Red Oak Counseling

12970 West Bluemound Road, Suite 200 Elm Grove, WI 53122
Outpatient

About Red Oak Counseling

Located in Elm Grove, Wisconsin, Red Oak Counseling is a private mental health and addiction treatment clinic. Men, women and young adults dealing with substance use disorders can get help here. They also treat clients with dual diagnoses. If you’re a military service member or veteran then the clinic specializes in addiction treatment, PTSD and other mental health challenges related to your service. All treatment is provided in their outpatient counseling center Monday through Thursday from 9 a.m. to 5 p.m.

Payment options include self pay or insurance. The clinic works with most major insurance providers. They don’t accept Medicare, Medicaid or BadgerCare or Network Health insurance at this time.
You’ll work with a team of licensed therapists who specialize in alcohol and substance use issues. Many people in addiction treatment benefit from more than just counseling. Based on your assessment you might also collaborate with a Psychiatric Mental Health Nurse Practitioner (PMHNP) who focuses on dual diagnoses.

Treatment approaches include Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT) and Eye Movement Desensitization and Reprocessing (EMDR). Cognitive behavioral therapy helps you understand how thoughts and feelings affect substance use. Through CBT you’ll learn to recognize and shift negative thought patterns which can make a real difference in how you feel and act.

Dialectical behavior therapy combines cognitive behavioral techniques with mindfulness practices. You’ll learn how to be present in the moment while also addressing the thoughts and feelings that can lead to unhealthy behaviors.

If you’re in recovery then EMDR can be especially useful for dealing with past traumas that might be affecting your current feelings and behaviors. By working through these memories, you can reduce anxiety and depression and make it easier to focus on your recovery.

Your treatment program may also include mindfulness and relaxation techniques to help reduce stress and ease cravings and help you stay on the path to recovery. If you’re looking for a faith-based approach then Red Oak Counseling also offers Christian counseling. This clinic provides a supportive and comprehensive treatment environment that can make a significant difference in your recovery journey.

Latest Reviews

Michelle Gilgannon
4 months ago on Google
1
Was once a very good place. My son's therapist left; no one informed us, and now no one returns messages (no one answers the phone, either) so we are left with no information.
Marina Trudell
9 months ago on Google
1
I enjoyed going to a specialized Group here so much that when It ended because of covid, I asked to be contacted when things resumed.To make a long story short, I have reached out at least three times since before September and every time I was told that they will email me paperwork so I can get the process going to re-join the group therapy and that the receptionist will talk to Leslie (who made it clear to me I am always welcome to join) about a beginning date.I never received the paperwork so I called and explained this to the receptionist and she said she would re-send it and if she didn t hear from me she would have the daytime receptionist call to follow up.That never happened.My therapist has also tried and been unsuccessful.This experience is a shame because the DBT group is a treatment I need tremendously and Leslie and I had a good therapeutic relationship.I don t recommend Red Oak after this experience and It hurts my heart to leave this review.
Layla Kemp
1 year ago on Google
5
The staff at Red Oak are phenomenal they always welcome me with a smile. My first interaction with Alex is the reason I will never stop coming to Red Oak. She cares about her clients and is invested in making sure they are ready for the world every time you leave her office. If I could rate higher than five stars I would!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.8 / 10

Accepted Insurance

Red Oak Counseling works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

The goal of drug rehab in Wisconsin is to address drug addiction as a complex issue that involves physical, mental, and relational aspects. During rehab, treatment focuses on each of these areas and gives you the tools you need to achieve and maintain sobriety.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Contact Information

Phone icon (262) 780-1020
Building icon

12970 West Bluemound Road
Suite 200
Elm Grove, WI 53122

Fact checked and written by:
Amy Ramirez-Leal, MA
Edited by:
Courtney Myers, MS

Reviews of Red Oak Counseling

3.82/5 (51 reviews)
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Reviews

5

I had never gone to a therapist in which I felt so well, so adapted, so listened to and understood. The majority of these places have insulting staff, but this is the exception! I recommend it 100%

Reviewed on 2/25/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.8 (50 reviews)
rhiggs
1 month ago
1

Michelle Gilgannon
4 months ago
1

Was once a very good place. My son's therapist left; no one informed us, and now no one returns messages (no one answers the phone, either) so we are left with no information.

