They said they were going to help and all they have done is make my life worse.
About Community Crisis Center
Specialty rehab programs at Community Crisis Center include specialized drug rehab for veterans, addressing combat-related trauma and reintegration, inclusive treatment respecting diverse sexual orientations and gender identities, and age-sensitive addiction treatment considering health and life-stage issues of older adults.
Latest Reviews
(REFER TO REVIEW From CRYSTAL SHINE)Unequal Treatment of Religious Beliefs. An additional issue that came to light was the Crisis Center's apparent bias towards certain religious beliefs. While the facility allowed Christian crosses to be displayed openly, it reportedly refused to accommodate a pagan high priestess's request to wear her Mjolnir (Thor's hammer) necklace From The director herself Marcia, denying her the right to freely express her religious identity. This differential treatment of religious practices is not only a violation of the principle of equal rights, but it also signals a concerning lack of cultural sensitivity and understanding within the center's leadership. All individuals, regardless of their spiritual beliefs, should be afforded the same level of respect and the opportunity to practice their faith without discrimination.Unprofessional Conduct and Concerning Rumors. Beyond the specific incidents outlined above, the Crisis Center was also criticized for a general lack of professionalism among its staff. Clients reported encountering rude and dismissive behavior, as well as a pervasive attitude of indifference towards the needs and concerns of those seeking assistance. Furthermore, the facility had been the subject of concerning rumors within the Billings community long before my own experience there. Individuals I spoke with warned me about the mistreatment of clients, the staff's assumption that all service users were "drug addicts," and the overall poor reputation of the Crisis Center. These pre-existing concerns only served to further undermine the public's trust in the center's ability to provide adequate and compassionate care.Bright Spots and Recommendations It is important to note that not all aspects of my experience at the Crisis Center were negative. The security personnel, for example, were reported to be understanding and accommodating towards clients' needs, particularly those dealing with PTSD and domestic violence. Additionally, the compassion and understanding shown by a particular morning shift counselor on July 2nd, as well as the empathy displayed by an evening shift nurse from the South, provided some measure of hope that there are individuals within the organization who are committed to upholding the center's stated mission. And as a client I would highly recommend the specified people to further future jobs for understanding the oath that they took.However, these bright spots do not excuse the systemic issues and concerning patterns of behavior that I have outlined in this review. It is clear that the Crisis Center in Billings, Montana is in dire need of a comprehensive overhaul, both in terms of its staff training and the overall organizational culture
Content warning: This review contains mentions of domestic violence, panic attacks, and other sensitive topics.Review of the Crisis Center in Billings, Montana (2024-07-02)IntroductionThe Crisis Center in Billings, Montana is an organization that is intended to provide support and resources for individuals facing various crises, including homelessness, domestic violence, mental health issues, and substance abuse. However, based on my recent experience seeking assistance at this facility, I am deeply concerned about the level of care and professionalism demonstrated by the staff.This review will outline numerous issues I observed during my time at the Crisis Center, including a lack of compassion towards a domestic violence survivor, unprofessional conduct from staff members, inadequate communication about policies, and a fundamental disregard for the unique needs of marginalized clients. While there were some bright spots, such as the understanding shown by security personnel and the compassion of a particular counselor, the overall experience left me feeling deeply troubled about the center's ability to effectively serve the vulnerable populations it claims to support.Lack of Compassion Towards a Domestic Violence SurvivorOne of the most concerning incidents I witnessed during my time at the Crisis Center was the treatment of a fellow client who was a survivor of domestic violence. On the night of July 1st, 2024, this individual arrived at the center seeking refuge and support. However, rather than being met with empathy and understanding, she was subjected to a severe lack of compassion from the night shift nurse.The nurse's tone was described by other clients as "malicious" and "devoid of any warmth or concern." When the domestic violence survivor attempted to explain her situation and request assistance, the nurse responded with blatant indifference, going so far as to say, "If you don't like it, you can go find someplace else to live." This callous and dismissive attitude towards an individual in such a vulnerable state is entirely unacceptable and a clear violation of the ethical standards expected of healthcare professionals.Lack of Patience and Effective CommunicationAnother issue that was repeatedly observed at the Crisis Center was the staff's lack of patience and unwillingness to engage in meaningful communication with clients. In particular, MEG, was noted for her tendency to overwhelm clients with information without allowing them sufficient time to process and understand what was being said.Many clients reported feeling rushed and frustrated, unable to fully comprehend the details of their cases or the available resources due to MEGs rapid-fire delivery and unwillingness to pause and ensure understanding. This lack of effective communication is a significant barrier to the center's ability to provide comprehensive support and empower clients to make informed decisions about their own care.Failure to Explain Policies and ProceduresClosely tied to the communication issues, the Crisis Center was also criticized for its failure to adequately explain the rationale behind its policies and procedures to clients. When clients inquired about the reasoning behind certain rules or requirements, they were often met with dismissive responses, such as the aforementioned "if you don't like it, you can go elsewhere" statement This lack of transparency and unwillingness to engage in open dialogue undermines the center's ability to build trust and foster a collaborative environment. Clients deserve to understand the factors that inform the policies they are expected to adhere to, particularly when those policies may have a significant impact on their well-being and access to essential services.
I came here during a divorce after I had a nervous breakdown. I needed help. I did receive food, clothing, and shelter. Also the staff seemed to treat me well once they realized I wasnt an "every dayer". They put me in touch with outreach groups and AA members. Warren seemed very genuine in his job to try to help. But resources are thin and they are outnumbered. I am grateful to the Lord Jesus that he showed me kindness when I was down. The low rating is due to me arriving with only $44 in my wallet. They gave a policy of locking up all your belongings. They write down your amount and put it in a locker. When I got my wallet back it had $16. All they could say is I'm so sorry that happened to you. It would of never happened to me. I trusted this place with my last few dollars and someone there stole it. Then they tried to come up with how someone else was given my wallet by mistake and they must of took my 2x 20s and 4 ones nd replaced it with a 5 and 11 ones. That is sad that someone can be kicked right in there ribs when they are at the lowest point in their life. Not everyone is using the crisis center as a flop house. Some of us were really lost and just needed help
Location
Location
Accepted Insurance
Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Outpatient Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
24-Hour Clinical Care Withdrawing from drugs or alcohol on your own can be difficult and even dangerous. That's why detox facilities offer 24-hour clinical care in Montana to manage this process for you. Withdrawal symptoms can lead to heart palpitations, seizures, or other severe reactions. However, in a supervised clinical setting, medical staff are available to treat these symptoms and allow you to safely detox and overcome drug dependence.
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Contact Information
(406) 259-8800 
704 North 30th Street
Billings, MT 59101
Get Help Now - 800-985-8516
Who Answers?
Who Answers?
