Human Support Services

988 North Illinois Route 3
Waterloo, IL 62298

Human Support Services IL 62298

About Human Support Services

Human Support Services, located in Waterloo, Illinois is a non-profit alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism, co-occurring mental health disorders, and opiate addiction. They offer residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include relapse prevention and recovery housing.

Specialty rehab programs at Human Support Services include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

Latest Reviews

Jennifer Hollowell
1 month ago on Google
2
Grateful but will never ever deal with them again. They are far too concerned with their grants and updating their building and spending their money on themselves than to care about actual people.Made my life far worse than it was before i started with them.
Patrick Idoux
7 months ago on Google
1
So disappointed in the effort and lack of concern.
Response from the owner6 months ago
Patrick, we are sorry to hear about this experience. We would like to talk to you to learn more and see how we can help. Please call Courtney Hunter at 618-939-4444 ext. 1246 at your convenience. If you or anyone you know is ever experiencing a crisis, please remember the 988 crisis lifeline.
Camella Costa
9 months ago on Google
5
Couldn t have asked for a better support system when my boys were going thru a very hard time. My kids loved going and talking to someone who could help them voice their feelings on what was going on at the time. They communicated with me and made sure I felt at ease with what was going on with them. I couldn t have asked for a better experience when it was such a difficult time in our lives.
Response from the owner8 months ago
Thank you Camella for your kind words. We re so grateful our services were helpful to your family when you needed them most.

Location

Accepted Insurance

Human Support Services works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
sober-living iconSober Living Homes
Sober Living Houses (SLHs), aka sober homes or halfway houses, are safe, substance-free, supportive living facilities for those recovering from substance abuse. Ideal for those who've just been through inpatient or outpatient treatment, SLHs are supervised environments with rules that support sobriety, such as curfews, shared chores, and therapeutic meetings. Residents are also often trained on life skills and coping skills to make it easier to transition into society. SLHs also provide a strong sense of community that can lead to the kind of deep and lasting connections with other sober individuals that supports a new, healthy lifestyle.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Illinois is designed to help people recover from addiction to a number of substances. The length of each program and its intensity tend to vary, and the plan of care is based on your individual needs.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

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Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Contact Information

Phone icon (618) 939-4444
Building icon

988 North Illinois Route 3
Waterloo, IL 62298

Reviews of Human Support Services

3.8/5 (12 reviews)
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Reviews

Overall Experience
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Google Reviews

3.8 (12 reviews)
Jennifer Hollowell
1 month ago
2

Grateful but will never ever deal with them again. They are far too concerned with their grants and updating their building and spending their money on themselves than to care about actual people.Made my life far worse than it was before i started with them.

Patrick Idoux
7 months ago
1

So disappointed in the effort and lack of concern.

Response from the owner7 months ago
Patrick, we are sorry to hear about this experience. We would like to talk to you to learn more and see how we can help. Please call Courtney Hunter at 618-939-4444 ext. 1246 at your convenience. If you or anyone you know is ever experiencing a crisis, please remember the 988 crisis lifeline.
Camella Costa
9 months ago
5

Couldn t have asked for a better support system when my boys were going thru a very hard time. My kids loved going and talking to someone who could help them voice their feelings on what was going on at the time. They communicated with me and made sure I felt at ease with what was going on with them. I couldn t have asked for a better experience when it was such a difficult time in our lives.

Response from the owner9 months ago
Thank you Camella for your kind words. We re so grateful our services were helpful to your family when you needed them most.
Jessica King
9 months ago
5

Response from the owner9 months ago
Thank you Jessica!
Flynn
11 months ago
1

couldn't even get an appointment in. called once and was told that in order to make an appointment as a new patient I had to be redirected to a different line of theirs at a certain time and was told I'd be called back the next day. waited, no call. called on my own time a SECOND time and was told if they hadn't contacted me already, they'd contact me the next day.... again. guess what? i still hadn't been called back. if I need therapy it should be enough that I'm doing the work myself to try and reach out. I shouldn't have to beg for assistance when I'm already on my knees. it's been months since then and I forgot to leave a review but I'd gladly advise anyone seeking help as an outsider to look elsewhere.

Response from the owner11 months ago
Flynn, we are sorry to hear about this experience. We would like to talk to you to learn more and see how we can help. Please call Courtney Hunter at 618-939-4444 ext. 1246 at your convenience. If you or anyone you know is ever experiencing a crisis, please remember the 988 crisis lifeline.
Precious Golden
11 months ago
5

TY again Gen (apologies for spelling). For creating a safe space via phone frfr just know you have already helped so much with how big and beautiful the aura of your heart is

Response from the owner11 months ago
Thank you Precious for reaching out. We ll pass your kind words along!
Dana Bleier Nuspl
2 years ago
5

Human Support Services is truly working to make a difference in people s lives and the staff members care immensely about their clients and their success.

Response from the owner2 years ago
Thank you Dana for your kind words. We truly appreciate your support.
Katey Riesing
4 years ago
5

HSS is an amazing place. They selflessly help others in need.

Response from the owner4 years ago
Thank you Katey for your kind words!
Pinkaholic Sarah (Sparklelicous)
5 years ago
5

Response from the owner5 years ago
Thank you for your review!
JEREMY ALLMOND
5 years ago
1

Very unprofessional. So my daughter attends counseling services here. My wife and I are trying to pay the account with a Health Savings Account. My wife is the account holder on the card. She was informed that they will only accept payment from myself or my ex wife. We were called names (agressive) to be exact. First let me ask what is aggressive about asking for dates of service as our family deductible was met for the year in January 2019. We just wanted to make sure we weren't getting billed when there should be no out of pocket expenses. Secondly what is aggressive about asking for a receipt when payment is provided ? Isn't that a normal practice of any business to provide reciept upon payment ? Lastly the billing department head Melissa told me to call in with my wife's Hsa card ( which again she is the account holder ) to make payment. That is clearly not ok that they would accept payment from a non account holders card over the phone. I believe that there may be laws against that. This place is a joke. Was told they are just trying to help. Well please show me how!!

Response from the owner5 years ago
Mr. Allmond, we apologize for our delay in responding. We somehow missed your review. We are sorry you had a negative experience. We hope the situation has been resolved. If it has not been and you continue to have concerns, please call 618-939-4444 and ask to speak to a member of the senior management team.
kimberly chism
6 years ago
5

Response from the owner11 months ago
Thank you.
Marlene H
6 years ago
4

Response from the owner11 months ago
Thank you.
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