NCH Behavioral Health Center

About NCH Behavioral Health Center

NCH Behavioral Health Center, located in Arlington Heights, Illinois is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include partial hospitalization, intensive outpatient, and recovery housing.

Specialty rehab programs at NCH Behavioral Health Center include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

Patients at NCH Behavioral Health Center will find the residential setting creates an immersive environment promoting full engagement in recovery away from daily triggers and the private rooms that give personal space for reflection and undisturbed rest during treatment. The natural setting lets patients get immersed in nature to reduce stress and begin their healing process in a holistic manner. For recreation, patients can continue education during recovery with day school.

NCH Behavioral Health Center has received accreditations from the state of Illinois and The Joint Commission.

Latest Reviews

Sean Caselton

2 weeks ago on Google

I came here for the Adult IOP program after a recent stay at inpatient unit at a different hospital. I cannot say enough about how well this program is run and the people who run it. Dee and Cory are amazing at what they do . They have that perfect balance of understanding your thoughts and challenging your thoughts . Everyone is able to speak as much or as little as they want. The program is well structured and you can expect the same and clear expectations daily. A variety of activities and discussion groups from daily check ins to music and art therapy. Strongly reccommend this program if needed.

Response from the owner2 days ago

Thank you, Sean, for making us aware of this great team member. At Endeavor Health, we know that great caregivers are crucial to a positive patient experience and we will be happy to share this with them. Thank you again for your kind words.

erick bandy

4 weeks ago on Google

A patient was transferred from Edward Elmhurst in Naperville to here.(whole different issue)As a VOLUNTARY patient. She expressed she wanted to leave the following day of her arrival. And asked a nurse if she could sign a 5 day discharge (while I was on the phone with the patient) and she was told that, they don t do that at this facility.Which is a legal requirement in the state of Illinois. So her legal rights were being ignored. Untill I got to visit her on Sunday, and personally asked the nurse about the 5 day discharge. And magically the answered changed.There was much more disgusting things about this place but the main thing I want to get across isIf you have a loved one here check in on them! And if they express they want to leave to you and you feel like they are in a safe spot to leave contact the Human Rights Authority So they could help advocate for them and make sure none of there human rights are being violated.This facility had the same complaint but at its Naperville location regarding the same complaint as above. Many red flags. Here.Again contactHuman rights Authority if you are having issues!

Response from the owner1 week ago

Thank you for bringing these concerns to our attention. We are committed to providing exceptional service, and we would like to learn more about this experience. If you are willing, we kindly ask you to contact our Patient Experience Team directly at healthdesk@eehealth.org.

beatrice Maderer

1 month ago on Google

My stay at this psych ward was not pleasant. A lot of the staff were disrespectful and rude. I was in the adolescence program around 2021. My favorite staff was Latroya and Cory, they were so nice. The day I was getting discharged, Melissa threatened me that I wouldn t be getting discharged because I talked about how I make impulsive decisions during group therapy. When releasing me to my parents, she brought me in the elevator with her and was being unprofessional. Staff would also constantly gossip about other patients. The level system is dehumanizing. The fact that you cannot talk to anyone or sit by anyone but staff when you first get there is outrageous. The food was very good though. I learned new coping mechanisms, however I felt worse than when I came in. Also they re very quick to put you on medication. I think that is odd, my opinion is that they just want to drug you up to give you short term solutions to long term problems.

Response from the owner1 week ago

Hello beatrice, thank you for sharing your feedback. We're sorry to learn that your experience did not meet your expectations. We strive to provide exceptional care and your input helps us identify areas we can improve. If you are willing to provide more details about your visit, please contact our Patient Experience Team directly at healthdesk@eehealth.org. We value your feedback and hope to have the opportunity to better serve you in the future.

Rehab Score

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7.4 / 10

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The facilities at Northwest Community Hospital in Arlington Heights, IL 1

Location

Accepted Insurance

NCH Behavioral Health Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Blue Cross Blue Shield

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

Outpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Inpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Intensive Outpatient

Intensive outpatient programs (IOP) enable clients to receive high-level care while living at home. Clients may choose to enter IOP instead of enrolling in inpatient care post-detox or they may transition from an inpatient rehab into IOP. Intensive outpatient treatment involves multiple therapeutic sessions per week and includes a combination of psychotherapy and addiction and recovery education. Many programs also offer medication assisted treatment (MAT) and/or holistic therapies, such as acupuncture and massage.

12-Step

Participants in 12 step programs focus on emotional, psychological, and spiritual growth as the foundation for long-term sobriety. They engage in regular 12 step meetings, which are anonymous, free, and accessible day and night, year-round, in most communities. Participants also receive one-on-one mentoring from a self-selected sponsor. Though the 12 steps of recovery are based on spiritual principles, religious affiliation isn't required. Specialized formats are available, including programs for seniors, teens, and families.

