MelroseWakefield Hospital

585 Lebanon Street Melrose, MA 02176
DetoxInpatientOutpatient
MelroseWakefield Hospital MA 2176

About MelroseWakefield Hospital

MelroseWakefield Hospital, located in Melrose, Massachusetts is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include partial hospitalization and 12-step therapy.

Specialty rehab programs at MelroseWakefield Hospital include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

Patients at MelroseWakefield Hospital will find the residential setting creates an immersive environment promoting full engagement in recovery away from daily triggers and the private rooms that give personal space for reflection and undisturbed rest during treatment.

Latest Reviews

Shana Inniss Bonet
1 week ago on Google
1
I had two traumatic deliveries here. I do not recommend especially as a woman of color. The staff is disrespectful, they lie and deny you of your patient rights, and ignore your pain. They have no interest in how you want your delivery to go. They just do whatever is convenient for them. My second delivery was worse than the first because the anesthesiologist Hisham El-Kadir berated me while he botched my epidural. I was completely in tears while he missed about 5-6 times trying to place it which sent excruciating pain through my body every single time. He blamed me for missing. No one advocated for me. The nurses told me to just endure it. My husband wasn't allowed in the room while it happened so I was all alone being traumatized. When I got home after childbirth, my entire back was black and blue and I couldn't sleep on my back for 6 months because of the pain. I complained to the hospital about the incident but nothing happened. The worst part is that according to the hospital, there is no record of an anesthesiologist for that delivery. I had to call my insurance to track down the record. Honestly, stay away from this hospital for labor and delivery. They can not be trusted.
vivie Mondesir
2 weeks ago on Google
1
This hospital traumatized me as a black Woman if you are a black woman don t go there to give birth to your baby. Just please don t go the gonna treat you like animal.
Response from the owner2 days ago
Your review is very concerning to hear, and we would like to investigate this thoroughly. Please contact our Patient Relations Department by calling 781.979.3021, if you want to provide more details.
stefanie cassandra
4 weeks ago on Google
1
Came in for chronic jaw pain. During my visit, I think the staff forget that the only thing separating us from the hallway is a curtain. I heard staff excitingly say it s the 4th (cardiac) arrest of the day! And also trying to predict whether a patient was going to make it or not. One joked about being the grim reaper. I also overheard them say it s just dental pain she s not dying. I think this was about me. Considering they wouldn t perform an X-ray on me, how do they know it s dental related? Bedside manner was horrible here. Only the triage nurses had compassion. I will never come back here. Waste of a co-pay and time with no resolutions. I have never heard doctors and nurses speak like this in the presence of patients and am appalled. I didn t say anything to them because they barely came to my room.
Response from the owner1 week ago
Your review is very concerning to hear, and we would like to investigate this thoroughly. Please contact our Patient Relations Department by calling 781-979-3021, if you want to provide more details.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.1 / 10

