Richmond University Medical Center – Main Hospital

355 Bard Ave
Staten Island, NY 10310

Richmond University Medical Center NY 10310

About Richmond University Medical Center – Main Hospital

Located in Staten Island, New York, the Richmond University Medical Center – Main Hospital is the thriving heart of the RUMC network. They provide inpatient and outpatient substance abuse care for adults and adolescents ages 3 to 18.

As their main campus, it boasts over 440 beds to provide a full range of care. Along with psychiatric care for mood and behavioral disorders, they also offer emergency health services, elective and emergency surgeries, and advanced wound care. Their inpatient programs have 30 adult beds and 10 adolescent beds.

The RUMC Main Hospital is the only inpatient psychiatric care center for adolescents in the region. They provide around the clock care for children experiencing mental health disorders or addiction. The caring team creates a loving and safe environment for adolescents to heal in.

As part of their addiction treatment program, they offer medication management, individual and group therapy, family education, and electroconvulsive therapy. ECT uses controlled electrical currents to make certain parts of your brain fire rapidly. This can help those areas work more effectively, helping you overcome medication resistant mental health concerns that contribute to substance use.

Latest Reviews

Marta Biernat
1 month ago on Google
5
Excellent experience with the surgery and post surgery care. Wonderful staff, very caring and attentive. They really took excellent care of me after a major surgery. Thank you all.
Response from the owner2 weeks ago
Thank you for your review and for trusting us with your care. Your comments have been shared with the Surgical Department staff.
Kar Ho
1 month ago on Google
5
The doctor in the night shift emergency services are very good and professional. Great job, thank goodness
Response from the owner3 weeks ago
Thank you for your review and for trusting us with your care. Your review has been shared with the Emergency Department staff.
Helen Dakis
1 month ago on Google
4
The Best Emergency ER on The Stats. However they have a weird habit of asking harmless people after going through Metal Detector " Are you going to harm yourself or someone else" . Keep in mind the patient is Dizzy,not able to talk ? Well perhaps those persons think it's a Dating game ? This would be a problem, the correct Modern Style is " Do you have Contraband, what's the symptoms! Of course Do you have more Insurance all those Greetings are Expensive. Don't forget to mention your married or even single just in case they want a date

Location

Accepted Insurance

Richmond University Medical Center – Main Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Contact Information

Phone icon (718) 818-5118
Building icon

355 Bard Ave
Staten Island, NY 10310

Edited by:
Courtney Myers, MS

Reviews of Richmond University Medical Center – Main Hospital

2.3/5 (516 reviews)
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Reviews

3

I went here for almost a year, and the people that worked here treated me well. They could improve lots of things, starting with the accommodations, but they are good.

Reviewed on 11/22/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.3 (515 reviews)
Marta Biernat
1 month ago
5

Excellent experience with the surgery and post surgery care. Wonderful staff, very caring and attentive. They really took excellent care of me after a major surgery. Thank you all.

Response from the owner4 weeks ago
Thank you for your review and for trusting us with your care. Your comments have been shared with the Surgical Department staff.
Kar Ho
1 month ago
5

The doctor in the night shift emergency services are very good and professional. Great job, thank goodness

Response from the owner1 month ago
Thank you for your review and for trusting us with your care. Your review has been shared with the Emergency Department staff.
Helen Dakis
1 month ago
4

The Best Emergency ER on The Stats. However they have a weird habit of asking harmless people after going through Metal Detector " Are you going to harm yourself or someone else" . Keep in mind the patient is Dizzy,not able to talk ? Well perhaps those persons think it's a Dating game ? This would be a problem, the correct Modern Style is " Do you have Contraband, what's the symptoms! Of course Do you have more Insurance all those Greetings are Expensive. Don't forget to mention your married or even single just in case they want a date

Mark Rizkalla
1 month ago
5

nurse tina and mary are one two of the best helpful nurses every.i came to get my appendix removed and ms tina made me feel like it wasnt a big deal at all and made it feel like a breeze nurse mary always made me feel safe and comfortable the doctor who performed my surgery was one of the best most talented doctos i met and made me feel safe with surgery and not worried

