NKY Med Clinic

1717 Madison Avenue Covington, KY 41011
DetoxInpatientOutpatient
NKY Med Clinic KY 41011

About NKY Med Clinic

NKY Med Clinic is part of Pinnacle Treatment Centers and this is one of their outpatient clinic locations. The clinic is on Madison Avenue in Covington, Kentucky and is CARF-accredited. They offer comprehensive support for opioid use and co-occurring disorders. Medication-assisted treatment (MAT) and therapy are the core treatment services.

They accept several commercial insurance plans including Aetna, Anthem, Cigna, United Health Care/Optum and Humana. They also take Medicare and VA Community Care. They take other insurance too, so if you don’t see yours on the list then you can contact them and ask whether they accept yours.

In the program, you’ll start with a medical and clinical assessment to evaluate your mental and physical health. They’ll develop a customized treatment plan based on your health and history of substance use. If appropriate then you’ll be started on MAT. The MAT drugs offered here are Vivitrol, Suboxone and methadone.

Treatments include individual counseling where you’ll meet one-on-one with a counselor to determine what therapies will be best for you. If you have a co-occurring disorder then your counselor will decide the best course of treatment to improve your quality of life and successfully address your substance use.

Group counseling is another part of the program. In group counseling, you’ll meet with other patients facing similar struggles. You’ll give and get feedback and support. There is also a peer support group where you’ll meet with and get guidance and support from others who have recovered from their addiction to opioids.

Motivational interviewing (MI) is another type of therapy you may participate in. It’s a short-term therapy that helps you identify and examine many of the conflicting feelings and thoughts you may have. Through MI, you’ll learn to resolve those feelings through an empathetic and practical process. With the therapies and MAT treatment together, you can work toward a healthier, happier lifestyle.

Latest Reviews

Kylie Norberg
2 weeks ago on Google
5
As an outside perspective from someone that regularly coordinates care for mutual patients, I have seen firsthand the profound positive impact this facility has on the lives of its clients. The center's commitment to providing evidence-based care and individualized treatment plans has been a key factor in our success with mutual patient. The team of dedicated professionals ranging from staff like Alyssa to medical staff demonstrates a deep understanding of the challenges individuals face, and working tirelessly to support their patients recovery.When the opportunities arise of providing recommendations for where patients can go to receive treatment for opioid addiction, NKY MED is always at the top of the list and the first treatment center I would recommend/suggest in the Cincinnati tri state area.
Response from the owner1 week ago
Thank you so much for your thoughtful and kind feedback, Kylie. We re proud of our dedicated team and it s heartening to know their efforts are contributing to the success of our patients. Your trust in us as a top recommendation for opioid addiction treatment means a great deal, and we are grateful for your continued support. We look forward to our ongoing partnership in helping patients on their journey to recovery.
Jacob Lauver
2 weeks ago on Google
5
An amazing company culture that has a strong focus on employee growth, well-being and patient focus/care. Leadership always encourages new ideas and initiatives while providing staff with incredible support. The team that I have the opportunity to work with is top notch. I am excited about the opportunities to help mold and shape the bright future of NKY MED along with knowing I am truly valued from the leadership, peers, coworkers and the many other amazing individuals I work daily with.Working for an agency that focuses on patient centered care (focusing on the patient needs, values and involvement in their own care) is truly everything I could ask for in a place of employment and/or a provider for perspective patients.
Response from the owner1 week ago
Thank you so much for your kind words, Jacob! We re thrilled to hear that you feel supported and valued at NKY MED. It s wonderful to know that our company culture, focus on employee growth, and commitment to patient-centered care resonate with you. We are proud of the amazing team we have. Thank you again for being a part of our team!
Anonymous Anonymous
1 month ago on Google
1
Dirty. Very dirty. 80% of the staff there treat ppl like crap. They stand in the window and laugh at ppl that come in and out. It s a joke! Nurses constantly talking about quitting while patients are at their window. Very unprofessional.There is a couple case workers and counselors that legit care tho. But very few!
Response from the owner3 days ago
We hope you ll give us the opportunity to learn more about your experience. We invite you to contact us directly at (859) 657-7865. We hope to hear from you soon!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.3 / 10