Location

Accepted Insurance

MelroseWakefield Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient programs are designed for clients who are medically stable and not at an elevated risk of relapse, including those who have already completed inpatient care. Outpatient programs typically advance clients' established treatment plans, offering continuing addiction counseling and recovery education. Clients who enter outpatient care immediately following detox may also receive medical and mental health assessments and personalized treatment plans. Most outpatient rehabs provide multiple levels of care to align with clients' unique needs.
inpatient iconInpatient
Inpatient rehab offers robust, hands-on care in a highly structured and supportive environment. The facility provides housing, meals, and round-the-clock supervision, allowing clients to focus exclusively on their recovery. Inpatient treatment typically involves intensive addiction counseling based on CBT, DBT, RBT, motivational interviewing, or other psychotherapeutic approaches. Many inpatient treatment centers also offer life skills training and/or complementary therapies, including meditation, mindfulness, and nutrition counseling.
12-step icon12-Step
Recovery models based on 12 step programs feature extensive peer coaching and emphasize personal growth as a key to sustained sobriety. Regular attendance at 12 step meetings, which are anonymous, free, and available daily, is expected. The 12 steps of recovery are based on spiritual principles and support participants in addressing the root causes of their disease, accept responsibility for their choices, and accept that which is beyond their control. Self-selected sponsors provide one-one-mentoring.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP), also known as day treatment, allows you to receive rehab-level care while living at home. PHP treatment requires a minimum of 20 hours of treatment each week for an average of 90 days. PHP treatment plans can vary depending on your needs but typically includes relapse prevention, medication management, and evidence-based therapies, such as cognitive-behavioral therapy (CBT), and dialectical behavior therapy (DBT). Most insurance providers fully or partially cover PHP treatment.
24-hour icon24-Hour Clinical Care
Due to various health issues that substance abuse causes, 24-hour clinical care in Massachusetts is often a necessary part of treatment. Individuals may be suffering from infections, illness, or organ damage. Having 24-hour care available ensures that these physical problems are treated along with the psychological effects of addiction. Once individuals complete detox and are medically stable, this intensive level of supervision ends, and the next phase of treatment can begin.
medically-assisted-detox iconMedically Assisted Detox
Medically supervised detox is the process of removing addictive substances from your body and managing the withdrawal symptoms in a medically supervised environment. Typically, this is the first step in the recovery process and lasts an average of 5-7 days, though the length can vary depending on your individual needs. Once your system is cleared of alcohol and drugs, you'll likely transition to an inpatient treatment program for the next phase of your recovery.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms
  • private iconPrivate Setting

Contact Information

Phone icon (781) 979-3000
Building icon

585 Lebanon Street
Melrose, MA 02176

Reviews of MelroseWakefield Hospital

3.1/5 (555 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.1 (555 reviews)
Shana Inniss Bonet
1 week ago
1

I had two traumatic deliveries here. I do not recommend especially as a woman of color. The staff is disrespectful, they lie and deny you of your patient rights, and ignore your pain. They have no interest in how you want your delivery to go. They just do whatever is convenient for them. My second delivery was worse than the first because the anesthesiologist Hisham El-Kadir berated me while he botched my epidural. I was completely in tears while he missed about 5-6 times trying to place it which sent excruciating pain through my body every single time. He blamed me for missing. No one advocated for me. The nurses told me to just endure it. My husband wasn't allowed in the room while it happened so I was all alone being traumatized. When I got home after childbirth, my entire back was black and blue and I couldn't sleep on my back for 6 months because of the pain. I complained to the hospital about the incident but nothing happened. The worst part is that according to the hospital, there is no record of an anesthesiologist for that delivery. I had to call my insurance to track down the record. Honestly, stay away from this hospital for labor and delivery. They can not be trusted.

vivie Mondesir
2 weeks ago
1

This hospital traumatized me as a black Woman if you are a black woman don t go there to give birth to your baby. Just please don t go the gonna treat you like animal.

Response from the owner2 weeks ago
Your review is very concerning to hear, and we would like to investigate this thoroughly. Please contact our Patient Relations Department by calling 781.979.3021, if you want to provide more details.
stefanie cassandra
4 weeks ago
1

Came in for chronic jaw pain. During my visit, I think the staff forget that the only thing separating us from the hallway is a curtain. I heard staff excitingly say it s the 4th (cardiac) arrest of the day! And also trying to predict whether a patient was going to make it or not. One joked about being the grim reaper. I also overheard them say it s just dental pain she s not dying. I think this was about me. Considering they wouldn t perform an X-ray on me, how do they know it s dental related? Bedside manner was horrible here. Only the triage nurses had compassion. I will never come back here. Waste of a co-pay and time with no resolutions. I have never heard doctors and nurses speak like this in the presence of patients and am appalled. I didn t say anything to them because they barely came to my room.

