Pacific Grove Hospital Rehab in Riverside, CA | Get Costs, Reviews, Insurance Info

Pacific Grove Hospital

Riverside, California

5900 Brockton Avenue
Riverside, CA 92506

About Pacific Grove Hospital

Pacific Grove Hospital is a private mental health and addiction treatment center in Riverside, California. You can receive detox and inpatient treatment on their four and a half acre campus. They also offer partial hospitalization programs as well as intensive and general outpatient care. Co occurring disorder treatment is also available.

Pacific Grove Hospital’s comprehensive treatment program addresses your needs through skill building and education. Their goal is to help you discover your inner strengths so you feel empowered in your recovery. Friends and family are encouraged to participate to learn more about how they can support your recovery, too.

One thing that stands out about them is the number of specialized treatment methods they use. These include a range of traditional therapy methods like individual and group therapy with unique and emerging methods like eye movement desensitization and reprocessing. With more treatment options to choose from, you’ll have an easier time finding the methods that work best for you.

Payment Options

Private Insurance
Self-pay options
Financial aid
Medicare
Military insurance
Medicaid
Military Insurance

Levels of Care

Outpatient

Clients receiving treatment at an outpatient rehab typically do not require hospitalization or intensive supervision and support. Outpatient addiction counseling and recovery education are often offered during the morning, evening, night, and weekend, allowing clients to tailor treatment to their own schedule. Partial hospitalization (PHP) and intensive outpatient (IOP) programs are the most time-intensive and are designed for clients who are at an increased relapse risk and/or who need more robust therapeutic support.

Inpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Intensive Outpatient

Intensive Outpatient programs are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs. At Pacific Grove Hospital, they offer an intensive outpatient program (IOP) that makes for a perfect step up from traditional outpatient therapy or an ideal step-down program from their inpatient program. They offer three different types of IOP programs, based upon the needs of the clients. Those who have psychiatric diagnoses such as bipolar disorder, major depressive disorder, or anxiety disorders will receive treatment in the same IOP program. Their second track is chemical dependency track, which provides for the special needs of their clients facing addiction to drugs or alcohol. The third track is their co-occurring, dual-diagnosis program treats people who are struggling with both an addiction and co-occurring, comorbid mental health disorder.

Partial Hospitalization Program

A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don't require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for ~ 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals. The Partial Hospitalization Program meets Monday through Friday and the Intensive Outpatient Program meets three (3) days per week.

24-Hour Clinical Care

During the first phase of recovery – detox – it is crucial to have 24-hour clinical care in California. This care provides constant monitoring in order to ensure your safely and comfort as you progress through the withdrawal process for drug or alcohol addiction. Licensed professionals prescribe medications to treat withdrawal symptoms and provide frequent monitoring to ensure your safely as addictive toxins leave your system.

Medically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Programs

Adolescence program

Adult program

Program for men

Program for women

Young adult program

Children program

Elderly program

LGBTQ program

Military program

Total Beds: 68

Settings & Amenities

Recreation room
Residential setting
Gardens

Insurance

Our Policy: Pacific Grove Hospital works with several private insurance providers and also accepts private payments when possible, please contact us to verify your specific insurance provider.

Aetna

Blue Cross Blue Shield

Carelon Behavioral Health

WellCare

Treatment

Mental Health and Substance Abuse

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Clinical Services

Cognitive Behavioral Therapy

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Individual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals. Pacific Grove Hospital offers a Trauma Exposed Professionals Program through an evidenced-based, best practice approach that helps military, police officers, firemen, first responders, healthcare workers, and other community providers become empowered, strong and able to successfully deal with life’s challenges.

Couples Therapy

The goal of couples therapy in California is to strengthen the couple's relationship. The therapist may take one or more approaches to counseling which may include the Gottman method, emotionally focused therapy, behavioral therapy, and psychodynamic couple's therapy.

Life Skills

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Experiential Therapy

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Nicotine Replacement Therapy

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Accreditations

Joint Commission

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 5101

NAATP

The National Association of Addiction Treatment Providers (NAATP) is a professional association that represents organizations in the field of addiction services. Founded in 1978, NAATP's mission is to advance addiction services and ensure that high-quality addiction treatment is available and accessible.