Location

Accepted Insurance

NKY Med Clinic works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Inpatient rehab is designed primarily for clients exiting detox, those in early recovery, and those in crisis situations that may increase their risk of relapse. Clients reside at the inpatient treatment center for the length of the program, which may range from two weeks to more than 18 months, depending on the program design. Inpatient treatment typically includes 24-hour clinical care and extensive addiction counseling and recovery education using CBT, DBT, RBT, motivational interviewing or other psychotherapeutic approaches.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs (IOP) specialize in high-level care for clients requiring robust support. This includes those in early recovery, those in crisis, and those stepping down from inpatient care. Clients typically participate in a minimum of nine treatment hours per week, but many intensive outpatient rehabs offer up to 20 hours of service weekly. Their primary treatment modalities generally combine psychotherapy and recovery education. Medication assisted treatment (MAT) for alcohol and/or opioid recovery is widely available.
aftercare iconAftercare Support
Rehab aftercare programs ensure clients' access to continuing care after the completion of intensive inpatient treatment. Outpatient care is often considered a component of drug rehab aftercare, but most clients continue to receive support services after being discharged from formal treatment. Service portfolios are customized to clients' unique and evolving needs and are often designed in collaboration with clients' case managers and care teams. Peer coaching, career counseling, relapse prevention, and 12 step program induction are standard.
partial-hospitalization iconPartial Hospitalization Program
Often beneficial for individuals who don't require 24-hour supervision, a partial hospitalization program (PHP) can be an alternative to inpatient rehab or a transitional option. PHP treatment typically involves 6 to 8 hours of treatment per day, up to 5 days a week for an average of 90 days. PHP treatment often includes relapse prevention strategies, medication management, and other behavioral therapy interventions. While the cost of a partial hospitalization program can vary, it is often covered by insurance.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Kentucky often starts with detox, then includes inpatient or outpatient treatment, and continues with aftercare support. Specific methods used during each of these phases varies, but often include individual and group counseling, medication, and recreational therapies.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Phone icon (859) 360-0250
Building icon

1717 Madison Avenue
Covington, KY 41011

Fact checked and written by:
Susan Bertram, BA
Edited by:
Courtney Myers, MS

Reviews of NKY Med Clinic

3.28/5 (114 reviews)
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Reviews

1

I feel like they're not really willing to understand you and try to accommodate your individual needs. I called to tell them I couldn't make my appointment due to a personal issue and they were not understanding at all and were not willing to reschedule my appointment.

Reviewed on 3/1/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.3 (113 reviews)
Kylie Norberg
2 weeks ago
5

As an outside perspective from someone that regularly coordinates care for mutual patients, I have seen firsthand the profound positive impact this facility has on the lives of its clients. The center's commitment to providing evidence-based care and individualized treatment plans has been a key factor in our success with mutual patient. The team of dedicated professionals ranging from staff like Alyssa to medical staff demonstrates a deep understanding of the challenges individuals face, and working tirelessly to support their patients recovery.When the opportunities arise of providing recommendations for where patients can go to receive treatment for opioid addiction, NKY MED is always at the top of the list and the first treatment center I would recommend/suggest in the Cincinnati tri state area.

Response from the owner2 weeks ago
Thank you so much for your thoughtful and kind feedback, Kylie. We re proud of our dedicated team and it s heartening to know their efforts are contributing to the success of our patients. Your trust in us as a top recommendation for opioid addiction treatment means a great deal, and we are grateful for your continued support. We look forward to our ongoing partnership in helping patients on their journey to recovery.
Jacob Lauver
2 weeks ago
5

An amazing company culture that has a strong focus on employee growth, well-being and patient focus/care. Leadership always encourages new ideas and initiatives while providing staff with incredible support. The team that I have the opportunity to work with is top notch. I am excited about the opportunities to help mold and shape the bright future of NKY MED along with knowing I am truly valued from the leadership, peers, coworkers and the many other amazing individuals I work daily with.Working for an agency that focuses on patient centered care (focusing on the patient needs, values and involvement in their own care) is truly everything I could ask for in a place of employment and/or a provider for perspective patients.

Response from the owner2 weeks ago
Thank you so much for your kind words, Jacob! We re thrilled to hear that you feel supported and valued at NKY MED. It s wonderful to know that our company culture, focus on employee growth, and commitment to patient-centered care resonate with you. We are proud of the amazing team we have. Thank you again for being a part of our team!
RAMONA Stephens
1 month ago
5

Response from the owner1 month ago
Thank you, Ramona!
Anonymous Anonymous
1 month ago
1

Dirty. Very dirty. 80% of the staff there treat ppl like crap. They stand in the window and laugh at ppl that come in and out. It s a joke! Nurses constantly talking about quitting while patients are at their window. Very unprofessional.There is a couple case workers and counselors that legit care tho. But very few!

Response from the owner1 month ago
We hope you ll give us the opportunity to learn more about your experience. We invite you to contact us directly at (859) 657-7865. We hope to hear from you soon!
Amanda Ilg
1 month ago
1

So I've been going to this clinic for 4 years. It's took me 4 years of being clean and peeing clean to get 13 take homes They took my take-homes today because I wasn't taking them in the right order. I thought I was only supposed to take one a day. Nobody ever told me any different. I did not know that they were numbered and that that was the right way to take them. I also did not know that when you go in to have your biles counted that you're not allowed to dose even though they're at home with you. What a bull crap. Reason to take somebody's take-homes I have a counselor who does not do anything for me. Switching clinics after today they showed me how truly uncaring they are like what they did today did not benefit me and I don't know why I'm being penalized because my counselor and their staff did not do their job. Nobody ever told me any of that not to mention it took me forever just to get them to phase me because the counselors there don't like to do anything for you and then they cannot figure out why you get so upset. I'm upset. Karen because I had to freaking work my ass off to get those 13 take-homes. I know it ain't nothing to y'all but it was to me it's just my life I'd give y'all zero but it won't let me but I want people to see how terrible y'all are to the patients. You don't care about anything other than dollar signs

