MelroseWakefield Hospital

Melrose, Massachusetts

585 Lebanon Street
Melrose, MA 02176

(781) 979-3000
3.1 (536 reviews)

About MelroseWakefield Hospital

MelroseWakefield Hospital, located in Melrose, Massachusetts is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include partial hospitalization and 12-step therapy.

Specialty rehab programs at MelroseWakefield Hospital include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

Patients at MelroseWakefield Hospital will find the residential setting creates an immersive environment promoting full engagement in recovery away from daily triggers and the private rooms that give personal space for reflection and undisturbed rest during treatment.

Dollar icon Payment Options

  • shield-cross iconPrivate insurance
  • self-pay iconSelf-pay options
  • financial-aid iconFinancial aid
  • sliding-scale-payment iconSliding scale payment assistance
  • medicare iconMedicare
  • military iconMilitary insurance
  • medicaid iconMedicaid
  • military iconMilitary Insurance

Medical briefcase icon Levels of Care

outpatient iconOutpatient

Outpatient programs are designed for clients who are medically stable and not at an elevated risk of relapse, including those who have already completed inpatient care. Outpatient programs typically advance clients' established treatment plans, offering continuing addiction counseling and recovery education. Clients who enter outpatient care immediately following detox may also receive medical and mental health assessments and personalized treatment plans. Most outpatient rehabs provide multiple levels of care to align with clients' unique needs.

inpatient iconInpatient Rehab

Inpatient rehab offers robust, hands-on care in a highly structured and supportive environment. The facility provides housing, meals, and round-the-clock supervision, allowing clients to focus exclusively on their recovery. Inpatient treatment typically involves intensive addiction counseling based on CBT, DBT, RBT, motivational interviewing, or other psychotherapeutic approaches. Many inpatient treatment centers also offer life skills training and/or complementary therapies, including meditation, mindfulness, and nutrition counseling.

12-step icon12-Step

Recovery models based on 12 step programs feature extensive peer coaching and emphasize personal growth as a key to sustained sobriety. Regular attendance at 12 step meetings, which are anonymous, free, and available daily, is expected. The 12 steps of recovery are based on spiritual principles and support participants in addressing the root causes of their disease, accept responsibility for their choices, and accept that which is beyond their control. Self-selected sponsors provide one-one-mentoring.

partial-hospitalization iconPartial Hospitalization Program

A partial hospitalization program (PHP), also known as day treatment, allows you to receive rehab-level care while living at home. PHP treatment requires a minimum of 20 hours of treatment each week for an average of 90 days. PHP treatment plans can vary depending on your needs but typically includes relapse prevention, medication management, and evidence-based therapies, such as cognitive-behavioral therapy (CBT), and dialectical behavior therapy (DBT). Most insurance providers fully or partially cover PHP treatment.

24-hour icon24-Hour Clinical Care

Due to various health issues that substance abuse causes, 24-hour clinical care in Massachusetts is often a necessary part of treatment. Individuals may be suffering from infections, illness, or organ damage. Having 24-hour care available ensures that these physical problems are treated along with the psychological effects of addiction. Once individuals complete detox and are medically stable, this intensive level of supervision ends, and the next phase of treatment can begin.

medically-assisted-detox iconMedically Assisted Detox

Medically supervised detox is the process of removing addictive substances from your body and managing the withdrawal symptoms in a medically supervised environment. Typically, this is the first step in the recovery process and lasts an average of 5-7 days, though the length can vary depending on your individual needs. Once your system is cleared of alcohol and drugs, you'll likely transition to an inpatient treatment program for the next phase of your recovery.

User icon Programs

check iconAdolescence program

adult-program iconAdult program

men iconProgram for men

women iconProgram for women

young-adult iconYoung adult program

children iconChildren program

elderly iconElderly program

hearing iconHearing impaired program

hiv iconHIV/AIDS program

lgbtq iconLGBTQ program

military-hat iconMilitary program

stroller iconPostpartum program

Total Beds: 174

House check icon Settings & Amenities

  • home-setting iconResidential setting
  • private-room iconPrivate rooms
  • private iconPrivate Setting

Shield icon Insurance

Our Policy: MelroseWakefield Hospital works with several private insurance providers and also accepts private payments when possible, please contact us to verify your specific insurance provider.

