Lucile Packard Childrens Hospital

725 Welch Road
Palo Alto, CA 94304

Lucile Packard Childrens Hospital CA 94304

About Lucile Packard Childrens Hospital

Lucile Packard Children’s Hospital is a medical facility located in Palo Alto, California that provides mental health services, medical care, and social services to adolescents and young adults aged 12 to 26. Services include inpatient and outpatient treatment for eating disorders and outreach services to homeless/indigent persons. They can also provide referrals to alcohol and drug rehab as appropriate.

The eating disorder inpatient program includes dual-diagnosis care, medication management, individual and group therapy, nutrition counseling, and relapse prevention care. Approaches include cognitive behavioral therapy (CBT), dialectical behavioral therapy (DBT), art therapy, and recreational therapy. The outpatient program includes similar services, but clients live at home outside of treatment.

The center also offers social work services, such as help adjusting to a diagnosis, providing referrals to social services, and connecting families to community resources.

Lucile Packard Children’s Hospital may accept a variety of insurance plans, such as Cigna, Humana, Blue Cross Blue Shield, Aetna, Amerigroup, Ambetter, United Healthcare, and more. Insurance plans vary, so be sure to verify coverage information and out of network benefits with the insurer.

Latest Reviews

Raj Sayall
2 weeks ago on Google
1
My daughter was admitted two days ago for her baby s delivery. My wife and I visited her both days without any issues/hitch. My wife had spent the night in my daughter s room with her baby. Today at around 10.30am I had gone to the hospital to drop off my son-in-law and pick up my wife. When I requested the security guard to validate my parking ticket he refused, saying that validation is only for parents. I informed him that validation had been done daily since two days without any problems but he still refused. I advised that my daughter is the patient and we (my wife and I) are the parents. He stated that a different name was stated in his computer as the parent; I informed him that was my son-in-law and that the baby (my granddaughter) had just been born yesterday and that my son-in-law was not driving. The security guard still persisted in being a parking nazi and insisted that only the baby s parents were entitled to parking validation. Even though I told him that he was unreasonable and illogical because the baby was just born and still didn t have a name till few hours later and we were the parents of the patient (our daughter), he still insisted on his nonsensical point of view. Totally frustrating and stupid!!
Response from the owner1 week ago
Because Lucile Packard Children's Hospital Stanford strives to provide exceptional care and a positive experience, we take your comments very seriously. We would greatly appreciate the opportunity to discuss this further with you. If you are willing to talk more about your concerns, please contact us at (650) 498-4847.
Ernest Lee
1 month ago on Google
1
Nora did not deserve to die
Steffen Smolka
1 month ago on Google
1
This place is a complete disaster not what you might expect from Stanford . My wife is pregnant with twins and we ve visited about 8 times for various appointments. We have not seen a single person twice, we get different doctors and nurses for each visit. This could be ok except they keep screwing up very basic things and no one feels responsible or accountable, they just blame each other!! A selection of things that went wrong:* We came for our anatomy scan and they were caught by surprise that we had twins, even though they were the ones to inform us of that on the previous visit! They complained very loudly about the incompetence of the other doctors and that they wouldn t have enough time for the scan since it took longer for twins.* They then realized that the delivery date was off. Fine, except they had already determined that during the previous visit but apparently not fixed it in their system. They asked us to come for another anatomy scan since it was too early.* My wife went for the second anatomy scan. But somehow they had messed up the dates again and decided that a third anatomy scan was needed (with different nurses and doctor each time, of course.)* On the report of the 2nd anatomy scan, it said we would have a girl and a boy, when previously they had told us it was two girls.* We called them to find out if we were having 2 girls or a boy and a girl. They were very confused and unable to tell us.* We called them to tell them about our experience and to ask who was responsible. They could not give us a name. Apparently no one is responsible at Stanford. Checks out.To make matters worse, they charge premium prices (which could be okay if the service was decent) and don t tell you in advance what various tests will cost.Completely unprofessional, and frankly embarrassing. Stanford is apparently so fond of themselves that they have apparently completely stopped caring about their patience.
Response from the owner1 week ago
We are truly sorry to hear about your experience at Lucile Packard Children's Hospital Stanford. One of the most important considerations at Stanford Children s Health is the experience of our patients and their family members. Your feedback is important as we continue to improve our processes. We would greatly appreciate the opportunity to discuss this further with you. Please contact our Office of Patient Experience by calling (650) 498-4847.