Stacie Brooks
4 months ago
1

So I was a customer(I can t call myself a patient because I was reminded too many times that I was a customer first and foremost) for 5 years. I used to battle opiate addiction. At first I thought the clinic was a God send because I had a legal means to control my cravings, avoid withdrawls, and work on building some stability in my life. My first counselor was very ill equipped. His name was Ricardo and one day I went to the clinic after missing 4 days. I made a comment about how bad I felt and he said well if it s day 4 of not having anything you should be feeling fine. I couldn t believe someone working with people on methadone doesn t know about the withdrawal process.The first couple years I paid out of pocket with no help from insurance, and I can t tell you how many times I dug through my car looking for change because I was short by maybe $1. $15 a day is a lot of money for anyone, and I would ask them if there was any was they could help me and let me pay the difference the next day, but they never would. You used to be able to charge. First It was from 10 am-12, then it was 10 am to 11, then they got rid of it all together. Thankfully when I became pregnant from and SA charging was still an option because there s no way I could ve dealt with going through withdrawal after going through something so traumatic. I definitely would ve gone back to heroin had charging not been an option. I feel so sad for anyone that would end up pregnant that goes to the clinic today. You would think that a place who s supposedly about helping people and has the brinx truck come twice a day would be able to let people charge for at least a day or two, but the more time goes by, the more lifelines I see them take away from people.I never let them take me over 60 mg because I know how long it can take to taper down. I actually managed to taper all the way down to 13 mg, I went over 2 years without a dirty drug test, and got my take homes. They took my insurance so the last 2 or 3 years roughly I didn t have to pay anything. I gave my life to God and found my calling working in home health care/hospice. Things were good for a while. One day I got called for a call back. I had to be at work the next day at 5:30 am. The clinic opens at 5 and I asked them to please work with me somehow because there s no way I could go there, and make it to work on time. I do one on one patient care so I can t just leave and come back. They told me they used to have exceptions for people that had to work early but they got rid of it because people were abusing it. Why not make it harder for people to abuse it? Yet another life line they took away. This was really the beginning of the end for me because not long after losing my take homes, my car broke down. I had to miss several days because there s no way I could take the bus to the clinic and make it to work on time. After 30 days I tried to get them back and my counselor advocated for me, explained my situation(I was only at 10 mg at the time) and they didn t care they said no because of my attendance which is stupid because I was only missing days due to my lack of transportation and the fact that I was missing days only proved that I would ve benefited from getting them back. But as long as they re getting paid, they don t care you re just another number.The next issue and real nail in the coffin was losing my insurance. After the pandemic ended, a lot of people were asked to prove income to see if they still qualified and I technically made too much. I lost my insurance July 1st and July 6th is when they noticed at the clinic. I was hoping I d at least get by for a couple weeks u til they noticed because my savings were wiped out after fixing to my car twice. My new insurance wouldn t go into affect until august 1st, and I asked them if there s anyway they could work with me, maybe letting me charge for two weeks or figuring out some kind of plan to help me get by until then, but nothing Again I was reminded that I m a customer, not a patient.

Response from the owner4 months ago
Hi Stacie, we understand your frustration. We hope you ll consider contacting us at your convenience so that we can learn more about your issue and address your concerns. The quickest and most effective way to do this is to call our Compliance team at (844) 755-3399. We hope to hear from you soon.
Tina Fulmer
8 months ago
4

Response from the owner7 months ago
Thank you, Tina!
Ramon Gonzalez
8 months ago
1

Response from the owner8 months ago
Hi, Ramon. We appreciate you taking the time to leave a review. Please contact us at (844) 755-3399. We'd like to try and use your feedback as a way for us to improve our services. Thank you!
Jason McGuire
9 months ago
5

This place save my life changed my life for the better

Response from the owner10 months ago
Thank you so much for the kind words, Jason! Reviews like yours are why we come into work every day .
Faith Morris
1 year ago
5

Response from the owner1 year ago
Thank you, Faith!
Samantha Robles
1 year ago
1

No I have been sober for a while now and they don't want to see u do good they would rather discourage u and not help u be a better mom and contributing member of society

Response from the owner1 year ago
Hi Samantha, we hope you ll give us the opportunity to learn more about your experience so we can try and improve our program. Please give us a call at (844) 755-3399 so we can investigate your issue. We hope to hear from you soon.
Millie Barnes
1 year ago
5

I have had a great experience at nky medical clinic there were a few things that bothered me at first but after I got put with the best counselor that is trying to do more than just her job but above and beyond she has helped me overcome so many obstacles in my life and I want people to know that there is help out there and don't be afraid to reach out her name is Alyssa and she has been one of the best people I have ever met in my entire life if it wasn't for her I don't know where I would be

Response from the owner1 year ago
Thank you so much for the kind words, Millie. Alyssa will love to hear this . We're just happy that we get to be part of your recovery journey!
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