Highland Hospital

Charleston, West Virginia

300 56th street Se
Charleston WV, 25304

(304) 433-8338

About Highland Hospital

Highland Hospital is a psychiatric hospital in Charleston, West Virginia that treats adults and children over the age of 10 for mental health, addiction, and dual diagnoses. In this facility, you can be treated as a psychiatric inpatient while receiving addiction treatment at the same time. If you need around the clock support for addiction but don’t have acute psychiatric needs, then their residential detox program may be what you’re looking for.

Inpatient and detox units differ from each other in the physical environment and in unit rules. People who need inpatient psychiatric treatment are often at risk of harming themselves or other people, so anything in the environment that can be used that way is removed. In contrast, residential rehabs are less restricted but still provide 24 hour structure and have strict rules designed to promote sobriety.

Highland Hospital has multiple accreditations including from the American Society of Addiction Medicine and the Joint Commission. These are organizations that ensure that healthcare organizations are meeting certain standards. These certificates help you know that you’re getting the standard of care.

Unfortunately, this hospital had many negative reviews at the time of writing this article. However, there were no reviews that addressed their detox or substance use programs. Most people who wrote reviews were especially critical of the children’s units.

Dollar icon Payment Options

  • medicaid iconMedicaid
  • shield-cross iconPrivate insurance
  • self-pay iconSelf-pay options
  • financial-aid iconFinancial aid
  • medicare iconMedicare
  • military iconMilitary insurance
  • military iconMilitary Insurance

Medical briefcase icon Levels of Care

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

sober-living iconSober Living Homes

The primary rule in a sober living home in West Virginia is that residents stay sober. In addition to this rule, residents are encouraged to find work or attend school and must contribute to household chores and abide by a curfew. These rules encourage responsible behavior and help residents maintain a structured, sober lifestyle. The halfway house setting helps people in recovery avoid isolation, practice responsibility, and develop supportive relationships.

medically-assisted-detox iconMedically Assisted Detox

If you have become physically dependent on drugs or alcohol, quitting abruptly can cause withdrawal symptoms like anxiety, headaches, flu-like symptoms, and more. In severe cases, these withdrawal symptoms can even be dangerous. In medically assisted detox, a team of licensed professionals will monitor your vitals, provide medication if needed, and help keep you as safe and comfortable as possible during this process.

24-hour icon24-Hour Clinical Care

When you enter 24-hour clinical care in West Virginia, you gain access to a comprehensive team of professionals who are on-call to help you in your recovery. Nurses and doctors can help you through detox by managing withdrawal using medication and other clinical treatment. For psychological withdrawal and other mental health concerns, counselors are available. This on-site care is designed to meet all physical, mental, and emotional needs.

User icon Programs

check iconAdolescence program

adult-program iconAdult program

children iconChildren program

elderly iconElderly program

hearing iconHearing impaired program

young-adult iconYoung adult program

hiv iconHIV/AIDS program

lgbtq iconLGBTQ program

Shield icon Insurance

Our Policy: Highland Hospital works with several private insurance providers and also accepts private payments when possible, please contact us to verify your specific insurance provider.

Heart icon Treatment

check iconDual Diagnosis

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

mental-health iconMental Health

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Hand holding medical sign icon Clinical Services

inpatient-file iconCognitive Behavioral Therapy

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

couples-therapy iconCouples Therapy

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

medical-detox iconExperiential Therapy

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

family iconFamily Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

mental-health iconIndividual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

nicotine iconNicotine Replacement Therapy

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

house-medical iconTrauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

dialectical iconDialectical Behavior Therapy

The core philosophies of dialectical behavior therapy in West Virginia are that everything is interconnected, change is inevitable, and you can integrate opposites to reach the truth. Treatment focuses on acceptance and change. You'll learn how emotions and behaviors are connected, accept your feelings, and learn how to change patterns of emotion and behavior.

Check icon Accreditations

Joint Commission

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Phone icon Contact

Phone icon (304) 433-8338
Building icon

300 56th street Se
Charleston WV, 25304

Call Now - Help is Available
Get Help Now - 304-578-5627
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Fact checked and written by:
Michelle Tavares, MSN, RN
Edited by:
Anna Spooner

Reviews

2.08 (118 reviews)
Rehab.com icon Rehab.com (3)
Google icon Google (115)
Accomodations & Amenities
1
Meals & Nutrition
1.5
Treatment Effectiveness
1
Admissions Process
1
Staff & Friendliness
1
Cleanliness
1
Value for Cost
1
Overall Experience
Date Submitted
Reviewer
Overall Experience
Date Submitted
Reviewer
1
Mental health

My son was a patient there four times. He was put out without me being notified and had no shoes or any of his belongings. It was dead of winter and pouring rain. This facility is a joke. I will never trust this place again

Sonya P.
Reviewed on 1/17/2024
Accomodations & Amenities
1
Meals & Nutrition
1
Treatment Effectiveness
1
Admissions Process
1
Staff & Friendliness
1
Cleanliness
1
Value for Cost
1
1
Prison

The facility is ran like a prison. Ankle bracelets required 24/7. No medical supplies were available. Staff plays mind games with patients. After returning home, I had nightmares for months........

Ruth K.
Reviewed on 12/9/2023
Accomodations & Amenities
1
Meals & Nutrition
2
Treatment Effectiveness
1
Admissions Process
1
Staff & Friendliness
1
Cleanliness
1
Value for Cost
1
1.5

Even though the facilities are clean and spacious, the staff does not have the experience and they have a bad mood.