NAATP Member: Yes
Member ID: 18698

SAMHSA

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact

(951) 900-7681

Website

5900 Brockton Avenue
Riverside, CA 92506

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Reviews

2.4 (118 reviews)

Google Rating

milly

2 months ago

edited: the severe stress from being at this hospital has caused me to be on my period for over a month leading to severe blood loss and if it continues; a blood transfusion.I was placed on a 5150 hold after a panic attack and had a terrible experience. The facility didn't inform me of rules or amenities, and supplies were always low. I had no room or pillow for days. Staff treated me like an incarcerated animal,we wore ankle monitors,they checking my location constantly and making it hard to sleep staff would be in and out of rooms all night and would wake you up around 6-7am to do vitals. I had to ask for everything, even water and showers. The social workers and psychologists seemed uninterested in my case, and I only spoke to my psychologist five times, mostly by phone, if you did not catch them they would not speak to you that day and you would have to wait until the next day.The environment was chaotic, with patients constantly screaming and fighting. I was afraid of my roommate, who threatened me, but staff told me to be patient with her, in what world would anyone in their right mind think to say that. Group therapy was infantilizing, with activities like coloring books and children's activity pages. The psychologist tried to put me on antipsychotic medication despite my lack of history with schizophrenia after only briefly speaking to me.The facility was unsanitary, with dirty communal showers, I once had to stand on my socks in the shower due to bloodly bandaids and trash being in one of them. Phone time was limited to 15 minutes, and visiting hours were brief only lastly 30 minutes from 2pm to 2:30 pm. I wasn t even given my patient code until I asked because my family informed me that without it they were not allowed to visit me.My stay was extended from 3 to 8 days because I misspoke during a panic attack, instead of reviewing my behavior during my stay. I felt like I was in limbo, with no stimuli and no windows, going outside only three times in eight days. It felt like hell, and I wouldn t wish the experience on anyone. This place has deterred me from seeking mental health help in the future.I wish I could go into detail about everything but I am limited to a few paragraphs. Everytime I think of my time in this facility I have a panic attack. If I get a generic feedback response I will scream.Hell is a real place and it is Pacific Grove Hospital.

Response from the owner2 months ago

Thank you for writing this review. Understanding what you ve written is important to us, and we want to gather additional information. Please reach out to us directly at Feedback@pacificgrovehospital.com so that you can provide more details.

David Johnson

Very good place to get stabilized and back mentally competent,staff is very caring and friendly,food is great very clean facility thank you, going out to all the staff

Thank you so much! We re dedicated to creating positive change through honest care and personalized services.

Nia Flood

My husband is currently here for a 51/50 hold from being on meth he s an addict with lots of mental health issues that need to be addressed this is a horrible place to send your loved one or allow them to stay here these people don t care to help they never call to let family members know how there loved one is doing never answer phone calls and overly medicate them it s like the addict goes from one addiction to another!!! It s sad also they leave them on medication they can make them worst my husband is not even his self he s experiencing bad side effects making him severely confused super drowsy like he s dopped up and extremely aggravated and agitated I can t even communicate with him right he needs a SOBER CLEAR MIND TO REALIZE WHAT TYPE OF HELP HE NEEDS AND ADDRESS IT!!!!! Also this place turned his 51/50 into a 52/50 hold claiming he s still not fit enough to get out that nightmare facility he s to dopped up on meds to even show that because there allowing him to be in that state of mind and since he s an addict he has no complaints!!!!!! Please do not send your loved ones here !!!!!! 0 stars !!!!

Your review holds immense value to us. We are committed to providing exceptional care, and we want to gain deeper insights into the circumstances described. If you are willing to share additional details, we kindly ask you to reach out to us at Feedback@pacificgrovehospital.com. Thank you.

