Crossroads of Louisville, KY

About Crossroads of Louisville, KY

They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include intensive outpatient, recovery housing, and 12-step therapy.

Specialty rehab programs at Crossroads of Louisville, KY include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and specialized drug rehab for veterans, addressing combat-related trauma and reintegration.

Patients at Crossroads of Louisville, KY will find the residential setting creates an immersive environment promoting full engagement in recovery away from daily triggers and the private rooms that give personal space for reflection and undisturbed rest during treatment.

Crossroads of Louisville, KY has received accreditations from SAMHSA, CARF, LegitScript, and the state of Kentucky.

Latest Reviews

Tabitha Tabby Sahli

1 month ago on Google

The counselors have not walked through what we all have gone through nor do they feel like talking to you all the good ones have left as of all the nurses I would only give this place maybe one star the only people that's good that's left is the two nurses in the front desk lady

Response from the owner3 weeks ago

Thank you for providing your feedback. We are committed to creating superior outcomes and are disappointed that expectations were not met. If you would like to provide additional feedback, please contact us at our 24/7 Patient Access Center at 1-800-805-6989.

Tasha Combs

1 month ago on Google

I ve been going to this clinic going on almost 5 yrs, when I 1st came to this clinic back in February of 2020 it s was a mad house, but they have did a complete 360 with the new Director over the clinic. It s clean, friendly, The counselors there would do anything for you. The front desk women, Candace I love her to absolute death! The nurses are great, the doctors are great like seriously no exaggeration, Sometimes you are in there for 30 minutes sometimes 40 minutes , So sometimes there is a little wait time, but other than that it s changed my life in soooo many ways! The Director, Craig Cole is GREAT! Recommend Crossroads to anyone!

Response from the owner2 weeks ago

Thank you for taking the time to share your review! We are committed to delivering compassionate care.

Denise Joyner

2 months ago on Google

I am very pleased with the way the director, my counselor, the nurses, and the guards have conducted things with covid19! I appreciate everything they have done to keep us safe! It has been wonderful to get additional take homes! I have been on methadone a long time and often worried what would happen in an event such as natural disaster...it feels good that we are being taken care of! It is also very nice that they are doing everything they can to help us with insurance issues during this time!I am happy about the app too! Thank you.

Response from the owner1 year ago

Hi, Denise. Thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you.

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

9.2 / 10

Gallery

The facilities at Crossroads Jeffersontown in Louisville, KY 1

Location

Accepted Insurance

Crossroads of Louisville, KY works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Outpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Inpatient

Inpatient rehab is designed primarily for clients exiting detox, those in early recovery, and those in crisis situations that may increase their risk of relapse. Clients reside at the inpatient treatment center for the length of the program, which may range from two weeks to more than 18 months, depending on the program design. Inpatient treatment typically includes 24-hour clinical care and extensive addiction counseling and recovery education using CBT, DBT, RBT, motivational interviewing or other psychotherapeutic approaches.

Intensive Outpatient

Intensive outpatient programs (IOP) specialize in high-level care for clients requiring robust support. This includes those in early recovery, those in crisis, and those stepping down from inpatient care. Clients typically participate in a minimum of nine treatment hours per week, but many intensive outpatient rehabs offer up to 20 hours of service weekly. Their primary treatment modalities generally combine psychotherapy and recovery education. Medication assisted treatment (MAT) for alcohol and/or opioid recovery is widely available.

12-Step

Participants in 12 step programs attend regular group meetings, which are free, anonymous, and open to the public. Most communities offer multiple meetings daily, with specialized formats, including programs for seniors, teens, and families, widely available. 12 step recovery prioritizes participants' spiritual, emotional, and psychological growth and healing to support their sustained sobriety. Participants also receive one-on-one mentoring from a self-selected sponsor as they work through the 12 steps of recovery.

Sober Living Homes

A sober living home in Kentucky offers many benefits to those in recovery. These drug-free environments allow individuals to distance themselves from situations that would prompt triggers and lead to relapse. Men's and women's sober living also offers 12-step programs, counseling, job placement services, and long-term residence after treatment. During their stay, residents are required to abstain from alcohol and drug use, pay rent, and contribute to household responsibilities.

