Norwalk Hospital – Behavioral Health

34 Maple street Norwalk, CT 06856
InpatientOutpatient
Norwalk Hospital - Behavioral Health CT 6856

About Norwalk Hospital – Behavioral Health

Norwalk Hospital – Behavioral Health, located in Norwalk, Connecticut is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment.

Specialty rehab programs at Norwalk Hospital – Behavioral Health include age-sensitive addiction treatment considering health and life-stage issues of older adults.

Latest Reviews

Deborah Mollica
2 weeks ago on Google
2
The wait time was very long. The water machine was out of service and only one valet person so had to wait for the car to be retrieved. Way understaffed. Professional front desk and most were doing their best with the lack of help. With the large amount of sick people, the waiting room needs to be cleaned in-between as well. Dissapointed.
Jessica Livingston
3 weeks ago on Google
1
My father went into the ER department 2x before he was admitted for extreme back pain (which turned out to be bulging discs after has already had 3 previous back surgeries). His last surgery was to put a metal cage around his spine because of discs displacement. He sits in Norwalk Hospital in level "11" pain with nurses who told him that "he is not a priority" when it came to scheduling his much needed epidural. Now, of course I know that there are other people who need to be seen, but to tell a patient you are not priority when they are sitting with excruciating pain is unacceptable.If you can, go to Stamford, Greenwich or St. Vincents hospital and save yourself the time and a terrible experience with quality of care.
Response from the owner2 weeks ago
We are deeply sorry to hear about your father s experience and understand the frustration and concern you must feel. We are committed to providing compassionate, timely, and high-quality care to all our patients. We take concerns like yours very seriously, and encourage you to reach out to our Patient Experience team at (203) 852-4991 so that we can address your concerns.
George Papadopoulos
1 month ago on Google
1
I can write an essay about my experience with the staff but to keep it short and simple; they are rude, uninformed, and need to be retrained.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.5 / 10

Location

Accepted Insurance

Norwalk Hospital – Behavioral Health works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

MVP Health Care
EmblemHealth
Centivo
CDPHP
Fidelis Care
Husky Health
Oxford Health Plans

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Contact Information

Phone icon (203) 852-2000
Building icon

34 Maple street
Norwalk, CT 06856

Reviews of Norwalk Hospital – Behavioral Health

2.49/5 (248 reviews)
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Reviews

1

These people overcharged the hell out of my wallet. Receptionists know nothing about customer service, doctors seem completely clueless and no one has any proper bedside manners. You are treated like garbage, this place is a waste of time and tax dollars

Reviewed on 3/5/2019
1

they are incapable of helping me. they cannot communicate with the emergency room. no one to talk too

Reviewed on 2/19/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.5 (246 reviews)
Fatema Tashrifwala
1 week ago
5

Deborah Mollica
2 weeks ago
2

The wait time was very long. The water machine was out of service and only one valet person so had to wait for the car to be retrieved. Way understaffed. Professional front desk and most were doing their best with the lack of help. With the large amount of sick people, the waiting room needs to be cleaned in-between as well. Dissapointed.

Jessica Livingston
3 weeks ago
1

My father went into the ER department 2x before he was admitted for extreme back pain (which turned out to be bulging discs after has already had 3 previous back surgeries). His last surgery was to put a metal cage around his spine because of discs displacement. He sits in Norwalk Hospital in level "11" pain with nurses who told him that "he is not a priority" when it came to scheduling his much needed epidural. Now, of course I know that there are other people who need to be seen, but to tell a patient you are not priority when they are sitting with excruciating pain is unacceptable.If you can, go to Stamford, Greenwich or St. Vincents hospital and save yourself the time and a terrible experience with quality of care.

Response from the owner3 weeks ago
We are deeply sorry to hear about your father s experience and understand the frustration and concern you must feel. We are committed to providing compassionate, timely, and high-quality care to all our patients. We take concerns like yours very seriously, and encourage you to reach out to our Patient Experience team at (203) 852-4991 so that we can address your concerns.
George Papadopoulos
1 month ago
1

I can write an essay about my experience with the staff but to keep it short and simple; they are rude, uninformed, and need to be retrained.

CARMEN munox
1 month ago
5

Response from the owner1 month ago
Thank you, Carmen!
Dasha Mosley
1 month ago
1

Will not come here again. It took them 2 hours to get my temperature and weight/height checked by a nurse. The room was visibly empty

Hunter Aston
2 months ago
1

Worst hospital to go to. They completely disregarded every single thing that was verbalized was wrong and why we were there. The discharge paper work had all the wrong information and not even the reason of why the visit was needed. Don t go there pick any other hospital. Worst care and standards.

