Highland Hospital

300 56th street Se
Charleston WV, 25304

Highland Hospital WV 25304

About Highland Hospital

Highland Hospital is a psychiatric hospital in Charleston, West Virginia that treats adults and children over the age of 10 for mental health, addiction, and dual diagnoses. In this facility, you can be treated as a psychiatric inpatient while receiving addiction treatment at the same time. If you need around the clock support for addiction but don’t have acute psychiatric needs, then their residential detox program may be what you’re looking for.

Inpatient and detox units differ from each other in the physical environment and in unit rules. People who need inpatient psychiatric treatment are often at risk of harming themselves or other people, so anything in the environment that can be used that way is removed. In contrast, residential rehabs are less restricted but still provide 24 hour structure and have strict rules designed to promote sobriety.

Highland Hospital has multiple accreditations including from the American Society of Addiction Medicine and the Joint Commission. These are organizations that ensure that healthcare organizations are meeting certain standards. These certificates help you know that you’re getting the standard of care.

Unfortunately, this hospital had many negative reviews at the time of writing this article. However, there were no reviews that addressed their detox or substance use programs. Most people who wrote reviews were especially critical of the children’s units.

Latest Reviews

ASWhaler Gamer
2 months ago on Google
1
Nothing like getting a call from here, then calling back to find out what they were calling about. Being transferred to the nurses, having someone answer, me saying I was trying to find out why they were calling, him sayingOK, THEN HANGING UP ON ME. calling again (took forever to get ahold of them) and getting the receptionist, explain what happened, her saying hold on, AND HANGING UP ON ME AGAIN. My wife is in there and I just wanted to know what the call was about, was not rude to them nor anything!
Bre Ford
3 months ago on Google
1
My boyfriend was in here not by his own choice and i sent a package to him which had clothes his wallet with everything in it ss card birth certificate id and all and pictures of his kids ..well i did next day shipping and the post office shows it was delivered the next day that was july 30th and he got out August 5th and hasnt yet to know where his package is i have called twice and his mom has called once and still no answers to where it is ...not very happy it would be different if it was just the clothes but his wallet with everything important is gone now
Response from the owner2 months ago
We take these concerns seriously and want to address them appropriately. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of your concerns. Please reach out to our Patient Advocacy Team at hh-community-relations@highlandhosp.com.
Sir Chaos
3 months ago on Google
3
They try. Most of the nurses were decent and did their jobs. Um. The meals were horrible and milk spoiled usually. But technically, I wasn't there for the food hahaha. Anyways. Not to complain just want better for everyone. This place has a lot of potential. Needs more optional evening programs. They made matters worse for me but it was not intentional. Took a week and a half to get my meds back. Just glad I got them. I wish them all the best.

Location

Accepted Insurance

Highland Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
sober-living iconSober Living Homes
The primary rule in a sober living home in West Virginia is that residents stay sober. In addition to this rule, residents are encouraged to find work or attend school and must contribute to household chores and abide by a curfew. These rules encourage responsible behavior and help residents maintain a structured, sober lifestyle. The halfway house setting helps people in recovery avoid isolation, practice responsibility, and develop supportive relationships.
medically-assisted-detox iconMedically Assisted Detox
If you have become physically dependent on drugs or alcohol, quitting abruptly can cause withdrawal symptoms like anxiety, headaches, flu-like symptoms, and more. In severe cases, these withdrawal symptoms can even be dangerous. In medically assisted detox, a team of licensed professionals will monitor your vitals, provide medication if needed, and help keep you as safe and comfortable as possible during this process.
24-hour icon24-Hour Clinical Care
When you enter 24-hour clinical care in West Virginia, you gain access to a comprehensive team of professionals who are on-call to help you in your recovery. Nurses and doctors can help you through detox by managing withdrawal using medication and other clinical treatment. For psychological withdrawal and other mental health concerns, counselors are available. This on-site care is designed to meet all physical, mental, and emotional needs.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
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Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
hiv-aids-program thumbnail image
HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.
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LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

The core philosophies of dialectical behavior therapy in West Virginia are that everything is interconnected, change is inevitable, and you can integrate opposites to reach the truth. Treatment focuses on acceptance and change. You'll learn how emotions and behaviors are connected, accept your feelings, and learn how to change patterns of emotion and behavior.