Response from the owner1 month ago
Thank you for your review and trusting us with your care. Your review has been shared with nursing administration and our Surgical Department.
Krystal Benedetto
1 month ago
1

This place is a joke, emergency department including EMS very unprofessional. Even down to the security. Especially the two men with dreadlocks! I would never set foot into this hospital again. I came in with leg pain, I couldn t walk AT ALL, when I got there the PA came quick to observe me told her what was going on with me for almost 3 weeks, nurse came to give me a shot I refused ( I had went to SIU last week and was given it, it did nothing for me other than make me cry because it has to be administrated in a muscle, it did nothing for me) I then went for a CAT scan, I was told from the nurse, I m just waiting for the orders for pain relief it may take a while . I was given Motrin and Tylenol already. I dozed off for about 20 mins, I was rudely awakened by the nurse waving discharge papers in my face saying I was discharged. I was baffled at this point. I immediately started to cry because the pain has worsened in the last two weeks and af this point I can t even walk. I got to the emergency room by EMS. I couldn t even walk out the emergency room if I wanted to. Within two minutes of receiving my discharge papers security had came and told me I had to go immediately! I literally had to beg for a wheelchair to move me out of the area I was in ( triage where is just a chair an curtains). I was Modified! When I was wheeled out to exit area security then told me I must figure out how to get home. I told them I can barely stand up let alone walk. Security then said well I can give you a metro card! And I m letting you know by 5 am I m clearing out this area so you have till then to figure it out! Mind you it s 3:30 am. After all I was going thru I was discharged with Sciatica and lower back pain! I was given Motrin and Tylenol when I couldn t even walk out the door when discharged! This place is a joke! I will never step foot in this hospital AGAIN!

Response from the owner1 month ago
We are reviewing the issues you mentioned that occurred during your recent visit. You may be contacted by administration for further details.
Robert Kelly
1 month ago
5

Was in the ER and had the most wonderful, kind, compassionate and caring Physicians assistant in the world. Hany Youssef was amazing. More doctors should be like him.RUMC is lucky to have a Dr like him.Thank you Hany for everything you did.God Bless youThe nurses on the 3rd floor were fantastic as well. Sonia,Dawn and Eva who was pregnant as well did a fantastic job. They all made me feel relaxed on what I was going through.Physician's assistant of urology Elizabeth, Joe and Bonnie were fantastic as well. They did a fantastic job of relieving me of my pain.Thank you all so much for all you did.

Response from the owner1 month ago
Thank you for posting your review about your recent experience with us. We have passed along your comments to Dr. Yousef and our Emergency Department administration. Thank you for trusting us with your care.
Antonio Hardy
1 month ago
1

Avoid this hospital at all costs if you can half the staff is on the iPhone . All I need was a referral .Just walked out after waiting for a hour I wouldn t let them treat a dying rat. Ok 15 min ago Patient Relations Department ask me to call them I did I get a voicemail asking me to leave my name number and they would get back to me in one business day? What kind of damage control is this .

Response from the owner1 month ago
We have seen your review. Please contact our Patient Relations Department at 718-818-4340 so we can better understand and address the circumstances during your recent visit.
Victor 10309
1 month ago
1

They don't deserve one star. I wouldn't let my dog deliver her puppies here. My daughter gave birth here unfortunately and it was a horror of an experience. The lack of care you will receive is astounding. Ask for assistance, from a nurse, and the answer is always the same, "we are busy and will get to you" unfortunately they never do until you ask repeatedly 5-10 times. The ac does not work correctly and the maternity ward is hot. They will leave you in triage in agonizing pain and no one will come assist you until they can get around to it. The go to excuse is we are busy. I was hearing similar complaints from other patients while there so this is not a one off experience. I am looking at their average rating and they don't even deserve a rating in the 2s.