Location

Accepted Insurance

Lucile Packard Childrens Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

dollar-outline iconFinancing available

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Contact Information

Phone icon (650) 497-8000
Building icon

725 Welch Road
Palo Alto, CA 94304

Fact checked and written by:
Peter Lee, PhD

Reviews of Lucile Packard Childrens Hospital

4.1/5 (388 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

4.1 (388 reviews)
Raj Sayall
2 weeks ago
1

My daughter was admitted two days ago for her baby s delivery. My wife and I visited her both days without any issues/hitch. My wife had spent the night in my daughter s room with her baby. Today at around 10.30am I had gone to the hospital to drop off my son-in-law and pick up my wife. When I requested the security guard to validate my parking ticket he refused, saying that validation is only for parents. I informed him that validation had been done daily since two days without any problems but he still refused. I advised that my daughter is the patient and we (my wife and I) are the parents. He stated that a different name was stated in his computer as the parent; I informed him that was my son-in-law and that the baby (my granddaughter) had just been born yesterday and that my son-in-law was not driving. The security guard still persisted in being a parking nazi and insisted that only the baby s parents were entitled to parking validation. Even though I told him that he was unreasonable and illogical because the baby was just born and still didn t have a name till few hours later and we were the parents of the patient (our daughter), he still insisted on his nonsensical point of view. Totally frustrating and stupid!!

Response from the owner2 weeks ago
Because Lucile Packard Children's Hospital Stanford strives to provide exceptional care and a positive experience, we take your comments very seriously. We would greatly appreciate the opportunity to discuss this further with you. If you are willing to talk more about your concerns, please contact us at (650) 498-4847.
Ernest Lee
1 month ago
1

Nora did not deserve to die

Steffen Smolka
1 month ago
1

This place is a complete disaster not what you might expect from Stanford . My wife is pregnant with twins and we ve visited about 8 times for various appointments. We have not seen a single person twice, we get different doctors and nurses for each visit. This could be ok except they keep screwing up very basic things and no one feels responsible or accountable, they just blame each other!! A selection of things that went wrong:* We came for our anatomy scan and they were caught by surprise that we had twins, even though they were the ones to inform us of that on the previous visit! They complained very loudly about the incompetence of the other doctors and that they wouldn t have enough time for the scan since it took longer for twins.* They then realized that the delivery date was off. Fine, except they had already determined that during the previous visit but apparently not fixed it in their system. They asked us to come for another anatomy scan since it was too early.* My wife went for the second anatomy scan. But somehow they had messed up the dates again and decided that a third anatomy scan was needed (with different nurses and doctor each time, of course.)* On the report of the 2nd anatomy scan, it said we would have a girl and a boy, when previously they had told us it was two girls.* We called them to find out if we were having 2 girls or a boy and a girl. They were very confused and unable to tell us.* We called them to tell them about our experience and to ask who was responsible. They could not give us a name. Apparently no one is responsible at Stanford. Checks out.To make matters worse, they charge premium prices (which could be okay if the service was decent) and don t tell you in advance what various tests will cost.Completely unprofessional, and frankly embarrassing. Stanford is apparently so fond of themselves that they have apparently completely stopped caring about their patience.

Response from the owner1 month ago
We are truly sorry to hear about your experience at Lucile Packard Children's Hospital Stanford. One of the most important considerations at Stanford Children s Health is the experience of our patients and their family members. Your feedback is important as we continue to improve our processes. We would greatly appreciate the opportunity to discuss this further with you. Please contact our Office of Patient Experience by calling (650) 498-4847.
Mary Munoz
1 month ago
1

I had high expectations for my delivery at LPCH. When I delivered I was told I wasn t allowed to breastfeed my newborn, he didn t have any concerns that I was aware of I was just told I wasn t allowed to feed him. On discharge paperwork they noted down that there was a health concern, however my husband and I were never advised by the Dr. or nurses. They decided to put down that I declined further evaluation for my newborn. Which was also a lie and I have witnesses. Long story short, my son passed away and I have yet heard back from the patient experiences.