Sober Living Homes

Living in a sober living home in Illinois is a lot like living in a traditional home. Everyone must contribute to household chores and maintenance. All residents must work and pay rent. Individuals can mostly come and go as they please, but they must be home before curfew. Most men's and women's sober living homes also host house meetings where they resolve disputes, assign responsibilities, and welcome new residents.

Intervention Services

Loved ones can utilize a drug intervention in Illinois to help with addressing a family member's problematic substance use. The goal of the intervention is to educate the individual about the negative effects of their substance use and encourage them to accept professional treatment. Intervention services can help families initiate this conversation and plan appropriate follow-up care, such as inpatient or outpatient rehab.

Partial Hospitalization Program

As a flexible option, a partial hospitalization program (PHP) is tailored for those who don't require 24-hour care. PHP treatment can include daily therapeutic sessions and services such as relapse prevention and medication management. Based on your needs, PHP treatment duration can average 90 days and require a minimum of 20 hours of commitment weekly. While a partial hospitalization program typically requires a commute, telehealth may be available. PHP treatment costs can vary but are often covered by most insurance.

24-Hour Clinical Care

Addiction treatment often begins with 24-hour clinical care in Illinois. This supervised setting is the best environment for detox.where medical staff can provide 24/7 supervision and responsive care as your body is cleansed of addictive substances. Doctors may prescribe antagonist and partial agonist drugs to counteract the effects of drugs or alcohol, or they may slowly taper down dosages of substances to end physical dependence on the drug.

Medically Assisted Detox

During the medically supervised detox process, licensed medical professionals monitor your vitals and administer medications meant to help alleviate the physical symptoms of withdrawal. The process can take between five and seven days, although the actual length depends on your individual needs. In most cases, medically assisted detox is partially, if not fully, covered by insurance.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

LGBTQ Program

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills training in Illinois gives you the tools you need to meet daily demands. These fall into three main categories: personal skills, interpersonal skills, and cognitive skills. While in rehab, you'll work on each of these areas as part of your recovery treatment.

Without nutritional balance, you can't achieve overall health. Nutrition therapy restores this balance by providing healthy meals and teaching you how to choose foods that support recovery. It is an important part of most rehab programs in Illinois.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Amenities

Residential Setting
Private Rooms

Accreditations

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Illinois

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

(847) 618-4160

Website

901 West Kirchhoff Road
Arlington Heights, IL 60005

Get Help Now - 708-470-6914

Who Answers?

Reviews of NCH Behavioral Health Center

2.4/5 (63 reviews)

Google Reviews

2.4 (63 reviews)

2 weeks ago

Response from the owner2 weeks ago

4 weeks ago

Response from the owner4 weeks ago

1 month ago

Response from the owner1 month ago

Christine FG

4 months ago

I never review, but PLEASE don't sign your teens up for their program!! You will just end up frustrated due to the poor communication from one person to the next. I was told my daughter could get ADHD meds prescribed in the group and that she'd get help with her missed assignments when school started. I asked them if they provide transportation from their facility to the school and they said no, but sometimes the health insurance will. That would've been a great time to tell me that she won't be able to go to school until the program is complete, because she's considered homebound by being in that group...by the State!! I'm not sure if it's more training that is needed, or better management, or a better way of explaining what to expect to families, but probably all of the above!! AND why call it "group therapy" if there's only ONE kid???!! Just communicate and wait until you have 3 participants or don't do it!

Qaftsiel

9 months ago

I was a patient in 2-South recently. The condition that landed me in NCHBHC isn't the usual (it's an endocrine disorder with marked psych symptoms), but thankfully the teams of nurses, docs, caseworkers, and BHAs at NCH not only took me at my word when I explained what was going on, but actively asked insightful, curious questions to gain a better understanding of my condition and how best to help me get back on my feet. They were also phenomenal allies, and because of their conscientiousness and willingness to listen, I felt safe as a nonbinary patient.Thank you Dr Okoli, Dr Ghani, the entire glorious nursing team, Jen, and the fantastic BHA team. Y'all worked in tandem with my outside team of docs and helped me get back on my feet when I was too exhausted to keep up by myself. Special thanks to Alma, Jen, Donte, John, Emma, Aleksandra, and Syed, who sat with me during difficult moments and made me feel seen and cared-for as myself, not just as a patient. Endeavor, you'd do well to give every single employee there a solid raise (they've seriously earned it), and perhaps consider hiring a few more folks. I was surprised to see some faces back so quickly after they'd already put in a full shift. Your teams need rest and recovery time, too, especially teams so attentively patient-focused as this one.As far as the facility goes, it's an inpatient mental health hospital. You're rarely the only patient on the ward, and you definitely shouldn't expect to be waited on hand and foot if you're otherwise able-bodied and of sound(ish) mind. You don't get to have your phone or electronics, no drawstrings, no belts, no hoodies-- it can feel isolating, but it's standard protocol for these sorts of places for good reason. This is not a penthouse suite at the Ritz-Carlton-- it is a hospital where you *will* be working alongside your doc team and other patients to heal and adapt. Adjust your expectations accordingly.Some rooms are singles, and some rooms are doubles. All the floors are clean, beds are comfy, blankets are hospital standard (you can ask for an extra if you're cold, and room temps can be adjusted individually), and the nurse and BHA teams check in every fifteen minutes, day and night. Leaving your door half-open helps mitigate the change in light levels when they check in if that disrupts your sleep, and the nurses can give melatonin to help with getting *to* sleep. Showers are on a sign-up basis in morning and evening, and while the spigots kind of have an awkward spray, the water is warm and the shampoo smells good.The food is palatable to enjoyable (with the sole exception of the chicken parm, which is... well, it's *only* describable as edible-- best avoid that one), the papers come in daily so there are always crosswords, the TV gets regular channels as well as Freeform and Netflix, and coloring pages and word searches can be requested. They keep you busy with six to seven group sessions a day-- it can be exhausting to attend, and some folks find the topics 'cringey', but believe me, it's stuff that can really help, especially if you're honest with yourself and your docs about what you're dealing with.Overall, I would recommend NCH Behavioural Health 2-South to any adult in crisis as a safe, warm, helpful place to heal and find your footing again.

