Pacific Grove Hospital

5900 Brockton Avenue Riverside, CA 92506
DetoxInpatientOutpatient
Pacific Grove Hospital CA 92506

About Pacific Grove Hospital

Pacific Grove Hospital is a private mental health and addiction treatment center in Riverside, California. You can receive detox and inpatient treatment on their four and a half acre campus. They also offer partial hospitalization programs as well as intensive and general outpatient care. Co occurring disorder treatment is also available.

Pacific Grove Hospital’s comprehensive treatment program addresses your needs through skill building and education. Their goal is to help you discover your inner strengths so you feel empowered in your recovery. Friends and family are encouraged to participate to learn more about how they can support your recovery, too.

One thing that stands out about them is the number of specialized treatment methods they use. These include a range of traditional therapy methods like individual and group therapy with unique and emerging methods like eye movement desensitization and reprocessing. With more treatment options to choose from, you’ll have an easier time finding the methods that work best for you.

Latest Reviews

Saba O'Neal
4 weeks ago on Google
1
The things they do at this place and the treatment of patients and their families have to be reported to the agencies with oversight. Our loved one was placed here because no other beds were available. The "psychiatrist" did not even evaluate our loved one during their stay, but somehow diagnosed them with paranoid schizophrenia, which is about the furthest applicable diagnosis for their symptoms (they have been properly evaluated by psychiatrists before). It is clear based on our experience and what seems like the experience of many on this thread that they just slap this diagnosis on patients without proper evaluation. They proceeded to treat them for this sham diagnosis, prescribing antipsychotics and keeping them sedated for days. This is completely dangerous. Our loved one was also denied their right to have family at a 52:50 hearing, after being informed multiple times we were to be included and told that we would be - as is our loved one's RIGHT. It is so sad that patients and families in a time of crisis have their desperation exploited. I truly implore anyone whose family needs help to refuse placement here. I feel absolutely horrible for those patients that don't have family to advocate for them.
Response from the owner1 week ago
Thank you for sharing this with us; we genuinely value your input. We would greatly appreciate it if you could offer more information. If you are open to explaining these circumstances further, please get in touch with us at Feedback@pacificgrovehospital.com.
Ib
4 weeks ago on Google
5
I m giving five stars to this hospital they care about people . I would like to personally thank each and every staff member at this facility for giving my relative the best possible care I would also like to say thank you very much for providing food drinks and snacks when asked to no matter the time of day or night you all are a blessing from above the medication you have provided has helped my my relative tremendously i highly recommend this place for anyone suffering with anxiety depression or mental health problems please don t listen to negative comments about this place I have been on the phone for hours with my relative and they treat them with dignity and respect and kindness and I wish I could meet each one of you
Response from the owner1 week ago
Thank you so much! We remain committed to being a trusted provider of premier services.
Rosie Castillo
1 month ago on Google
1
As a healthcare provider myself I am beyond disappointed at this facility. The workers need to be required to take additional classes on deescalation along with learning to have empathy. I posted the grievance form below that I submitted. Christina the blonde behavioral care worker needs to be terminated. How do you expect these patients to remain calm when you stand there and agitate them purposely. My mother was deemed a threat to others and her stay was extended, however, what do you EXPECT when the workers speak to them this way is FRONT of VISITORS! makes you think and wonder what the hell is going on when we aren t there!!!!!
Response from the owner1 week ago
Your review holds immense value to us. We are committed to providing exceptional care, and we want to gain deeper insights into the circumstances described. If you are willing to share additional details, we kindly ask you to reach out to us at Feedback@pacificgrovehospital.com. Thank you.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.3 / 10

Location

Accepted Insurance

Pacific Grove Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Clients receiving treatment at an outpatient rehab typically do not require hospitalization or intensive supervision and support. Outpatient addiction counseling and recovery education are often offered during the morning, evening, night, and weekend, allowing clients to tailor treatment to their own schedule. Partial hospitalization (PHP) and intensive outpatient (IOP) programs are the most time-intensive and are designed for clients who are at an increased relapse risk and/or who need more robust therapeutic support.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient programs are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs. At Pacific Grove Hospital, they offer an intensive outpatient program (IOP) that makes for a perfect step up from traditional outpatient therapy or an ideal step-down program from their inpatient program. They offer three different types of IOP programs, based upon the needs of the clients. Those who have psychiatric diagnoses such as bipolar disorder, major depressive disorder, or anxiety disorders will receive treatment in the same IOP program. Their second track is chemical dependency track, which provides for the special needs of their clients facing addiction to drugs or alcohol. The third track is their co-occurring, dual-diagnosis program treats people who are struggling with both an addiction and co-occurring, comorbid mental health disorder.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don't require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for ~ 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals. The Partial Hospitalization Program meets Monday through Friday and the Intensive Outpatient Program meets three (3) days per week.
24-hour icon24-Hour Clinical Care
During the first phase of recovery – detox – it is crucial to have 24-hour clinical care in California. This care provides constant monitoring in order to ensure your safely and comfort as you progress through the withdrawal process for drug or alcohol addiction. Licensed professionals prescribe medications to treat withdrawal symptoms and provide frequent monitoring to ensure your safely as addictive toxins leave your system.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals. Pacific Grove Hospital offers a Trauma Exposed Professionals Program through an evidenced-based, best practice approach that helps military, police officers, firemen, first responders, healthcare workers, and other community providers become empowered, strong and able to successfully deal with life’s challenges.

