COPE Community Services

8050 East Lakeside Parkway Tucson, AZ 85730
InpatientOutpatient
COPE Community Services AZ 85730

About COPE Community Services

COPE Community Services is an addiction treatment center in Tucson, Arizona. They provide drug and alcohol misuse care, as well as behavioral health and mental health treatment to adults suffering from addiction and related co-occurring conditions such as depression, anxiety, bipolar disorder, and other traumatic situations. They offer multiple levels of care, including behavioral health residential programs, apartment-based day programming, detox, and outpatient (OP) services.

Let’s begin with their detox service. They offer medication-assisted treatment (MAT), which is sometimes necessary when trying to quit drugs such as opioids or severe alcohol dependencies. Medications such as Suboxone or Vivitrol can play a vital role in reducing what can sometimes be a dangerous withdrawal symptom. It can also help lessen the intensity of your cravings when quitting.

A lot is offered at this location, including health education, promotion and prevention, case management, mental health court-ordered treatment, psychiatric evaluations, and, of course, counseling.

Their counseling services include individual therapy, group therapy, and family therapy. Individual therapy puts you face-to-face with a professional therapist who can help you accept your situation and learn how to rebuild your understanding of addiction from the ground up. You’ll also learn coping skills and figure out how to identify triggers.

You can also attend sessions with peers or loved ones. Group therapy can help you feel a sense of community and gain a support system that will make it easier to stay on the right path. Family therapy, as the name suggests, deals with family trauma and learning how to connect to your loved ones in a healthier way. All of these services can have a huge impact on your recovery.

Latest Reviews

Jules Soto
2 weeks ago on Google
5
As a new patient, I've had several visits in the last 2.5 months. From my first visit I've been treated by front office staff and billing with the utmost care and professionalism. Phone communications are prompt, thorough, and friendly. As a health care worker of 30 years I can appreciate the demands nowadays made on healthcare employees. Burnout is par for the course. I don't sense this at all at Cope Community Lakeside.
Giovanna Gissart
3 weeks ago on Google
1
DO NOT GO WITH COPE, if you or your loved one want a chance at maintaining sobriety you need consistency and that is NOT COPE!!!!!!!!!They DO NOT care about the patients they only care about self incentives and in this field that is NOT okay. I have been with COPE for over 5 years. In the beginning it was fantastic, but this past year everyone who cared has left which is unfortunate because the people they hire only last a few weeks if you're lucky and that includes the providers (doctors, nurses, therapist) as well. That being said most of your appointments will be cancelled with little or no notice.The leadership team DOES NOT communicate. I spoke with a supervisor named Gary and a quality management specialist Ashley about the lack of training, accountability and empathy my new "case worker" Thomas had, only to be helped by Nicole who knew NOTHING about what was going on! That is NOT how you treat people period let alone in a mental facility. They like to throw the book at you but take NO accountability when they're at fault; they will just keep repeating what the handbook tells them. The workers do as little as possible with no effort or kindness behind it. No wonder patients as well as employees are choosing to leave this facility. From experience please save yourself the problems/misery and choose elsewhere!
Spark Alter
1 month ago on Google
1
Just went was told the provider was uncomfortable and left me high and dry without any help
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.2 / 10

Location

Accepted Insurance

COPE Community Services works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
heart-hands iconIntervention Services
If a person denies their substance abuse behavior when confronted one-on-one, a drug intervention in Arizona may be necessary. An intervention may be formally planned with intervention services from a professional who can guide loved ones through this process. The intervention involves confronting someone with how their drinking or drug use has affected themselves and everyone around them and encourages them to get treatment.
inpatient iconInpatient
Inpatient rehab is designed primarily for persons in early recovery and those who are exiting detox programs. It's ideal for clients in crisis or at an elevated risk of relapse. Inpatient treatment centers provide housing and meals, allowing clients to focus on their recovery away from distractions and addiction triggers. Clients engage in intensive psychotherapy, and many inpatient programs feature recovery-focused life skills training and/or complementary therapies like meditation, creative arts therapy, and other holistic treatments.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting

Contact Information

Phone icon (520) 584-5820
Building icon

8050 East Lakeside Parkway
Tucson, AZ 85730

Fact checked and written by:
Benjamin Cardenas
Edited by:
Peter Lee, PhD

Reviews of COPE Community Services

3.16/5 (59 reviews)
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Reviews

1

It's a shame how they treat their patients. It's like they don't understand your situation and make it even more stressful. They'll take a lot of time to address your healthcare concerns.

Reviewed on 2/19/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.2 (58 reviews)
Jules Soto
2 weeks ago
5

As a new patient, I've had several visits in the last 2.5 months. From my first visit I've been treated by front office staff and billing with the utmost care and professionalism. Phone communications are prompt, thorough, and friendly. As a health care worker of 30 years I can appreciate the demands nowadays made on healthcare employees. Burnout is par for the course. I don't sense this at all at Cope Community Lakeside.

