Maui Memorial Medical Center

221 Mahalani St Wailuku, HI 96793
InpatientOutpatient
Maui Memorial Medical Center - Behavioral Health HI 96793

About Maui Memorial Medical Center

Maui Memorial Medical Center - Behavioral Health is an alcohol and drug rehab center in Wailuku, Hawaii that offers mental health and behavioral health treatment. Their services begin with a psych evaluation to help individuals receive a proper diagnosis and get on the right treatment plan.

Maui Memorial Medical Center – Behavioral Health offers a clinical approach to treatment. Programs include inpatient treatment and a partial hospitalization program (PHP).

Inpatient Treatment
The inpatient program is for individuals who are at risk of hurting themselves or others. This is an 11-bed, short-term, acute treatment option to help stabilize clients. Clients receive medical evaluations and medication management services, along with psychological treatment and referrals to their next phase of support.

Partial Hospitalization Program
The partial hospitalization program is for individuals who need a highly structured outpatient environment but do not need inpatient care. Clients meet regularly throughout the week with mental health practitioners, nurses, psychiatric professionals, and counselors.

Latest Reviews

Yolanda G
1 week ago on Google
1
If your sick and not from there they dont care..
C Sizemore
1 week ago on Google
1
Would rate it negative five if I could. These doctors are supposed know that with pancreatic cancer your blood work often doesn't say much. Didn't bother to scan, they didn't do anything. All of them were terrible. The nicest thing that was done was when they give the smallest dose of morphine despite horrific pain....might as well slapped me in the face . They didn't even seem interested when I said "look I have cancer, it's just pain and I do not feel well.Nope ...here is the kicker. Next morning I was peeing blood for several days, and passed 4 kidney stones.I took an ambulance there. TWICE. FROM KAANAPALI And no I'm not paying for it. Ever. Eye for an eye brudda
Rainbow Warrior
2 weeks ago on Google
5
Since there is only one hospital on Maui Island your only choice is Maui Memorial
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.1 / 10

Location

Accepted Insurance

Maui Memorial Medical Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs (IOP) enable clients to live at home and continue working or attending school while also receiving robust therapeutic support for addiction. Clients attend multiple treatment sessions per week, where they typically receive a combination of psychotherapy, addiction education and recovery skills training, and evidence-based complementary care. Medication assisted treatment (MAT) is also available in many intensive outpatient rehabs. Treatment typically involves between nine and 20 therapeutic hours weekly. IOP is ideal for clients in early recovery.
aftercare iconAftercare Support
Rehab aftercare programs ensure clients' continued access to personalized care after the completion of formal addiction treatment. Case managers and recovery teams assess clients' needs and goals and identify the rehab aftercare services to best support clients' sustained sobriety. Clients may receive a variety of services to facilitate their successful reintegration into their home, workplace, and community, including peer coaching, career counseling, and 12 step program induction, among other programs.
heart-hands iconIntervention Services
For anyone struggling with substance abuse but reluctant to seek help, a drug intervention in Hawaii can help to provide that essential motivation. Drug intervention services provide a professional interventionist to assist families with this process. The interventionist helps the individual understand the extent of the damage caused by substance abuse and how treatment works. This clinical perspective can be a helpful addition to the family's personal expressions of concern.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

During couples therapy in Hawaii, your therapist may borrow techniques from multiple forms of therapy based on your needs. Methods may include cognitive behavioral therapy and emotionally focused therapy. The ultimate goal of treatment is a stronger relationship.

During dialectical behavior therapy in Hawaii, you'll focus on developing skills that allow you to manage daily life challenges. The main areas of focus are emotional regulation, interpersonal effectiveness, distress tolerance, and mindfulness.

Family therapy engages members in a collective effort to understand and combat addiction. Therapists help families establish healthy boundaries and improve emotional support systems. By working together, family members can help their loved one sustain long term recovery.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

During treatment, you'll work on strengthening any life skills you'll need after rehab. These may include interpersonal communication, finding a job, managing finances, and coping with stress. These skills cover the basic tasks you'll need to accomplish to successfully maintain sobriety.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting

Contact Information

Phone icon (808) 244-9056
Building icon

221 Mahalani St
Wailuku, HI 96793

Fact checked and written by:
Courtney Myers, MS
Edited by:
Kerry Nenn, BSW

Reviews of Maui Memorial Medical Center

3.09/5 (233 reviews)
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Reviews

1

They take 2 hours to get you in, even when you arrived just in time you get seen until they want to. It is really a ridiculous amount of waiting for old people like me. It really felt like we are being ignored

Reviewed on 3/13/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.1 (232 reviews)
Yolanda G
1 week ago
1

If your sick and not from there they dont care..

C Sizemore
1 week ago
1

Would rate it negative five if I could. These doctors are supposed know that with pancreatic cancer your blood work often doesn't say much. Didn't bother to scan, they didn't do anything. All of them were terrible. The nicest thing that was done was when they give the smallest dose of morphine despite horrific pain....might as well slapped me in the face . They didn't even seem interested when I said "look I have cancer, it's just pain and I do not feel well.Nope ...here is the kicker. Next morning I was peeing blood for several days, and passed 4 kidney stones.I took an ambulance there. TWICE. FROM KAANAPALI And no I'm not paying for it. Ever. Eye for an eye brudda

Rainbow Warrior
2 weeks ago
5

Since there is only one hospital on Maui Island your only choice is Maui Memorial

victoria suekawa
3 weeks ago
5

I arrived in Maui for Thanksgiving vacation from the mainland. Had to go to the emergency room that same night. Received the best care from the staff from the moment I walked in. Everyone was friendly. The intake staff, my RN Matt, the transporter, the CT tech and my MD all made me feel cared for. The ED was the last place I wanted to be while on vacation but it was more than tolerable with the wonderful staff you have. I ll be honest facility wise it s not the newest. But for me, the most important thing is the care I receive 5/5 all the way!

