Riverwoods Behavioral Health System

223 Medical Center Dr Riverdale, GA 30274
DetoxOutpatient
Riverwoods Behavioral Health System GA 30274

About Riverwoods Behavioral Health System

Riverwoods Behavioral Health System is an addiction and mental health treatment facility based out of Riverdale, Georgia. The center treats patients of all ages throughout South Atlanta who are experiencing drug addiction, dual diagnosis disorders, alcoholism, ADHD, bipolar disorder, schizophrenia, PTSD, anxiety and self harming behaviors. The clinic accepts a wide range of insurance plans including Medicare. If you don’t have insurance, then the facility will work with you to create a payment plan based on your budget and needs.

The facility offers a large range of treatment options depending on each person’s individual needs. They provide detox services, partial hospitalization programming, intensive outpatient programming and aftercare planning.

Riverwoods also offers a wide range of therapy options. These are offered in individual and group session formats. Focus of therapy includes educational sessions, chemical dependency education, social skill focus classes, relapse prevention courses, anger management, illness education, peer pressure groups, coping skills sessions, medication classes, relaxation therapy, and spirituality groups.

One unique quality about Riverwoods is that they are open 24/7 and accept walk in patients without a referral. This type of fast and immediate help can be lifesaving in a crisis.

Facility Overview

Bed icon 105
Number of Available Beds
Calendar icon 5-7
Avg Length of Stay in Days

Latest Reviews

SweetKiiwiie
1 week ago on Google
3
Honestly, the food was fine and I enjoyed the schedule. I was a 10-13 and placed in Progress, and the BHAs were lovely. My only issue was my doctor minimized my medical problem and thus I had medical problems the whole time and was not sent to her for the second half. As well as that, I was kept there 13-14 days, an extra day longer for my 'labs' despite all the staff wanting me to go except the one person making decisions. Everyone in Progress was lovely though.
Response from the owner1 week ago
We appreciate the time you ve taken to write this review. Thank you for this feedback.
siham osman
1 week ago on Google
1
Everyone except Ms. Jennifer was horrible. i eat halal and no pork and all they would make was a hockey puck hard bean burger very inedible or give us a salad. i wouldn t even recommend a homeless person to seek help here. gave someone here beyond diabetes due to the carb diet. staff treated us a bit harsh. Dr. J was a horrible therapist. all she did was talk about herself and not acknowledge everyone s situation. rooms were so cold the first night, i got so sick. it took a while to request for a temperature change. staff mostly never notified me for a family call it was almost impossible for them to reach me. they also lost my clothes and i had to tell my family to drive an hour back just to bring me another pair. clothes again never found. just yea no.
Response from the owner5 days ago
Thank you for offering this feedback. Our goal is to provide high-quality care, and we want to learn more about these concerns. Please email us at Feedback@riverwoodsbehavioral.com so that we can discuss this further. Your input is crucial to us.
jessica sikes
1 week ago on Google
1
Ms.jennifer was absolutely amazing but everyone else was just not it I hate that place so much
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.7 / 10

Location

Accepted Insurance

Riverwoods Behavioral Health System works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient rehab enables clients to receive addiction treatment while continuing to work and reside at home. Many programs offer evening, night, and weekend services so that clients may receive treatment on their own schedule. Outpatient treatment modalities typically include addiction counseling, recovery-focused life skills training, and/or medication assisted treatment (MAT). Many programs also provide step-down care, including partial hospitalization (PHP), intensive outpatient (IOP), and standard outpatient services, to align with clients' evolving needs.
intensive-outpatient iconIntensive Outpatient
IOP is a 2-4 week program that is utilized as a transitional step-up or step-down program. IOP is much less restrictive than PHP and offers 5 or 7 days a week programming from 9 am to 12 pm. Patients will attend a minimum of 2 group therapy sessions a day. Individual and family therapy can be used throughout the process if deemed beneficial by the therapist. As IOP is therapy based only, patients needing medication monitoring and administration will be assisted by staff to arrange for private psychiatric treatment. IOP offers much more freedom and allows patients to receive the treatment they need while still being able to maintain their daily lives and complicated schedules.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
24-hour icon24-Hour Clinical Care
24-hour clinical care in Georgia reduces the risks involved in detox and addiction treatment. Without access to professional medical care, individuals may experience withdrawal symptoms that become life threatening. For example, alcohol withdrawal can cause delirium tremens, confusion, and cardiac symptoms. Without medical supervision to step in, these symptoms could potentially turn fatal.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive-behavioral therapy (CBT) is a form of therapy that’s used to change the way you think about your life. Negative patterns of thinking, such as “I’ll never get better,” are challenged by the therapist so that you learn to think, “I’m working on my recovery one day at a time.” This allows for a more encouraging world view and more constructive ways of thinking.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is so important to the recovery process as it allows you to connect with other people who are facing similar struggles so that you can all learn, grow, and heal together. Process groups are centered around a specific theme to help you to process your feelings about the problems you face. Educational groups are designed to provide you with more information about addiction, co-occurring disorders, and medications. Other groups focus on relapse prevention and stress management.