Heart icon Treatment

check iconDual Diagnosis

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

mental-health iconMental Health

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Hand holding medical sign icon Clinical Services

inpatient-file iconCognitive Behavioral Therapy

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

dialectical iconDialectical Behavior Therapy

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

mental-health iconIndividual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

house-medical iconTrauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

medical-detox iconExperiential Therapy

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Phone icon Contact

Phone icon (781) 979-3000
Building icon

585 Lebanon Street
Melrose, MA 02176

Call Now - Help is Available
Get Help Now - 617-862-0388
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Reviews

3.1 (536 reviews)
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Google Rating

3.1 (536 reviews)
Kevin
1 month ago
1

Stay away from this hospital! It's a joke now!

Response from the owner1 month ago
Thank you for taking the time to leave feedback. We re sorry you did not have a positive experience at MelroseWakefield Hospital. We take customer satisfaction seriously and would like to discuss further. Please contact us at 781.979.3021 at your convenience, so a member of our Patient Experience Team can contact you.
Kelly Reis
1 month ago
4

The ER and 3rd floor medical staff were all so amazing to my mother. She was very well cared for by all. It was a very scary time for my family and the nurses and other medical staff were there to provide comfort and answers. The ER Case Manager was amazing. She was doing everything she could to get ahead of things and keep us updated. However the only downfall was the Case Manager that my mom was assigned once she was admitted to a room. She was terrible to work with and has zero empathy towards families that are wanting the best after care for their loved one. I felt like I was a bother whenever I wanted to talk to her and the times we did talk, it was not pleasant. She shouldn t be allowed to work with families until she s had some empathy training.

Response from the owner1 month ago
Thank you for sharing this with us. We're glad to hear you had an overall good experience during your consultation. We'll share your feedback with our team, and hope to deliver a five-star experience if you ever need medical care in the future.
Renata Goncalves
2 months ago
5

Response from the owner2 months ago
We really appreciate the five-star rating! We hold ourselves to high standards in providing an exceptional experience for each and every patient. Best wishes!
scott !
2 months ago
4

The experience and care that I received was most excellent. Nurses and doctors took the time to listen and helped to get to root of the problem. I finally have more answers than questions. Thank you Doctor and RN

Response from the owner2 months ago
We're glad to hear you had an excellent experience with our team. You can always count on us, should you need us again, in the future!
Rob Oteri
2 months ago
1

I asked security for assistance in finding a supervisor for one of the nurses. Simon asked why. Simon is security not part of thr medical staff so I briefly told him what was going on. He told me he didn't see anything wrong and to further explain.I am not doing that, I explain a f ask again for a supervisor. Now I'm also asking for his!Simon tells me he doesn't have one, that he's the big boss and hired himself. hmmm curious!

Response from the owner2 months ago
Your review is very concerning to hear, and we would like to investigate this thoroughly. Please contact our Patient Relations Department by calling 978-937-6458, if you want to provide more details.
A'Starra Knights
2 months ago
1

If I could give this place ZERO stars I would.Let s just say I will take death over another trip to this horrendous hospital.If anyone would like to follow up with me that would be great, because I have A LOT of feedback I d like to provide.

Response from the owner2 months ago
Your review is very concerning to hear, and we would like to investigate this thoroughly. Please contact our Patient Relations Department by calling 978-937-6458, if you want to provide more details.
Anthony Berube
2 months ago
2

A lot of the employees that work here are very very good but the parking is always horrendous. Especially at wound center or on the labs entrance. This makes important medical visits difficult to schedule around. I shouldn't have to show up half hour early to hopefully find a spot in time for an appointment

Response from the owner2 months ago
Hello, thank you for leaving us a rating. We hold ourselves to a high standard of care, and would like to know what could be improved upon. You can reach our Patient Relations Department by emailing us directly at patientexperience@p1uc.com if you would like to share any feedback with us.
Marie
2 months ago
1

They don t take my primary but they take mass health which is my secondary and they still refuse to listen that even though you re not in network with the first insurance, you send it through to mass health after. I literally work with insurance. They keep telling me I m out of network and will have to pay fees.