Alfredo Jose
4 weeks ago
1

I'm currently on hold trying to get ahold of someone to at least tell me that they can't get me to talk to my brother so I can at least try next time or tomorrow and it's been almost an hour. Still on call BTW. The first call was answered then dropped. I hope they lose their job because this is completely unacceptable.

Deckie G
1 month ago
5

I'm not sure why this hospital gets such bad reviews.But our visit to the ER was nothing but exceptional.From the first person we met to the lastOur RN was Dilan he was incredible and extremely caringThe ED tech was Miriam and she was so concerned and so professionalThe Dr was Mckenna Lee and he checked in on us multiple times even though the place was hopping busyI really wish I got the name of the lady that was in registry, because even though the rest of the staff were amazing, she stood out with her level of care and compassion, she was an excellent ambassador for the hospitalIf administration read this, please reach out so I can find out her name and place it in this review, because she deserves a mention and she deserves to be recognized by your organization.No one wants to end up in ER, but if you have to, then in our experience, you will be looked after here.Mahalo

Response from the owner1 month ago
Aloha Deckie, Patient experience is at the heart of everything we do. It brings us so much joy to hear that you had a wonderful experience with us. We are committed to providing exceptional health care for our patients and your feedback is truly appreciated. Thank you for taking the time to share your story.
dan anderson
1 month ago
5

Response from the owner1 month ago
Aloha Dan Patient experience is very important to us and we appreciate you taking the time to share your positive feedback. Have a great day!
Naeomi J
1 month ago
1

This is the worst hospital. It didn t help being on Strike from one moment telling you that your mother is going to be OK then the next day they call you and said your mother died. I feel they failed us. They are on strike mode already before the strike happened, how many more people are gonna have to die and lose their loved ones over their mistakes they have no sympathy. A doctor said that she was going to be OK. Nobody called. Nobody followed up. Nobody told the family nothing I hate this hospital such poor service so many unanswered questions, dr. Williams sucked. He should retire and not be a doctor. They wait till the very last minute with the family keeps trying to suggest some thing by the time they try it it s too late yet. He has a nervous say she s gonna be fine then you get a call five hours later that she died.

Tatiana Valencia
1 month ago
5

The staff are very friendly & professional. I felt very lucky to have their services available with my ER visit today. Mahalo to all the hard working doctors & nurses that care about helping the community.

Response from the owner1 month ago
Aloha Tatiana, Patient experience is very important to us and we're happy to hear you had a wonderful experience with us!� We appreciate you taking the time to share your feedback with our team.� Have a great day!
Mike Holbrook
1 month ago
1

I went in on July 26th 2024 and the nurse treated me horrible. I had pain in my groin area and did not know what it was from. I knew it wasn't normal at all. I had a recent lnnguinal hernia and wasn't sure if that was the root cause but of the pain. The nurse I had that night kept asking me if I had multiple sex partners. My answer was very firm and it was a no. I am married man and very faithful. Even after telling her no she repeated the questing and said "are you sure"? Then she stated that it's probably something to do with epididymus. After that she asked me if I was a "meth user", and also asked me that one several times. Even after I told her no. She then left me behind the curtain and walked over to a male nurse and started joking about my situation to him. Saying how it was funny that I thought my pain was from a hernia and even went as far as making jokes about how I didn't know what an epididymus was. They gave me 600mg of ibuprofen and out the door. They did nothing to help fix anything that was wrong and very unprofessional on the nurses end. I left still in pain and embarrassed to even be there.

Response from the owner1 month ago
Aloha Mike,� Thank you for taking the time to share your experience with us. We are truly sorry to hear that your experience was less than satisfactory. Patient feedback is very important to us and we would appreciate the opportunity to hear more about your concerns so we can help to resolve and find ways to improve the service we provide. Please call our Quality Department at 808-242-2266 and leave your contact information. �A patient experience representative will return your call as soon as possible.
amy bade
2 months ago
5

Thank you for saving my husband's life many months ago. A rare type of lymphoma was discovered at er visit. Manythanks to your care and diagnostic staff, after he showed up with major GI issues.Your staff was completely helpful and caring. Mmmc staff deserves raises and more than faircompensation for all they do daily..You are loved andand deserve more reasonablecompensation

Response from the owner1 month ago
Aloha Amy, We appreciate you taking the time to share about your recent experience with us. �We are very happy to have provided you and your husband with such great service here at Maui Health. �Have a great day!
Justin Charles
3 months ago
1

The people turned me away when I chest pain. Said it was a private hospital and they can turn me away

Response from the owner1 month ago
Aloha Justin,� We are truly sorry to hear that your experience was less than satisfactory. We serve all patients, regardless of their health insurance coverage or ability to pay. Our hospitals work with all community providers those that serve both Kaiser patients and non-Kaiser patients and patients do not have to be a Kaiser Permanente member to receive care from us. We value your feedback as it helps us better serve our patients and community. We would genuinely appreciate the opportunity to address your concerns and work together to improve our service. Please reach out to our Quality Department at 808-242-2266 and provide your contact information. A patient experience representative will return your call as soon as possible.
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