They always cancel my appointments, they don't consider the patient's efforts to attend their appointments, they see how the patients are having problems and don't do anything.
About Looking Glass Community Services – 260 East 11th Avenue
Looking Glass Community Services - 260 East 11th Avenue counseling program provides important addiction and mental health treatment services to children, youth and adults in and around Eugene, Oregon. The counseling program offers individualized outpatient mental health services in-person, over the phone or via telehealth. The clinic accepts the Oregon Health Plan and most private insurance policies. If you don’t have insurance, then you might qualify for the facility’s grant funding.
Looking Glass began as a nonprofit organization over 50 years ago in 1970. In the beginning, the clinic primarily focused on helping teenagers in crisis situations, but it eventually expanded to include services for younger children and adults. One of the things that sets this facility apart is its dedication to building a better future for the entire community. By supporting each individual and family, the clinic believes they are making Lane County stronger as a whole.
According to research conducted by Looking Glass, Oregon consistently fails to have enough beds for youth in residential programs for drug treatment. While Looking Glass isn’t residential, they offer an alternative solution for youth in need.
Another great thing about this treatment center is that they’re highly reputable. They’re licensed and regularly evaluated by the Oregon Health Authority, Oregon Department of Human Services, the State Department of Education and the Oregon Youth Authority. The facility has also been accredited through the Council on Accreditation since 2006.
On average, the clinic empowers over 8,000 individuals every year with the skills and education they need to lead healthier and more productive lives.
Latest Reviews
This review is from an experience my daughter and I had 1 year veggie the pandemic when she was in middle school. I reached out to her school to try to get her done help as other avenues at the time had been exhausted. She needed a therapist. The school was contacting with Looking Glass and sent someone out. Before the meeting we spoke over the phone and all information was given. In the neon she spoke with both of us. I got this very strange feeling from her. It was complete hostility and hate towards me and even my daughter was confused. My mama bear senses started to give off warning bells. When she asked to speak with my daughter alone I left the room known this is part of the process. When I came back in one look at my daughter told me almost everything.I realize this person was very young and was likely in her first year post College so I tried to do my best to not get angry. I asked "is there something someone has reported from the school to make you think I am a danger to my child?" no she says. OkI tried again, "did you speak to my daughter before this meeting?" again a no. "so why would you call child protective services before EVER ONCE meting with us? When I am the one reaching out tong to get therapy for my daughter? When I contacted the school then spoke worth your organization?" my daughter started getting upset with me. She was so desperate to have someone to talk to she didn't realize what was going on and thought I was just jumping to conclusions. I didn't leave this review back then because the entire ordeal was so far fetched and disgusting I just wanted to forget about it. Was hoping that I'd missed something and my fears were unwarranted. Maybe my daughter had talked to them and just didn't tell me? But now years later I have a completely open and honest relationship with my daughter and these are the facts.I reached out to get my daughter therapy. The reasons therapy was needed were nothing to set off warning bells. ADD ADHD. But demographics were taken over the phone (why? Does it matter what color my and my daughter's skin is?) but a single white mom of a mixed race teen reaching out for therapy and we were reported to child protective services before every meeting with anyone. Racism comes in all colors and forms. I hope your organization is learning from your mistakes. Even CPS worker couldn't understand why you reported and they never even visited our home. Just apologized and encouraged us to not stop looking for help.
Terrible service . I still want to die. Possibly even more now than before
I'm not sure if the counselors are good. I've had very unprofessional service from the desk. We'll see what happens... if my daughter's mental health actually becomes something a "mental health clinic" decides to care about... Maybe my post will change. With suicide rates so high, I would have really hoped to see more professionalism in a place that's supposed to care.
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6.5 / 10
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Accepted Insurance
Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Addiction Treatments
Levels of Care
Outpatient Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Contact Information
(541) 484-4428 
260 East 11th Avenue
Eugene, OR 97401
Get Help Now - 503-558-3757
Who Answers?
Who Answers?
Fact checked and written by:
Jennifer Martin
Edited by:
Kerry Nenn, BSW
