Midwest Center for Youth and Families

1012 West Indiana Street Kouts, IN 46347
Inpatient
Midwest Center for Youth and Families IN 46347

About Midwest Center for Youth and Families

If your children have mental or behavioral problems, then Midwest Center for Youth and Families may be what they need to get back on their feet. It’s a residential center in Kouts, Indiana. They help girls ages 10-18 and boys from 12-18. If your income isn’t that high, they do accept Indiana Medicaid.

When your kids are admitted, they’ll get a range of therapy options to help tackle any behavioral issues. There’s the traditional therapy done in groups and with individuals, and there’s also learning through art, music, taking care of horses, and even a ropes course. Family meetings are held on weekends, and they’ll have parenting classes and assistance for you and other adult caregivers. That way, you’ll have better communication with your kids. And in case you’re wondering, they don’t restrain their clients, even if they get rowdy.

In addition, they’ll provide a stable setting where your kids can recover. School is offered in the primary and secondary grades with accredited teachers. They’ll hang out with their own age groups and build up their socializing and teamwork skills. If they need extra help, the school year can be extended to get them that extra boost. All meals and nutrition are provided. Nurses are standing by 24/7 just in case of an emergency. The length of stay is usually at least 30 days.

Facility Overview

Bed icon 74
Number of Available Beds

Latest Reviews

Brayden Rich
1 week ago on Google
5
Undeniably a life changing experience. I was on North Unit from 9-2-24 to 12-23-24, and I can confidently say that I've never met a more passionate group of kids and adults in my life. All of the staff were world-class in my opinion, particularly the therapists, and the therapy aspect of being at MCYF was highly beneficial.For parents bringing your child here: the treatment team here is the best of the best. Your child will get the help they need. All of the staff perform their job duties at a high level and they prioritize safety over anything.I MISS YOU NORTH UNIT! TEACHER WENDY, PICKLE, EARL, DR. J, JASMINE, FRANK, O, D'ANGELO, TRE ... ALL OF YOU KIDS THAT I SPENT MY TIME WITH!!! I LOVE YOU GUYS THERAPEUTICALLY.
Response from the owner1 week ago
Hi, Brayden. Thank you for taking the time to leave us such positive feedback. We greatly value your kind words and will be sure to pass this along to our team. Thank you again and have a great day!
scott Hoffman
1 week ago on Google
1
If I could rate 0 stars I would. As a parent of a struggling child. You fight for your child's well-being. With that said. This facility has falsified their documents intentionally, leaving precautions off my sons records. Precautions or self-harming and aggression. They have lied to insurance stating he was stable to be released while he is actively self harming. They filed charges of child abandonment against myself and his mom because they were pushing him out the door, only because I obtained all his medical records and started questioning the validity.They begun telling my son that I was getting arrested for neglecting him. My son is smart enough and definitely knows better. I currently have a lawsuit case building against them, my advice is save yourself and your child and please please look into other options. I hope this helps! Good luck
Bri
1 week ago on Google
1
I was there for two months I did not like the experience there was a lot of drama a lot of arguing I saw a lot of disturbing things and I recommend not going there because when I was there, you can t really do much and if you were having a bad phone call, they would hang up the phone call also You could be put on SH For scratching, even if you re not trying to hurt yourself, even if it s just like a little mosquito bite and plus plus A lot of the staff there was not therapeutic and would yell at us, told us to shut up, and a lot of them was really rude. I have more trauma than before. I went there, and it added more trauma. The staff will act like everything s fine to parents also, when I was there, I was having a really bad day and I was in an argument with kids and they called me a lot of names and when I told the staff about it, they called my mom and told her that I had a really good day and covered up what they did kids were harming their self In front of the staff and the staff would sit there and watch And one day I was crying and they told me that I couldn t cry because it wasn t the appropriate time too if Kid or You need help long-term help I recommend not going to this place
Response from the owner1 week ago
Hi, Bri. Thank you for sharing your concerns with us. We'd appreciate the opportunity to discuss them with you in more detail directly. Should you wish to speak with a representative in more detail, please provide us with your contact information by visiting http://www.midwest-center.com/contact-us/. Thank you again.
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Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.6 / 10

