Holyoke Medical Center

575 Beech St
Holyoke, MA 01040

Holyoke Medical Center - The Center for Behavioral Health MA 1040

About Holyoke Medical Center

The Center for Behavioral Health is part of Holyoke Medical Center in Holyoke, Massachusetts. They offer inpatient and outpatient services for adults who’re facing mental health or substance abuse issues. They’re in network with most private insurance plans as well as Medicare and Medicaid.

I like that this center takes a whole person approach to recovery. When you first reach out for help, they’ll work with you closely to understand your mental, physical and emotional needs. Then, they’ll create a customized treatment plan to support you every step of the way.

Their most intensive level of care is their inpatient treatment program. If you need round the clock supervision and support, you’ll enroll in one of these units. This is a short term treatment solution that provides psychiatric hospitalization to help jumpstart your recovery. During your time on site, you’ll work with a multidisciplinary team of providers including nurses, psychiatrists, social workers and therapists. Some of the services you may engage in include individual and group based therapy sessions, medication management and psychiatric evaluations.

When you’re ready to step down to outpatient care, they offer several levels including partial hospitalization and intensive outpatient programs. These programs center on group based therapy, including specialized sessions for people who are dealing with co-occurring addictions and mental health conditions.

Latest Reviews

Michelle Croteau
4 weeks ago on Google
1
Yarimar Alvarado
4 weeks ago on Google
3
Robin
1 month ago on Google
1
This hospital is a complete joke dont even think they know what a real dr is..its like a crapy walk in clinic....if Their PAs not very bright dont even know what simple medical tests are and they are to lazy to do anything above wiping a snotty nose mostly their own..i went in there with a my hands and feet so swollen started breaking out in blistered bruising burning rash they sent me to rehab without even attempt to act like real doctors HOW THEY TREATED ME WAS INHUMANE MY DOG GOT BETTER TREATMENT AT THE VET ..PLEASE SAVE YOURSELF DONT WASTE YOUR TIME WITH THIS HORRIBLE PLACE OR THESE LAZY USELESS SO CALLED DOCTORS ITS TRUELY PATHETIC.

Location

Accepted Insurance

Holyoke Medical Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Inpatient rehab offers robust, hands-on care in a highly structured and supportive environment. The facility provides housing, meals, and round-the-clock supervision, allowing clients to focus exclusively on their recovery. Inpatient treatment typically involves intensive addiction counseling based on CBT, DBT, RBT, motivational interviewing, or other psychotherapeutic approaches. Many inpatient treatment centers also offer life skills training and/or complementary therapies, including meditation, mindfulness, and nutrition counseling.
aftercare iconAftercare Support
Rehab aftercare programs offer customized, wraparound support for clients in the maintenance phase of recovery. Many clients enroll in drug rehab immediately after completing intensive inpatient or residential care. Services encompass outpatient treatment but often extend long beyond the completion of a formal recovery program and typically include a variety of medical, mental health, and social service programs. Peer coaching, relapse prevention, 12 step program induction, and related services are commonly available.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
24-hour icon24-Hour Clinical Care
Due to various health issues that substance abuse causes, 24-hour clinical care in Massachusetts is often a necessary part of treatment. Individuals may be suffering from infections, illness, or organ damage. Having 24-hour care available ensures that these physical problems are treated along with the psychological effects of addiction. Once individuals complete detox and are medically stable, this intensive level of supervision ends, and the next phase of treatment can begin.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Addiction is a highly complex problem, and drug rehab in Massachusetts is often necessary to address it. These programs treat physical, mental, and relational issues that are involved. Treatment empowers individuals to manage these issues without the use of drugs.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Couples therapy in Massachusetts is a short term therapy designed to equip you both with the skills you need to address conflicts and challenges in your relationship. During sessions, your counselor may meet with you individually and together.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

During experiential therapy, clients process their emotions and situations from the inside out. This is different than the outside in approach of talk therapies. Experiential methods include art, music, equine therapy, and drama, which allow creative expression and personal interaction.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Massachusetts

