Ozark Center – New Directions

305 Virginia Street Joplin, MO 64801
DetoxOutpatient
Ozark Center - New Directions MO 64801

About Ozark Center – New Directions

Ozark Center’s New Directions is a behavioral health provider in Joplin, Missouri. They provide treatment for substance use disorders and co-occurring mental health illnesses, including those that develop after trauma and or abuse. In addition to these services, they also provide a comprehensive level of care for children, adolescents, adults and seniors. They have a special program designed for veterans that includes addressing their unique substance use disorder treatment.

The addiction treatment and support networks are provided through an umbrella of interrelated components that include anger management programs, recovery support and substance use treatment. In the residential program, you are provided with a highly structured environment with 24/7 supervision and care directed by a customized plan. Your personalized plan is developed after a comprehensive assessment and evaluation.

They work closely with the criminal justice system, including providing drug court services such as group counseling, drug testing and regular appearances before the drug court judge. The substance abuse treatment program utilizes a whole family approach, recognizing that addiction affects everyone in your family. They offer medication-assisted treatment for opioid use disorders to reduce withdrawal symptoms and reduce cravings during ongoing treatment.

The Substance Awareness Traffic Offenders program is for people who have been arrested for alcohol and drug-related driving offenses. The state-certified program includes several options depending on whether you’re a first-time offender, under the age of 21 or the court determines you need a more intensive outpatient counseling program. Walk-in assessments are available Monday through Friday when you are ready to get help.

Latest Reviews

Zach
6 months ago on Google
5
My counselor and treatment plan have helped so much and been a big part of my 6 months sober!
Laura Vizcaya
8 months ago on Google
5
Got my intake done very quickly Staff is friendly got the help I needed in a timely manner. I highly Recommend!!
David Hills
9 months ago on Google
5
If you work the program they teach you it works!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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9.3 / 10

Location

Accepted Insurance

Ozark Center – New Directions works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one’s body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal. This New Directions program serves individuals whose detoxification requires 24-hour nursing observation.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Missouri usually involves several phases: detox, rehab, and aftercare. The rehab phase may include a combination of inpatient and outpatient treatments, as the individual moves through a continuum of care on their recovery journey.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Substance use afflicts not only the addicted person, but has disruptive and devastating effects upon family members. The family suffers symptoms like the addicted individual, such as denial, guilt, anxiety and alienation. It is crucial to the addict's recovery that the family's needs be addressed while the individual is treated. Family treatment services include therapy, education, support groups, co-dependency counseling and group counseling.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Amenities

  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Paula Baker

President & CEO

Steve Graddy

CFO

Jeff Thompson, PharmD

Chief Clinical Officer

Jeanee'kennedy

Chief Nursing Officer

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (417) 347-7730
Building icon

305 Virginia Street
Joplin, MO 64801

Fact checked and written by:
Gayle Morris, BSN, MSN
Edited by:
Courtney Myers, MS

Reviews of Ozark Center – New Directions

4.25/5 (70 reviews)
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Reviews

1

Everyone knows that treatments against addictions needs to be treated with a lot of patience but that is exactly what Ozark Center lacks of, they just want to finish their shifts no matter how the patients are doing.

Reviewed on 2/12/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

4.3 (69 reviews)
Dustin Kimball
1 week ago
1

As far as the opioid dependence side of this clinic, this place is horrible and cares NOTHING about really seeing people get better other than a couple desk workers maybe. I d highly recommend requesting any provider EXCEPT Michelle as she is a liar and has no qualms about ruining you. For my random drug screens, I used the mouth swabs for many reasons. I Always wondered why my Clonazepam never showed up on them and asked the nurse OR Doctor (Michelle) every time and it was just blown off like nothing. Until, I come in one day and the director is in Michelle s office with her waiting for me. Michelle says they are changing things and all patients now have to sign this form agreeing to not take other controlled substances while under their care. I signed it. She then proceeded to call my primary and tell him she thinks I m giving away or selling my anxiety meds as they do not show up on drug screens. I was livid and left for a month, went back and requested a different provider and found out while I was gone, they did away with the mouth swabs due to not reporting accurately. I also found out that paper I signed was not a form everybody had to sign, it was a Bahavior contract, basically a strike one in a 3 strikes you are out system. I was at this place 100% voluntarily to get better for my family, I begged, pleaded and cried for help and was only always treated like a junkie. Particularly, Michelle s lack of genuine empathy or care for her patients and constant lies and un professionalism should not be tolerated ANYWHERE. I will never go back. I wonder how many people have died under their watch simply because they didn t TRULY care.

KRISTY Lujan
3 months ago
4

Zach
6 months ago
5

My counselor and treatment plan have helped so much and been a big part of my 6 months sober!

Laura Vizcaya
8 months ago
5

Got my intake done very quickly Staff is friendly got the help I needed in a timely manner. I highly Recommend!!

David Hills
9 months ago
5

If you work the program they teach you it works!

Seth Wasson
1 year ago
5

Natasha Hurst
1 year ago
1

They are the most unreliable doctors I've met and the nurses straight up lie and do not care how hard it is already to be having to go there and get rides and make it where you have to stress every time you get a script then they will drug test you more than a parole officer does and will promise to have someone call to help you with housing multiple times and don't they make up whatever lies they can to do whatever they want and act like it's legal

Belinda Basinski
1 year ago
5

Iv been going to Ozark for 4 years, I love Ozark and all the people who work there are very kind and understanding!!!

Loki Vega
2 years ago
1

Charge first time offenders thousands so repeat offenders can get by more cheaply or without paying. Put me in a class that was all wrong, yet said I was wrong when trying to correct them. Charged me for said class that, I was correct, I didn't need. Then refused not only to refund my fees but wouldn't add them toward the class I did in fact need. Rude workers, just the worst kind of people. No knowledge of...well anything really. Simply a joke. Will never return, and recommend using a different service to any and all.

J.T.
2 years ago
1

Straight up unprofessional service. I was in a critical crisis situation where I absolutely needed my medication and they gave me the run around for days and days just to be able to access my NON- NARCOTICS. Purely and truly pathetic. If anyone ever reads this review be warned IF YOU GO TO Ozark center be prepared to be treated like an insect.

Jerry Ludiker
2 years ago
1

Can t get an appointment!!!!!!

Delano Ferrer
3 years ago
5

Ozark center is my head quarters spot staff excellent there there to help... Lisa the doctors counselors marquette goes far and beyond to get u to where u need to be ben Craig all of them the nurses such a friendly staff thank u ozark center u shining bright good job..

Response from the owner3 years ago
Thank you for the great review!
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