The goal of couples therapy in California is to strengthen the couple's relationship. The therapist may take one or more approaches to counseling which may include the Gottman method, emotionally focused therapy, behavioral therapy, and psychodynamic couple's therapy.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Amenities

  • home-setting iconResidential Setting
  • lotus iconGardens

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 5101

The National Association of Addiction Treatment Providers (NAATP) is a professional association that represents organizations in the field of addiction services. Founded in 1978, NAATP's mission is to advance addiction services and ensure that high-quality addiction treatment is available and accessible.

NAATP Member: Yes
Member ID: 18698

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Phone icon (951) 900-7681
Building icon

5900 Brockton Avenue
Riverside, CA 92506

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Peter Lee, PhD

Reviews of Pacific Grove Hospital

2.3/5 (127 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

2.3 (127 reviews)
Saba O'Neal
4 weeks ago
1

The things they do at this place and the treatment of patients and their families have to be reported to the agencies with oversight. Our loved one was placed here because no other beds were available. The "psychiatrist" did not even evaluate our loved one during their stay, but somehow diagnosed them with paranoid schizophrenia, which is about the furthest applicable diagnosis for their symptoms (they have been properly evaluated by psychiatrists before). It is clear based on our experience and what seems like the experience of many on this thread that they just slap this diagnosis on patients without proper evaluation. They proceeded to treat them for this sham diagnosis, prescribing antipsychotics and keeping them sedated for days. This is completely dangerous. Our loved one was also denied their right to have family at a 52:50 hearing, after being informed multiple times we were to be included and told that we would be - as is our loved one's RIGHT. It is so sad that patients and families in a time of crisis have their desperation exploited. I truly implore anyone whose family needs help to refuse placement here. I feel absolutely horrible for those patients that don't have family to advocate for them.

Response from the owner4 weeks ago
Thank you for sharing this with us; we genuinely value your input. We would greatly appreciate it if you could offer more information. If you are open to explaining these circumstances further, please get in touch with us at Feedback@pacificgrovehospital.com.
Ib
4 weeks ago
5

I m giving five stars to this hospital they care about people . I would like to personally thank each and every staff member at this facility for giving my relative the best possible care I would also like to say thank you very much for providing food drinks and snacks when asked to no matter the time of day or night you all are a blessing from above the medication you have provided has helped my my relative tremendously i highly recommend this place for anyone suffering with anxiety depression or mental health problems please don t listen to negative comments about this place I have been on the phone for hours with my relative and they treat them with dignity and respect and kindness and I wish I could meet each one of you

Response from the owner4 weeks ago
Thank you so much! We remain committed to being a trusted provider of premier services.
Rosie Castillo
1 month ago
1

As a healthcare provider myself I am beyond disappointed at this facility. The workers need to be required to take additional classes on deescalation along with learning to have empathy. I posted the grievance form below that I submitted. Christina the blonde behavioral care worker needs to be terminated. How do you expect these patients to remain calm when you stand there and agitate them purposely. My mother was deemed a threat to others and her stay was extended, however, what do you EXPECT when the workers speak to them this way is FRONT of VISITORS! makes you think and wonder what the hell is going on when we aren t there!!!!!

Response from the owner1 month ago
Your review holds immense value to us. We are committed to providing exceptional care, and we want to gain deeper insights into the circumstances described. If you are willing to share additional details, we kindly ask you to reach out to us at Feedback@pacificgrovehospital.com. Thank you.
James Cole
1 month ago
3

They were really good to me here staff was sweet and kind and helpful to me. My only complaint is that the interior didn't look good and the building could use some work to look more welcoming for the patients. Other than that amazing experience.

