Human Services Center

130 W North St
New Castle, PA 16101

About Human Services Center

Human Services Center, located in New Castle, Pennsylvania is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include partial hospitalization, relapse prevention, and intervention services.

Specialty rehab programs at Human Services Center include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

Patients at Human Services Center will find the residential setting creates an immersive environment promoting full engagement in recovery away from daily triggers and the private rooms that give personal space for reflection and undisturbed rest during treatment.

Latest Reviews

Joanne Lutz
1 month ago on Google
1
Terrible place call for services they only take walk ins makes no sense
Mary Hilliard
3 months ago on Google
5
It's been years but when I got out of a State hospital they saw me at the 5 th floor and came to Edison manor nursing home for 10 years had a lot of up and down moment but I'm making it's ty all for being there for me a lot of people count on you
Rachel Ouellette
4 months ago on Google
4
Unfortunately you get what you get with state insurance. We are just numbers in the grand scheme of things and that s just how it works in America. You need quality health insurance or have to pay out of pocket for quality healthcare. Honestly, When I lived in CT the state healthcare wasn t bad but PA is a joke. With all that being said, I feel for the people on here that have had terrible experiences bc i have as well my whole life trying to find a therapist that s right for me. Maybe I m just lucky but I have miss Palmer as a therapist and she is great. She listens, gives me great food for thought every time I leave , I don t have a single complaint. She doesn t try to force medication on me, she s very intelligent and she honestly helps me put the pieces together that rattle around in my head all day with my neurotic thinking and self analysis. I am grateful to have her unbiased support in my life right now and I don t wake up in the morning and dread my appointment.i feel comfortable , seen and heard. There are good ones out there, just have to keep trying til you find one I guess.

Location

Accepted Insurance

Human Services Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Inpatient rehab provides clients with an opportunity to focus solely on their sobriety away from the stressors of the home and workplace. Clients receive housing, food, and intensive clinical supervision. They also typically engage in multiple addiction counseling sessions each week, including daily individual, group, and/or family sessions. Most programs also prioritize recovery-focused life skills training, including courses in relapse prevention. Many facilities offer evidence-based holistic therapies, such as yoga and meditation.
aftercare iconAftercare Support
Clients receiving services from a rehab aftercare program are usually stable and in the maintenance phase of recovery, having completed detox and/or intensive inpatient treatment. Rehab aftercare services can vary widely based on clients' individual and evolving needs, but often include peer coaching, relapse prevention support, 12 step program induction, and medical, mental health, and social service referrals. Individual care plans are typically developed by the client in partnership with their case manager and care team.
heart-hands iconIntervention Services
Intervention services bring extensive experience to the planning and conducting of drug interventions in Pennsylvania. These experts can facilitate interventions in a sensitive manner that encourages positive outcomes. The goal of the intervention is to educate the individual about addiction and the consequences of their substance use and encourage them to get the treatment they need. Interventions can be effective with all types of drugs and alcohol addiction.
partial-hospitalization iconPartial Hospitalization Program
With a partial hospitalization program (PHP), you can participate in intensive rehabilitation treatment with the ability to return home at the end of the day. For a weekly minimum of 20 hours, a partial hospitalization program can take place up to 5 days a week for an average of 90 days. During PHP treatment, you can receive relapse prevention strategies, medication management, individual and group therapy, and other behavioral therapy interventions.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
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Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Contact Information

Phone icon (724) 658-3578
Building icon

130 W North St
New Castle, PA 16101

Reviews of Human Services Center

2.6/5 (33 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (33 reviews)
Joanne Lutz
1 month ago
1

Terrible place call for services they only take walk ins makes no sense

Mary Hilliard
3 months ago
5

It's been years but when I got out of a State hospital they saw me at the 5 th floor and came to Edison manor nursing home for 10 years had a lot of up and down moment but I'm making it's ty all for being there for me a lot of people count on you

Rachel Ouellette
4 months ago
4

Unfortunately you get what you get with state insurance. We are just numbers in the grand scheme of things and that s just how it works in America. You need quality health insurance or have to pay out of pocket for quality healthcare. Honestly, When I lived in CT the state healthcare wasn t bad but PA is a joke. With all that being said, I feel for the people on here that have had terrible experiences bc i have as well my whole life trying to find a therapist that s right for me. Maybe I m just lucky but I have miss Palmer as a therapist and she is great. She listens, gives me great food for thought every time I leave , I don t have a single complaint. She doesn t try to force medication on me, she s very intelligent and she honestly helps me put the pieces together that rattle around in my head all day with my neurotic thinking and self analysis. I am grateful to have her unbiased support in my life right now and I don t wake up in the morning and dread my appointment.i feel comfortable , seen and heard. There are good ones out there, just have to keep trying til you find one I guess.

Jasmine Nichols
5 months ago
5

the android gamer
10 months ago
1

Do not see peg (Margaret Harper) . She practically called me stupid then proceeded to put me on something that would make what I originally went in for worse. Which it did. Went in for adhd and she told me it was just my anxiety and that I was overreacting and reading too much into it. Now i see Seneca and she properly diagnosed me and has me on meds for both.

