CenterPointe Hospital Addiction Treatment

4801 Weldon Spring Pkwy Saint Charles, MO 63304
InpatientOutpatient
CenterPointe Hospital Addiction Treatment MO 63304

About CenterPointe Hospital Addiction Treatment

CenterPointe Hospital, located in Saint Charles, Missouri, provides behavioral health services for adolescents and adults. They offer age specific residential, inpatient, and intensive outpatient programs (IOP), including a special program for seniors. They accept private insurance, Medicaid, and Medicare. If you don’t have insurance, financing plans are available.

They offer two levels of on site treatment, including acute inpatient and residential care. Of the two, acute inpatient treatment is more intensive. It’s designed for clients who are experiencing an emotional crisis and need to be stabilized immediately to make sure they don’t harm themselves or others. Both programs include services to help clients overcome their addictions or dual diagnosis concerns, such as medication management, medication assisted treatment (MAT), and on site medical detox. Residential treatment also incorporates evidence based and holistic therapies, like individual, family, and group counseling sessions, 12 step programming, relapse prevention training, recovery focused education, and activity therapy. You can also practice yoga, meditation, and journaling for inner reflection.

If you don’t need inpatient treatment but could still benefit from more structure than a general outpatient program (OP) provides, then you may be interested in their IOP counseling services. These usually require a commitment of three hours a day, three times a week, for around four to six weeks. You’ll visit the facility in person to attend the sessions, which may be held one on one, with a group of your peers, or with your family members.

One thing that caught my eye about this facility is their dedication to the aftercare part of recovery. They recognize that treatment doesn’t end when a client exits their program, and that they may need extra support to maintain their sobriety and healthy habits out in the real world. They offer bi-weekly group support meetings that are open to all alumni. Their topics can vary, but they tend to focus on how to sustain recovery, prevent a relapse, build healthy relationships, and discover a sense of purpose.

Perspectives on this facility are mixed, with some clients praising the Hospital for its compassionate care and dedicated service. Others claim to have had difficulties communicating with the staff members and did not feel that their experience in the program was beneficial to their recovery journey.

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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.4 / 10

Location

Accepted Insurance

CenterPointe Hospital Addiction Treatment works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Clinical Services

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Contact Information

Phone icon (800) 345-5407
Building icon

4801 Weldon Spring Pkwy
Saint Charles, MO 63304

Fact checked and written by:
Courtney Myers, MS
Edited by:
Terri Beth Miller, PhD

Reviews of CenterPointe Hospital Addiction Treatment

2.2/5 (285 reviews)
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Google Reviews

2.2 (285 reviews)
Keith Klamer
3 weeks ago
2

Struggled between giving CP two or three stars. But "could've been better" (the two-star rating) summed up my three-week stay the best.Intake was a living nightmare. I arrived via ambulance from Mercy Creve Coeur and was immediately led downstairs and ordered to surrender my street clothes, cell phone, wallet, all personal effects. Dehumanizing.But it got worse -- much worse. I was then led into the "Intake and Assessment" hallway. Dungeon-like, with people actively going through withdrawal, still drunk, high, etc. in small windowless rooms. Led into my own small, windowless, undecorated room, I was met with harsh lighting, no TV, no magazines or books and two very uncomfortable chairs.And there I waited patiently for some staff member to "assess" me.And waited. And waited. And waited... FOR A TOTAL OF SIX ENDLESS HOURS!!Finally, I was brought upstairs to Unit 3, a cramped locked-down detox unit housing 17 poor souls. Why I was brought to a detox unit, I'm not sure because I had already been detoxed in my own luxurious hospital room at Mercy!The next morning I was determined to call my brother and ask him to get me the hell out of there. But something stopped me (maybe I thought I deserved this treatment?) and I had breakfast with the other inmates, uh, patients. Food was tolerable and I would soon discover some of the food at CP was actually good, cafeteria-style, chow.I was in Unit 3 for two days before somebody realized they had made a mistake and I really should have gone to the far less restricted Residential Unit -- more on that later. But because it was the Thanksgiving weekend (Thursday-Sunday), I had to wait until the following Monday to be transferred.That was bad enough. But for three days, I had no shoes issued to me, even though I complained, and so had to walk outside in freezing weather in my hospital socks for the three 20-minute smoke breaks. (If you're keeping score at home, that means Unit 3 is a 23 hours in/one hour out, cellblock.)After I got my shoes, I asked to shave and was told someone would have to watch me do so. Ditto for the fingernails clippers. In Unit 3, you had to ask and wait --sometimes days -- for everything.That said, most Unit 3 staff did the best they could to keep us occupied with group therapy, art therapy, outside speakers, etc. And they did hand out free smokes to the people (like me) who didn't have any. So there was some compassion there at least. And I did start making friends, which was a godsend in that environment.Finally, I was transferred to the Residential Units (8 and 9) and the difference was night-and-day. I could wear street clothes, which made me feel somewhat human again. And we had unlimited coffee, tea and snacks, benefits which were unheard of in Unit 3.Better yet, I finally got my own private room, with a comfortable bed, side table and reading light, amenities that were absent in Unit 3.But it was still cold in there. Even the staff complained about it. They didn't know why but they thought it might have something to do with the acquisition of CP by Acadia Healthcare in January 2022.At CP generally, and in the Residential Unit particularly, the nurses, social workers and techs tried their hardest to do the right thing, even though they admitted they were understaffed. But I got the sense that most of them cared about us. And there were techs who were absolutely outstanding in their leadership of group therapy. So kudos to CP for that.To sum up, CP is not luxurious, like some other substance abuse/psychiatric hospitals. And it has some glaring deficiencies, with a terrible intake process, not enough staff and poor heating.But I survived and like one counselor advised me "It's not pleasant in here. So remember the pain -- "RTP" -- when you're tempted to start using again.".