Mallory Murillo

So far my 13 yr old is thriving in their PHP program. Staff is so caring.

Janet Vanderpoel

10 months ago

Some kind of insurance scam going on in this facility, fake patients using cell phones, local actors, when asked a fellow patient if she had done any acting or modeling, because I had seen her in the entertainment section of the Daily Herald, she said no, but then ran to the nurse station and said, "I think she suspects something, I don't want to stay in the same room with her. Ran off when she saw me, nurse follows her, not knowing I was there, I ask, is everything ok? Nurse replies, Why would she be, you attacked her! Never happened. I requested all the legal records, and found massive false statements. Cost me thousands of dollars of not covered insurance costs and left me with PTSD. This place is a completely abusive scam. Never allow anyone to be duped into being in this corrupt facility. Shame on them. Lara,Sue Aimee Dawn Dwight Johnx2 Alex Linda Christine Kurt , all fake patients using cell phones, Alvie, the employee, various creepy nurses, aggressive threatening, you are unknowingly drugged without your permission. It is the scariest unethical facility. I barely made it out of there alive.

Gloria Saucedo

11 months ago

I was a inpatient here! I was in the teen section or whatever! I was Discharged like 2 weeks ago and I have to say.. It was pretty good! I was in php and Vincent loved my scary drawings! Cory was my fav before I got admitted! Vincent was my favorite! He made me feel happy and he made me laugh! Some patient said Melissa was cool, but no she ain't.. I didn't like her at all... Karen helped me so much! I loved her! I also loved my case manager but I forgot her name, Dr moe is strict... He's rude and not so kind, he didn't even look like he cared about all the stuff I was saying!!! These two made me want to hurt them, but if I did I would stay more longer so I guess I didn't get my chance, anyway it was great here! Loved all thw other patients!

Response from the owner11 months ago

We sincerely appreciate your kind words, Gloria! It's wonderful to know that you had a positive experience with us. I will be sure to share this feedback with your care team.

Miguel angel De la torre

Went to a different php iop program. I couldn t do it. Then I meet Cory and D. Made me feel so comfortable within their presence and Cory s intel on life.. wow that s a smart experienced man. D and Cory you guys are awesome and hope our paths cross again. Thank you so much!!!!

Thank you Miguel for taking the time to write this review. We're delighted to hear that you had such a positive experience! We truly appreciate your support and kind words. Our goal is to continue delivering exceptional experiences that live up to your expectations.

A C

Staff use drugs on site, you are able to smell it through the walls. Suspicious place, have been here multiple times unfortunately and it makes sense considering how little help they offer and a complete lack of understanding of peoples suffering here, the doctors prescribe you very strong medication despite only knowing you for an extremely brief period of time, this place is a joke and does not care about your quality of life. An extremely apathetic and sociopathic environment.

Sophie Stephen

1 year ago

Dr. Okoli does not show up to scheduled appointments. I followed through and messaged the email that was provided and received no response. NCH does not care about patients. NCH only cares about money. Thoroughly disgusted.

Response from the owner1 year ago

Hi Sophie, thank you for taking the time to share your experience. We're sorry to hear that your visit did not meet your expectations. If you are willing, we kindly request you to provide more details about your experience so that we can investigate the matter thoroughly and improve. Please reach out to our Patient Experience Team directly at socialmedia@northshore.org.

Xavier Ricardo

Not going to say I m surprised because I have read the the reviews when a loved one was sent here for inpatient. They decided to discharge the patient early while still extremely unstable. I m not sure what made them make that decision but it was the wrong one and now we have to treat them with the best of our ability and encourage them to go back but they are refusing it. Which makes the process more complicated than it has to be.

Hi Xavier, thank you for taking the time to share your experience. We're sorry to hear that your visit did not meet your expectations. If you are willing, we kindly request you to provide more details about your experience so that we can investigate the matter thoroughly and improve. Please reach out to our Patient Experience Team directly at socialmedia@northshore.org.

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