Marina Trudell
9 months ago
1

I enjoyed going to a specialized Group here so much that when It ended because of covid, I asked to be contacted when things resumed.To make a long story short, I have reached out at least three times since before September and every time I was told that they will email me paperwork so I can get the process going to re-join the group therapy and that the receptionist will talk to Leslie (who made it clear to me I am always welcome to join) about a beginning date.I never received the paperwork so I called and explained this to the receptionist and she said she would re-send it and if she didn t hear from me she would have the daytime receptionist call to follow up.That never happened.My therapist has also tried and been unsuccessful.This experience is a shame because the DBT group is a treatment I need tremendously and Leslie and I had a good therapeutic relationship.I don t recommend Red Oak after this experience and It hurts my heart to leave this review.

Layla Kemp
1 year ago
5

The staff at Red Oak are phenomenal they always welcome me with a smile. My first interaction with Alex is the reason I will never stop coming to Red Oak. She cares about her clients and is invested in making sure they are ready for the world every time you leave her office. If I could rate higher than five stars I would!

Michelle Duchow
1 year ago
2

Did a couple session with Meredith. She is very kind and a great listener, but not effective as therapist at all!!! She is great at active listened, but beyond that she is not skilled. She did not help me at all!!!

Erin Alexa Sotelo
1 year ago
5

Used to go here until my provider left this company. My provider is great and I continue to see that provider. The Red Oak staff were wonderful. I went to the adult eating disorder groups for a while which was very helpful. The administrative staff were also very kind and helpful. They are very supportive.

Paul Engstrom
1 year ago
1

Whatever you do don't get Tom Marx. He wasted half of my time arguing about my cannabis use which was not why I enrolled in counseling making it impossible for me to build a trusting relationship which is needed to confide some of the trauma I'd been through and then when I wanted to get a different counselor they only would make AODA counselors available which is not why I'm seeking counseling. To be a mental health care provider discriminating against a patient with a mental health disorder is contradictory to your entire purpose. It's no surprise you've gone from a 4.6 star google rating to a 3.9 within a year or so.

Response from the owner3 years ago
Thank you for taking the time to bring this to our attention. Here at Red Oak Counseling, we pride ourselves on providing the highest level of service and quality for our clients. We always welcome feedback. Please feel free to reach out to our main office to provide any further comments or suggestions.
Shelly Frey
1 year ago
1

Among the worst therapy I ve received. Two therapist simply ghosted me. Most recently the therapist sits, arms & legs crossed, lips pursed spouting ok after everything I express. Literally every single thing. I asked for input, advise, observations, more than ok . Ok so you want advice? Um, what s the point of therapy? Ive wasted my money at Red Oak. I feel worse off not helped.

Kevin
1 year ago
1

Just a waste of time trying to get someone to see my daughter.

Karen Hinkes
2 years ago
1

If I could give less than a 1 star, I would. Lack of services, delayed communication between therapists for appropriate therapy which delayed care. overall, horrible experience. Not at all impressed

Kelly Surwillo
2 years ago
5

Response from the owner2 years ago
Thank you so much for your kind words! We are grateful that you had an exceptional experience with Red Oak Counseling. We appreciate the feedback and strive to continue developing to help our clients and serve our community.
CelticStarlite -
3 years ago
1

Red Oak counseling is more concerned about profits than they are about their clients. They drop clients as soon as a client can t afford the cost, no chance at getting on a sliding scale or payment plan and no cares about whether the client has a new therapist lined up. They have plenty of money to buy out other companies, but not enough money to help out their clients? Several of the 5 star ratings are from Red Oak employees, that should tell you something.

Response from the owner3 years ago
Thank you for taking the time to bring this to our attention. Here at Red Oak Counseling, we pride ourselves on providing the highest level of service and quality for our clients. We always welcome feedback. Please feel free to reach out to our main office to provide any further comments or suggestions.
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