Monte Nido – Vista

Monte Nido Vista Agoura Hills, CA 91301
Inpatient
The facilities at Monte Nido - Vista in Agoura Hills, CA 4

About Monte Nido – Vista

Monte Nido – Vista is a drug and alcohol rehab in Agoura Hills, California. They provide residential addiction treatment and eating disorder treatment for women.

Monte Nido provides residential luxury treatment in a gated estate with an organic garden and a pool. Treatment focuses on restoration of physiological and nutritional balance, implementation of healthy eating and exercise routines, elimination of harmful behaviors, and motivation development. Clients work on improving their self-image and identifying and addressing underlying causes of their eating disorder and substance use, while removing harmful patterns that affect self-care and relationships. Treatment also focuses on identifying and modifying patterns that may complicate recovery and developing an effective aftercare plan that includes strategies for relapse prevention. Additionally, this treatment program uses cognitive processing therapy, Motivational Enhancement Therapy (MET), CBT, and interpersonal therapy to address substance use and support behavior change.

Latest Reviews

Kenzie Mapstead
11 months ago on Google
1
If I could do less than one star I would. This was one of the most traumatic experiences in my life. In case you were considering going, I ll break it down for you.The brochure boasts wraparound support such as chiropractor care, massage therapy, weight training, yoga, mindful walks (daily! which is actually not allowed) There are actually no physical advantages to this program. No weight training, mindful walks, chiropractor care, massage therapy or even yoga. Everything is based on a level system. Outings, and movement are all level based. If you get 3 restrictions (not finishing a meal) you don t have any privileges. If you get 1, you don t have any privileges for the following day. For yoga my first week I laid on the mat and occasionally did a stretch. Your bathroom uses are monitored, someone stands by the door with the door cracked and they check the toilet before you flush. (This happens up until level 3 to my understanding.)The staff is brilliant at gaslighting, manipulating and invalidating the residents, so much so, we had to strategize how to stand our ground. They ll talk all day long about how it s a voluntary program and that you re free to leave, but once you say you want to go there s an onslaught from many of the providers. This includes threatening of AMA and ACA, stating it s your eating disorder that wants you to leave, or simply minimizing your experience and gaslighting you to believe it s not as bad as you think. Example; I was fed wheat, and I have a gluten sensitivity. The dietician and clinical director minimized and invalidated my experience by saying it was human error, it was only once and it s only a sensitivity. Wheat makes me feel really ill, and I expressed that concern to every staff member and to the staff BEFORE admittance as well!! I understand mistakes happen, but I m at an eating disorder program. Mistakes should NOT happen in regards to food. (Also, there were only 5 of us. How hard is it to feed 5 people). I m not going to speak on other peoples behalf, but there were multiple mix ups or misunderstandings with other residents as well.Most of the staff felt incredibly unsupportive. We were treated like toddler inmates. I felt like I was just a number on a paycheck to most of them. On my last day, leaving ACA, only one RC was kind to me and encouraged me. (Shoutout Ruby) On my second day there, because I felt so ill (not entirely convinced they weren t giving me wheat the whole time) and was talking to an RC about how sick I felt talking about the previous meal. She told me it wasn t an option to not talk about it and that that specific behavior would be challenged. Obviously I m there to challenge my eating disorder. But on my second day, only my first lunch there, to say that my feelings were immediately invalidated made me sob. On my first morning, I was crying so hard I was heaving. I went to throw up but the nurse wouldn t hand me the trash can. She said if I threw up it would be marked as a behavior in my chart. I felt more supported and encouraged by the other residents than I ever did from the staff.Residents say it s impossible to get to level 3. I personally don t think they want you to get to level 3 because the longer you re there the more money they get.IF you decide to go, these are some question to ask PRE