Ascension Holy Family

100 North River Road
Des Plaines, IL 60016

Presence Holy Family Medical Center

(847) 297-1800
Presence Holy Family Medical Center - Keys to Recovery IL 60016

About Ascension Holy Family

Ascension Holy Family - Addiction Services formerly known as Presence Holy Family Medical Center is a faith-based acute care hospital and treatment center for adults in Des Plaines, Illinois They provide comprehensive medical care, mental health and addiction resources, psychiatric services, education, community mental health, and aftercare.

Addiction and mental health related services offered at Ascension Holy Family – Addiction Services include assessments and treatment plans, outpatient treatment, substance use disorder residential programs, co-occurring treatment, partial hospitalization, medical detox, counseling, medication-assisted treatment, interventions, medication management, community-based referrals, and specialized addiction treatment for law enforcement.

Assessments help to determine whether a person shows symptoms of substance use disorders and the acuity of their condition, such as whether there is drug dependence and detoxification is required. Ascension Holy Family – Addiction Services uses a variety of treatment modalities: short term treatment, motivational interviewing, neurofeedback therapy, counseling, group therapy, psychoeducation, skill development, mindfulness, hypnotic withdrawal, family counseling, DBT, emotional regulation and stress reduction techniques, REBT, and brain mapping.

Like residential programs, the intensive outpatient program is for those who would benefit from a structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). Varying in duration and intensity, depending on the acuity of the individual, programs at Ascension Holy Family are typically 5 days and 3 evenings per week, allowing patients to continue working and living at home while receiving treatment.

The PHP program at Ascension Holy Family – Addiction Services is in between intensive outpatient and residential treatment. It is for individuals who have acute symptoms but do not need 24-hour care. The program includes meeting most days a week for up to six hours and will include individual and group therapy.

Ascension Holy Family – Addiction Services are designed for adults with substance use disorder and those with co-occurring conditions. Participants attend individual and group treatment sessions for improved coping skills, peer support, and recovery community. Sessions are held 3-4 days a week, depending on the individual circumstances.

Ascension Holy Family – Addiction Services substance use disorder treatment programs rely on evidence-based practices to treat addiction and co-occurring conditions. They offer programs for adults over the age of 18. The treatment process starts with a comprehensive clinical assessment to determine individual needs, then either inpatient or outpatient rehab services. Counselors work with participants to create a client-centered treatment plan with comprehensive relapse prevention planning, medication management, one-to-one counseling, and follow up care.

The clinical team determines a comprehensive aftercare plan prior to discharge in consultation with the patient. The plan may include attending outpatient support groups and visiting their therapist at regular intervals.

There are various payment options at Ascension Holy Family – Addiction Services, including Medicare, Medicaid, Tricare, self-pay, commercial insurance, and sliding scale payment assistance.

Latest Reviews

Shivon Thurmon
1 month ago on Google
5
Taking care of my brother nurses are very nice Housekeeping keep his room very clean
Response from the owner1 week ago
Thank you; we appreciate your feedback! -Ascension Illinois Community Manager
Sally Taylor
1 month ago on Google
4
I have been here for 3 1/2 weeks in the ICU(153). My medical care has been excellent from many doctors and nurses! The therapy is mediocre and RT s in general are quite poor. The RT s in general speak very little English so most of the time I just did my own treatments. The strength of the medical care overshadowed the weaker areas. One other strength is it is the best hospital food I have ever had and I'm a picky eater!!
Response from the owner1 week ago
We are always looking for ways to improve. If you're willing to discuss this in more detail, please reach out to us at 815-200-1068 (Mon-Fri 8 am-4:30 pm). Thank you. -Ascension Illinois Community Manager
Thomas Carroll
2 months ago on Google
2
They don't return phone calls. Made 3 attempts.

