Tucker Pavilion

Richmond, Virginia

7101 Jahnke Road
Richmond, VA 23225

(804) 483-0050

About Tucker Pavilion

Chippenham Medical Center – Tucker Pavilion is a mental health and addiction treatment center in Richmond, Virginia. They offer a wide range of behavioral health services for children, teens, adults, and seniors with mental and behavioral health concerns, including dual diagnosis. As part of the HCA Virginia Health System, they accept commercial insurance, Medicare, Medicaid, and other forms of government insurance.

Chippenham Medical Center – Tucker Pavilion offers inpatient, partial hospitalization, and intensive outpatient treatment services. Age specific treatment tracks are available for adults, youth, and seniors.
The inpatient program at Tucker Pavilion is offered at their 137 bed acute psychiatric hospital. Admission can take place 24 hours a day. Daily progress evaluations are conducted to continue to ensure success in treatment. Treatment addresses anxiety, depression, dual diagnosis, substance abuse, and self injury.

The partial hospitalization program is for those who no longer need to be in a care facility but who still need a highly structured routine and care regimen. This program is based on evidence based approaches to treating mental health and dual diagnosis concerns. The program meets during the day so clients can return home for the evening hours.

The intensive outpatient program is a step down from partial hospitalization. It focuses on evidence-based treatments offered through individual or group therapy. The focus is on helping clients improve coping skills and learn new ways to manage stress as they gain more independence.

Dollar icon Payment Options

  • medicaid iconMedicaid
  • shield-cross iconPrivate insurance
  • self-pay iconSelf-pay options
  • medicare iconMedicare
  • military iconMilitary insurance
  • financial-aid iconFinancial aid
  • military iconMilitary Insurance

Medical briefcase icon Levels of Care

outpatient iconOutpatient

Outpatient rehabs offer community-based addiction treatment, enabling clients to remain in their homes while in recovery. Their levels of care typically include partial hospitalization (PHP), intensive outpatient (IOP), standard outpatient, and sober living programming. Most outpatient facilities offer addiction counseling and recovery-focused life skills training. Integrative programs include evidence-based holistic therapies, such as meditation, music therapy, and massage. Facilities specializing in alcohol and/or opioid addiction may also provide medication assisted treatment (MAT).

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

intensive-outpatient iconIntensive Outpatient

Clients in an intensive outpatient rehab (IOP) benefit from robust support but often do not require the high-level supervision and round-the-clock clinical care provided in an inpatient setting. Clients engage in multiple therapeutic sessions weekly, with most programs requiring between nine and 20 treatment hours per week. Intensive outpatient rehabs provide a wide array of evidence-based services, including addiction counseling, recovery-focused life skills training, holistic therapies, and medication assisted treatment (MAT).

aftercare iconAftercare

Clients participating in a rehab aftercare program receive comprehensive and customized support as they leave high-intensity treatment, reintegrate into their community, and focus on maintaining their sobriety. These programs offer a wide variety of services to align with the client's unique and evolving needs, often including medical, mental health, and social service program referrals. Clients typically develop their drug rehab aftercare plan in conjunction with their case manager and care team.

12-step icon12-Step

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

heart-hands iconIntervention Services

A drug intervention in Virginia requires careful planning and execution. Due to complex family dynamics, intervention services are often necessary to help families successfully navigate the process. An intervention specialist can help family members plan what they will say and then facilitate the conversation. This expert also educates everyone involved about addiction, enabling behaviors, and treatment options.

24-hour icon24-Hour Clinical Care

24-hour clinical care in Virginia features a highly trained team of professionals to treat your physical, mental, and emotional needs. Doctors and nurses are available to prescribe and administer medications. Psychologists and counselors provide professional counseling. Other experts such as nutritionists and addiction specialists may also offer support. This 24/7, comprehensive care is designed to give you the support you need to begin a successful recovery.

medically-assisted-detox iconMedically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

User icon Programs

check iconAdolescence program

adult-program iconAdult program

hearing iconHearing impaired program

men iconProgram for men

women iconProgram for women

young-adult iconYoung adult program

children iconChildren program

House check icon Settings & Amenities

  • private-room iconPrivate rooms

Shield icon Insurance

Our Policy: Tucker Pavilion works with several private insurance providers and also accepts private payments when possible, please contact us to verify your specific insurance provider.

