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New Life Counseling and Wellness Center

400-402 North Main Street
Randolph, MA 02368
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New Life Counseling and Wellness Center MA 2368

About New Life Counseling and Wellness Center

What most people loved about attending this center’s outpatient program is its commitment to helping them identify their triggers so that they could better handle themselves in situations that could make them turn toward substance abuse. Many were also impressed with the center’s assistance with creating customized treatment goals to achieve and maintain sobriety.

So, if you’re unsure what your triggers are, the outpatient treatment program will help you identify them and work around how best to counteract them. You can also expect to undergo group and individual counseling. You can also enroll in couples and family therapy to help work through your addiction troubles with family and qualified clinicians.

There are also online counseling services available if you need help with your mental health while you receive addiction treatment at this facility.

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Fact checked and written by:
Jason Collins
Edited by:
Peter Lee, PhD

Latest Reviews

Shaylee Bean
4 months ago on Google
1
I worked with Miranda Barnes for a period of time, and initially my experience was positive. She allowed flexibility in sessions and gave me space to focus on what I needed during our time together. While I sometimes felt sessions weren’t always prepared in advance, I had a lot going on in my life, and simply having a therapist was helpful at the time. Our sessions were monthly and were always scheduled via Zoom. During our final scheduled appointment, I logged on at our usual time and waited 15 minutes, but Miranda never showed. I emailed her to confirm whether we were still meeting. She responded an hour later with no apology, saying yes—by which point our 30-minute session would have already been over. Because I have back-to-back commitments, classes, and meetings, I wasn’t able to suddenly attend a session an hour and a half late. She then emailed again suggesting a reschedule, but the time provided was unclear and not written as a normal appointment time. I waited, hoping she would realize the mistake, acknowledge what happened, or follow up to reschedule properly. Unfortunately, I never heard from her again. Miranda had previously mentioned that her supervisor monitored sessions, yet I never heard from the practice either. The lack of accountability and follow-up was extremely disappointing. As a client, it felt like I was simply abandoned. This happened months ago, but I feel it’s important to share and I would not want someone else to have a similar experience with Miranda Barnes. People come to therapy during vulnerable times where consistency, communication, and accountability are essential.
Response from the owner2 weeks ago
Thank you for sharing your experience and for acknowledging the positive aspects of your work with Miranda. We appreciate you taking the time to recognize what was helpful. Miranda is a valued clinician who is committed to providing thoughtful, consistent, and supportive care to her clients. Our Clinical Director reviewed your feedback and has made multiple attempts to reach you by phone and email to better understand what may have occurred, as there may have been a miscommunication. If you are open to connecting, you may reach our Clinical Director at 781‑436‑0372 on Monday, Wednesday, or Thursday between 11:00 a.m. and 4:00 p.m., or during regular office hours at 781‑986‑4000 and ask to be transferred. Thank you for trusting us!
Eric Flores
1 year ago on Google
1
I was thinking of going here but after seeing the bad reviews and the SAME response, I'm all set
Alisha Myrthil
2 years ago on Google
1
Front desk lady was very rude and hung up in my face
Response from the owner2 weeks ago
Although this is late, We apologize for any inconvenience caused. We’ll address this promptly to ensure better service. Thank you for bringing it to our attention.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.2 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

New Life Counseling and Wellness Center works with several private insurance providers, please contact to verify your specific insurance provider.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Andrea Hayward

Owner and Executive Director and Psychotherapist

Riccardo Simon

Executive Director

Angela Scannell

Manager, Human Resource

Seanna Gamble

Psychotherapist

Camille Smith

Mental Health Counselor

Contact Information

Building icon

400-402 North Main Street
Randolph, MA 02368

Explore Other Centers Near Randolph

Reviews of New Life Counseling and Wellness Center

2.93/5 (14 reviews)
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0
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0
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6
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.93 (14 reviews)
Shaylee Bean
4 months ago
1

I worked with Miranda Barnes for a period of time, and initially my experience was positive. She allowed flexibility in sessions and gave me space to focus on what I needed during our time together. While I sometimes felt sessions weren’t always prepared in advance, I had a lot going on in my life, and simply having a therapist was helpful at the time. Our sessions were monthly and were always scheduled via Zoom. During our final scheduled appointment, I logged on at our usual time and waited 15 minutes, but Miranda never showed. I emailed her to confirm whether we were still meeting. She responded an hour later with no apology, saying yes—by which point our 30-minute session would have already been over. Because I have back-to-back commitments, classes, and meetings, I wasn’t able to suddenly attend a session an hour and a half late. She then emailed again suggesting a reschedule, but the time provided was unclear and not written as a normal appointment time. I waited, hoping she would realize the mistake, acknowledge what happened, or follow up to reschedule properly. Unfortunately, I never heard from her again. Miranda had previously mentioned that her supervisor monitored sessions, yet I never heard from the practice either. The lack of accountability and follow-up was extremely disappointing. As a client, it felt like I was simply abandoned. This happened months ago, but I feel it’s important to share and I would not want someone else to have a similar experience with Miranda Barnes. People come to therapy during vulnerable times where consistency, communication, and accountability are essential.

Response from the owner
Thank you for sharing your experience and for acknowledging the positive aspects of your work with Miranda. We appreciate you taking the time to recognize what was helpful. Miranda is a valued clinician who is committed to providing thoughtful, consistent, and supportive care to her clients. Our Clinical Director reviewed your feedback and has made multiple attempts to reach you by phone and email to better understand what may have occurred, as there may have been a miscommunication. If you are open to connecting, you may reach our Clinical Director at 781‑436‑0372 on Monday, Wednesday, or Thursday between 11:00 a.m. and 4:00 p.m., or during regular office hours at 781‑986‑4000 and ask to be transferred. Thank you for trusting us!
Eric Flores
1 year ago
1

I was thinking of going here but after seeing the bad reviews and the SAME response, I'm all set

Alisha Myrthil
2 years ago
1

Front desk lady was very rude and hung up in my face

Response from the owner
Although this is late, We apologize for any inconvenience caused. We’ll address this promptly to ensure better service. Thank you for bringing it to our attention.
Kamara Craig
2 years ago
5

I’ve been coming here for almost a year and having Afton as my first time therapist has been amazing. I swear I got soo lucky. I was having trouble finding one since Covid and one that takes Masshealth but I was referred to her on Facebook. My biggest struggle is giving myself grace. I feel like I’m doing okay in my life, but I could do better. Seeing Afton every week has helped me a lot from childhood trauma to everyday life struggles. At the end, all I can do is my best in life and I am doing my best. Life isn’t suppose to be perfect. We have ups and downs, smiles and frowns. Thank you Afton! Love ya 😊💕

Response from the owner
Afton has been a true blessing for you, and we’re grateful that you found her. Remember, life’s imperfections make it beautiful. Keep doing your best, and we’re here to support you!
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