Response from the owner2 months ago
Thank you for taking the time to share this with us. We always strive to deliver a seamless and transparent billing process, and would like to further discuss these concerns with you. Please send a private message to us with the best way you prefer to be reached (phone or email) at your earliest convenience. A member of our staff will reach out to you shortly. You can also reach our Patient Relations Department by calling 978-937-6458.
Linda Mattos
2 months ago
3

The doctors are all great! Have been here for OBGY for about 6 years. But the wait time is long. They are not on time. Today I was exactly 10min late and the nurse said the doc couldn t see me. I asked of she could double check. I waited for so long. The nurse was rude and I confronted her about it and she shout the door so loudly. Seriously? and at the and she went in to the room saying that the doctor had a labor to do. I am leaving very frustrated right now.

Response from the owner2 months ago
We're sorry to hear that you didn't have a great experience with our team. We always strive to deliver quality and compassionate care for all our patients. You can reach our Patient Relations Department by calling 978-937-6458, if you want to provide more details.
Kathie Arsenault
2 months ago
5

Wound Care Unit is Fantastic, very kind and caring Nurses and Doctors

Response from the owner2 months ago
We love to hear that! Our team always delivers quality and compassionate care, and we'll gladly share your kind words with them. Take care!
Chloe Whitfield
2 months ago
1

Dont even bother coming here, especially if your first language isn't English. Predatory practices and nonexistent patient relations or grievance procedures. I went here out of an abundance of caution following my GPs recommendation, for a D-Dimer test and calf ultrasound to rule out blood clot in my leg. This turned into Chest x-rays, EKGs, 9 blood tests, so on and so forth. I was not given any information on why this is happening, just carted from room to room. I asked repeatedly about the ultrasound and D-dimer test, to which the PA Nichole Muir nor the Dr. Phyllis Chen, bothered to order. After 9 hours and no answers, pointless tests, and absolutely no one looking at my leg (the issue that brought me to the ER) I was met with a Dr (Chen) telling me she just came on shift and has no idea what's going on. A PA (Muir) clapping her hands at me and telling me she was treating me for whatever her poor understanding of medicine led her to. When the Dr returned, neither could agree on whether the tests were necessary, what information would be gained from each test, and what the purpose for them were. I then had to advocate for myself and insist that I receive the ultrasound I had originally come to the ER for. They both retreated to the nursing station where I hear them telling the nurses they're afraid of me and the nurses effectively "pulled straws" to see who would deal with me... I'm not one to speak up, let alone start a scene. It was clear they didn't have answers for my very valid questions so posed me as a difficult patient. I was quickly rushed away for the U/S and then discharged. I never ended up finding out why my leg was swollen, painful and discolored. After calling the hospitals grievance team, the following weeks. I was simply told that the PA noted I was "short of breath" and was moving to treat that. I tried to explain that it was likely a miscommunication on a very busy night and that I was only there for my calf. Regardless, I also didn't receive any treatment for shortness of breath either, even if that were the case. I was stonewalled with each interaction and now have a multi thousand-dollar bill I'm stuck with because a PA thought she knew better than to listen to a patient and a Dr didn't want to get involved. I went through this as a local, with great insurance, with family in the medical field and asking all the right questions. I could only imagine how they would take advantage of someone who wasn't able to advocate for themself. Avoid this hospital at all costs!

Response from the owner2 months ago
We are so sorry that our investigation and adjudication of the issues, as we discussed back in May did not bring closure for you. If you would like us to re-open this or would like to further discuss, please reach out to us in Patient Relations at 781-979-3021. Thank you.
Bel Braga
2 months ago
5

Response from the owner2 months ago
Thank you for the five stars! Please keep us in mind should you need urgent medical care in the future!
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