Individual therapy is a one-on-one therapy that’s often used to discuss the problems addiction has caused you and identify ways to solve these problems. It may explore the reasons behind your addiction and emotional pain and seek ways to better cope with the challenges in your life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

They use family therapy sessions at their hospital to help your loved ones better understand your addiction and the treatment you’re going through. During family sessions, they explore family dynamics that may have led to the development of the addiction as well as allowing your family the time and space to discuss their own feelings about your addiction. They can also help family members locate community resources to allow them to continue to process their feelings and discover ways of coping with them.

Amenities

  • car iconPrivate Transportation
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Alycyn Kimmey

Chief Nursing Officer

Katherine Sheppard

Director of Quality and Performance Improvement

Mona Gray, MBA, CPLC

Director of Business Development

Andreia Ford

Director of Health Information Management

Dwight Austion

Director of Facility Operations

Shani Studstill

Director of Outpatient Services

Joseph Washington Jr., PhD

Director of Human Resources

Lillian Campbell

Director of Food and Nutritional Services

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 472946

Contact Information

Phone icon (678) 674-4004
Building icon

223 Medical Center Dr
Riverdale, GA 30274

Fact checked and written by:
Jennifer Martin
Edited by:
Kerry Nenn, BSW

Reviews of Riverwoods Behavioral Health System

1.8/5 (399 reviews)
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Reviews

1

Horrible place overall. Unqualified staff, inedible food and unsanitary conditions. Group therapy was a joke since all they did was say the same childish nonsense over and over again. None of the group "leaders" seemed to have any kind of psychological education or have any ... Read More

Reviewed on 6/12/2019
1

Treated me like an animal. The staff all except for one nice white lady acted like they were more superior than Christ himself. If you love your family member or yourself, do not stoop this low. No one deserves to be treated the way they treat you here.

Reviewed on 2/22/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

1.8 (397 reviews)
SweetKiiwiie
1 week ago
3

Honestly, the food was fine and I enjoyed the schedule. I was a 10-13 and placed in Progress, and the BHAs were lovely. My only issue was my doctor minimized my medical problem and thus I had medical problems the whole time and was not sent to her for the second half. As well as that, I was kept there 13-14 days, an extra day longer for my 'labs' despite all the staff wanting me to go except the one person making decisions. Everyone in Progress was lovely though.

Response from the owner1 week ago
We appreciate the time you ve taken to write this review. Thank you for this feedback.
siham osman
1 week ago
1

Everyone except Ms. Jennifer was horrible. i eat halal and no pork and all they would make was a hockey puck hard bean burger very inedible or give us a salad. i wouldn t even recommend a homeless person to seek help here. gave someone here beyond diabetes due to the carb diet. staff treated us a bit harsh. Dr. J was a horrible therapist. all she did was talk about herself and not acknowledge everyone s situation. rooms were so cold the first night, i got so sick. it took a while to request for a temperature change. staff mostly never notified me for a family call it was almost impossible for them to reach me. they also lost my clothes and i had to tell my family to drive an hour back just to bring me another pair. clothes again never found. just yea no.

Response from the owner1 week ago
Thank you for offering this feedback. Our goal is to provide high-quality care, and we want to learn more about these concerns. Please email us at Feedback@riverwoodsbehavioral.com so that we can discuss this further. Your input is crucial to us.
jessica sikes
1 week ago
1

Ms.jennifer was absolutely amazing but everyone else was just not it I hate that place so much

msmelody ___
1 week ago
1

Hey my name is Jalen Smith. I was a patient at this hospital over a month ago. And stayed for a week. If I could give it zero stars or negative I would. The workers are very destructive. The water was unclean and the food was unsanitary. I walked back home with lots of spotting on my face due to something was being put in my system that I'm not sure of to this day. I had to constantly use up Vaseline everyday and cover my face with the face mask. When I got home I was very overwhelmed and had to treat myself for days and days. And let the sun dry the scars out. Some workers were very agitated and would mess up your food in front of your face. I had many days that I didn't eat a single thing. It didn't matter if you told them to their face. They still continued to do weird things.