The Thrifts

3 months ago

As a patient who has attended Pacific Grove Hospital two times, I must say that they are here to break you instead of receiving the help that patients desperately deserve. You re promised two outside times a day in which you are only given one if it s your lucky day. Patients are supposed to be given a patient code in order to get in contact with loved ones, but Pacific Grove Hospital doesn t even give the patient themselves their own patient code. I have had loved ones reach out to me to get updates about my stay, but the phone operator/ desk clerk will not send the message through that either my mother, girlfriend, or friends had reached out about my stay. The excuse is Do you have the patients code? In which I ve stated before that the hospital doesn t even tell the patients their own patient code. This hospital has this weird food watch situation going on too where they must keep an eye out for how much food you consume during breakfast, lunch, or dinner. If you don t finish your plate of food the hospital will make sure to extend your stay for being depressed for not finishing your meal. There are also multiple group therapy s/ group activities that happen a day in the hospital, but what Pacific Grove won t tell you is that they keep tally marks next to the patients names to keep track of how many group therapy s/ group activities you attend during your stay. If you attend hardly any to none the hospital will extend your stay for being depressed . During the night shift the hospital will send a nurse in green scrubs to come into every patient s room from every 5-10 minutes from the hours of 11pm to 7am to do a check up but in reality it causes a major decrease in sleep for the patients due to all the noise that the nurses create. This hospital also has a major issue with its sanitation situation. During both visits at Pacific Grove I would constantly ask the nurses multiple times a day for a pair of rubber/ silicon sandals (in which the hospital carries stacks of them) so that I may take a shower. The reason behind this was to try and avoid skin contact with any part of that shower due to it never being cleaned. Unfortunately the nurses had purposely ignored my requests which had caused me to leave the hospital with athletes foot on both occasions. Pacific Grove Hospital also likes to tell the patients about all these free resources to help mental health patients once they are discharged from their visit. The second you are given your discharge papers to sign and be released from the hospital is when a social worker will come out and explain that these free resources that they offer aren t really free. The only decent thing to come out of this hospital was the food that was provided, but I came to check in to a hospital not a restaurant. I would also highly appreciate that the Pacific Grove Hospital s Owner doesn t reply to this review with any sort of we appreciate your feedback bologna because we re tired of hearing apologies. We want you to actually provide the resources you say you do and to be treated as people instead of hearing your constant excuses for change.

Thank you for sharing this with us; we genuinely value your input. We would greatly appreciate it if you could offer more information. If you are open to explaining these circumstances further, please get in touch with us at Feedback@pacificgrovehospital.com.

Popdropz

lanora chavez

4 months ago

I have been trying to get ahold of someone to speak about my fianc�s release she has been on a 72 hour hold and has been compliant with groups and taking medications and doing everything possible to be released. Now is planning to extend her time. I think it is unnecessary. I have been getting little to no information.

Response from the owner4 months ago

Thank you for bringing this to our attention. Our aim is to deliver clinically excellent care, and it s important to us that we gather additional information. Please contact us at Feedback@pacificgrovehospital.com so that we can discuss this in greater detail.

Michael Pirovano

5 months ago

Staff is really nice and caring. My stay was ... due to a family accident/incident, but I made the best of it and learned a few valuable lessons along the way. The food is good, and I put on a few pounds! Again, great staff overall and... if you are going through a hard time I'd even recommend checking yourself in here at Pacific Grove.

Response from the owner5 months ago

Thanks so much! We remain focused on being a premier source of quality service.

Annastasia Smith

DJ. Sage

Seems like a racist hospital, they only treat the foreigners first ig ..gee thx for your help meanwhile we got young adults that actually need the help

Ernie Llerena

6 months ago

I have been going here for a month for PHP. I tried to work with them but they only care about what they're doing. They've made me uncomfortable. You don't get the choice to change facilitators unless you confront them. They added these noise canceling machines that are so loud they disrupt the group. I was told that we could process about anything but apparently I can't process about Pacific Grove and their PHP program. They don't want to hear about what they're doing wrong. What they do is wrong. The corner you in an office and tell you the way it is, is the way they want it. I wish I could go above Gary the director but apparently there isn't anyone else I could talk to. I tried to talk to the faciliters and reason with them and they are more concerned about what I say instead of what I'm saying. I do not like this place and I hope to change it. According to Gary I can do that. It seems like they don't want me there either.If you want to process about how they're making you feel, don't bother. They don't want to hear it. They even forced us to sign this paper that gives us this phone number so we can report anything that we feel is wrong. When I ask Gary for that number he told me that this is not something I should complain about. That's his words not mine.I'm just going to shut down and not process because I don't feel safe anymore to process anything because I'm just going to get confronted with no and being told that I don't get what I want. It's not about what I want It's about finding a environment where I'm not going to be disrupted by white noise.