Response from the owner1 month ago
Hunter - we are so very sorry to hear about this experience, and we'd like the opportunity to hear more. Please reach out to our patient experience team at (203) 852-4991.
Jay Y
2 months ago
1

Earlier this week I was admitted to the ER via an ambulance from a local urgent care that I went to for blood sugar issues. At the urgent care, the nurse was concerned because my blood glucose levels were dropping quite fast despite eating sugar to help alleviate my symptoms. I was feeling faint and like I may have passed out. She called me an ambulance, and I was sent to this hospital. While the doctor and the nurses were VERY nice, they basically said that my body was doing what it should be doing, and sent me home with an information packet on abdominal pain and suggested I see a neurologist. They sent me home even though I said I was still feeling lightheaded from not eating as I felt like I needed to have a meal every 30 to 60 minutes. I immediately had to go to another urgent care that night and was able to see my doctor the next day who evaluated my blood work from my most previous visit at urgent care. Today, I was just diagnosed with reactive hypoglycemia. Both the last urgent care and my doctor evaluated the first urgent cares bloodwork, and did not understand how this hospital did not diagnose me with reactive hypoglycemia. This hospital said there was no issues since my blood sugar was above 60 and therefor not dangerously low, however both doctors since explained it is the crash I am getting when eating carbohydrates which is indicative of reactive hypoglycemia. Like I said, the doctors and nurses were VERY nice but they probably did think my issue deemed being in the ER despite knowing I was traveling by myself outside of my home state. And again, I was feeling unwell and like I may faint every hour. If properly diagnosed I would have also learned early NOT to counter these crashes with more simple carbs. I will now be charged for a heafty fee I m sure for getting an inaccurate diagnoses.

Response from the owner1 month ago
Jay - we take feedback like this very seriously and would like to hear more. Please reach out to our patient experience team at (203) 852-4991. Thank you for letting us know!
Michael Small
2 months ago
5

We are so grateful for the care -- terrific in every way -- that my wife just received at Norwalk Hospital. Every single person who cared for her -- the ambulance team, the ER doctors and nurses, the cardiology doctors, the hospital nurses, the (truly outstanding) physicians assistant, the cleaning staff, the kitchen staff -- treated her with skill, kindness, and speed. Even the staff members we passed in the hallway greeted us as if we were guests. This kind of atmosphere must have been established at the top, and it really means a lot to patients and family members who are under stress. Especially important to us: every staff member was sensitive to my wife's immune suppression, wearing masks, isolating her for her safety, and keeping the hospital immaculately clean. After many visits to ERs in New York City, this was a major relief to us. Thank you to everyone who put in the extra effort to get my wife in and out of the hospital safely and quickly.

C SN
2 months ago
1

Beyond horrible ER. They treat people with no dignity or respect. They have no compassion.

Liliana
3 months ago
1

Unfortunately, I cannot leave a good review for the emergency room doctor on behalf of my mother who is the patient. I was there with her as her interpreter. I do like to mention first that the nurse, his name is Mark. He was very kind and professional, putting the IV line on my mother.On the other hand, the emergency room doctor. Dr. Joseph Ponticiello, from the moment he walked into the room was rushed and had no bedside manners at all. This doctor doesn't treat patients like human beings. My mother left Norwalk hospital worse than when she went in. My mother has a lot of health problems. Dr. Ponticiello has a right to his opinion as a doctor but he doesn t have the right to express himself in a disrespectful way. This doctor proceeded to criticize my mother s medical record by saying your mother is seeing too many doctors and she takes too many medications. then he tells me you are not understanding what I m saying at that point I was trying to understand what was going on here. Why is this doctor so mean to us? My mother doesn't like to go to the emergency room. She's diabetic she has high blood pressure. She was having a headache for days and nothing was helping. She was worried about a stroke. We went to Norwalk hospital looking for help instead the patient was humiliated and treated in the most unkind way by this doctor. He was rude, arrogant and like I said before he has horrible bedside manners. At this point I was my mother's only advocate and I called this doctor out on his behavior because I had enough of his attitude. He was talking to us out loud by the entry room door in front of everyone in the ER about my mothers medical record which is a HIPPA violation. Now I m writing this review in the hope that Norwalk Hospital learns how this doctor treats patients and does something about it.

Response from the owner3 months ago
Liliana - we are so very sorry to hear about this experience. We take feedback like this extremely seriously and would like to hear more. Please reach out to our patient relations team at (203) 852-4991.
Alexander MacLachlan
3 months ago
1

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