Location

Accepted Insurance

Midwest Center for Youth and Families works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
24-hour icon24-Hour Clinical Care
When you receive 24-hour clinical care in Indiana, you'll be under constant supervision from highly trained medical staff. Nurses, doctors, and addiction specialists provide medications and other treatment to address withdrawal symptoms and any additional medical needs. Common medications that are prescribed include valium and Librium to relieve alcohol withdrawal, and anti-depressants to relieve cocaine withdrawal. For opioid abuse, doctors may prescribe methadone or naltrexone to manage cravings and clonidine to treat high blood pressure.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Chris Iliff

Chief Executive Officer

Dr. Douglas Jarvis

Certified Child and Adolescent Psychiatrist, Medical Director

Trey Biggs

Board Certified Psychiatric-Mental Health Nurse Practitioner

Kate Chester, , RN, BSN,

Director of Nursing

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (888) 629-3471
Building icon

1012 West Indiana Street
Kouts, IN 46347

Fact checked and written by:
Peter Lee, PhD
Edited by:
Kerry Nenn, BSW

Reviews of Midwest Center for Youth and Families

2.6/5 (191 reviews)
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Reviews

2

Extremely strict treatment, I mean if it suits you to work that way then do it, but I did not like it. Therapies are weird, one time we sat in a circle and told what we hated about each other, and if you try to talk about your emotions they call you attention seeker. Not hel ... Read More

Reviewed on 2/20/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (190 reviews)
Brayden Rich
1 week ago
5

Undeniably a life changing experience. I was on North Unit from 9-2-24 to 12-23-24, and I can confidently say that I've never met a more passionate group of kids and adults in my life. All of the staff were world-class in my opinion, particularly the therapists, and the therapy aspect of being at MCYF was highly beneficial.For parents bringing your child here: the treatment team here is the best of the best. Your child will get the help they need. All of the staff perform their job duties at a high level and they prioritize safety over anything.I MISS YOU NORTH UNIT! TEACHER WENDY, PICKLE, EARL, DR. J, JASMINE, FRANK, O, D'ANGELO, TRE ... ALL OF YOU KIDS THAT I SPENT MY TIME WITH!!! I LOVE YOU GUYS THERAPEUTICALLY.

Response from the owner1 week ago
Hi, Brayden. Thank you for taking the time to leave us such positive feedback. We greatly value your kind words and will be sure to pass this along to our team. Thank you again and have a great day!
scott Hoffman
1 week ago
1

If I could rate 0 stars I would. As a parent of a struggling child. You fight for your child's well-being. With that said. This facility has falsified their documents intentionally, leaving precautions off my sons records. Precautions or self-harming and aggression. They have lied to insurance stating he was stable to be released while he is actively self harming. They filed charges of child abandonment against myself and his mom because they were pushing him out the door, only because I obtained all his medical records and started questioning the validity.They begun telling my son that I was getting arrested for neglecting him. My son is smart enough and definitely knows better. I currently have a lawsuit case building against them, my advice is save yourself and your child and please please look into other options. I hope this helps! Good luck

Bri
1 week ago
1

I was there for two months I did not like the experience there was a lot of drama a lot of arguing I saw a lot of disturbing things and I recommend not going there because when I was there, you can t really do much and if you were having a bad phone call, they would hang up the phone call also You could be put on SH For scratching, even if you re not trying to hurt yourself, even if it s just like a little mosquito bite and plus plus A lot of the staff there was not therapeutic and would yell at us, told us to shut up, and a lot of them was really rude. I have more trauma than before. I went there, and it added more trauma. The staff will act like everything s fine to parents also, when I was there, I was having a really bad day and I was in an argument with kids and they called me a lot of names and when I told the staff about it, they called my mom and told her that I had a really good day and covered up what they did kids were harming their self In front of the staff and the staff would sit there and watch And one day I was crying and they told me that I couldn t cry because it wasn t the appropriate time too if Kid or You need help long-term help I recommend not going to this place

