This hospital is poorly managed from the top down, deceptive, abusive, and only concerned with the bottom dollar. I was in the psych unit, and I would rather DIE than EVER go back there again! They are straight up abusive in the psych unit, forcing patients into withdrawal f ...
About Olean General Hospital – Behavioral Health
Specialty rehab programs at Olean General Hospital – Behavioral Health include age-sensitive addiction treatment considering health and life-stage issues of older adults and accessible addiction treatment using sign language and adapted communication methods.
Facility Overview
14 Number of Available Beds
30 Avg Length of Stay in Days
Latest Reviews
I had taken my son to the ER one night because his finger was all red and swollen. They got him a room, took an Xray, never checked his temperature or anything. They splinted and wrapped it up and told me to keep it wrapped a few days.The next day I just didn t feel right about it so I unwrapped it and half his hand was red. We rushed him to his pediatrician who rushed him to Oshei s for IV antibiotics. He had cellulitis and a staph infection in his blood.Another time I personally went to this ER (not by choice, it was where the ambulance took me) for severe pain in my side. They pulled me off the ambulance and stuck me in the waiting room. After hours of waiting in the waiting room (and being told nothing) I begged my husband to get us to Jones Memorial in Wellsville, where they immediately got me in, telling me I had RSV and Pneumonia, and that I was septic, and needed IV antibiotics. Surprising since I had felt fine until that evening, but I was thankful none the less. OGH has some nice nurses but it s ran terribly and half the doctors don t care.
The Physical Therapy team is very professional, knowledgeable and communicative. I was able to do the routines I was taught at home and they were effective.
Response from the owner5 days ago
Dear Francine Klausman, Thank you so much for taking the time to share your positive experience with our Physical Therapy team at Olean General Hospital. We are thrilled to hear that you found our team to be professional, knowledgeable, and communicative. It's wonderful to know that the routines you learned were effective and that you could continue them at home. Your feedback is greatly appreciated and will be shared with our team. We are committed to providing the best care possible and your kind words are a great encouragement to us all.
I sat in the ER, worst pain of my life, fever bouncing between 99-104.8, my wife had to get a special chair so I could even move, for over 5 hours.For four of those hours I was told I was next in line to get looked at.Not a single person within the Emergency Room was treated for the entire five hours I was there. Otherw claimed to have been waiting 7 hours, one had claimed they had been there since noon and had been waiting nigh 8 hours by the time I arrived, and he had awaited a total 12 hours before leaving.A man had a seizure in front of me, a Nurse looked him over and said she'd get him a bed. 2 hours later when I literally lost all hope at being seen, he had not been interacted with by medical staff since.You are not passing that second set of doors unless you're in a stretcher. Period.
Response from the owner20 hours ago
Dear ForeverSeige, Thank you for taking the time to share your experience with us. We sincerely apologize for the distress and inconvenience you faced during your visit to our Emergency Room. Your feedback is incredibly important, and we are committed to addressing the issues you've highlighted. We understand that waiting for medical attention, especially in severe pain, is extremely frustrating. The situation you described does not reflect the level of care and service we strive to provide. Please know that we are actively reviewing our processes to improve patient flow and ensure timely care for everyone. If you would like to discuss your experience further, please reach out to our quality department at (716) 375-6162 or quality_uahs@uahs.org so we can address your concerns promptly. Thank you for bringing this to our attention. 
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
7.4 / 10
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Location
Accepted Insurance
Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Inpatient Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
Treatments
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Staff
Cheryl Klass, MBA, BSN, RN
Interim President
Scott Bonderoff, MBA
COO
Joseph Fuglewicz, MBA
Marketing Director, Twin Tiers
Luis Gonzalez, MD
Interim Chief Medical Officer
Jennifer Ruggles, MSN, RN
Chief Nursing Officer
Lesley Zurek
Senior Director, Human Resources
Contact Information
(716) 373-2600 
515 Main street
Olean, NY 14760
Get Help Now - 716-351-4382
Who Answers?
Who Answers?