Hilda Perez
1 month ago
5

Excellent hospital and excellent staff. Doctors and nurses. Very good service

Response from the owner2 months ago
We appreciate your positive feedback and are pleased that you had a great experience with your visit.
Pulkit Jain
1 month ago
1

Response from the owner1 month ago
Lucile Packard Children's Hospital Stanford strives to provide exceptional care and a positive experience. We welcome all feedback and encourage you to share your concerns with our Office of Patient Experience by calling (650) 498-4847.
Ashley Sagistano
2 months ago
1

We found out we needed to come from New York to Stanford November 2022. We got our first phone call in January 2023. My son was scheduled for surgery in May. We spent months going back and forth with Marilou trying to get a surgery date. We were told we would be scheduled in a week, for April, and didn t get a call. We had to place many calls to finally get a surgery date for May. Marilou had zerosympathy and instead of understanding our frustration, refused to speak to my husband. Unfortunately my son got covid and surgery was postponed to June. Less than week before we were scheduled to leave, we got a call that we were postponed again but didn t have a date. We got another new date for mid June. We booked a room at the Ronald McDonald house. As we were heading out for our first appointment, we got a call that my sons appointment was cancelled. We were shocked and confused and decided to go anyway. When we got there, we got no explanation just that his appointment was cancelled. Without his cath appointment, his surgery wouldn t happen. We got a gift card to the cafeteria as an I m sorry for your inconvenience My son eventually got his cath done, however, due to over crowded icu and doctors being on vacation, surgery was bumped, again. We were told we could wait and maybe another surgeon could do his surgery, wait for our surgeon to come back from vacation, or go home. Mind you, we live in New York so going home wasn t an option because I knew if we went home, we wouldn t come back. We waited 6 weeks for surgery. Everyday, we would get a text or a phone call with a thumbs up or thumbs down if surgery was on or not. This was my sons life, and ours! The anxiety this caused was something no one should ever go through. Imagine waking up everyday and wondering if your child would have life saving surgery or not. We did this for six weeks. We got a call finally that my son would have surgery on July 13th 2023. The surgery was over 12 hours long and my son did so wonderful. He did so well that the surgeon, Dr. Ma said he could probably do the second part of surgery during this hospital stay. Things were going great, and Dr. Ma came in 2 days later and said my son looked great and we could probably close his chest the next day. Except that didn t happen. My son got really really sick, really fast. The doctors were perplexed and couldn t figure out what was happening. They did two chest clean outs thinking that would help. Things escalated so fast, that less than a day later, my son died. He contracted pseudomonas bacteria, found in dirty water, while at Stanford and died from sepsis. This never should have happened. I emailed everyone I could to let them know how serious this situation was, that without this surgery, soon, my son would die. I never thought this surgery stay would have killed him. This was supposed to save his life. The head of the dept, Anne Dubin, even admitted to failing us and Noah, before the surgery even occurred. I will commend Dr. Ma because he was phenomenal but everything from start to finish and everything in between was the worst experience of my life. You need to take customer service into consideration and stop taking on more than you can handle. After my son died, the bereavement dept contacted us. My husband asked three times to be removed from the mailing list via email and phone call and was assured he would be taken off. We received another email reminding us of their event on October 6. It feels like they are just so disorganized and do not care about their patients at all.