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (304) 433-8338
Building icon

300 56th street Se
Charleston WV, 25304

Fact checked and written by:
Michelle Tavares, MSN, RN
Edited by:
Anna Spooner

Reviews of Highland Hospital

2.08/5 (118 reviews)
1
Staff
1
Amenities
1.5
Meals
1
Value
1
Cleanliness
5
27
4
3
3
5
2
6
1
80

Reviews

1
Mental health

My son was a patient there four times. He was put out without me being notified and had no shoes or any of his belongings. It was dead of winter and pouring rain. This facility is a joke. I will never trust this place again

Sonya P.
Reviewed on 1/17/2024
1
Prison

The facility is ran like a prison. Ankle bracelets required 24/7. No medical supplies were available. Staff plays mind games with patients. After returning home, I had nightmares for months........

Ruth K.
Reviewed on 12/9/2023
1.5

Even though the facilities are clean and spacious, the staff does not have the experience and they have a bad mood.

Reviewed on 3/12/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.1 (115 reviews)
Tristan whipkey
2 weeks ago
1

My wife is still there. She s been there over three months, dealing with schizophrenia, and we live in Pennsylvania and she s stuck here at this hospital. She was only voluntary she had two court earrings in the doctor went against the court order and now she stuck in there for another 60 days, she s not any better. She s worse than she was when she first came. They re not helping her get any better we ve tried transferring her. They won t let us because she s not stable enough. We ve tried to do everything we possibly can and she still stuck there. she stuck there on a court order and she s only their voluntary while she supposed to be and now she has a court order for 60 days , and the doctor doesn t seem to care. I haven t seen her in over three months because they won t even let me come up and see my wife. I feel like they have completely just taking her away from me. update my wife is so screwed up from this place that she has pushed me away to the point that I am getting a divorce with her. She wants nothing to do with me. She doesn t want to be with me for reason. She can t explain it all started when she went to this hospital. I don t know what they have done to her, but they have basically took the person that I married a year and a half ago and completely changed her to a person that I don t even know whatever the case may be they screwed her up so much that I have decided to leave her. She has to be in a group home for the rest of her life because of this place . She doesn t even want to be married to me still refuse to talk to me. I don t know what this place is done, but it s definitely not good.

Response from the owner5 months ago
Tristan, we take all concerns seriously and want to address them appropriately. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of the expressed concerns. Please reach out to our team directly so that we can work towards a resolution hh-community-relations@highlandhosp.com.
Mikaela Cooper
3 weeks ago
1

I was admitted to highland back in mid January due to self harm thoughts because of my living situation with my aunt. I was crying for help but this is where I ended up and no help was given. I was admitted around 12 am and the two staff I had met pain arrival in unit 2 west were truly the sweetest and calmed me down. All my clothes were taken from me, including undergarments and I was given a gown that covered nothing. I proceeded to wear that gown for 3 days until I received clothes I had to beg for. The rooms we were put in were terribly cold and you were only allowed one blanket that was as thin as a bedsheet unless you brought one from home. (Which would take at least a week to get) out of all the staff only about 5 staff were the highlight of the program ( Matt, Patrick, Buddha, brook, Tyler , and of course the man we called inspector gadget and a lady we all called nana). The food was absolutely terrible and the milk was almost always spoiled. I am allergic to cinnamon and for a snack I was given a cinnamon gronala bar and had ate it not knowing (because no food that patients were allergic too was allowed on the unit) and was told it was my fault for eating it. We wore these ankle monitors around our legs like we were on house arrest and they were scanned every 15 minutes and our actions were logged. Another big thing I did not agree with was the doctor was NOT ON SITE AND HOWEVER WAS VISTED OVER A ZOOM CALL. The same questions were always asked and she made nothing better ( Dr Hina I believe) over the weekends a new doctor would have a 2 minute phone call with us and these doctors are based out of Florida and is where they are currently. We sat in the same room on uncomfortable plastic chairs from 7 am to 9 pm and only had recreational time if the right staff was willing to take us. The bathrooms were absolutely disgusting and had feces all over the showers and floors all the time and were never cleaned properly unless the right staff were available. We were yelled at constantly for going out of the day room and were not allowed to console other fellow patients. During my 2-3 week stay I grew bonds with almost all of the patients I was admitted with and most of them even looked at me like a mother figure in there due to me being the oldest in the 2 west unit and I took care of them all the best I could because the staff however would not the staff I listed previously which made my stay a little less horrible. I would not recommend sending your children here unless you would like for them to come out worse than what they went in- maybe in some cases they might grow better just because they don t want to experience going back. If you re reading this ( staff or patients I was growing a bond with) I hope things are going ever so well for you!

