Emergence Health Network – Diana Drive

9555 Diana Drive
El Paso, TX 79924

About Emergence Health Network – Diana Drive

Emergence Health Network – Diana Drive, located in El Paso, Texas is a public alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment.

Specialty rehab programs at Emergence Health Network – Diana Drive include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-sensitive addiction treatment considering health and life-stage issues of older adults.

Latest Reviews

Sheena Betsey
1 year ago on Google
1
Been going here almost 4 years good place horrible staff no one ever answers the phones good luck trying to speak to anyone unless it s time for your appointment that s the only time you will here from them pathetic
F. Garc�a
1 year ago on Google
1
I am filing a formal complaint against Emergence Health Network with the Texas Health and Human Services Commission. If I could give them 0 stars I absolutely would. My husband is prescribed a controlled substance, meaning he has to see a Psychiatrist every month in order to be prescribed. Texas is a state that does not allow paper scripts. He has run into the issue of having to have his meds partially filled due to pharmacy issues. He has then called to explain the situation to the nurses and they assure him they will speak to the MD and get him to send another electronic script for the missing doses. This NEVER happens. Leaving daily voicemails for staff remain unreturned for weeks at a time. Then when he is absolutely on the verge of running out of his meds, they tell him he must schedule another appointment in order to be prescribed his remaining half. When this happens, they insist on scheduling him for the following month, meaning that he will STILL BE WITHOUT his medication, until then. When they miraculously find an opening, they give him appointments WITHOUT actually putting them into the system, meaning he is still WITHOUT his medication. This has happened consecutively for the past 3 months. As someone who works in the mental health field, I am shocked and appalled that they would let this continually be an issue for their patients. I've had enough and it's time for an investigation to happen.
PasSion Y. Waldon
3 years ago on Google
1
Mhmr. Just changed the name. Worst medical service. Soon as someone looks into this place and find out all the illegal medical practices going on they ll change their name again. Do yourself a favor, avoid further damaging your mental and go ANYWHERE else. Google has better mental health care than this place.

Location

Accepted Insurance

Emergence Health Network – Diana Drive works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
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Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
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Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Contact Information

Phone icon (915) 759-2870
Building icon

9555 Diana Drive
El Paso, TX 79924

Reviews of Emergence Health Network – Diana Drive

3.1/5 (9 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.1 (9 reviews)
Sheena Betsey
1 year ago
1

Been going here almost 4 years good place horrible staff no one ever answers the phones good luck trying to speak to anyone unless it s time for your appointment that s the only time you will here from them pathetic

F. Garc�a
1 year ago
1

I am filing a formal complaint against Emergence Health Network with the Texas Health and Human Services Commission. If I could give them 0 stars I absolutely would. My husband is prescribed a controlled substance, meaning he has to see a Psychiatrist every month in order to be prescribed. Texas is a state that does not allow paper scripts. He has run into the issue of having to have his meds partially filled due to pharmacy issues. He has then called to explain the situation to the nurses and they assure him they will speak to the MD and get him to send another electronic script for the missing doses. This NEVER happens. Leaving daily voicemails for staff remain unreturned for weeks at a time. Then when he is absolutely on the verge of running out of his meds, they tell him he must schedule another appointment in order to be prescribed his remaining half. When this happens, they insist on scheduling him for the following month, meaning that he will STILL BE WITHOUT his medication, until then. When they miraculously find an opening, they give him appointments WITHOUT actually putting them into the system, meaning he is still WITHOUT his medication. This has happened consecutively for the past 3 months. As someone who works in the mental health field, I am shocked and appalled that they would let this continually be an issue for their patients. I've had enough and it's time for an investigation to happen.

PasSion Y. Waldon
3 years ago
1

Mhmr. Just changed the name. Worst medical service. Soon as someone looks into this place and find out all the illegal medical practices going on they ll change their name again. Do yourself a favor, avoid further damaging your mental and go ANYWHERE else. Google has better mental health care than this place.

Edgar Pulido
3 years ago
5

The staff are sure friendly

Franky Moy
5 years ago
5

Nola Clabaugh
6 years ago
5

Friendly great service great doctor the place makes me feel good

Rita Alvarado
6 years ago
5

Beginning with the front desk staff, they greet you with a smile, which put me at ease. They answered my questions, and explained the procedures patiently. My Counselor is Fantastic, I know they are over worked but completely devoted the time alloted to me answering my questions and we set goals and will work to achieve them. Over all visits are outstanding.

Erica Marvelous
6 years ago
1

They never keep the appointments they give you..or give you the wrong one and then reschedule you. Happened to us 4 times.

Rosa Dominguez
7 years ago
4

Very friendly staff, clean bathroom. Clean building. We had 2 fire alarms during our 45 minutes wait. That concerned us

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