Lake Shore Behavioral Health – Lower West Side Counseling

951 Niagara street
Buffalo, NY 14213

Lake Shore Behavioral Health - Lower West Side Counseling NY 14213

About Lake Shore Behavioral Health – Lower West Side Counseling

Lake Shore Behavioral Health – Lower West Side Counseling, located in Buffalo, New York is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment.

Specialty rehab programs at Lake Shore Behavioral Health – Lower West Side Counseling include age-appropriate treatment for teens addressing adolescent-specific issues, inclusive treatment respecting diverse sexual orientations and gender identities, and age-sensitive addiction treatment considering health and life-stage issues of older adults.

Latest Reviews

Wayne Dirig
2 months ago on Google
2
Getting appointment dates- zeroPhone System-zeroAbility to retain staff-zeroVoice mailbox- no number low enough/allways full
Dee Hale
5 months ago on Google
1
The absolute worst... never the same counselor and they only monitor they offer no actual mental health assistance...if you have a mental health crisis they offer no help and actually terminate your services while also cutting off your meds with no referrals... your on your own
Ronald Barone
6 months ago on Google
1
Daughter been going here for years 31 years old no education hasn t worked a day in her life they have done absolutely nothing for her no help at all it s been about 15 years just using the state money ,if she has anxiety problems and supposedly can t work they supply medication but done nothing about setting her up for disability or maybe help with her education,totally helpless place

Location

Accepted Insurance

Lake Shore Behavioral Health – Lower West Side Counseling works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
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Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
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Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
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LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Contact Information

Phone icon (716) 884-0700
Building icon

951 Niagara street
Buffalo, NY 14213

Reviews of Lake Shore Behavioral Health – Lower West Side Counseling

2.7/5 (29 reviews)
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Reviews

Overall Experience
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Google Reviews

2.7 (29 reviews)
Wayne Dirig
2 months ago
2

Getting appointment dates- zeroPhone System-zeroAbility to retain staff-zeroVoice mailbox- no number low enough/allways full

Dee Hale
5 months ago
1

The absolute worst... never the same counselor and they only monitor they offer no actual mental health assistance...if you have a mental health crisis they offer no help and actually terminate your services while also cutting off your meds with no referrals... your on your own

Ronald Barone
6 months ago
1

Daughter been going here for years 31 years old no education hasn t worked a day in her life they have done absolutely nothing for her no help at all it s been about 15 years just using the state money ,if she has anxiety problems and supposedly can t work they supply medication but done nothing about setting her up for disability or maybe help with her education,totally helpless place

Stephanie
1 year ago
1

I came out worst than I was when I was coming here. My favorite councilor had to move and then the other one caused me a bad panic attack she told me that she couldn t help me and that I had to go in this place for like months. That was so terrifying for me. She wanted me to join a group of people that talk about their problems like why would that help( and if it helps for others I m glad) but I don t want to listen to other people s sad stories they make me SAD! I got help I m going to church and that s been better.

Response from the owner1 year ago
Thank you for your feedback. We apologize that you've had an unfavorable experience with us and we encourage you to contact our Vice President of Quality Improvement and Accreditation by emailing RSteffen@bestselfwny.org.
Ashley Connelly
1 year ago
1

Terrible, insanely awful experience here for my spouse and I both.I have been a patient here for about 10 months and in that ten months I have spoken to my counselor TWICE. She consistently dismisses appointments and doesn t call or is not in the office when I call to ask why I didn t receive my telehealth appointment. The last time I spoke to her I told her I was suffering greatly with my mental state, this was on a Friday, and she told me I will call you on Monday and check in. I m worried about you. That was December 2nd, it is now march and I have yet to hear from her again. And the receptionists are rude and do not contact you to give you appointment times. You will need to call to ask them when they have decided to schedule you for. And then they act terribly rude when you say you weren t aware of the appointment time (BECAUSE THEY NEVER CONTACTED YOU TO INFORM YOU!!!)The only good experience I ve had here is with my prescriber, she s wonderful. Lovely, and very prompt at making sure I always have refills and listens to me and makes me feel very cared for. (Thank you Courtney!)My spouse has had a similar experience here but the opposite, her prescriber will not ever call her or be available during her set appointment times. And my spouse has now gone 5 months in a row without her medication for at least 3 or four days because her prescriber won t send her refills without an appointment but at the same time refuses to see the appointments through.For those of you on mental health medication you know how detrimental it is to STAY on them and not have bouts of time without them, especially on a consistent basis. This is absolutely unacceptable. Do not go here. Don t even use it as a last resort. Please take care of yourself and do not be pushed around by these people.

Heidi Brown
1 year ago
1

I went there since 2005, they constantly would change my counselor n eventually the last one in 2023 just didn't bother even showing up to appnts. It's impossible to get through to the doctor's, their med line is no help getting refills n prior auths. Even doctors say, how is this place even still open???? I finally found a better place. What a nightmare. I git zero help but needed help.sp I kept going to counseling in hopes I'd get help..nope. they really need to shut this place down.

The first blackwelder
1 year ago
5

Best place to go and get help. I enjoyed my experience and I refer people to go here. Good vibes.

Emere Nieves
1 year ago
1

This place is a sham. They do not care about the mental health of patients at all and staff needs extensive training in facilitating meaning conversations. I am appalled our tax dollars shouldn't be wasted at a place that has zero regard for patients. I go to counsel to manage depression and the treatment I received today was appalling. This place is the worst, bottom of the barrel counselors

Response from the owner1 year ago
Thank you for your feedback. We are always looking to improve our services. Please feel free to reach out to RSteffen@bestselfwny.org.
Matt Jordan
1 year ago
1

This is a horrible clinic. The front desk doesn't seem to be able to connect you to the correct extensions or will just hang up on you ... I've been hung up on multiple times. I wouldn't recommend this location for anyone seeking actual mental health help. After speaking with multiple professionals that work(ed) at Best Self, it seems that there is a mutual consensus that Best Self... may not be the best choice. Take this with a grain of salt. My experience has not been great. I hope Best Self does better work at their other locations, I'm just leaving my review of this location. Best wishes to everyone reading this.

Solomonchild
2 years ago
1

How do you not have a call waiting system. In your field??

Andrew Hamilton
2 years ago
1

I've been going for over a year now. It took a year to get a referral for an adhd test. The psychiatrist I was given is impossible to get ahold of when needed. My meds need a prescriber approval from her and it's been over a week now since the approval was needed, and she hasn't yet. Tomorrow is the day I run out of my meds and have to deal with the withdrawals that may come from it. Wonderful. The front office is useless as well. Go somewhere else if you have less patience than I do.

Response from the owner2 years ago
Thank you for your feedback. We would like to hear more about your experience. Please feel free to reach out to RSteffen@bestselfwny.org.
Maria Matos
2 years ago
5

The Staff Treats You With Kindness & Understanding. I Feel That I Fit Right In

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