Response from the owner3 weeks ago
Thank you for taking a moment to share this. Having an opportunity to gather more information regarding the feedback provided would be extremely helpful, and we ask that you please contact FeedBack@centerpointehospital.com so that we can speak directly.
Braden Pollard
4 weeks ago
1

PLEASE AVOID! I was wrongfully admitted here. I made the mistake of coming in and asking about outpatient therapy and getting on new medicine and just for emphasis, I mentioned suicidal ideation I had A MONTH PRIOR and the doctor took advantage and made me stay. There was no crisis, no immediate danger, I just wanted new medicine. Even the nurses were telling the doctor to let me leave. When I finally spoke to her, she just talked over me the whole time and overprescribed me. She tried putting me on FIVE different pills when all I needed was one. On the papers it said plans to which, again, wasn t the case. I ll never go to a psychiatric facility again.

Response from the owner4 weeks ago
Reading this review is very disheartening, as we strive to be a place where the utmost in clinically excellent care is delivered. We would be incredibly grateful if you would give us an opportunity to gather more in-depth details and ask that you please contact FeedBack@centerpointehospital.com. Thank you.
Jessica Smith
1 month ago
1

Do not come here if you need help because even though it's for mental health mainly, they will not give you your physical health meds!! For example.. there was a guy I knew in my unit who checked out a.m.a because they refused to give him his blood pressure medication and there was an other guy that almost died because they refused to give him his insulin he was a type 2 diabetic. And I have almost received someone else's meds once I'd rather go to Rolla psych ward because they'll help you at the drop of a hat if you have a panic attack or a breakdown where at CenterPoint the staff will go ballistic if you ask them for help.. won't be back!!!!!!!

Response from the owner1 month ago
We appreciate your feedback, as receiving feedback is incredibly important to the work we do. However, we are troubled by what we have read and would greatly appreciate having an opportunity to gather more information so that we can best address your concerns. Please reach out to us directly by emailing FeedBack@centerpointehospital.com. Thank you.
Tiphani Davis
1 month ago
1

Where do i even start. First i was put on the wrong unit for 2 days. While i was on the wrong unit i was given another girl on the units medication by accident. Nobody confirmed my name or birthday. I was out of it for a full day. After i was finally moved to the correct unit i saw my doctor 1 time and my case worler 1 time. That was it. After i got home and opened my sealed bag of valuables, my engagement ring was gone. Im still trying to get it back and still trying to handle the situation with recieveing the wrong medication. They will not return my calls on any of these matters. I will not let this go and pretend it didnt happen.... Like the careless nurse did.

Response from the owner1 month ago
Receiving feedback is extremely important to us, and we thank you for bringing your concern to our attention. However, we are troubled by what we have read and feel that it is important to gather more in-depth details. If you would be willing to speak directly, please contact us by emailing FeedBack@centerpointehospital.com so that we can get more information. Thank you.
Chris Mitchell
1 month ago
1

Centerpointe is not designed to heal patients. You should not seek treatment there for any reason.I was an involuntary admission at Centerpointe for 6 days. I began voluntary at another hospital and was brought to Centerpointe for treatment, where I was declared involuntary within 4 hours, without ever being seen by a provider. Over the 6 days I was a patient, I was seen by a provider 5 times for a total of maybe 20 minutes. Only two of these encounters were with a psychiatrist, both lasting less than 5 minutes. I never saw any other mental health providers in a 1-on-1 setting.Centerpointe is not designed to heal patients. It is designed to extend treatment as long as possible in an effort to derive as much money as possible from the patient s insurance. I met multiple patients who had been at Centerpointe for months, without ever transitioning to residential (long-term care). While I was on Unit 4, also known as high acuity or the crazies , there were multiple rehab patients there with me, which was surprising given that I heard from the staff that the rehab unit had spare beds. These rehab patients were not afforded the same care as they would have received on the rehab unit, including being locked out of their rooms, no as needed pain or nausea meds, and only water to drink (no IVs). One of these patients happened to know one of the leading physicians at the hospital, and he was given luxuries that no other patient received, including off-schedule visitation and snacks. Typically, the reason why hospitals would needlessly put someone on a higher acuity ward is because they can charge their insurance company more for the same (or worse) treatment.The most appalling thing for me was the lack of respect and care from the staff. They simply do not care and will not help you. If you re in pain, you better hope your doctor has spare time tomorrow otherwise the nurses and PCTs will simply ignore you. The sad thing is, it s not their fault. They aren t given the time to care.The patient staffing ratios are the worst I ve ever seen. Each PCT is responsible for 5-8 patients, each nurse 12-18, and each provider 40-60. I base these estimates off speaking with fellow patients and asking who they saw that day (if anyone). These ratios mean that the doctors have 8-12 minutes per day to manage the care for a single patient. They simply do not have the luxury of time, and cannot address any immediate concern unless you re actively trying to die, or make someone else do so.The only good thing was the food, but given how terrible the rest of the facilities and care were, and that this is a mental hospital not a restaurant, I will set aside the extraordinary quality of the food and kitchen staff.If you have the option, you should never seek care at Centerpointe.