Chris Oglesby
1 week ago
1

I was warned to take the reviews with a grain of salt, but honestly where do I even begin?As a disabled veteran with TBI, PTSD, and other challenges but never suicidal I was sent here for an evaluation after a treatment center (run by the same company) failed to provide all my prescribed medications. I was told it would be a 1 2 day process to assess my suitability for a PTSD program. Instead, I was held for 7 days without any actual evaluation or justification.I ll address the so-called residential treatment center in a separate review, but this facility was horrendous. The staff was abusive verbally, mentally, and emotionally. They didn t listen or show concern for the people under their care. Everything required a provider s order, yet the providers were dismissive, unhelpful, and uninterested in patient needs.Basic requests like for water or to use the bathroom were met with hostility, as if we were inconveniencing staff during their leisure time. Staff were constantly on their phones, openly gossiped about patients (blatantly violating HIPAA), and offered no meaningful help. If anything, they caused more harm than good.This is not a treatment center it s a glorified storage unit for people.Facilities were terrible: One sheet, one thin blanket, and one pillow any extra required a doctor s order. Bathrooms were filthy; it took three days of complaints to get a toilet cleaned. Food was mediocre at best.Therapy? A complete joke. Medications? Wrong every single day, requiring after-hours calls to the on-call doctor to fix.It s clear they re just milking insurance and VA benefits, holding people far longer than necessary to maximize their payout.I can t stress this enough: avoid this place at all costs.

Response from the owner1 week ago
We are grateful for your willingness to provide this review. Providing clinically excellent care is important to us, and we want to better understand these concerns. If you are open to sharing additional information, we kindly ask you to send an email to Feedback@riverwoodsbehavioral.com. Thank you.
Amanda Streeter
1 week ago
1

If I could rate this place a zero I would. I don t even know where to start. This is a prison. They treat patients like inmates instead of actually helping. A counselor in the core unit Nakeim(I think that s her name), purposely triggered me during a group session and then denied my discharge for 2 additional days when I was a 1012. I wasn t aggressive with her, just tried to explain to her what I was feeling about my situation and she kept cutting me off. Triggered me right into a panic attack. I didn t know standing up for myself in the element of disrespect was means for delayed discharge. I asked for my medical records numerous times while inpatient and still have not received them. I was there for depression and anxiety. I was discharged on 12/18, and they did not put my prescription in my discharge packet, and I ve been waiting ever since for them to call in the prescription. Today is 12/23, and it is still not done. Every time I call, I am being sent to a voicemail and no one ever calls me back. The only 2 good people there are Jennifer(RN) and Ruby(Tech), everyone else is horrible. The receptionist got an attitude with me today because I asked to speak with a person and not a voicemail, and she still didn t let me speak with anyone. Not to include the amount of HIPAA violations I saw while there. From throwing patient s information in the trash instead of shredding it. Patient s information on the desk for everyone to see. Patient information on items in the open for everyone to see. There was a patient on my unit who walked into Riverwoods, but was in a wheelchair within 2 days due to a mixture of medication they gave her. She couldn t talk, control her limbs, or saliva, and they were trying to refuse her a wheelchair stating she had to have orders. Myself and other patients in the unit had to take care of this girl from feeding her, moving her, wiping her spit, and they would get upset when we did it. But they did nothing to help her, and a medical doctor was called in days after she was in this condition. A tech dropped her when removing her from her bed and was annoyed when she did it. Another patient had to get her up. They would drop her medication on the dirty floor and still give it to her. She kept trying to ask what they were giving her and they denied her that information 3 times. They tried to give another patient Lexapro and she was allergic to it, had it documented in her chart and she had on a red wrist band indicating an allergy. When I initially arrived on 12/12, they placed me in recovery as if I had an addiction, but I do not drink or do drugs. The doctor had me moved, HOWEVER, they moved the wrong patient, and had the 2 of us confused for days after the mistake had been corrected, which is why I was trying to see my records to make sure information charted was correct. They attempted to give me her medication TWICE, and all I had while there was anxiety medication. This place needs to be audited and shut down as the level of care they are providing is less than subpar.Edited: most if not all the women on my unit(8) were on our cycles, and a tech told us to use water to bathe because they didn t have soap. It took me telling her no, that s not acceptable due to all of us being on our periods. We need soap and pads. A young lady was allowed to freely bleed and was dripping blood all over the place and leaving it in chairs. I alerted the tech at lunch, and her response was we are aware . Like, this girl had visible blood on her pants and they just allowed her to walk around like that. Not to mention they didn t give her new scrubs for 2 days and they were ripped in the legs showing her private parts.Discharge was a nightmare. 4 people including myself, were sent home on an EMS bus. 2 in the northern part of GA, almost to Tennessee, and myself and another to nearly Alabama. We got on the bus at 1pm and I was the last drop off at nearly 10pm.PS: I am an auditor for compliance fraud and waste. I will make sure to report this facility to the state board.