Response from the owner1 year ago
Thank you so much! We remain committed to being a trusted provider of premier services.
Sonia Chavez
2 months ago
1

Avoid This Facility If You Care About Your Loved One s Mental Health!I cannot stress enough how unethical and negligent Pacific Grove Hospital s Partial Hospitalization Program is Riverside, Ca is. My daughter, who has severe trauma and was experiencing non-command auditory hallucinations (voices that weren t directing her to harm herself or others), the hospital still treated her as though she posed a significant danger. This was despite the fact that she had no plan or intent to act on these hallucinations, yet the hospital chose to hospitalize her without truly assessing her needs.The nurse practitioner Marina and the clinical director Gary showed an alarming lack of empathy or understanding of trauma-related mental health disorders like PTSD. Despite repeated attempts to inform them of my daughter s history and trauma, they failed to provide her with proper care or even a basic understanding of her mental health condition.Now, my daughter has been transferred from their partial hospitalization program to their psychiatric hospital, and the issues only worsened. The staff are unsupportive and unwilling to communicate with loving family members, which makes it even harder to provide the best care and support for my daughter during this critical time.Their approach to care was not just inadequate; it was downright unethical. If you love your family member and want them to receive compassionate, effective mental health care, please look elsewhere. This facility does not support patients struggling with mental illness in the way that they deserve. Keep your loved ones far away from this place if you want them to heal and recover!

Response from the owner2 months ago
We genuinely appreciate your feedback, and it s important that we gather more information about these concerns. To help us understand this better, please connect with us directly via email at Feedback@pacificgrovehospital.com. Thank you.
NEWNEW
2 months ago
4

Thankful for the Angels who are caring for our Family members. But it would be nice to be included on the journey to understand more for when they get released and to be kept informed of their progress.I was there and they have excellent Nurses, classes and food! I do wish the Doctors would inform patients about when they are going to be released and their process. Besides that awesome place to get rehabilitation. Iam thankful for the classes that were offered. We both feel it helped alot. Many Blessings always!

Jack Mars
2 months ago
1

My mother was admitted via ambulance from an assisted living facility to Redlands Community hospital on Wednesday (10/02) for SI. Shortly after that she was transferred to Pacific Grove Hospital. She was due to be released from the 5150 hold on Saturday, but as it was the weekend she was told she would have to wait until Monday morning. I don t receive a call from her on Monday morning and around noon I call up Pacific Grove where I am told that they have *never* had a patient by that name in their facility. Not that she was discharged or transferred out, that she had never been there. Pacific Grove Hospital also told the assisted living facility she resides at and her close friend who had previously spoken to her on the phone while she was admitted to Pacific Grove the same story she had never been there .I went to the facility in person and was gaslight some more, until finally I showed them a voicemail from a social worker named Jasmine identifying herself as calling from their facility on behalf of my mother. I heard an employee named Summer then say "it says she was discharged but I didn't have any discharges on Sunday". It is at this point they do admit that she had been at their facility. So now I do not know if she was discharged with no phone, money, or regular clothes as a legally blind and disabled woman in a strange city, or if there has been a medical emergency or what happened. After this, and waiting some time, someone named Julius finally comes out to tell me that my mother had been transferred to Riverside Community Hospital on Saturday night with stroke-like symptoms. This is now Monday afternoon. My mother could have passed and I would not have been notified. Additionally, and highly concerning, is my mother complained that a nurse at the facility threatened to inject her with a sedative after she (mother) attempted to contact a patient advocate and the ombudsman. She also experienced issues getting Pacific Grove Hospital to give her HER OWN patient number, a complaint I see echoed in other reviews. Pacific Grove also stated to Riverside Community that my mother had been discharged from their facility when she was transferred to RCH, however she had an ankle monitoring bracelet on from Pacific Grove (which also means they knew where she was the whole time IMO). After reading other reviews here there seems to be a clear pattern of negligence (and perhaps worse) with this facility. I encourage others who have a loved one or who themselves experienced anything similar to report this facility to The Joint Commission and CA Dept of Public Health.

Response from the owner2 months ago
Thank you for sharing this with us; we genuinely value your input. We would greatly appreciate it if you could offer more information. If you are open to explaining these circumstances further, please get in touch with us at Feedback@pacificgrovehospital.com.
Edward Corrales
2 months ago
1

I been here once. I came straight from ETS and brought in, almost immediately I was told to strip naked to see if I was sneaking contraband in even tho I was coming from a different center. I asked around and no one else had to get strip checked other than me. Makes me wonder about it till this day.