Medically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one’s body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Men and women in Kentucky participating in group therapy learn to express their feelings and struggles with drug addiction in a non judgmental atmosphere. Your peers can offer you empathy and encouragement because they understand your journey to recovery. This fosters a sense of community and belonging that may extend far after group therapy sessions.

In individual therapy for drug and alcohol addiction, the therapist and patient work together to address the challenges and triggers that drive addictive behavior. This offers a customized approach to a healthier, substance free life.

Several techniques are key to motivational interviewing in Kentucky. Your therapist will use open ended questions, affirm your strengths, reflect your responses back to you, and summarize your responses. This allows you to identify any discrepancies in your current situation and your future goals, which can motivate you to make changes.

Trauma therapy provides you with a safe space to work through a trauma that you witnessed or experienced. Trauma informed therapy supports you to understand your emotional and physical responses and develop healthier coping mechanisms when exposed to triggers in the community. This improves your sense of self confidence and empowerment.

As you begin couples therapy in Kentucky, you'll outline the goals for therapy. Your therapist will then arrange to meet with you in weekly joint sessions and, in some cases, individual sessions. You'll receive homework assignments to practice each week between sessions that will help you reach your goals.

Family therapy provides families with a structured environment to address the complexities of addiction. You work with an experienced therapist to develop effective strategies for supporting your loved one's recovery while focusing on the well being of each member of the family unit.

Amenities

Residential Setting
Private Rooms

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

LegitScript has reviewed Crossroads of Louisville, KY as part of their certification program, and has determined that it meets the LegitScript standards for legality, safety and transparency.

LegitScript verified in

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Kentucky

Contact Information

(800) 805-6989

Website

1700 Cargo Ct
Jeffersontown, KY 40299

Get Help Now - 502-461-9007

Who Answers?

Reviews of Crossroads of Louisville, KY

4.2/5 (155 reviews)

Google Reviews

4.2 (155 reviews)

1 month ago

Response from the owner1 month ago

real ninja

2 months ago

Thank you for sharing this feedback. Please don't hesitate to contact us at our 24/7 Patient Access Center at 1-800-805-6989 to speak to a member of the Crossroads team directly for any questions or concerns you may have as we will be happy to assist you!

Response from the owner2 years ago

Shawn

They suck. Very unprofessional and they are super unhealthy for your "behavioral health". If you can help it GO SOMEWHERE ELSE.

Jesse Stout

Accepts most insurance, which is very helpful!

Response from the owner3 years ago

Thank you so much for your kind words, Jesse. We really appreciate you taking the time out to share your experience with us.

Jenny V

Response from the owner2 months ago

Thanks for the review!

Pat Morgeson

They are very slow hope you dont have to be at work cause you will never make it on time. But wouldn't be where I'm at today without them!!!

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.

Breanna Williams

Thank you for providing your review. If you would like to speak to someone at our 24/7 Patient Access Center, please contact us at 1-800-805-6989.

Joktan Gravel

3 months ago

The place is looking better and better. Great place love the front desk lady. She makes my day better. Along with the happiness of all the people. Love how they are so excited each day and on team day they wear teams clothing and some of them do amazing and dress up nice and supportive of their team.

Response from the owner4 months ago

Thank you for taking the time to rate us! Your review helps others find the care they need. Thank you!

M H

I do love Crossroads treatment center in JDownloader but they are way understaffed in the area they need staff the most! There's like 15ish counselors and only 2 nurses at dosing window! The place has started going downhill! I'm supposed to have an appt at 5:10 am, the first big desert in the morning, all big doses are supposedly suppose to have an appointment!! Nope... I sit there atleast an hour to 2 hours!! Its ridiculous honestly, I am late to dropping my kids off and work!! Crossroads took away work passes and don't follow the rules they make up. They really need more nurses and less counselors and alot more training on how to treat ppl!! For 3 months straight I've had to complain. I was treated so bad July 16 last month. I recommend Crossroads to everyone I see that needs it though so in all honesty.... they've helped me alot in so many ways! That's what counts and matters!!

Response from the owner3 months ago

Thank you for taking the time to share your feedback. If you would like to speak to our team, please call our 24/7 Patient Access Center at 1-800-805-6989.

Bo Simmons

Overall Experience

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