Location

Accepted Insurance

Ascension Holy Family works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient Rehab
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient programs are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs. The Intensive Outpatient Treatment includes 5 days and 3 evenings per week, allowing patients to continue working and living at home while receiving treatment.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Illinois is designed to help people recover from addiction to a number of substances. The length of each program and its intensity tend to vary, and the plan of care is based on your individual needs.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Family support is necessary for your successful substance abuse treatment. Families are welcome to attend education sessions designed to help them understand various aspects of addiction and co-dependency and give them strategies to support you. Family members are also invited to be involved in meetings with you and your case manager.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Amenities

  • private iconPrivate Setting
  • wifi iconWifi
  • car iconPrivate Transportation
  • recreation iconRecreation Room
  • private-room iconPrivate Rooms

Accreditations

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Illinois

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 7326

Contact Information

Phone icon (847) 297-1800
Building icon

100 North River Road
Des Plaines, IL 60016

Edited by:
Quentin Blount

Reviews of Ascension Holy Family

3.21/5 (140 reviews)
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Reviews

5

I am surprised to see so many one stars, I have been to MANY treatment centers, and this one 3 times! This is my absolute favorite. The nurses make it so comfortable and genuinely care about all the patients. The groups and who run them are all very informed on what they are ... Read More

Reviewed on 2/26/2019
1

The therapist I had only talked about his experience with recovery and I did not feel it was structured to my needs. I was told all addicts are the same. You go to groups all day long, which is not too bad. The guy that ran men's group chewed on ice the whole time and had us ... Read More

Reviewed on 9/26/2017
5

I went through detox at another facility. Researched for facility to do 28 day IOP. Was blessed that I found keys to recovery. Wonderful program, staff that understands and cares. I just reached 18 months of sobriety thanks to Keys and am actively involved in helping others ... Read More

Reviewed on 8/15/2017
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.2 (137 reviews)
Shivon Thurmon
1 month ago
5

Taking care of my brother nurses are very nice Housekeeping keep his room very clean

Response from the owner1 month ago
Thank you; we appreciate your feedback! -Ascension Illinois Community Manager
Sally Taylor
1 month ago
4

I have been here for 3 1/2 weeks in the ICU(153). My medical care has been excellent from many doctors and nurses! The therapy is mediocre and RT s in general are quite poor. The RT s in general speak very little English so most of the time I just did my own treatments. The strength of the medical care overshadowed the weaker areas. One other strength is it is the best hospital food I have ever had and I'm a picky eater!!

Response from the owner1 month ago
We are always looking for ways to improve. If you're willing to discuss this in more detail, please reach out to us at 815-200-1068 (Mon-Fri 8 am-4:30 pm). Thank you. -Ascension Illinois Community Manager
Thomas Carroll
2 months ago
2

They don't return phone calls. Made 3 attempts.

Ricardo Samuels
4 months ago
1

Ok where do I begin, this place is a dump, literally. The smell is unbelievable old and musty the equipment are out dated the bathroom sink is rusty the place looks like it was from the Cold War. I mean it s disgusting I ve never seen a a/C this old no towels no wipes the place needs a serious revamped. The intercoms system is like birds flying in a storm can t hear it, only been here 2 hrours and I m already regretting it. As the days goes by I ll update on staff but the overall facility is garbage. Literally garbage.

Response from the owner4 months ago
Feedback is important to help us improve. Please contact us at 815-200-1068 (Mon-Fri 8 am-4:30 pm) at your convenience so we may discuss your review. We appreciate your time and hope to hear from you. -Ascension Illinois Community Manager
Ml Ah
4 months ago
1

The doctors on the 2nd floor have no compassion for their patients. When the doctor called me to talk to me about my Mom he basically implied my Mom was old and had already lived enough years and was not concerned about getting my Mom better hence she is "old". Please get better groups of doctors that really care for your patients. These quacks need to go.