admission. (These are all questions I wish I knew to ask.)How long does it take to move levels?Explain in detail the level system.Explain in detail the contract system.Explain in detail the consequences .Explain in detail, what types of movement I m allowed to partake in, and reasonings of why and why not.Why does the brochure boast physical advantages such as chiropractor care, massage therapy and movement, when those are not actually involved in their residential care?Explain in detail, the different forms of therapy, how often they re provided and by what providers.Explain the roles of the RC s. Many of the RC s relished their power.Ask about exposures, and how often they happen.Good luck!
Response from the owner10 months ago
Hi, Kenzie. We take this type of feedback seriously and would invite you to share more about your experience with a member of our clinical leadership team. If you are interested in doing so, please email: stayconnected@montenidoaffiliates.com, and we will be glad to put you in touch.
Kate Riley
1 year ago on Google
1
This place is an absolute scam I have horror stories from the staff, not only was miss treated I was bullied by staff and so many others were I called the health department on them and wrote grievances for one staff member they made them leave untill I was kicked out for having narcolepsy, they also allowed dangerous and violent patients to stick around. With raw uncooked food only allowed to shower 3 times out of my 30 day stay harassment and bullying from staff. Hiring a message therapist to be a therapist keep in mind they had no training. Being yelled at, ignoring culture and peoples religions and food allergies etc. they don t care and they just want your money they did nothing to help me or others their please look into other treatment facilities
Troy H.
3 years ago on Google
3
First off, I m very grateful for the three months I had at Vista. My life has changed forever and I am in a place I had given up hope on achieving. Three stars because a couple things happened that negatively impacted my time there.1. Part of my religious practice involves spell casting. After casting one in the backyard with another client, I was told I couldn t do it again because out of respect for people of all beliefs, Vista is a secular establishment. They said it wasn t personal, and they would say the same to any client doing religious practices in common areas. Fair enough, but two Jewish clients were allowed to say a prayer and light the Menorah in the common room every night of Hanukkah. I felt the issue had more to do with my practice than maintaining secularity.2. ~2 months into my time there, I overheard a (white) client rapping along to a song with three staff members, and she accidentally said the n word. Instead of someone saying that s not appropriate, etc., a staff member said, it s ok, it s a song, and they laughed and continued singing. I m Black and was the only POC client, and that was really upsetting. At the time I had difficulty communicating my feelings with words instead of actions, so I essentially checked out mentally, which impacted my last month there. I could ve reported it, but resented the fact that I d have to, because the staff present should have addressed it appropriately in the moment. It also made me lose trust in staff as a whole - I saw multiple staff members not take it seriously, and I questioned whether anyone else would. I ended up feeling very disconnected, and it sucked to hold that in every day while having to interact with those staff members (one was someone I saw almost daily).Also, maybe things have changed, but the food is dreadful. It isn t just a personal opinion - everyone felt the same way.But all in all, thank you Vista for your help. I had been to treatment a couple times, but it didn t stick until I came here. I m now behavior free for over two years, and words cannot express how incredible it feels.
Response from the owner2 years ago
Thank you for sharing! At Monte Nido our clinicians, many recovered themselves, combine clinical wisdom, evidence-based protocols and mindfulness practices, resulting in state-of-the-art care for mind, body and soul. We re happy to hear your experience has been positive and look forward to continuing to support you on the path to full recovery. That being said, our clients' safety and comfort are our top priority. We hope to provide resolution to the challenges you experienced and invite you to email or call us directly to discuss further.
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Rehab Score

