notification two days before and was waiting on a Zoom link, so I called and they told me my appointment had been cancelled and moved to July 13 (without me knowing?). I waited until July 13, and got my notification the appointment was happening soon two days prior. On July 13, it gets dangerously close to my appointment time... and no Zoom link. I actually DROVE to the building. I go to the Entrance only to find out I need to go to the "Front Entrance" and sign in there. The doors are locked and I need to ring a bell to get in - theres no bell on the door marked Entrance, it's on the exit door. I get a woman to let me inside and I tell her my name and appointment time and it turns out I never had an appointment scheduled with them! I asked how they would explain the texts and they said they got a new system so I might have been dropped or missed. Their system then went down and couldn't get a new appointment for me.They told me they would call to reschedule, but honestly the staff seemed very ill prepared and the buildings did not seen safe, clean, or welcoming. I did not go back. All I needed was a therapist for anxiety.

Response from the owner3 years ago
Of course, we are disappointed to hear about this frustrating experience, and we appreciate receiving this review. Feedback such as this helps us provide better service to all. We respect the confidentiality and privacy of each individual and, therefore, are unable to address specific concerns in this format. For a more specific response to the concerns raised, please feel free to reach out to us by email at info@saluscareflorida.org or call us at (239) 275-3222. Thank you.
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