Amanda Lewis
1 year ago
5

I have been going to them for years. They are very helpful.

Keylow89 Name
1 year ago
1

Terrible people.

Matthew Kaprutus
1 year ago
5

Whether it's the doctor I see or the therapist I see I have always been treated fairly.

Anna Marie
1 year ago
1

DO NOT GO HERE! The psychiatrist Peg refuses to listen to your concerns or feelings. We finally found the correct meds and dosage that work for me last year. I went in for my most recent appointment where she decided to abruptly take me off all my meds "just to see what happens". I'm not a lab rat. How is this place getting away with experimenting with peoples' mental health like this? This is how people get hurt or end up hurting others. Some of my medications can't just be stopped like that and have to be weened off of. I told her I don't want to try being off of them since I'm finally feeling right. She wouldn't listen and refused to refill my medications. After reading the reviews I saw I'm not the only one that this has happened to. I'm switching to a different facility that actually cares about their patients.

Susie Pelkofer
1 year ago
1

This place is a joke they don't care about anyone. The trauma therapist I had was a joke she always talked about her life and I caught her a few times rolling her eyes at me.. I was not comfortable with her. She wrote me off and left me hanging for someone else to snag me up. The Dr there is a joke to. I had called for a week stating that I needed help and NO ONE EVER CALLED ME BACK! The Dr said he couldn't help me and he couldn't put me on any meds to help either. He put me in a glorified Benadryl for my panic attacks. They didn't work.

Wake M. Oriole
1 year ago
1

Do not waste your time. Like others have said; invest in a different provider or practice. I went in looking for depression treatment through a Psychiatrist. It took two months and two prior visits to even see a Psychiatrist. To my utter bewilderment when I finally met the Psychiatrist she proceeded to ask me the same brace of onboarding questions I'd been asked twice in the prior appointments. With the same amount of information collected for a third time, she glances at computer screen and then back to me. She says "Yes, we'll keep you on the meds you're on. Come back in three weeks." Upon mentioning my aversion to simply slugging even more meds into my body I simply inquired if there were any other methods of treatment. Wrong question. After this point this Psychiatrist was extremely defensive and hostile. She continually would throw her hands up and stare at me in silence, she stated that "this is standard procedure" and "I have twenty years of experience". Which for anyone who doesn't know; that's code for "listen to me and get out. It's about to be my lunchbreak." She continued to reiterate her point, each time more and more demeaning. "I'm sorry to have frustrated you" "Well... I'm TRYING to explain that to you." She would slow down her speech to near one word a second. Painfully slow, deliberately slow, insultingly slow. She makes sure YOU know she's was the Psychiatrist in the room. And if you're reading this MARGARET HARPER, you're horrible at human interaction. A hall of Fame contender. You're robotic body language and gormless wit was something to behold. You make McDonalds employees look happy Peg. It was like asking for medical advice from a hissing possum. It seemed friendly enough, but then, venture a bit too close and it foams at the mouth and demands you respect it's territory. Thrashing her little rabid mouth at anything that dare step foot on her rug. A rug stained with brown splotches that I desperately hope was not fecal matter. Her face was animated at one frame a second, her jagged emotions separated by mere muscle spasms and fleshy twitches barely constituting any emotion. She would smile, then frown. Smile, then frown. Over and over until the end of our visit. She was on autopilot. This is not a career for her. It's an obligation, a means to an end, and you and me are her quota. She would ask aggressively "do you not see the point in this?!" when I stated I wanted to try other methods than experimenting willy-nilly with chemicals. Any professionals understands the danger in that, and still she failed to realize that I sat through two months of questions all identical to the last simply to sit before her and ask for information. But it's not about me, it's about MARGARET and her experience. The only medical information regurgitated from her if I could even class it as useful, was simply "I don't need to tell you that smoking is bad right?" "Marijuana is bad for your heart." Twenty years of experience, wicked advice, truly earth shattering news Peggy. And to her credit I believe she has twenty years of experience. However, I do not believe it's good experience, she was so shockingly nasty I found it hard to believe she could have stayed at any one practice for more than five years. Lone behold, you'd be right, google the woman's name, her LinkedIn profile is event by event retelling of her career, jumping from job to job. The Human Services Center is low effort. Two months of waiting to be rushed out the door. The onboarding is hopeless and repetitive. Carpets are covered with stains and human discharge, the hiring may simply be done through necessity. Why would you hire MARGARET HARPER as a Psychiatrist unless you were desperate? Why would you hire receptionists that actually giggle and point at their patients? Are we monsters to you? Is it even that interesting? Or are we just a means to an end. Rot in the void Peg. Your callous lack of care to the chemicals YOU prescribe to patients is shameful, disturbing and the opposite of professional. It's lazy.

alex caldararo
1 year ago
1

Some people are rude and messes up appointments love the therapist that do help but when it comes down to calling it's a hassle it even phone tag can't wait until my insurance kicks in so I don't have to see this doctor that almost killed me by lithium poisoning cause the doctor said it was due to covid

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