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8.4 / 10

Location

Accepted Insurance

Monte Nido – Vista works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.

Equine therapy, aka equine-assisted therapy (EAT), is a form of experiential therapy that involves interactions and activities with horses. It does not necessarily involve riding horses, but all activities related to horses, such as feeding, grooming, haltering and leading them. A mental health professional frequently oversees the activities (often in conjunction with a horse professional), and helps patients process their thoughts, feelings, and behavior patterns during and/or after the interaction.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (888) 228-1253
Building icon

Monte Nido Vista
Agoura Hills CA, 91301

Fact checked and written by:
Kelly Junco, CPC, CPRC, BA, BS
Edited by:
Kerry Nenn, BSW

Reviews of Monte Nido – Vista

3.8/5 (16 reviews)
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Google Reviews

3.8 (16 reviews)
Shoshannah
9 months ago
1

Response from the owner9 months ago
Hi, Shoshannah. We take this type of feedback seriously and would invite you to share more about your experience with a member of our clinical leadership team. If you are interested in doing so, please email: stayconnected@montenidoaffiliates.com, and we will be glad to put you in touch.
Kenzie Mapstead
11 months ago
1

If I could do less than one star I would. This was one of the most traumatic experiences in my life. In case you were considering going, I ll break it down for you.The brochure boasts wraparound support such as chiropractor care, massage therapy, weight training, yoga, mindful walks (daily! which is actually not allowed) There are actually no physical advantages to this program. No weight training, mindful walks, chiropractor care, massage therapy or even yoga. Everything is based on a level system. Outings, and movement are all level based. If you get 3 restrictions (not finishing a meal) you don t have any privileges. If you get 1, you don t have any privileges for the following day. For yoga my first week I laid on the mat and occasionally did a stretch. Your bathroom uses are monitored, someone stands by the door with the door cracked and they check the toilet before you flush. (This happens up until level 3 to my understanding.)The staff is brilliant at gaslighting, manipulating and invalidating the residents, so much so, we had to strategize how to stand our ground. They ll talk all day long about how it s a voluntary program and that you re free to leave, but once you say you want to go there s an onslaught from many of the providers. This includes threatening of AMA and ACA, stating it s your eating disorder that wants you to leave, or simply minimizing your experience and gaslighting you to believe it s not as bad as you think. Example; I was fed wheat, and I have a gluten sensitivity. The dietician and clinical director minimized and invalidated my experience by saying it was human error, it was only once and it s only a sensitivity. Wheat makes me feel really ill, and I expressed that concern to every staff member and to the staff BEFORE admittance as well!! I understand mistakes happen, but I m at an eating disorder program. Mistakes should NOT happen in regards to food. (Also, there were only 5 of us. How hard is it to feed 5 people). I m not going to speak on other peoples behalf, but there were multiple mix ups or misunderstandings with other residents as well.Most of the staff felt incredibly unsupportive. We were treated like toddler inmates. I felt like I was just a number on a paycheck to most of them. On my last day, leaving ACA, only one RC was kind to me and encouraged me. (Shoutout Ruby) On my second day there, because I felt so ill (not entirely convinced they weren t giving me wheat the whole time) and was talking to an RC about how sick I felt talking about the previous meal. She told me it wasn t an option to not talk about it and that that specific behavior would be challenged. Obviously I m there to challenge my eating disorder. But on my second day, only my first lunch there, to say that my feelings were immediately invalidated made me sob. On my first morning, I was crying so hard I was heaving. I went to throw up but the nurse wouldn t hand me the trash can. She said if I threw up it would be marked as a behavior in my chart. I felt more supported and encouraged by the other residents than I ever did from the staff.Residents say it s impossible to get to level 3. I personally don t think they want you to get to level 3 because the longer you re there the more money they get.IF you decide to go, these are some question to ask PRE admission. (These are all questions I wish I knew to ask.)How long does it take to move levels?Explain in detail the level system.Explain in detail the contract system.Explain in detail the consequences .Explain in detail, what types of movement I m allowed to partake in, and reasonings of why and why not.Why does the brochure boast physical advantages such as chiropractor care, massage therapy and movement, when those are not actually involved in their residential care?Explain in detail, the different forms of therapy, how often they re provided and by what providers.Explain the roles of the RC s. Many of the RC s relished their power.Ask about exposures, and how often they happen.Good luck!

Response from the owner11 months ago
Hi, Kenzie. We take this type of feedback seriously and would invite you to share more about your experience with a member of our clinical leadership team. If you are interested in doing so, please email: stayconnected@montenidoaffiliates.com, and we will be glad to put you in touch.
Kate Riley
1 year ago
1

This place is an absolute scam I have horror stories from the staff, not only was miss treated I was bullied by staff and so many others were I called the health department on them and wrote grievances for one staff member they made them leave untill I was kicked out for having narcolepsy, they also allowed dangerous and violent patients to stick around. With raw uncooked food only allowed to shower 3 times out of my 30 day stay harassment and bullying from staff. Hiring a message therapist to be a therapist keep in mind they had no training. Being yelled at, ignoring culture and peoples religions and food allergies etc. they don t care and they just want your money they did nothing to help me or others their please look into other treatment facilities

Troy H.
3 years ago
3

First off, I m very grateful for the three months I had at Vista. My life has changed forever and I am in a place I had given up hope on achieving. Three stars because a couple things happened that negatively impacted my time there.1. Part of my religious practice involves spell casting. After casting one in the backyard with another client, I was told I couldn t do it again because out of respect for people of all beliefs, Vista is a secular establishment. They said it wasn t personal, and they would say the same to any client doing religious practices in common areas. Fair enough, but two Jewish clients were allowed to say a prayer and light the Menorah in the common room every night of Hanukkah. I felt the issue had more to do with my practice than maintaining secularity.2. ~2 months into my time there, I overheard a (white) client rapping along to a song with three staff members, and she accidentally said the n word. Instead of someone saying that s not appropriate, etc., a staff member said, it s ok, it s a song, and they laughed and continued singing. I m Black and was the only POC client, and that was really upsetting. At the time I had difficulty communicating my feelings with words instead of actions, so I essentially checked out mentally, which impacted my last month there. I could ve reported it, but resented the fact that I d have to, because the staff present should have addressed it appropriately in the moment. It also made me lose trust in staff as a whole - I saw multiple staff members not take it seriously, and I questioned whether anyone else would. I ended up feeling very disconnected, and it sucked to hold that in every day while having to interact with those staff members (one was someone I saw almost daily).Also, maybe things have changed, but the food is dreadful. It isn t just a personal opinion - everyone felt the same way.But all in all, thank you Vista for your help. I had been to treatment a couple times, but it didn t stick until I came here. I m now behavior free for over two years, and words cannot express how incredible it feels.

