Norwalk Hospital – Behavioral Health

34 Maple street Norwalk, CT 06856
InpatientOutpatient
Norwalk Hospital - Behavioral Health CT 6856

About Norwalk Hospital – Behavioral Health

Norwalk Hospital – Behavioral Health, located in Norwalk, Connecticut is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment.

Specialty rehab programs at Norwalk Hospital – Behavioral Health include age-sensitive addiction treatment considering health and life-stage issues of older adults.

Rehab.com icon

Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
Gauge icon
5.2 / 10

Location

Accepted Insurance

Norwalk Hospital – Behavioral Health works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Contact Information

Phone icon (203) 852-2000
Building icon

34 Maple street
Norwalk, CT 06856

Reviews of Norwalk Hospital – Behavioral Health

2.49/5 (253 reviews)
0
Staff
0
Amenities
0
Meals
0
Value
0
Cleanliness
5
77
4
13
3
7
2
13
1
143

Reviews

1

These people overcharged the hell out of my wallet. Receptionists know nothing about customer service, doctors seem completely clueless and no one has any proper bedside manners. You are treated like garbage, this place is a waste of time and tax dollars

Reviewed on 3/5/2019
1

they are incapable of helping me. they cannot communicate with the emergency room. no one to talk too

Reviewed on 2/19/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.5 (251 reviews)
Lisa Helme
2 weeks ago
2

I was admitted with chest pains and diagnosed with pulmonary embolism.I was disappointed with the chaos, many hour wait to be admitted, lack of food or water offered after hours in the ER/hospital, , but most of all the confusing parade of doctors and specialists who barely identified themselves and gave me conflicting advice and information.I was especially upset by the ER pulmonologist Dr. Bakhazar of Nuvance Pulmonology. She was clipped and had a surprisingly non- compassionate bedside manner for a newly diagnosed serious illness that can be fatal.I was told by the ER doc that they would not do surgery as the vascular and pulmonary teams disagreed on its necessity, but to be sure to follow up with pulmonology and cardio appoints on release. When I followed up with this particular doctor she said it would be impossible to see me for almost a month , which would be doing me a favor. This was the opposite of what I had been told by her office the day before, that urgent visits could be accommodated.She basically said to be sure not to fall down, let the blood thinners work and relax. When I asked her about restrictions she had no advice. When I asked her specifically about massage ( which I had scheduled and then read was dangerous with PE) she was vague. She said the hospital must have given me something.She appeared to me to be everything that is wrong with our medical system: cold, transactional, and only interested. In CYA vs care and compassion for a patient in pain who is confused and worried.I ve never been spoken to by a professional as I was spoken to by her and hope she is just an aberration in her specialty and of her age group and not the rule.

Gabrielle Pierson
3 weeks ago
1

terrible experience.Lady on third floor she is a nurse that is pregnant. terrible attitude. when asked when my husband was gonna be seen after waiting 35 min in emergency room i get you need to be patient who said i wasn t being patient? It was just a question.Staff is very rude.I Will say the security guards are amazing and treated us very kind. Shoutout to them.

Response from the owner3 weeks ago
Gabrielle - thank you for letting us know about your experience. We re sorry you felt your concerns weren t addressed and appreciate your kind words about our security team. We will be sure to share your comments with our leadership team. If you d like to discuss this further, please reach out to our patient experience team at (203) 852-4991.
Sam Bermolone
3 weeks ago
5

Took my son in for a late night ER visit for what turned out to be an ear infection. They had a valet to keep the flow of traffic and to let me as a parent focus on one else thing. I really appreciated that. The ER staff were very helpful and nice to my career 2 year old. I liked the nurses and doctor we saw. And the whole experience from door-to-diagnosis took less than 2 hours.