Heart icon Treatment

alcohol iconAlcoholism

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

drugs iconDrug Addiction

When you enroll in drug rehab in Virginia, a treatment plan is designed by professional staff in order to help you overcome drug addiction and modify addictive behaviors. This may include evidence-based treatments, group and individual therapy, and relapse prevention.

mental-health iconMental Health and Substance Abuse

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

opium iconOpioid Addiction

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Hand holding medical sign icon Clinical Services

outpatient iconOutpatient

Outpatient rehabs offer community-based addiction treatment, enabling clients to remain in their homes while in recovery. Their levels of care typically include partial hospitalization (PHP), intensive outpatient (IOP), standard outpatient, and sober living programming. Most outpatient facilities offer addiction counseling and recovery-focused life skills training. Integrative programs include evidence-based holistic therapies, such as meditation, music therapy, and massage. Facilities specializing in alcohol and/or opioid addiction may also provide medication assisted treatment (MAT).

inpatient iconInpatient

intensive-outpatient iconIntensive Outpatient

Clients in an intensive outpatient rehab (IOP) benefit from robust support but often do not require the high-level supervision and round-the-clock clinical care provided in an inpatient setting. Clients engage in multiple therapeutic sessions weekly, with most programs requiring between nine and 20 treatment hours per week. Intensive outpatient rehabs provide a wide array of evidence-based services, including addiction counseling, recovery-focused life skills training, holistic therapies, and medication assisted treatment (MAT).

aftercare iconAftercare

Clients participating in a rehab aftercare program receive comprehensive and customized support as they leave high-intensity treatment, reintegrate into their community, and focus on maintaining their sobriety. These programs offer a wide variety of services to align with the client's unique and evolving needs, often including medical, mental health, and social service program referrals. Clients typically develop their drug rehab aftercare plan in conjunction with their case manager and care team.

12-step icon12-Step

Once involved in a 12 step recovery program, clients can commit to a model of life-long recovery rooted in spiritual growth and intensive peer support. 12 step meetings are anonymous, peer-led, free, and accessible day and night, year-round, in most communities. Self-selected sponsors provide one-on-one coaching as participants work through the steps of recovery. These steps are based on spiritual principles used to address the origins of the addiction and to encourage self-compassion, forgiveness, acceptance, and accountability.

heart-hands iconIntervention Services

A drug intervention in Virginia requires careful planning and execution. Due to complex family dynamics, intervention services are often necessary to help families successfully navigate the process. An intervention specialist can help family members plan what they will say and then facilitate the conversation. This expert also educates everyone involved about addiction, enabling behaviors, and treatment options.

24-hour icon24-Hour Clinical Care

24-hour clinical care in Virginia features a highly trained team of professionals to treat your physical, mental, and emotional needs. Doctors and nurses are available to prescribe and administer medications. Psychologists and counselors provide professional counseling. Other experts such as nutritionists and addiction specialists may also offer support. This 24/7, comprehensive care is designed to give you the support you need to begin a successful recovery.

medically-assisted-detox iconMedically Assisted Detox

Known as the first step of the addiction recovery process, medical detox is the removal of addictive drugs and alcohol from your body and helping manage physical withdrawal. Medically assisted detox takes place in an inpatient setting where you will be closely monitored by a team of medical professionals to ensure your maximum health and safety. Medications like Suboxone or Vivitrol may be administered if needed to alleviate any potential withdrawal symptoms. This process is typically at least partially covered by most insurance plans.