User
2 months ago
1

If you are considering a loved one admitting to this hospital. DONT. I had a loved one come to me and ask for help. She was not a danger to herself or others. She was just experiencing depressive mood swings.We went to the er where we waited for 14 hours. (It s an er. So no surprise) we Finally got her transferred to pacific grove and she arrived at 4:30 am. She was given the code we would need to give to speak with her. HOWEVER, they would not let her speak with us to give that code!! She called us at 5:40ish terrified. The doctors were trying to force her sleeping pills (mind you she is not panicking or manic) she said she was scared for her life. We immediately drove to the hospital to pick her up. Since she was on a VOLUNTARY hold! We arrived when a nurse told us she went back to talk to her and she said I m resting I don t want to talk to them we get a call 30 minutes later asking when we would be there. She then informed us she WAS NEVER TOLD we were there to speak with her.Fast forward a few hours and we get a call she can be released. I arrive to pick her up when they said the paperwork hadn t been cleared. I asked to speak with her and they said I would have to call. Even though I was there. I called 7 times and was never put through to her once. They then lied AGAIN and said she was in group therapy so she couldn t leave. Come to find out she was not in the group therapy and they had her locked in her room. They tried to put a hold on her but said they couldn t because they had no proof she was a harm. Even after that it took 3 hours to get released.IT GETS WORSE!! The photos of the pretty rooms and halls with windows. FAKE. there was not one room in there from the pictures. It was like a prison. We will be reporting to the medical bored. This is the type of thing we never thought could happen in real life. Please please please I urge you to not bring anyone here. She is leaving much worse than arrived

Response from the owner2 months ago
Thank you for writing this review. Understanding what you ve written is important to us, and we want to gather additional information. Please reach out to us directly at Feedback@pacificgrovehospital.com so that you can provide more details.
Assata Reed
3 months ago
5

I love this hospital. I m a 19 year old women currently I have been her 2 times. Doctor is great , people at desk are great , Boss is great as well .I sleep great here , every time I had anxiety they helped me , food is great , groups are amazing , I ve even made friends here who I talk to outside of the hospital we now talk about our mental health.

Response from the owner3 months ago
Thank you so much! We remain committed to being a trusted provider of premier services.
milly
4 months ago
1

edited: the severe stress from being at this hospital has caused me to be on my period for over a month leading to severe blood loss and if it continues; a blood transfusion.I was placed on a 5150 hold after a panic attack and had a terrible experience. The facility didn't inform me of rules or amenities, and supplies were always low. I had no room or pillow for days. Staff treated me like an incarcerated animal,we wore ankle monitors,they checking my location constantly and making it hard to sleep staff would be in and out of rooms all night and would wake you up around 6-7am to do vitals. I had to ask for everything, even water and showers. The social workers and psychologists seemed uninterested in my case, and I only spoke to my psychologist five times, mostly by phone, if you did not catch them they would not speak to you that day and you would have to wait until the next day.The environment was chaotic, with patients constantly screaming and fighting. I was afraid of my roommate, who threatened me, but staff told me to be patient with her, in what world would anyone in their right mind think to say that. Group therapy was infantilizing, with activities like coloring books and children's activity pages. The psychologist tried to put me on antipsychotic medication despite my lack of history with schizophrenia after only briefly speaking to me.The facility was unsanitary, with dirty communal showers, I once had to stand on my socks in the shower due to bloodly bandaids and trash being in one of them. Phone time was limited to 15 minutes, and visiting hours were brief only lastly 30 minutes from 2pm to 2:30 pm. I wasn t even given my patient code until I asked because my family informed me that without it they were not allowed to visit me.My stay was extended from 3 to 8 days because I misspoke during a panic attack, instead of reviewing my behavior during my stay. I felt like I was in limbo, with no stimuli and no windows, going outside only three times in eight days. It felt like hell, and I wouldn t wish the experience on anyone. This place has deterred me from seeking mental health help in the future.I wish I could go into detail about everything but I am limited to a few paragraphs. Everytime I think of my time in this facility I have a panic attack. If I get a generic feedback response I will scream.Hell is a real place and it is Pacific Grove Hospital.

Response from the owner4 months ago
Thank you for writing this review. Understanding what you ve written is important to us, and we want to gather additional information. Please reach out to us directly at Feedback@pacificgrovehospital.com so that you can provide more details.
David Johnson
4 months ago
5

Very good place to get stabilized and back mentally competent,staff is very caring and friendly,food is great very clean facility thank you, going out to all the staff

Response from the owner4 months ago
Thank you so much! We re dedicated to creating positive change through honest care and personalized services.
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