Response from the owner3 weeks ago
Sam - Thank you so much for sharing your positive experience! We re glad our valet service and ER team were able to help make things easier for you and your child. We ll be sure to share your kind words with our staff!
Robert Sabo
3 weeks ago
1

December 28 ,After 4 hours of waiting w empty waiting room and dont see doctor at all ,we left and listened some lame excuses, and nobody from stuff even move a eyebrow about that and than i have trouble to get my car keys,w attitude from security guy, and now just waiting for some Hospital PR idiot to post some excuses, tell that to your kids as good night stories, totally unprofessional, lame, diletants

Response from the owner3 weeks ago
Robert - We take feedback about wait times and staff interactions very seriously. If you re willing, please reach out to our patient relations team directly at (203) 852-4991 so we can address your experience and work toward a resolution.
Nadia
3 weeks ago
1

They get paid for chatting been here for more than a hour and shes dont care about any patient, worse hospital and staff

Response from the owner3 weeks ago
Nadia - We re sorry to hear about your experience and appreciate your feedback. We will share your comments with our internal team to help address these issues.
Fatema Tashrifwala
1 month ago
5

Deborah Mollica
1 month ago
2

The wait time was very long. The water machine was out of service and only one valet person so had to wait for the car to be retrieved. Way understaffed. Professional front desk and most were doing their best with the lack of help. With the large amount of sick people, the waiting room needs to be cleaned in-between as well. Dissapointed.

Jessica Livingston
1 month ago
1

My father went into the ER department 2x before he was admitted for extreme back pain (which turned out to be bulging discs after has already had 3 previous back surgeries). His last surgery was to put a metal cage around his spine because of discs displacement. He sits in Norwalk Hospital in level "11" pain with nurses who told him that "he is not a priority" when it came to scheduling his much needed epidural. Now, of course I know that there are other people who need to be seen, but to tell a patient you are not priority when they are sitting with excruciating pain is unacceptable.If you can, go to Stamford, Greenwich or St. Vincents hospital and save yourself the time and a terrible experience with quality of care.

Response from the owner1 month ago
We are deeply sorry to hear about your father s experience and understand the frustration and concern you must feel. We are committed to providing compassionate, timely, and high-quality care to all our patients. We take concerns like yours very seriously, and encourage you to reach out to our Patient Experience team at (203) 852-4991 so that we can address your concerns.
George Papadopoulos
1 month ago
1

I can write an essay about my experience with the staff but to keep it short and simple; they are rude, uninformed, and need to be retrained.

CARMEN munox
1 month ago
5

Response from the owner1 month ago
Thank you, Carmen!
Dasha Mosley
2 months ago
1

Will not come here again. It took them 2 hours to get my temperature and weight/height checked by a nurse. The room was visibly empty

Hunter Aston
2 months ago
1

Worst hospital to go to. They completely disregarded every single thing that was verbalized was wrong and why we were there. The discharge paper work had all the wrong information and not even the reason of why the visit was needed. Don t go there pick any other hospital. Worst care and standards.

Response from the owner2 months ago
Hunter - we are so very sorry to hear about this experience, and we'd like the opportunity to hear more. Please reach out to our patient experience team at (203) 852-4991.
Overall Experience
Date Submitted
No reviews matching the selected filter!
Get Help Now
Question iconSponsored
Phone icon 800-784-1361
Left arrow iconBack

Write a review for Norwalk Hospital – Behavioral Health

Sharing your insights and experiences can help others learn more about this rehab center.

Title of Your Review
This is a required field
Your Review

Reviews comments must comply with our Review Policy Content Standards. Please do not use names (job titles / positions are acceptable) of any individual or identifying features, abusive remarks, or allegations of negligence or criminal activity.

A minimum of 200 characters and max of 2,000 characters required.
This is a required field
How would you rate the facility on the following?*
Overall Experience
Must select a star rating
Accomodations & Amenities
Must select a star rating
Meals & Nutrition
N/A
Must select a star rating
Treatment Effectiveness
Must select a star rating
Admissions Process
Must select a star rating
Staff & Friendliness
Must select a star rating
Cleanliness
Must select a star rating
Value for Cost
Must select a star rating
What is your connection to this facility?
This is a required field
Your First Name*
This is a required field
Your Last Name*
This is a required field
Your Phone Number
This is a required field
Your Email*
This is a required field
This is a required field
Spinner icon Submitting your review...
Thumbs up icon Your review was successfully submitted.

Nearby Featured Providers

MCCA – McDonough House and Detox
Danbury, CT (203) 792-4515

MCCA – McDonough House and Detox

Midwestern Connecticut Council on Alcoholism (MCCA) - McDonough House offers... read more.
MCCA – Derby Outpatient Clinic
Derby, CT (203) 446-2252

MCCA – Derby Outpatient Clinic

Midwestern Connecticut Council on Alcoholism (MCCA) is non-profit organizati... read more.
Get Help Today Phone icon 800-823-7153
Question iconSponsored