Response from the owner4 weeks ago
Your review is very concerning to hear, and we would like to investigate this thoroughly. Please contact our Patient Relations Department by calling 781-979-3021, if you want to provide more details.
Lucas Souza
4 weeks ago
1

Doctor at this hospital should be ashamed of what they do, they making funny about patient and not resolving any issues of my wife pain, couldn t even take a x-ray of her face don t go to this hospital a bunch of scammers and disgusting doctors that don t give a F for your pain and making jokes about you behind the scenes

Response from the owner4 weeks ago
Your review is very concerning to hear, and we would like to investigate this thoroughly. Please contact our Patient Relations Department by calling 781-979-3021, if you want to provide more details.
Mickerlange S.P.P
1 month ago
5

Response from the owner1 month ago
Thank you for the five stars! Please keep us in mind should you need urgent medical care in the future!
Jacob Constant-Baptista
1 month ago
5

I got hit by a car cycling to work 11/6/24 and was treated at Melrose-Wakefield and everyone there was beyond competent and I couldn t have been left in better, more experienced hands. Bedside manner was immaculate and I suffered severe trauma so I don t recall everyone s name, but I believe an ER nurse named Andrea but also may have been Victoria, there was a Victoria and Andrea, both great, but one of them was kind of my saving grace that morning, and my PA I remember her name was Madison. Because I had suffered so much trauma to my face I became a bit difficult and demanding but this nurse I speak of took my concerns of my Type 1 Diabetes and my request for insulin very seriously. I ended up feeling the need to apologize for my aggressiveness as she was just doing her job the way she was taught - the right way. My husband was there with me and it was a horrible experience, 10 stitches but these people handled my care with the utmost care and integrity. Thank you Melrose-Wakefield Hospital, Emergency Department

Response from the owner1 month ago
Thank you! We're always here to provide timely emergency care. Our team will love to hear about your kind words. Best wishes!
Susan Jervis
1 month ago
2

Nurses and doctors were nice. Hospital as a whole is incompetent. My 79 yo father was brought to the ER by ambulance after being found confused and partially clothed in a hotel lobby - COMPLETELY out of character for him - and MelroseWakefield discharged him after only 1 hour. He was brought in by ambulance the very next day and they found that he had pneumonia and a UTI. The ER must have never even checked him the first night. I have more to say about his recent visits, but I ll leave it at that and just say that I will never send anyone I love there or go there myself. They can t be trusted to properly care for sick and vulnerable people.

Response from the owner1 month ago
We apologize that you felt the experience in our Emergency Department did not meet our standard of high quality patient care. Without further information, we are unable to investigate your complaint and feedback. We invite you to reach out to Patient Relations so we may gather more information regarding the care for your father, and your family. Patient Relations may be reached at 781-979-3021, and we welcome your call and the opportunity to learn more about your experience.
A Numa
1 month ago
5

Top not h emergency experience; checked in with Victoria and Edward then was seen by Casey who made sure my symptoms were cared for. Then a nurse gave me a package of wipes to keep in order to keep my wound clean, I believe her name was Jackie thank you for taking care of me seriously even the public safety officers are nice here, especial Kimbert

Response from the owner1 month ago
We love to hear that! Our team always delivers quality and compassionate care, and we'll gladly share your kind words with them. Take care!
Jeffrey Robinson
1 month ago
5

Response from the owner1 month ago
We really appreciate the five-star rating! We hold ourselves to high standards in providing an exceptional experience for each and every patient. Best wishes!
Robert Cavalear
1 month ago
5

To all ER staff and the ladies and professional staff and Drs on Med 3 (and dietary/custodial services services) who took care of me for the last 3 days...I wish you all of the best for you and yours that you have shown me over the last three days.

Response from the owner1 month ago
We're glad to hear you had an excellent experience with our team. You can always count on us, should you need us again, in the future!
Patricia Carroll
1 month ago
5

I m so thankful for the care I received here today. Everyone treated me with care and respect. I wouldn t ever go anywhere else and I really appreciate the ER team.

Response from the owner1 month ago
We love to hear that! Our team always delivers quality and compassionate care, and we'll gladly share your kind words with them. Take care!
Vasiliki Vallas
2 months ago
5

I had a great experience at the maternity ward

Response from the owner2 months ago
Thank you for taking the time to leave a review! We appreciate the kind words and will be sure to share them with our team. Best wishes!
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