Willians Rodriguez
2 months ago
5

Alise
2 months ago
3

The surgical team was great. Dr. Martin did such a wonderful job with our son's heart surgery.The after care was lacking.We had the following issues:A nurse asked us to "watch" her patient for her. He was an unaccompanied aprx 1 year old. She asked that we page her if we think he might need anything and to just peek in on him from time to time to make sure he was okay. We declined and still ended up having to alert the nurse every time he needed something. It was so sad. This poor baby's pain was not managed and he was left alone majority of the time he was in our shared room.Our son's pain medication was switched to per request and not scheduled without telling us. So he went 12 hours without pain meds before we realized what was going on. This not only set us back a day but I have never seen a child in such gut wrenching pain that they actually go silent, turn deep red, and shake. It was heartbreaking and infuriating.Then we had an issue with him vomiting. When we reached for suction to clear his airway there was no suction set up. I had to open and set up everything myself. His suction setup was used on night 2 and 5 days later still had not been switched out.There was zero consistency in communication with the providers and the nurses. The doctors would stop a med but then the nurse would come in trying to still give it. One would say we're going home and then another would say no.A provider by the name of Desiree Conrad came in to examine our son in a dress so short her butt cheecks showed when she turned or bent over. Then she had the audacity to not only laugh in our faces but tell us we were wrong and they would never weigh an infant on a standing scale. When the nurse informed her that they in fact did weigh our baby on a standing scale she was all of a sudden so offended that she "would not tolerate" us anymore. It took us repeating ourselves 6 times telling her to get out of our room before she finally did. She was the most disrespectful and unprofessional "provider" we have ever encountered.Dr. Caton was great. He's a little awkward but look past that. He knows what he's talking about. As long as you can make sure you're both on the same page and you have clear communication he's fantastic.Dr. Martha is who we had the lapse in pain medication communication with. She came in very apologetic and owned the mistake. After that she did a great job moving forward and making sure we were all on the same page. We really appreciated that.Dr. Desiree Conrad never apologized. She never took ownership for her poor behaviors. If we ever come across her again we will immediately ask for someone else. I would never ever trust that woman with our child's care. She refuses to listen to the parents and let's her pride and self centered ways interfere with her better judgements. Absolutely shameful provider in our opinion.

Response from the owner2 months ago
Stanford Medicine Children's Health strives to provide exceptional care and a positive experience. We welcome all feedback and encourage you to share your concerns with us at (650) 498-4847. We look forward to speaking with you and addressing your concerns.
April D
3 months ago
5

Derrick Campbell
3 months ago
1

My recent interaction with client Jeffrey Ni, MD, during the tax preparation process was regrettable and concerning. Despite my efforts to provide professional services, the experience was marred by challenges and misunderstandings.Throughout our engagement, I made every attempt to ensure transparency and clarity regarding the tax preparation process. However, despite our initial consultation, Mr. Ni expressed dissatisfaction with the handling of his tax return.Specifically, Dr. Ni, MD, alleged that I filed his tax return without his explicit consent or authorization. While I understand his concerns, I must clarify that all steps were taken in accordance with standard procedures.Furthermore, when I attempted to address Dr. Ni, MD, concerns and provide clarification, he responded with accusations of unethical behavior on my part. This response was unexpected and disappointing, as it undermined the professional relationship and trust that I strive to maintain with all my clients.As a tax preparer, I take great pride in upholding the highest standards of professionalism, ethics, and client service. It is disheartening to encounter situations where misunderstandings arise despite my best efforts to communicate effectively and provide quality service.In conclusion, while I regret any dissatisfaction experienced by Dr. Ni, MD, I stand by the integrity of my actions and the services provided. However, based on this experience, I would caution others about entrusting their health matters to Dr. Ni, MD, as his unreasonable behavior during our engagement raises concerns about his suitability as a healthcare provider.

Cherie Cai
3 months ago
1

Very difficult to schedule a specialist appointment with them!! My newborn got a referral for an out-patient hearing test with Stanford, which was placed by the hospital where I delivered. Waited 2 weeks and never got a call from them to schedule an appointment. I then asked our pediatrician to send a referral and had to call 3 times to get an appointment far out. Pediatrician sent another urgent referral, and again as expected they never called me. I called twice and one said there was no referral, and another one said the urgent referral was expired! How come it expired even though I called everyday? Why didn t I get any update from them and had to call everyday? The system is so confusing and can t do even the simplest thing of scheduling appointments?!

Response from the owner3 months ago
Because Stanford Medicine Children's Health strives to provide exceptional care and a positive experience, we take your comments very seriously. We d like to learn more about your specific situation and address your concerns. If you wouldn t mind contacting us at (650) 498-4847, it would be greatly appreciated. We look forward to speaking with you.
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