Response from the owner1 month ago
We are grateful for your willingness to offer this feedback, though we are concerned by what we have read. We are committed to providing quality service in a comfortable and supportive environment, and we would appreciate having an opportunity to gather more information. Please contact FeedBack@centerpointehospital.com. Thank you.
James
1 month ago
1

Came here for help and was held against my will for way longer than I should have. Staff constantly lied about when I could leave. This place is a prison. Hopefully they get investigated by the FBI. (Also I emailed the feedback address and it no longer exists)

Response from the owner1 month ago
Reading this review is very disheartening, as we strive to be a place where the utmost in clinically excellent care is delivered. We would be incredibly grateful if you would give us an opportunity to gather more in-depth details and ask that you please contact FeedBack@centerpointehospital.com. Thank you.
Destiny Mae
1 month ago
1

Came in to deal with trauma, left more traumatized.

Response from the owner1 month ago
Your feedback is important to us, and we thank you for sharing. In order to best understand the concern, we ask that you please give us an opportunity to gather more information by contacting us at FeedBack@centerpointehospital.com.
Restored Vintage
1 month ago
1

Was held here against my will for over 2 weeks and was forced to take medication I did not want. Nurses and doctors constantly lied about when I would get out. It is basically like a prison. Horrible place to go. Avoid this place at all costs!

Response from the owner1 month ago
Receiving feedback is extremely important to us, and we thank you for bringing your concern to our attention. However, we are troubled by what we have read and feel that it is important to gather more in-depth details. If you would be willing to speak directly, please contact us by emailing FeedBack@centerpointehospital.com so that we can get more information. Thank you.
Sarah Hayden
1 month ago
1

I was transferred here from the hospital for mental health help. Everything went fine the first day but after day it was wonky. There weren t enough groups, they gave me the wrong medication, they took off the door knobs to the bathroom so there was no privacy, and they took all the activities out of the unit. My biggest gripe is while I was at my most vulnerable the business manager pulled me into an office to talk to me about billing. He said I had to pay before I could leave. I didn t have any personal belongings on me so I had to have a family member do it for me. The business manager also said that was my total amount owed however I got a $400 bill a few weeks later. The staff also doesn t tell you anything. I literally was clueless when I arrived, no one went over rules or meals or medication times with me. It was the blind leading the blind. On top of all that the communication with my spouse was zero stars. If I ever need mental health help to this extreme again I will NOT go back here.Edit 11/12 I have reached out to the email address provided below and it bounced back with failure to send. I m not surprised in the slightest

Response from the owner1 month ago
We are grateful for your willingness to offer this feedback, though we are concerned by what we have read. We are committed to providing quality service in a comfortable and supportive environment, and we would appreciate having an opportunity to gather more information. Please contact FeedBack@centerpointehospital.com. Thank you.
Angela Rogers
1 month ago
1

Went there said I wanted to speak with someone about detox they had me fill out paperwork I handed it back when finished and took a seat then sat there for hrs and no one came so I went up and told them I was going somewhere else it was taking to long they were refusing to let me leave without speak with someone first then I had to wait to talk with someone for about another 30 mins. Don't go in there unless you know what your getting yourself into because they won't let you leave.

Response from the owner1 month ago
Your feedback is important to us, and we thank you for sharing. In order to best understand the concern, we ask that you please give us an opportunity to gather more information by contacting us at FeedBack@centerpointehospital.com.
Harry
1 month ago
1

Don't enter unles you are 100% sure, came with a friend who just wanted to talk to someone. They wouldn't let us leave, cause we walked thru doors. Now I understand why people rate this place so poorly.

Response from the owner1 month ago
Receiving feedback is extremely important to us, and we thank you for bringing your concern to our attention. However, we are troubled by what we have read and feel that it is important to gather more in-depth details. If you would be willing to speak directly, please contact us by emailing FeedBack@centerpointehospital.com so that we can get more information. Thank you.
Tubesteak Tartare
2 months ago
1

If they also held you there after 96 hours without a court order (5150 hold) of Involuntary Commitment it is FALSE IMPRISONMENT and you are a crime victim. Don't hesitate to file a consumer complaint with tge AG. Make some noise.

Response from the owner2 months ago
We appreciate your feedback, as receiving feedback is incredibly important to the work we do. However, we are troubled by what we have read and would greatly appreciate having an opportunity to gather more information so that we can best address your concerns. Please reach out to us directly by emailing FeedBack@centerpointehospital.com. Thank you.
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