inpatient-file iconCognitive Behavioral Therapy

Cognitive behavioral therapy in Virginia is a short term form of talk therapy. Participants usually have homework between sessions, which may include journaling, self talk, and setting SMART goals. The aim is to transform negative thought patterns into positive ones.

house-medical iconTrauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Check icon Accreditations

SAMHSA

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State License

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Virginia

CARF

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Phone icon Contact

Phone icon (804) 483-0050
Building icon

7101 Jahnke Road
Richmond, VA 23225

Call Now - Help is Available
Get Help Now - 804-331-4905
Question iconSponsored
Fact checked and written by:
Kerry Nenn, BSW
Edited by:
Terri Beth Miller, PhD

Reviews

2.41 (95 reviews)
Rehab.com icon Rehab.com (5)
Google icon Google (90)
Accomodations & Amenities
0
Meals & Nutrition
0
Treatment Effectiveness
0
Admissions Process
0
Staff & Friendliness
0
Cleanliness
0
Value for Cost
0
Overall Experience
Date Submitted
Reviewer
Overall Experience
Date Submitted
Reviewer
1

DO NOT GO HERE. This is the worst place on the planet to me. EVER. There's not much you can do which would make your kid even more upset, it's just little outside area and back to your room or you're sitting in a day room with 16 other kids. ????

Reviewed on 5/10/2019
5

The staff is the most helpful staff that has ever worked in my case! I'm so lucky to have found this place!

Reviewed on 1/9/2019
4.5

I went here for the first time when I was 13. I was scared and had just attempted suicide. This was the first hospital I had ever been in and I had no idea what to expect. Luckily I was greeted by calm and welcoming staff ( even though it was the middle of the night ) And ... Read More

Reviewed on 4/7/2018
Overall Experience
Date Submitted

Google Rating

2.4 (90 reviews)
Heathernae
2 months ago
2

It was horrible. I now have a fear of ever going back. It was not the upstairs so much as the intake downstairs. I have osteoarthritis and I was left on a plastic bed/seat for 30 hours. Thirty hours. My knee ballooned up. When I said something to any of the nurses in intake they were completely rude and chose to ignore me and what was happening. When I got upstairs they had my knee xrayed and there was fluid all around my knee. Of course there was. And then I was offered nothing to help but ibuprofen. They never sent a doctor to double check things. Nothing. I ended up having my knee drained by an orthopedic doctor after the fact. The fluid happened because I was left on a plastic seat for 30 hours. Intake needs to be changed and needs to be more comfortable for the mentally ill. We are not prisoners. People with issues like what I have physically cannot not bear to deal with 30+ hours of laying on hard plastic. And no one gave a crap.

Response from the owner5 months ago
Hi, We'd love to learn more about your experience so we can identify any concerns you may have. Please contact us at 804.483.1234.
Sam Hayes
2 months ago
5

i really liked it there. if it was free i would definitely go back. i didnt have to think about anything there. i didnt have any problems, i was only there for a week. i dont want to be any more of a financial burden to my dad. but i really liked it there.

Response from the owner2 months ago
We truly value your feedback, thank you for taking the time to leave a rating.
Nathan Hester
3 months ago
4

I have frequented mental institutions voluntarily for a relatively short time period each visit, and I have to say this place is a few notches better than the others nearby. Nurses might not be the nicest you ll ever see, but trust me, they will do their job and help you whenever you ask (or just ask a slightly less busy nurse if they can t). The shift changes where you have to go to your room and stay there for some time are a bit annoying I ll say, but necessary so the staff can communicate effectively when they swap over nurses and other people for the day. I especially want to thank Dr. Khalon and Robinette, whom were the psychiatrist and nurse leader respectively. The care team are always very nice and the nurse leaders are very hard working, and to me that s a good recipe for regaining composure for everyday life at home. Food is actually pretty good, just make sure you select what you want on the menus and ask if you don t know where or how to do that. To make the visit more fulfilling or to just pass time more quickly, try to make some short term friends or just simply socialize while you are admitted. But if you aren t socially willing at the time, the staff will kindly understand. Also the best snack I found there is dipping goldfish in peanut butter, I might actually start doing that at home. Oh and one more thing, the worst part of the visits for most people, including me, are when you are in the first 24hrs of entering the ER and going through the process. Sadly I don t have any advice for that part, but it gets miles better when you go to an actual unit. Thank you for reading and please remember people care about you!