Response from the owner1 week ago
Thank you for taking the time to share this feedback with us. We take this seriously, and we are committed to understanding these circumstances. For a detailed conversation, please contact us at Feedback@riverwoodsbehavioral.com.
Craig Murphy
1 week ago
1

We spent 13 hours as a walk-in for my son who was having a psychotic episode. We never got to see anyone as EMT arrivals take precedent. We were sent to Spaulding Hospital to have them transport our son back to Riverwood. THAT didn t happen, so we went back to Riverwood where we encountered the RUDEST, MOST DISRESPECTFUL, UNPROFFESSIONAL, UNCOMPASSIONATE person we ever met. She treated ALL patients like they were a nuisance and not worth her time! After two hours we realized our son was not going to be seen so we took him elsewhere. I WOULD AVOID THIS FACILITY AT ALL COSTS!

Response from the owner1 week ago
We appreciate the time you ve taken to write this review. Your feedback is invaluable, and we want to obtain more details. Please get in touch with us at Feedback@riverwoodsbehavioral.com. Thank you.
Lynn Murphy
1 week ago
1

Never again. Would not recommend this place to anyone.

Response from the owner1 week ago
Thank you for sharing these thoughts. Your feedback is important to us, and we want to learn more about what led to this review. Please reach out to us directly at Feedback@riverwoodsbehavioral.com so that we can have an in-depth discussion.
Ben
2 weeks ago
1

Riley Bowen
3 weeks ago
1

Awful facility. Not only was I denied my thyroid medication that was ESSENTIAL for me to take due to the fact of me not having a thyroid, the medication was then given the next day to the woman I was sharing a room with. She does not take that medication and they woke her up in her sleep and gave it to her. I was not taken seriously and had asked multiple times for a supervisor and was not provided with one. This place is one big insurance fraud, if you have good insurance they re going to keep you as long as they can. I never met with a doctor once the whole time I was there. I had been mixed up with another patient multiple times. They do not provide you with essential hygiene products or even clothes. The staff will try to sweep everything under the rug, just like they re trying to do with the medication situation. The staff does not care about the patient s health, but only about their check. I would NOT recommend sending any of your loved ones here. I wish I could leave 0 stars for how bad this experience was.

Response from the owner3 weeks ago
We are grateful for your willingness to provide this review. Providing clinically excellent care is important to us, and we want to better understand these concerns. If you are open to sharing additional information, we kindly ask you to send an email to Feedback@riverwoodsbehavioral.com. Thank you.
Karis Colloton
1 month ago
1

HUGE SAFETY CONCERNS!Absolutely unprofessional, incompetent, and unresponsive. My daughter was allowed to make phone calls that were unsupervised anytime she wanted. She reached out to people that she is not allowed to have contact with due to abuse and trauma! When we called with concerns about this we were told that the phones were not restricted. Another staff told us that they have to dial the number but the kids had no restrictions. A final staff member told us that phone calls were only between 5 and 6pm, dialed by staff, and only numbers that were on their approved list could be called... Obviously there is no consistency between staff and the safety of patients. We were told 3 days in a row by different nurses that the therapist would call us and that they would let her know it was a priority. Finally spoke with her on day 5...AFTER damage had already been done. The doctor never even called us. They tried to give my daughter medication that we did not approve of in addition to her regular meds. They called every single day asking to give them to her.. no one communicated this to the next shift. We also found out that they did in fact give the medication to her without our consent. After one week at this facility my daughter was worse than when she entered. As a matter of fact she had to be 1013d the same day she was released for suicidal threats!DO NOT SEND YOUR LOVED ONE HERE!

Response from the owner1 month ago
Thank you for taking the time to share this feedback with us. We take this seriously, and we are committed to understanding these circumstances. For a detailed conversation, please contact us at Feedback@riverwoodsbehavioral.com.
Jackie Evans
1 month ago
2

Outpatient doesn't listen told them Kroger Pharmacy on Huston Bridge Rd in stockbridge to send my meds too, they send to kayton pharmacy in forest park and had my meds delivered to outpatient at riverwoods now I don't have my meds for today got to wait till Thursday morning 11/21/2024 to get my meds which I told them I would not be there that day.... I hope the owner see this and finds out who responsible for this.... I will find out who you were that send my meds to the wrong pharmacy which I never used the one in forest park

Response from the owner1 month ago
Thank you for providing this review. We strive to offer the highest standard of care, and understanding these concerns is important to us. We invite you to email us at Feedback@riverwoodsbehavioral.com so that we can discuss this further. Thank you.
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