Giovanna Gissart
3 weeks ago
1

DO NOT GO WITH COPE, if you or your loved one want a chance at maintaining sobriety you need consistency and that is NOT COPE!!!!!!!!!They DO NOT care about the patients they only care about self incentives and in this field that is NOT okay. I have been with COPE for over 5 years. In the beginning it was fantastic, but this past year everyone who cared has left which is unfortunate because the people they hire only last a few weeks if you're lucky and that includes the providers (doctors, nurses, therapist) as well. That being said most of your appointments will be cancelled with little or no notice.The leadership team DOES NOT communicate. I spoke with a supervisor named Gary and a quality management specialist Ashley about the lack of training, accountability and empathy my new "case worker" Thomas had, only to be helped by Nicole who knew NOTHING about what was going on! That is NOT how you treat people period let alone in a mental facility. They like to throw the book at you but take NO accountability when they're at fault; they will just keep repeating what the handbook tells them. The workers do as little as possible with no effort or kindness behind it. No wonder patients as well as employees are choosing to leave this facility. From experience please save yourself the problems/misery and choose elsewhere!

Spark Alter
1 month ago
1

Just went was told the provider was uncomfortable and left me high and dry without any help

Taylor Hartgrove
2 months ago
4

I love my therapistI love my PCPDon t really love how the front desk chick with the piercings was rude about standing in line please get someone who s less likely to give you an anxiety attack leaving the facility because you made a simple mistake that she decided to take so personally

Caleb Haag
3 months ago
1

I ve never felt more belittled than I did leaving that place. The front office staff are great and so nice, yet once you get past those doors, you soon realize how unimportant your issues are.I had been going there for prescriptions but after today I feel abandoned and forgotten. Never returning.

Debbie R
5 months ago
5

Felix is great

Brian P
6 months ago
2

Dr. Marcus is racist, combative, and overprescribes medications. Don t bring up concerns or you will be dropped with no refills or options. Dr. Marcus is a white coat crusader, if you are deemed unworthy or the wrong kind of demographic, you are SOL.The front desk people may be the best and only decent part of this place. We went through multiple care coordinators a month at this place. Why such high turnover? Maybe it has to do with how they treat patients as cattle or convicts. Between the micro aggressions from providers and the general lack of compassion from the entire staff, there is an ocean of small incidents that add up to a big NOPE. Don t bother going here. Your mental health will be better without their care .

Sandy Bischoff
10 months ago
5

Very professional and caring staff. Its nice! Best office location in town by far

Michael Switzer
1 year ago
5

I spoke with Felix about an issue with a family member and he was extremely helpful and professional and made me feel like this organization actually cares about its clients.. I'd recommend this organization based off my interaction with him

Apple Sandate
1 year ago
4

Very kind on time and honestly the best

Robert Sanderson
1 year ago
5

Allwase treated me right

Fey Vagabond
1 year ago
1

Awful. I had a PCP here many years ago who was great, but every one since then has been completely terrible.The NPs here do not listen at all and are not interested in helping you. I wanted to continue a medication that my first PCP (who was with COPE) had put me on, but they claimed to have no record of this initial prescription and were not willing to prescribe it. I explained the issue that had led to the medication being prescribed, but they kept acting like they didn't believe me and said they wouldn't write the prescription because the symptoms were not occurring right then (The symptoms weren't occurring because the medication was making them better! Was I supposed to stop taking my medicine so I would get sick again so they could re-diagnose?). And while I will stay private about what the medication or the related health issue was, I promise you that this was not an opiate or any kind of drug that anyone would abuse. I went to a different doctor and they were more than willing to write the prescription.Through this whole ordeal, whichever NP I talked to would be incredibly rude. Interrupting me, getting visibly angry any time I tried to explain anything, and treating me like a liar. It was obvious that she was annoyed by my presence and did not want to deal with my problem at all (again: all I wanted was to continue a prescription I had previously gotten at this very same clinic).At one point, COPE referred me to a specialist (unrelated to the health issue above) but they were having some kind of computer issue, so they couldn't put it through at that time. But as far as I can tell, they never did. I tried contacting them and contacting the specialist, but was unable to get an appointment or even any kind of response. The specialist is likely also to blame here, but I think the communication breakdown was at least partially on COPE's end.I also had an NP waste almost our entire appointment lecturing me about how I need to gain weight and should drink some protein milkshake. I'm a little skinny, but not enough to warrant such a reaction- my other doctors hardly comment on it. Also this feels like advice I could have gotten from anyone for free.They also do a terrible job of taking blood. It's always been several minutes of repeated stabbing and thrusting before giving up and telling me to get it done elsewhere. I had thought that problem was with me, but when I have gotten my blood drawn at other places, it's been completely fine.The staff isn't great either, although it was slightly better the last time I went. Rules and procedures are changed on a whim, and they are rarely communicative. There have been times when I've waited over an hour to see my provider and they didn't seem to care at all about keeping me updated. I understand that appointment lengths are variable and things fall behind, but it would have been nice to be told that they were running late, or to even be given a simple "sorry for the wait."I have spoken to several other patients and heard similar (or sometimes worse) stories. Many of the patients that go to COPE are poor, and as a result the "doctors" here think they have the right to treat us like vermin. We are human beings who are deserving of empathy.I have so much anxiety surrounding doctors and needles now that I didn't have before. Please do not go here if you can avoid it- unfortunately, I know that many people will have no choice.

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