Response from the owner3 months ago
Thanks for the great review! We appreciate you taking the time to leave us your feedback!
Sydney Bohrer
4 months ago
3

i was admitted march 2022, and it s taken a lot of processing but i wanted to share my experience. i had attempted suicide, and was taken to a room to be assessed. i was in such a fragile and emotional state, yet man handled and treated with no respect by ER staff. not to say i wasn t rude or vulgar myself, but i was a fifteen year old over-dosing and terrified. if i had been shown compassion by the nurses it would have deescalated the situation. the nurse taking care of me was screaming at me and repeatedly attempted to sedate me. she was insistent that SHE be the one to do it. another classic case of the high school mean girl getting into the nursing field and abusing her power. i had told her that anyone but her may sedate me, and she became irrationally angry. it got to the point a doctor stepped in and told her she needed to leave. security had been just outside the room witnessing this. i vividly remember being told i was going to be admitted and the sheer panic i felt. i had previously undergone residential treatment, and suffer from medical trauma. that is on my medical record, and the staff was well aware of this. in my condition, i could not imagine going through that again, so the logical idea in my mind was to pull out my ivs and get out. i got maybe three feet before a security guard body slammed me and put me in cuffs. they took my mother out of the room, and surrounded me. the lack of empathy and professional behavior still disappoints me to this day. although, even in the darkest times, love will prevail. the female security guard (i believe her name was Sylvia) came to my rescue. she removed the staff from the room and cradled me. that was all i truly needed. she calmed me down quickly and stayed with me for a long while. i will never forget the kindness she showed me that night. it felt as though she was a guardian angel, and i think of her frequently. as far as my experience in tuckers pavilion, the program itself (various therapies; DBT, CBT and so on) could use some revamping. i m not going to lie, i was a menace the first week i was there. i was completely unreceptive to the program and did not leave my room. my TA was Imani and first of all i m so sorry for being difficult and rude the first week. you listened to me and treated me with respect. not only did that change my experience, it was the first time i truly trusted a TA, and felt safe. once i felt heard and respected, i calmed down. Imani has such a way with people. she would make me laugh and laugh, and always cheered me up. also Chelsea don t think i forgot about you. and Ms. Ronny!!! you ladies are the most beautiful souls just overflowing with love. these lovely ladies worked in the youth section, and i am so grateful they did. unfortunately in my experience, a lot of the time the youth group TA s get into it for the wrong reasons but Sylvia, Imani, Chelsea, and Ms. Ronny were there for all the right ones. the impact you have made on my life is monumental, and i thank you for making a bad situation feel less scary. you kept me safe, and filled my heart with endless love. you ladies assure me that there ARE people out there, strangers even, who LOVE you and want you to succeed.

Response from the owner4 months ago
Thank you for taking the time to leave your feedback. We will be sure to pass your comments along to our senior leadership team.
A Morris
6 months ago
1

I haven t been a patient here but I was told a family member was admitted so I have been trying to contact them and I never get an answer. When I do someone hangs up and I don t get a return call. The hospital cannot help with the pavilion department and there is no overseer to ever speak to. I m worried because we don t live in Richmond and no one seems to be able to assist me. All I see are recent bad reviews even from employers. It s hard not to worry about my loved one when they are hours away from home.