Response from the owner1 week ago
Hi, Bri. Thank you for sharing your concerns with us. We'd appreciate the opportunity to discuss them with you in more detail directly. Should you wish to speak with a representative in more detail, please provide us with your contact information by visiting http://www.midwest-center.com/contact-us/. Thank you again.
Colton Carlisle
4 weeks ago
3

guys this place is really what you and your peers make it. yeah this place seems shitty and horrible and some times it is. a lot of times actually. but its who you put yourself with there. you guys are all stuck in a unit together, you guys are all doing the same things but every one of you is feeling different things. i get it. its hard to live with up to 20 different people you just met a day ago. i was there back in december 2023 to january 2024. 3 days before christmas and 2 weeks before my birthday. i was miserable there but i give the staff a whole lotta credit for me making it outta there. the people i was with were cool and if was kinda decent the first few weeks. only a few new people came in, we all kinda started getting to know each other but by the end of my stay there was nothing i wanted to do more than bow down in front of God Himself and thank him for getting me outta there. like i said its what you make it. there was a lot of bs going on in my unit when i left but before all that happened i didnt mind being stuck with them for a month. and thank God it was only a month. i learned a lot abt myself while i was there. lessons got learned. the one thing i still appreciate from this place is im sober. i relapsed after i got out but i feared this place and now im 9 months sober. staff shoutouts cus genuinely without yall i wouldnt have made it through all that. this is tough but you are tougher - first shoutout goes to nurse mo. everyday i started a hug line she will never forget about. i knew it was gonna be fun with her when she did my check in. miss debbie and miss v were my first staff, i miss miss debbie bruh she was so sweet and miss v was a hard ass but she helped me through it. sydney is like one of my old bosses and i admire that. sarah, sarah went freaking brunette the week i was leaving felt werid seein her as a long haired brunette but she told me i was like a little brother to her. she was like the older sister i didnt get. she made me laugh and cheered me up. she js made my nights there better. wendy is like the cool aunt everybody wants frl. wendys the chill staff member that js goes with whatever rolls. dont piss her off tho. i still have the valentines day mailbox we made on unit one night and i still have her letter sitting in there. i miss taylors ttmnt and bluey pictures. she was a great therapist, and dr jarvis was the best doctor i coulda asked for there. he got me out before my sisters sweet 16 and even though i missed my brothers 21st i was glad not to miss hers too. the guitar pick is holding up great works like a beauty and i still play with my little fidget when i get bored. denise js makes everybody simp over her its great she drove me from grand rapids michigan to kouts indiana. ride was wild i sat there in complete silence looking out the window the whole time. but in all seriousness midwest is really what you make it. you as well as the people on your unit. i got both sides, we started out good as a unit, no bs, we did team building, it was ight. then we had to have a supervisor talk to us abt bullying. wild how it can go from one thing to another in less than 2 weeks. some staff are hard on the kids, some staff dont care like others do but at the end of the day they re all there to keep us safe and theyre gonna be right there the next day. other cons of this place are the 10 minute bathroom rule, foot in door rule(i get it but when i have no active sh or ed activities i did not need to be on them till the week i left) and the line up bruh i felt like i was lining up on them bars waiting to get patted down by my officer the hands behind your back thing did not fly with me. i felt trapped and i felt shackled down. pros are you get incentives. unfortunately for my squad equine got cancelled twice due to a resident running off from equine and ending up in a cop car at a farm and the weather. but we got movie and popcorn night every friday and wendy got us flavored ice on christmas. some have different experiences some have similar but thats mine

Response from the owner4 weeks ago
Hi, Colton. Thank you for taking the time to leave us these kind comments. We'd like to learn more about any concerns you may have. At your convenience, please provide us with your contact information by visiting https://midwest-center.com/contact-us/. We hope to hear from you soon.
Bags With Mags
4 weeks ago
1

ur kid isn t better, they r just scared of going back. hope this helps!

Response from the owner4 weeks ago
We appreciate that you took the time to review us. We would like to attain more details about this; could you please visit http://www.midwest-center.com/contact-us/ at your earliest convenience and provide us with your contact information? We look forward to hearing from you.
Deena Muoio
1 month ago
1

I was a resident here for a month(I got taken out by my parents. THANK GOD.) I hated every second of it. I was in the kids ward. The people were OK I guess I miss some of the girls there but the only staff I liked was the therapist Chloe, She made the light of my day. I feel that I did NOT need to be in there, I have scars trauma from being held down for hours screaming for them to get off me, I wouldn't even be harming anyone, I would just be in my own little world than I would be in a hold. I just wanted too see my parents, I hated that I was away from everyone for so long. I missed them. The staff (Except one of the therapist) Were the worst. They wouldn't take care of the people at all. They didn't even have that many therapists. The only real therapist I knew of was the physical ones or just the ones to vent to and there was only one of them which was Chloe. She needed a raise, She made basically all of my problems go away. I miss one of the girl (not her real name due to HIPPA) Chicken soup she was also a very good person I don't feel that she needed to be in there. Due to all of the commotion, drama, and just people in general. All of the people hated me there except her and one other person. They know who they are! I wish greatly that this experience will not happen to other residents. It was very traumatic and I am glad I am past it now. Chick soup if you see this I miss you!

