The worst emergency room in life, they do not care about the patient or how severe the emergency is, they care that they pay what is due and as fast as possible! I do not recommend it but not even jokingly
About Mercy Hospital – Minneapolis
Specialty rehab programs at Mercy Hospital – Minneapolis include age-sensitive addiction treatment considering health and life-stage issues of older adults and accessible addiction treatment using sign language and adapted communication methods.
Latest Reviews
I went in for a severe burn and the doctor (don t remember his name) in the emergency room came in right away and was respectful and treated me fast. I was also given a nurse that used to work in a burn unit who gave very good advice as well. I usually go to the Mayo Clinic where I live and I know I would ve had to wait forever with them I m very happy and I couldn t be more thankful. Thank you again. Amanda
Response from the owner5 days ago
Thank you for the positive feedback, Amanda! All of us at Mercy Hospital strive to provide our patients with the highest quality of care possible, and we are happy to hear about your positive experience.
Triage in the ED is minimal; on two occasions the providers in this department disregarded many people in clear distress. I brought my child in for RSV and they failed to mention their peds unit doesn t exist anymore and sent us to a hospital via ambulance outside of our network against our consent after 14 hours in their ED. Despite having a conversation with us multiple times that we did not want to be sent to an out of network provider which led us to be stuck with a massive medical bill.Although they have so many patients and I get wait times are long because of it, the nurses are outright disrespectful, demeaning to patients, and don t seem to care about the field they are in. I watched another patient miscarry in the ED bathroom for over an hour before getting the care she needed. I was in for chest pain and tachycardia, and the triage nurse outright said she didn t care. Bedside manner doesn t exist in triage at Mercy.I would recommend going to any other ED in the metro to avoid this.However, the doctors, nurses, and techs once you are past the initial group are extremely attentive, kind, and understanding. It s a shame you have to go through so many hoops just to be seen by a professional provider.
Response from the owner5 days ago
Thank you for taking the time to leave a review, Grace. If you would like to discuss any concerns regarding your care, we welcome you to call our patient care liaisons at 763-236-8061. Thank you.
One of the nurses Julie that works there is the reason there is a stereotype of nurses being catty mean girls. I said what I said. She failed to contact me or have someone contact me that my mom s oxygen was unstable post-surgery and ended up laughing at me and said she was too busy and it s not her job even though I was told to come pick her up soon, then she wasn t ready for 3 hours because of the medical issue and lack of communicating important information. No thanks, if I personally ever need medical attention, I would rather go to a local Taco Bell for help.
Response from the owner1 week ago
Thank you for taking the time to let us know about your experience, Melissa. We're disappointed to hear about what happened and would like the opportunity to further discuss it with you. You can contact our patient care liaisons at 763-236-8061. Thank you. 
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
7.5 / 10
Gallery
Location
Accepted Insurance
Medica
UCare
South County Health Alliance
Hennepin Health
PreferredOne
PrimeWest Health
WPS Health Solutions
Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Inpatient Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
Treatments
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Contact Information
(763) 236-7911 
4050 Coon Rapids Boulevard
Minneapolis, MN 55433
Get Help Now - 651-419-8121
Who Answers?
Who Answers?