Response from the owner4 months ago
We would like the opportunity to address this. Please reach out to us at 815-200-1068 (Mon-Fri 8 am-4:30 pm). Thank you. -Ascension Illinois Community Manager
DENISE LOGAN
9 months ago
1

The employee at the front desk they were three people at the front desk. Two had on security uniforms, and the other person, work the front desk. when I came in a Hospital I asked a question hello could you tell me where is the Vasvular lab for imaging,lab . They actually stood and looked at me like they didn t know what language I was speaking which was English, then one of the security guards spoke up and answer my question, they were very unprofessional and rude . This is not the type of personnel you need to work at the front desk of your hospital very unprofessional . normally I would go to Saint Joseph hospital in Chicago in Lakeview and never have I been treated this way I found the employees to be rude they need to be checked

Response from the owner9 months ago
We would welcome the opportunity to speak with you and learn more about your experience. If you'd like for a representative to reach out to you to discuss this further, please email your contact information to AMGIllinois@ascension.org. Thank you.
Nicole Hammond
9 months ago
5

Had appoint here for women's ultra sound. The tech Lolita, was amazingly gentle and caring!!!! I used to have a deep fear of coming for this exam, I think she made me feel so safe, that I no longer have that fear. I can thank her a million times for her care with the exam on 1/15!!! Your the best ultra sound tech I've ever been graced with.

Response from the owner9 months ago
Your feedback is important to us, and we appreciate you taking the time to share it. Thank you! -Ascension Illinois Community Manager
Rebeca Atanacio
9 months ago
5

Response from the owner9 months ago
Thank you for this positive rating! We believe in delivering care with compassion. And we always start by listening. -Ascension Illinois Community Manager
Shilpa Patel
10 months ago
5

EXCELLENT!!! My mother who does not speak English needed to have Cataract surgery done .the same day surgery staff was very supportive and made things easier .Procedure went well and no issues at all ..very grateful to the whole team!!!

Response from the owner10 months ago
Thanks for the great feedback! We will be sure to pass it along to our team! We wish you good health and wellness. -Ascension Illinois Community Manager
Mary Fire
11 months ago
5

I took my mother here for wound care and I just want to say that I've never encountered such helpful and kind nurses in a very long time. I'm not good with names, the three nurses in wound care on November 20, 2023 at 2:00 PM. These nurses went above and beyond and handled everything like pros. They made us feel welcomed and valued. Thank You.

Response from the owner11 months ago
We think we have an incredible staff too! They work hard to deliver compassionate care. It's always nice to see messages like this. -Ascension Illinois Community Manager
Allen
1 year ago
1

Customer service at sleep center is very bad, they don t do their job. They rarely pick up their phone even though I called them at the right time and over 15 times. They said they d call my doctor and they never did it s been over a week now, can t even get to the point where I can schedule an appointment for sleep study. I m dying here.

Susiie Camotonja
1 year ago
5

This place is wonderful if I could give it more stars than I would. My mother had to come to this facility after being neglected at Elevated Care North. The staff at Holy Family is awesome and are god sending angels. My mother came to this facility after being neglected on a ventilator that she had be off of for 90 days. To come to this facility and be wean off in approximately three weeks. Everything horrible that Elevated Care North did Holy Family reversed it and made it so much better for my mom. She is breathing on her own and even trying to talk . I love this place I appreciate every thing that the staff has done for my mom to help her get better. I also like how detail they were by calling and giving report on your family member. Not being rude when it comes to call and checking on your family. Holy Family facility felt like a family not just people working at a facility. All of the staff on the second floor were amazing. I can't remember every ones name but Steven(Nurse Manager) and Laura(Nurse) and all the other staff I want to say Thank you from the bottom of my heart all of the nurses, nursing aides, doctors, respiratory therapy department, physical therapy department. Thanks again for the compassion, genuine care and empathy that you all showed my mother. Myself(Kiara) and my family could not thank you enough.

Response from the owner1 year ago
We re glad to hear you and your family were comforted in your time of need. We are always here for our communities. -Ascension Illinois Community Manager
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