Response from the owner1 month ago
Hi, Deena. Thank you for taking the time to leave us this review. We would appreciate the opportunity to work with you directly regarding your review. Could you please visit http://www.midwest-center.com/contact-us/ at your earliest convenience and provide us with your contact information? Thank you.
Kameryn Jones
1 month ago
5

I had wonderful staff on NORTH unit. my teacher, Teacher Wendy, was very helpful by helping me be a part of my treatment while I was here for 3 months. Pickle aka "Nicole" I also want to give a shout out to for being there to advocate for the residents wants and needs. I believe that If you are a parent you should admit your child here If they need it. All Children under blue level will get 10 min phone calls each night with the first 2 being a speaker phone call. this place has really helped me learn and grow Thank you Teacher Wendy and Pickle "Nicole" I hope that Neverland will always be a safe space for all those young men that get admitted!

Response from the owner1 month ago
Hi, Kameryn. Thank you for taking the time to give our staff a shout-out! Hearing kind words and sentiments such as these are always so meaningful. We will be sure to forward your positive messages along to our team. Take care, and we hope you are well!
Brooke Glatczak
1 month ago
1

I was a resident here for 3 months back in 2014. It was probably one of the most horrible experiences of my life. There was so many secret "romantic" relationships between the girls.There was a crazy amount of physical assaults. It was a toss up if a staff member would intervene or entertain it.I was attacked by another resident during my stay. This girl was throwing a "tantrum" in the hallway because they would not let her use the bathroom. She was screaming and banging on things. She kept threatening to urinate on the floor. She threw paperwork all around the hallway. I have sensory issues and her screaming was bothering me incredibly. I asked the staff to let her use the bathroom so she would stop yelling. The girl then proceeded to run into my room and started punching me in my head. The staff took their sweet time to get to my room.The bugs were ridiculous in this place. The food was absolutely horrible. Staff would threaten the children constantly.I am 25, and I am a mother myself now. I would NEVER send my child to a place like this. Programs like this do more harm than good. If your child is coming home and seems "cured", it's only because they are petrified of being sent back.

Response from the owner1 month ago
Hi, Brooke. Thank you for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting http://www.midwest-center.com/contact-us/. We hope to hear from you soon.
Gizmo Curtis
1 month ago
1

If there was a rating for 0 stars I d give them that. I was a patient from August 2023 to October 2023 and it s the worst facility I ve ever been to. They locked me in my room for 3 months and would not let me shower for days, or have any phone calls. The staff yelled at me constantly, gave me more PTSD than I ve ever had. I was getting fight threats, and got fought a few times. I was trying to defend myself, and they would take away privileges like going outside, I ended up inside walls for my entire stay.

Response from the owner1 month ago
Hi, Gizmo. We understand that your time is valuable and appreciate you taking the time to share your feedback with us. If you would like to discuss your concerns further with a representative, please provide us with your contact information by visiting http://www.midwest-center.com/contact-us/. Thank you for reaching out.
Noah Novak
2 months ago
2

I must admit, I did actually get treated successfully here. It's just the environment that caused me to rate this place 2 stars. There were earwigs from time to time, the food is bad, and other residents can be good or bad sometimes. Other than that, the staff were good at understanding what I needed and helped me when I needed help. I want to shout out the peers who helped me with my treatment as well as the staff on North Unit. Thanks for everything! :)

Response from the owner2 months ago
Hi, Noah. Thank you for taking the time to leave us these kind comments. We'd like to learn more about any concerns you may have. At your convenience, please provide us with your contact information by visiting http://www.midwest-center.com/contact-us/. We hope to hear from you soon.
Maylee Ann
2 months ago
1