biG zoMbie

7 months ago

I just took a psych referral to this place drove him all the way from another facility they said they had a bed ready for him. When I got there the front desk lady was rude and told me that they didn't have a bed form actually and that I was going to have to take him back with me finally after my boss spoke to them and they realized they did have a bed for him they left my patient who was in active manic condition waiting for an hour. The staff did not help calm him down or talk to him whatsoever they took his property and then gave it back to him. They did not assist in trying to convince him to get the help he needed whatsoever and the facility is supposed to be locked at all times and only opened by a button inside of their office my patient tried to book it and surprise the door was unlocked and he got outside and ran off and now he's gone this place is negligent and not a good place to take your loved one or family members these people do not care about your loved ones they do not care about their patients in the facility is not safe for anyone who goes to it they couldn't be bothered to help this man whatsoever and they let him run off in the streets where God knows what's going to happen to him avoid this place at all cost if I could give zero Stars actually if I could give negative Stars I would

Response from the owner6 months ago

We're concerned after reading this and would appreciate having a chance to learn more. Our goal is to be a place of hope and safety where true healing can begin. If you would be willing to speak to us directly so that we can gather more information and most appropriately address the concerns, we would greatly appreciate it. That said, we do strictly abide by HIPAA guidelines, which may prevent us from discussing certain details. We ask that you please contact us at Feedback@pacificgrovehospital.com. Thank you.

Natalie Daley

I would post this on a billboard if I could. One star, because zero is not an option.Uneducated, jaded, and dismissive staff who, if spoken to, will look right through you then walk on by. The nurses are ornery, and take things personally. Imagine taking things personally in a mental hospital! Although there is an abundance of staff, they can't seem to find time for meeting patients' needs due to staring at their phones, and standing around the board in the nurse's station making jokes, and ignoring their surroundings. These people shouldn't be allowed to treat patients, or be involved in mental healthcare in any way.The facility is downright filthy, and patient neglect is rampant. We're talking women with hair matted into single, massive dreadlocks from lack of care. Women who, supposedly, are unable to care for themselves are not being cared for by anyone else either.I roomed with a catatonic woman who also suffered from severe back pain. She was not offered any sort of physical rehabilitative services, nor was she ever rotated for the three days I cohabitated with her. I worry for her now.Food was sometimes "off"/rotten.I was denied my prescribed medications to treat my neurological disorder, and so needlessly suffered physical symptoms I should otherwise not have had to. Although one of those symptoms is severe insomnia, I wish I could chalk all of my complaints up to bring cranky. That is, infuriatingly, not the case.I was denied the use of my CPAP. I was offered a freaking nebulizer instead. I demanded this idiot nurse explain to me why she ever thought that was a good idea, and all she kept saying was "it's a breathing treatment that helps you breathe." I told her to explain herself again without saying "breathing treatment." Who can guess what she said? That's right, she said nothing. Imagine being a nurse, and not knowing the difference.The "psychiatrist" diagnosed me with schizophrenia after my "assessment" which consisted of them asking me how I was doing. Answer: I'm tired. That was the 100% full extent of our interaction. Nary a word more was spoken. Dear Reader, I was admitted of my own volition for DEPRESSION. But, apparently, now I'm schizophrenic! I had to win a hearing to be released from this penetentiary.The wards are separated by men and women versus by acuity level, so someone like me who needed peace, rest, and therapy, was forced to share space with stark, raving lunatics screaming throughout the halls. There was no counseling or anything else of therapeutic value. No way to distract yourself. No way to engage. Just a lot of nothingness to increase sadness and anxiety.The day I left was the happiest I've been in a long, long time, so if being a place that is so horrible that it makes patients appreciate life outside of its dank, dirty walls is the end game, then well played! And this is just the summary, my guys. Don't even get me started on the showers.I believe this place exists to defraud Medicaid by falsifying documents, and violating patients' civil rights. Have you read One Flew Over the Cuckoo's Nest? Yeah, THAT. Avoid this facility at all costs! Your freedom or the freedom of your loved ones is at stake here. They don't care about mental health whatsoever. They literally do not care. All they want is to collect insurance payments.Edited to add that I am an upper limb amputee, and so faced a number of significant challenges due to a lack of accommodations. Most notable is the way this facility is set up makes it impossible to wash my own hand. There is no work around. It cannot be done. Having to chase down and hound some disgruntled and disinterested staff member to wash my hand for me at times that one would, hopefully, usually wash their hands was dehumanizing, and took much longer than it should if it happened at all.

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