Response from the owner1 month ago
Your review has been provided to the administration of our Labor and Delivery Unit for follow-up. Please contact our Patient Relations Department at 718-818-4340 so we can gather more information about your recent experience.
joe Freudenberg
1 month ago
2

Well emergency room wasn't that bad but going to my room for care I had probably 6 nurses that sucked bad attitude and always looked at my pee bottle and just keeper walking now I had surgery on my foot and wasn't supposed to walk so I figured maybe they were do there job and nothing if it wasn't for my dr here they wouldn't even get a star at all I've been going here for 9 years and never really had a bad worst experience like this ever I'm now waiting on a Tylenol for my thrubbing and its been almost a hr I don't get it I'm a gd patient I don't bother them unless I have to I normally deal with the thrubbing pain till I get ready for bed and I'm still waiting I just don't get it this hospital went down hill to there's really no gd frigging hospitals in Staten Island any more

Marz Apot
1 month ago
1

Stay away! You re better off in emergency to go to the other hospital. While waiting here for 8 hours I ve witnessed several patients being removed by police. The staff is also not being responsive to the patience needs. The place is filthy with needles still in my room, someone s gauze with blood in my room, toilets covered in poop. I came here by recommendation of my doctor but never again!

Nikki Dos Santos
1 month ago
1

Since im at a real hospital today, it reminded me of the horror story I went through at RUMC. I was treated there for meningitis. I was repeatedly told it can't be meningitis until I refused to leave without a spinal tap. They then agreed I had meningitis labeling it "viral." (I disagreed)I was put in a room with bloodstained (and other stains) blankets and sheets. I repeatedly asked for replacements and got ones that were of the same nature. Days later I was told I was waiting on lab results. Then one doctor came in and told me they sent the wrong samples to be tested and had to resend. Then it was sent to the wrong place and had to be resent. Then it was being tested for the wrong thing so had to be retested. I was discharged with a diagnosis of viral meningitis (which didn't seem right) and they admitted it was a guess because my results still weren't back 2 weeks later. I was sent home with viral meds. Upon discharge, I told them my hands and leg and tongue were shaking terribly. Suddenly they came back with new discharge papers and I realized some incredibly false information under my diagnosis. My diagnosis was all the way at the bottom but above it was a bunch of stuff saying i was a cocaine addict and alcoholic. I've never done cocaine. I am an occasionally lightweight drinker at best. My bloodwork was taken daily and never had anything like that in it. (I checked because I couldn't understand why it said this). I told the nurse this info was absolutely false and I wanted it removed. She assured me that all I had to do was call and tell them it's wrong and it would be simple. For months I argued with RUMC about this, even speaking to patient advocates. They kept telling me the doc who wrote that wasn't a resident doc and they'd have to approve it and they weren't there. I repeatedly asked to be put in contact with that doc but to no avail. I then showed up at the hospital and still got no help. I then reached out to Alexander Lutz who corresponded with me via email and fb a few times before blocking me because I wouldn't let it go. Well let me tell u the why they did this part. My lab results ended up negative. The infectious diseases and neuro admitted it wasn't viral and told me to "just redo the spinal tap if it was so important to know" as if that's a simple risk free process. They knew they misdiagnosed me and therefore gave me the wrong meds which caused the tremors. The doctor said this herself and then tried to deny it and the nurse actually pulled me to the side and apologized for how I was being treated. I ended up spending 2 years in physical, speech and occupational therapy. I had to be evaluated for ALS, MS and Parkinson's because it was so bad. The tremors have never gone away. Not only did RUMC take no accountability whatsoever , they simply did not care. They blamed on drug use labeling me a severe addict and alcoholic in "early remission ." This was truly the most humiliating, frustrating, dehumanizing experience I have ever had in my entire life. 3 years later, it still upsets me. The shakes I have are so bad it's embarrassing to go out to dinner cause I can't even sip water or put salsa on chips or anything like that without looking drooping it. This hospital treated me like garbage and I'll never forget it. And I will never let it go Alex.

Chris
1 month ago
5

I guess it was our lucky day. We walked into the emergency room and everyone was extremely helpful. Doctors were on the top of their game and kept an eye on my son.

Response from the owner1 month ago
Thank you for trusting us to care for your son. Your review has been shared with our Emergency Department staff.
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