Response from the owner3 years ago
Thank you for sharing! At Monte Nido our clinicians, many recovered themselves, combine clinical wisdom, evidence-based protocols and mindfulness practices, resulting in state-of-the-art care for mind, body and soul. We re happy to hear your experience has been positive and look forward to continuing to support you on the path to full recovery. That being said, our clients' safety and comfort are our top priority. We hope to provide resolution to the challenges you experienced and invite you to email or call us directly to discuss further.
Michelle Falco
3 years ago
5

Monte Nido in general is incredible at patient advocacy, best in class treatments, and most of all empathy from all the staff.

Response from the owner3 years ago
Thank you for sharing! At Monte Nido our clinicians, many recovered themselves, combine clinical wisdom, evidence-based protocols and mindfulness practices, resulting in state-of-the-art care for mind, body and soul.
Bedard Leandro
3 years ago
4

The RCs here helped me in being able to make good decisions and learn to find the middle ground, not be so rigid between black and white. Overall, a pretty good program.

Response from the owner3 years ago
Thanks for your feedback. We're glad we could help you learn more about self-acceptance and rigidity. We also appreciate your kind words.
Sneeds Louious
3 years ago
5

I Recommend this place 100%. I always felt safe, and I learned so much about myself.

Response from the owner3 years ago
Thank you so much! We re happy to hear your experience has been positive and look forward to continuing to support you on the path to full recovery.
claire weede
3 years ago
5

Monte Nido Vista was truly the biggest blessing to me and saved my life. Each and every one of the staff members truly cares about you as an individual and goes out of their way to support you, fight for you and be there for you throughout every part of the process. The groups were engaging and very beneficial and the days are structured very well. I am forever grateful for Vista for helping me get back on my feet and realize that I can live my life free from my eating disorder. They are the best of the best and I wouldn't recommend anywhere else.

Response from the owner3 years ago
Thank you for sharing! At Monte Nido our clinicians, many recovered themselves, combine clinical wisdom, evidence-based protocols and mindfulness practices, resulting in state-of-the-art care for mind, body and soul. We re happy to hear your experience has been positive and look forward to continuing to support you on the path to full recovery.
Sydney Hafer
3 years ago
5

Monte Nido Vista saved my life and is truly the best treatment center I have ever been to. The staff: therapists, dietitian, CNAs, nurses, doctors, chef, etc. are absolutely incredible and care so deeply for the clients. They work on a levels system that allows clients to work on individual skills they are looking to challenge during treatment with the support of staff. Groups were always engaging and helpful -- I always felt that I left group learning something new. Monte Nido Vista helped me realize that I can live a life without my eating disorder, and for that I am so thankful. I do not have enough good things to say about my experience there.

Response from the owner3 years ago
Thank you so much, Sydney! We re happy to hear your experience has been positive and look forward to continuing to support you on the path to full recovery.
Espinosa L
4 years ago
5

The family therapy and mindful movement classes were really helpful. They helped me prepare for graduating and going back to real life.

Response from the owner4 years ago
Thank you for sharing! At Monte Nido our clinicians, many recovered themselves, combine clinical wisdom, evidence-based protocols and mindfulness practices, resulting in state-of-the-art care for mind, body and soul. We re happy to hear your experience has been positive and look forward to continuing to support you on the path to full recovery.
Anita B
4 years ago
4

Agoura Hills is a good program. I learned a lot. Thank you for everything!

Response from the owner4 years ago
We appreciate your feedback! Monte Nido wishes you the best in your recovery.
Fay M
4 years ago
5

I think Vista is an incredible program. It can really change your life if you let it, and it changed my life immensely. Every staff member is helpful and incredibly supportive. They genuinely care for their clients; current and past. I love Vista! Although I m happy to take my next step in my recovery; I am so incredibly sad to leave this incredible place.

Response from the owner3 years ago
Thank you so much! We re happy to hear your experience has been positive and look forward to continuing to support you on the path to full recovery.
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