Reviewed on 3/12/2019
Overall Experience
Date Submitted

Google Rating

2.1 (115 reviews)
ASWhaler Gamer
1 month ago
1

Nothing like getting a call from here, then calling back to find out what they were calling about. Being transferred to the nurses, having someone answer, me saying I was trying to find out why they were calling, him sayingOK, THEN HANGING UP ON ME. calling again (took forever to get ahold of them) and getting the receptionist, explain what happened, her saying hold on, AND HANGING UP ON ME AGAIN. My wife is in there and I just wanted to know what the call was about, was not rude to them nor anything!

Bre Ford
2 months ago
1

My boyfriend was in here not by his own choice and i sent a package to him which had clothes his wallet with everything in it ss card birth certificate id and all and pictures of his kids ..well i did next day shipping and the post office shows it was delivered the next day that was july 30th and he got out August 5th and hasnt yet to know where his package is i have called twice and his mom has called once and still no answers to where it is ...not very happy it would be different if it was just the clothes but his wallet with everything important is gone now

Response from the owner1 month ago
We take these concerns seriously and want to address them appropriately. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of your concerns. Please reach out to our Patient Advocacy Team at hh-community-relations@highlandhosp.com.
Sir Chaos
2 months ago
3

They try. Most of the nurses were decent and did their jobs. Um. The meals were horrible and milk spoiled usually. But technically, I wasn't there for the food hahaha. Anyways. Not to complain just want better for everyone. This place has a lot of potential. Needs more optional evening programs. They made matters worse for me but it was not intentional. Took a week and a half to get my meds back. Just glad I got them. I wish them all the best.

Velocity
3 months ago
1

Was on hold for 46 minutes to speak with a med nurse after medication they gave me possibly broke out into a rash and was hung up on after they said they'd grab one for me.

Response from the owner1 month ago
We take these concerns seriously and want to address them appropriately. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of your concerns. Please reach out to our Patient Advocacy Team at hh-community-relations@highlandhosp.com.
Katie Ramsey
3 months ago
5

Best place to work.

kara
3 months ago
1

My experience was an enlightening nightmare. I grew from it, but also suffered mentally and physically.I arrived injured. Adequate medical care was not provided. I was told there were not any meds, bandages, or wraps. I was also told my xrays disappeared. Months later, after complaining to Unicare, they miraculously were found.Therapy was not provided. After the initial meeting, we never met again, despite her stating differently.One of the staff, Jackie, said she was burnt out, and said she did not care if we had no soap, towels or wash cloths. Bathrooms were filthy.Unfortunately, this is one of the few facilities in West Virginia.

Response from the owner3 months ago
Kara, we are genuinely sorry to see this. Highland Hospital is committed to delivering exceptional care and maintains policies that guarantee patients have the necessary tools and a conducive environment for their recovery. To better understand your concerns, we encourage you to get in touch with our Customer Relations team at hh-community-relations@highlandhosp.com.
Evan Dunlap
3 months ago
1

This was a horrible Hospital, ive visited here THREE times and every single time they have treated us like animals. The staff were genuinely so mean and they have MAJOR internalized homophobia.

Response from the owner3 months ago
Evan, we are sorry to see this. We take these concerns seriously and want to address them appropriately. Our goal is to ensure that everyone is treated with kindness, compassion, and respect. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of the expressed concerns. Please reach out to our patient relations department at hh-community-relations@highlandhosp.com.
Alexis
3 months ago
5

Wayne S
5 months ago
1

My gf went in here having thoughts of killing herself. She's schizophrenia, comes out worse. Now the voices are telling her they want to hurt her. I called for an explanation on the treatment she received. Still no phone call, and I have to watch her daily. She's worse than ever!

Response from the owner3 months ago
Wayne, we would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of the expressed concerns. Please reach out to our patient relations department at hh-community-relations@highlandhosp.com.
Tristan whipkey
5 months ago
1

My wife is still there. She s been there over three months, dealing with schizophrenia, and we live in Pennsylvania and she s stuck here at this hospital. She was only voluntary she had two court earrings in the doctor went against the court order and now she stuck in there for another 60 days, she s not any better. She s worse than she was when she first came. They re not helping her get any better we ve tried transferring her. They won t let us because she s not stable enough. We ve tried to do everything we possibly can and she still stuck there. she stuck there on a court order and she s only their voluntary while she supposed to be and now she has a court order for 60 days , and the doctor doesn t seem to care. I haven t seen her in over three months because they won t even let me come up and see my wife. I feel like they have completely just taking her away from me.

Response from the owner4 months ago
Tristan, we take all concerns seriously and want to address them appropriately. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of the expressed concerns. Please reach out to our team directly so that we can work towards a resolution hh-community-relations@highlandhosp.com.
Stacy Baron
5 months ago
5

Big Lukie
6 months ago
1

If I could give a negative star review it would be -5 stars. Staff is completely unprofessional and don't do their jobs. I mean seriously they act like they got their college degrees or high school diploma from a cracker jack box. Nursing staff don't know what medication is for, and to add insult to injury no one there is good at returning emails let alone phone calls. If you ask for corporates number they will discharge you whether you completed the program or not. Give you an attitude because all you ask for is communication. Then turns around calling cps because your not in a position to pick your child up because of an emergency 6 hours away claiming abandonment. Do not take your children here if they are court ordered to be somewhere try to get them in somewhere else.

Response from the owner5 months ago
We are very sorry to see this and would like to offer our support. If you would like to have a more in-depth conversation about your concerns, we invite you to reach out to our Patient Advocacy Team at hh-community-relations@highlandhosp.com.
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