Lumen Health and Psychological Services

8421 Auburn Blvd Ste 110
Auburn, CA 95610

(916) 531-8359
Get Help Now - 916-314-3813

About Lumen Health and Psychological Services

Lumen Health and Psychological Services, located in Auburn, California is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery.

Latest Reviews

Frances Fran Shelley
4 months ago on Google
1
I was referred to Lumen Health by Sutter Medical Foundation, and boy what an outfit this place is! Having already been dumped by 4 tele-therapists, I am certainly not going to take my chances with these people who call themselves "therapists." I have been around long enough to know that I will get a better response by calling a NAMI soft line once in a while. Buyer be ware
Response from the owner3 months ago
Hello Fran. I am sorry to hear that you were not able to get an appointment here at Lumen Health and that the referral process was frustrating. Unfortunately, with Sutter making the referral, I do not have access to their side and cannot see why the referral was declined each time or somehow did not make it to us. Generally speaking, with that, they will get declined based on limited options with specific preferences, perhaps we did not have something open that would work based on what was in the referral? It would also be up to Sutter to determine that what you were looking for was not going to work with us and to make a new referral to a different clinic or provider. I am sure you are thoroughly frustrated with this process but if you would like, I can try reaching out to Sutter and my contact at their referral network to see what the issue is and see if we cannot get it clarified for any future referral with us or elsewhere. If you would like to give me a call, I can be reached directly at 916-531-8359 or by email at admin@lumenhealthservices.com. Thank you, Ryan Gunton PhD
Julie W.
11 months ago on Google
1
Poor service at the receptionist / intake level.
Andrea Lozano
11 months ago on Google
1
Receptionist is super rude I had a question and with a rude tone she answered with attitude. Maybe she was in a bad mood and seems like doesn't like her job.

Location

Accepted Insurance

Lumen Health and Psychological Services works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Blue Cross Blue Shield
Evernorth
Health Net
Kaiser Permanente
Managed Health Network (MHN)
Magellan Health
Molina Healthcare
Optum
Sutter Health
TriWest
UMR
UnitedHealth Group

Other Forms of Payment

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Contact Information

Phone icon (916) 531-8359
Building icon

8421 Auburn Blvd Ste 110
Auburn, CA 95610

Get Help Now - 800-985-8516
Question iconWho Answers?
Fact checked and written by:
Anna Spooner

Reviews of Lumen Health and Psychological Services

2.6/5 (28 reviews)
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Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (28 reviews)
Frances Fran Shelley
4 months ago
1

I was referred to Lumen Health by Sutter Medical Foundation, and boy what an outfit this place is! Having already been dumped by 4 tele-therapists, I am certainly not going to take my chances with these people who call themselves "therapists." I have been around long enough to know that I will get a better response by calling a NAMI soft line once in a while. Buyer be ware

Response from the owner4 months ago
Hello Fran. I am sorry to hear that you were not able to get an appointment here at Lumen Health and that the referral process was frustrating. Unfortunately, with Sutter making the referral, I do not have access to their side and cannot see why the referral was declined each time or somehow did not make it to us. Generally speaking, with that, they will get declined based on limited options with specific preferences, perhaps we did not have something open that would work based on what was in the referral? It would also be up to Sutter to determine that what you were looking for was not going to work with us and to make a new referral to a different clinic or provider. I am sure you are thoroughly frustrated with this process but if you would like, I can try reaching out to Sutter and my contact at their referral network to see what the issue is and see if we cannot get it clarified for any future referral with us or elsewhere. If you would like to give me a call, I can be reached directly at 916-531-8359 or by email at admin@lumenhealthservices.com. Thank you, Ryan Gunton PhD
Julie W.
11 months ago
1

Poor service at the receptionist / intake level.

Andrea Lozano
11 months ago
1

Receptionist is super rude I had a question and with a rude tone she answered with attitude. Maybe she was in a bad mood and seems like doesn't like her job.

Emily DeMoss
11 months ago
1

First, let me say the receptionist is beyond rude and it is clearly a massive problem considering how many other reviews mention what how awful she is.Second, my therapist clearly had an agenda and did not want to stray from what she wanted to do. She wasn't very kind or understanding, and when I had a rough day and just wanted to talk instead of go through her agenda she pressured me to cancel the appointment even though we had already started the appointment.When I emailed and asked for another therapist (I asked for someone who did appointments after 5 or on Thursdays) all the receptionist did was say they don't do appointments after 5pm and completely ignored my other option, which is Thursdays.This was such a terrible experience I cannot warn people enough to avoid this terrible practice, and I am filing a complaint with Kaiser.

Catherine Ference
1 year ago
1

The therapist I met with ever so briefly must have been absent the day they taught sensitivity and patience. If she had just led with what brought you here today or some such, things might have gone so much better. Lastly, people who spend a large part of their day working online might have to try hard to be patient with those of us who do not. We can get tripped up by the tech piece of things and that makes the interaction so much more challenging - like the lag time that can happen when you re stuck using your phone for the visit. It was a horrible experience for me stunningly so since I needed help and was met with insensitivity.

Guy Macpherson
1 year ago
5

Kind and helpful staff and one of the best therapist experiences I've had! Keep up the great work.

Melissa Miller
1 year ago
5

Bill Hassett
1 year ago
5

T M
1 year ago
5

I had the opportunity to speak to the founder and he's genuinely one of the nicest and most caring people you'll meet.

Aimee Gunton
1 year ago
5

Exactly what I was looking for. Helpful staff and excellent experience.

Matthew Knight
1 year ago
5

Richard Bissell
1 year ago
5

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