ASWhaler Gamer
2 months ago
1

Nothing like getting a call from here, then calling back to find out what they were calling about. Being transferred to the nurses, having someone answer, me saying I was trying to find out why they were calling, him sayingOK, THEN HANGING UP ON ME. calling again (took forever to get ahold of them) and getting the receptionist, explain what happened, her saying hold on, AND HANGING UP ON ME AGAIN. My wife is in there and I just wanted to know what the call was about, was not rude to them nor anything!

Bre Ford
2 months ago
1

My boyfriend was in here not by his own choice and i sent a package to him which had clothes his wallet with everything in it ss card birth certificate id and all and pictures of his kids ..well i did next day shipping and the post office shows it was delivered the next day that was july 30th and he got out August 5th and hasnt yet to know where his package is i have called twice and his mom has called once and still no answers to where it is ...not very happy it would be different if it was just the clothes but his wallet with everything important is gone now

Response from the owner2 months ago
We take these concerns seriously and want to address them appropriately. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of your concerns. Please reach out to our Patient Advocacy Team at hh-community-relations@highlandhosp.com.
Sir Chaos
3 months ago
3

They try. Most of the nurses were decent and did their jobs. Um. The meals were horrible and milk spoiled usually. But technically, I wasn't there for the food hahaha. Anyways. Not to complain just want better for everyone. This place has a lot of potential. Needs more optional evening programs. They made matters worse for me but it was not intentional. Took a week and a half to get my meds back. Just glad I got them. I wish them all the best.

Velocity
3 months ago
1

Was on hold for 46 minutes to speak with a med nurse after medication they gave me possibly broke out into a rash and was hung up on after they said they'd grab one for me.

Response from the owner2 months ago
We take these concerns seriously and want to address them appropriately. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of your concerns. Please reach out to our Patient Advocacy Team at hh-community-relations@highlandhosp.com.
kara
4 months ago
1

My experience was an enlightening nightmare. I grew from it, but also suffered mentally and physically.I arrived injured. Adequate medical care was not provided. I was told there were not any meds, bandages, or wraps. I was also told my xrays disappeared. Months later, after complaining to Unicare, they miraculously were found.Therapy was not provided. After the initial meeting, we never met again, despite her stating differently.One of the staff, Jackie, said she was burnt out, and said she did not care if we had no soap, towels or wash cloths. Bathrooms were filthy.Unfortunately, this is one of the few facilities in West Virginia.

Response from the owner3 months ago
Kara, we are genuinely sorry to see this. Highland Hospital is committed to delivering exceptional care and maintains policies that guarantee patients have the necessary tools and a conducive environment for their recovery. To better understand your concerns, we encourage you to get in touch with our Customer Relations team at hh-community-relations@highlandhosp.com.
Evan Dunlap
4 months ago
1

This was a horrible Hospital, ive visited here THREE times and every single time they have treated us like animals. The staff were genuinely so mean and they have MAJOR internalized homophobia.

Response from the owner4 months ago
Evan, we are sorry to see this. We take these concerns seriously and want to address them appropriately. Our goal is to ensure that everyone is treated with kindness, compassion, and respect. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of the expressed concerns. Please reach out to our patient relations department at hh-community-relations@highlandhosp.com.
Alexis
4 months ago
5

Katie Ramsey
4 months ago
5

Best place to work.

Stacy Baron
6 months ago
5

Wayne S
6 months ago
1

My gf went in here having thoughts of killing herself. She's schizophrenia, comes out worse. Now the voices are telling her they want to hurt her. I called for an explanation on the treatment she received. Still no phone call, and I have to watch her daily. She's worse than ever!

Response from the owner4 months ago
Wayne, we would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of the expressed concerns. Please reach out to our patient relations department at hh-community-relations@highlandhosp.com.
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