Response from the owner5 months ago
While we are unable to discuss specific encounters publicly due to privacy laws, we would greatly appreciate the opportunity to discuss this with you offline. We've shared this feedback with our Patient Relations department, and they would like to speak with you personally. At your convenience, please contact them at 804.483.1234.
Mak Duncan
6 months ago
1

I have never felt more alone, more empty, more depressed than when i stepped foot in here. I haven t had a consistent case worker. The drugs they put me on made me sick. The staff is completely apathetic and uncaring. I feel dehumanized when I m there. I wasn t depressed anymore before they threw me into this place. I m not even allowed to go outside. Every patient here looks empty and despondent. No one here feels cared for or better. I was lucky enough to be whisked away to medical where i could be surrounded by family and caring nurses. Please, if you love your mentally ill friend/family member, do not send them here. This will not help them in any way shape or form. Send them to a therapy program or a higher rated psych ward if that s what they need.

Response from the owner6 months ago
We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. Patient feedback is the best way for our team to learn and make improvements. We have passed along your comments to the leadership team and someone would like to discuss this experience in further detail. At your earliest convenience, please inbox us your contact information or call us at 804.483.1234.
zoe
7 months ago
4

people that don t like this place are usually adolescents who are needy and can t be away from their phone for 5 second's. this was a much needed vacation and wake up call for me.pros: great trauma er staff, good nurses, placed my iv perfectly even though i overdoses on stimulants. good blood draws. good group counseling. good psychologists. good crafts, karoke and activities. can call your family and friends during the day hours on their landline.the cons: food taste and quality, and being over medicated with new meds. i lost probably 10-20lbs in my week long stay in spring 2023. wakes you up at 4-5am daily for vitals, which for me isn t bad cause i can t sleep anyways and am a morning person. the psychologist recommendations after your stay for future care is 50/50 good or awful.

Response from the owner5 months ago
Thank you for the positive feedback. We appreciate the kind words.
Angela Holland
1 year ago
5

Hate to use my real name but oh well. I was in there not long ago and it wasn't that bad. The only complaint I have is I didn't get all my stuff back but I should have doubled checked when I left. Foods not supposed to be the greatest because it's hospital food. But they're pulled pork was amazing. Most of the nurses were kind to me, dr talked to me appropriately. And I was told it's not at all like jail, jails worse.

Response from the owner5 months ago
Your compliments are great to hear. Thank you again for recognizing our efforts!
Sierra
1 year ago
5

I want to give a big thank you to tuckers pavilion for everything that they did. I have been here in two separate occasions, once in 2020 and again and 2023 and I must say this The staff is incredible. Big shout out to Sasha for always bringing everything that I need it to me, and making sure that any question that I had she answered. She is definitely my favorite. Also another big shout out to Deja. She always kept me full of laughs. And Malik, for always bringing a little laughter to group. Thank you all for helping me get over my weed addiction and all you do. And special shout out to Deborah for helping me even when I was too cold. I love y all! And if anyone is thinking about going, DO IT! You will get the clarity you need.

Response from the owner5 months ago
Reviews like this are inspiring. Thank you for sharing!
Doug
1 year ago
1

They do not answer their phone when I call to see if they have an opening for my son. So I drive 50 miles to talk to someone and I am told they have no open slots. I come back a week later after no answer on the phone and I am told the same thing. Please answer your phone. If you cannot, please HIRE someone that will.

Response from the owner1 year ago
We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. We have passed along your comments to the leadership team of Tucker and someone would like to discuss this experience in further detail and try to assist you in this matter. At your earliest convenience, please call us at 804.483.1257.
MJ Boon
1 year ago
1

Response from the owner5 months ago
Hi, we thank you for taking the time to leave us this review. We would appreciate the opportunity to work with you directly regarding these comments. Could you please reach out to us at 804.483.1234?
Jay Mind ur business
1 year ago
2

I would NEVER go back. They did change the common areas and it look nice but everything else is a no.

Response from the owner1 year ago
We apologize that we fell short of your expectations, and if there is any other feedback you'd like to share, I encourage you to give us a call at 804.483.1234.
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