Do not send your kids here! I am 16 and have been there twice both times for 3 months and I hated every second of it. When I found out I was getting sent back a second time I had the worst breakdown because I never wanted to go back to that hell ever again. The first time I went I was 13 and was put on the oldest girl unit because there wasn't any other bed open. Imagine being 13 and forced to live with girls double your size trying to intimidate you simply because your an easy target. I was eventually switched to a different unit where a made some friends and one of my closest friends ended up stealing a pencil sharpener from a staff and hurting herself while we were all piled up in the back hall because another girl was having a problem in the day room. Imagine watching your friend bleed out on the floor and pass out in front of you in a place that is supposed to be therapeutic . Thats only one of the terrible things that happened my first stay. The second time I went was last year and that time wasnt any better. The main problem was a male staff that had just got hired and multiple girls were trying to tell the staff that he was being inappropriate two even tried telling the staff about what he did to them in their rooms but it was shut down by the staff and when I asked if they looked into it they said that there was no reason to because there was no proof on the camera even though I know if they really looking into the cameras and watched them they wouldve seen some very inappropriate and disturbing things that he was doing. I have a lot more to say but you would be reading in total six months of abuse and I dont want to relive that horrible experience. If you are a parent reading this please do NOT send your child here find a safer place that will focus more on the wellbeing of your child and not on trying to hide the mental and physical abuse they put on your child.

Response from the owner2 months ago
Thank you for the review, Maylee. We would like to work with you directly about your feedback. Could you please visit us at http://www.midwest-center.com/contact-us/ to provide us with your contact information so we can reach out to you? Thank you.
Doc
2 months ago
5

Sadly, I can't leave the lengthy review I wanted to due to the word limit. :-(My daughter was recently a resident here for about three months. She was hostile and aggressive, had substance abuse issues (THC/NIC), was a no show at school, and was also involuntarily committed by the county just prior to her agreeing to go here.**As a parent AND senior healthcare administrator myself the host of bad reviews had us very worried about her going here, and to boot it was out of state!There were some support staff issues during her three months stay that were QUICKLY acted on by the administration. I never once felt that when I brought an issue to their attention that it was side stepped or ignored. They acted QUICKLY on any issue I brought to their attention and believe me there were several.If you are considering sending your child here YOU have to be heavily INVOLVED in that stay. Meaning listen to what your child says and if it does not seem right or excessive bring it to their attention. And I don't mean the shift charge nurse/manager, the administration WILL listen and act on your issues if you bring it to them!! Don't just say this place sucks because of an incident when you've not done your part as a parent and get some eyes on the issue.There are times when discussing a small issue with the shift supervisor is appropriate BUT if there is a staff problem call the front office. My primary person in the executive office was Katie Williams she is a director, and she listens and addresses issues of that magnitude. TALK TO THEM!!! Your teens future may just depend on it.My daughter s therapist (Megenn) was also amazing. She's tough but kind and fair. The kids know this and in the end my daughter (who HATED her in the beginning BTW) cried when she had to say good bye - yes pretty amazing considering how she was on day one. F bombs were the norm.Again, there WERE some staff and quality of life issues here and there however, in the end my once violent, "spicy", belligerent daughter wrote a lot of the unit staff warm good bye letters when it was time for her to finally come home. Again, this is huge!Midwest, like any medical facility is the sum of its patients and staff. Our heavy involvement in every step of our daughters recovery and time there made a huge difference in the outcome.Our daughter has been home for about a month now, and she is a changed girl. Sure there are the typical teen things that still happen, cleaning her bedroom and such but she handles adversity and anger so much better now and in some cases better than us. Why, because at certain points we tend to live in the past, forged by all those bad things that HAD happened.She is a changed person, we can't judge her by past actions even when somethings pops up that reminds us of things past. To date, she is back in school, and the house is calm and so is she. She worked hard to get where she is today so giving her the benefit of the doubt and NOT easily giving into our own fears is key to her success - and ours as a family.All we can say is thank you Midwest, you literally grabbed that child and pulled her from a horrible collision with a terrible fate.We can't thank you enough.

Response from the owner2 months ago
Hi, Doc. Thank you for taking the time to share your kind words with us! Compliments such as these are held very dear to our hearts. We re currently working on a staff recognition campaign and would like to share your kind words with our community. If we may include your anonymous feedback, please fill out the following form by visiting https://ebgw.short.gy/MidwestCenterforY&F. Thank you again for sharing your thoughtful comments with us.
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