Contact Information

Phone icon (413) 534-2500
Building icon

575 Beech St
Holyoke, MA 01040

Fact checked and written by:
Courtney Myers, MS
Edited by:
Peter Lee, PhD

Reviews of Holyoke Medical Center

2.7/5 (260 reviews)
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Overall Experience
Date Submitted
Reviewer

Google Reviews

2.7 (260 reviews)
Michelle Croteau
4 weeks ago
1

Yarimar Alvarado
4 weeks ago
3

Robin
1 month ago
1

This hospital is a complete joke dont even think they know what a real dr is..its like a crapy walk in clinic....if Their PAs not very bright dont even know what simple medical tests are and they are to lazy to do anything above wiping a snotty nose mostly their own..i went in there with a my hands and feet so swollen started breaking out in blistered bruising burning rash they sent me to rehab without even attempt to act like real doctors HOW THEY TREATED ME WAS INHUMANE MY DOG GOT BETTER TREATMENT AT THE VET ..PLEASE SAVE YOURSELF DONT WASTE YOUR TIME WITH THIS HORRIBLE PLACE OR THESE LAZY USELESS SO CALLED DOCTORS ITS TRUELY PATHETIC.

Nicole Beaulieu
1 month ago
1

This hospital is so run down and outdated. My husband is having surgery and they won t let anyone in pre-op. According to the nurse it s been like that since COVID. We ve been to both Baystate and Mercy since COVID and they let someone in the pre-op area with the patient. Unfortunately the only doctor in the area that performs this surgery only schedules out of Holyoke Medical Center. Will likely never be back here again.

Roman Klimenko
1 month ago
5

The woman at the detox center were absolutely incredible, Especially Missis M. If you ever need help I'd highly recommend going there. They go above and beyond, and them some.

Sherry Richert
1 month ago
1

Some of their doctors are of poor quality that work out of this hospital. They don't want to help or listen to the patients!

Edmund Janas
1 month ago
3

I would give 5 stars because all was excellent. But my doctor looked tired, but he was very capable. That and NO WIFI?! Yes you HAVE it but it doesn't work #HolyokeMedicalCenter Don't you know, WIFI only costs $80/mo and having it for patients who visit in the dead of night can help them get home by Uber or Lyft? And not having FUNCTIONING internet (and no damn coffee) can endanger them? Well, maybe not the coffee. I had no service and no WIFI and was stranded there at 1:30am, in a section of Holyoke that I did not know. Maybe someone with common sense can tackle this simple task which could save a patient's life. But I suppose in a world where Mercy of Springfield gets zero stars and Baystate gets one star, you are still ahead. Enclosed is the STUPID error your wifi network gave me.

Pamela Horan
1 month ago
4

Dalhi Rivera
1 month ago
5

Linda Brown
1 month ago
5

This crew at HMC pharmacy is phenomenal thanks Alexis and Jake for always reaching out to me, other pharmacies and just going above and beyond what is needed to get our scripts!! you are a professional and very kind! Keep up the good work Holyoke!

Quintin Rodriguez
1 month ago
1

Terrible wait time been in pain in emergency room for 5 hours

Antonio Alvarado
1 month ago
1

The worst medical center on the planet PERIOD!!!! And beware of Dr. Kroigiuos, I have kidney disease and sisrrocis plus Hep. C injuries on both of my feet I'm walking on constant pain and trying to get help on my recovery. This Dr. Got the last nerve to tell me quote " it looks like you're looking for a place to stay " these are the professionals working in Holyoke,MA.... NO WONDER WHY THEY'RE RATE 2.7 STARS I GAVE THEM 1 CAUSE I WASN'T ABLE TO GIVE THEM 0. BUT I'LL BE PUTTING ON A GRIEVANCE ON THIS MATTER AND HOPE TO GOD THAT NOTHING HAPPENS TO ME. IN THE NEXT FEW HRS. WHILE I CAN GET TO BOSTON

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