Catholic Health – Sisters Health Center Amherst

210 John Glenn Dr.
Amherst, NY 14228

About Catholic Health – Sisters Health Center Amherst

Catholic Health - Sisters Health Center Amherst is located in Amherst, New York. They offer addiction management and primary care services. What I find to be a huge benefit is that they are open seven days a week. Plus if uninsured or underinsured, you will not be turned away due to inability to pay. They provide a discounted sliding fee schedule that is based on your family size and income.

The fact that they include primary care is a huge benefit. Your doctors work together so that you may become physically, mentally and emotionally healthy. Through their primary care services you’re able to receive mental health counseling, nutrition counseling and infusion therapy.

Through their addiction management care, they provide substance abuse treatment. You’ll receive outpatient counseling for drug and alcohol addiction. Treatment will depend on the severity of your addiction and the type of drug that you’re using. Your treatment plan will be based on your personal needs. While some individuals only need to see a counselor, others may need a referral to one of their other locations for medical treatment that requires more intense care.

Parking at this facility is free for patients and visitors. The parking lot is also next to the facility, so you will not need to walk a long distance.

Latest Reviews

Julio Franca
1 month ago on Google
1
Very poor customer service. All staff should be replaced asap. They hate their jobs clearly and hence customer are treated like trash.
Mark Struckmann
1 month ago on Google
1
Lacking customer service. Front office staff took a person that stepped in front of me in line. They watched it go down and did nothing. Nobody seems to like their job or even try to pretend to. I waited an hour for an X-ray while the staff sits in the office behind glass shouting out names. Disappointing.
Martin Neureuther
1 month ago on Google
1
No complaint about immaging, You found stuff my doctor couldn't. What's up with your billing department ? Threatening collections over a 3 month old bill for $60 .I've probably done over 20 g in billable procedures with you. You'l be paid but will never see my family.

Location

Accepted Insurance

Catholic Health – Sisters Health Center Amherst works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

MVP Health Care
Beech Street
Christus Health
Fidelis Care
EmblemHealth
Magnacare
Univera Health

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When you choose drug rehab in New York, you'll participate in a variety of treatments that are designed to help you live a drug-free lifestyle. Common methods of treatment include group, individual, and family counseling, medication management, nutrition, exercise, and management of co-occurring mental health disorders.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.

Clinical Services

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Phone icon (716) 862-2059
Building icon

210 John Glenn Dr.
Amherst, NY 14228

Fact checked and written by:
Jenise Alvarez
Edited by:
Kerry Nenn, BSW

Reviews of Catholic Health – Sisters Health Center Amherst

2.5/5 (102 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.5 (102 reviews)
Julio Franca
1 month ago
1

Very poor customer service. All staff should be replaced asap. They hate their jobs clearly and hence customer are treated like trash.

Mark Struckmann
1 month ago
1

Lacking customer service. Front office staff took a person that stepped in front of me in line. They watched it go down and did nothing. Nobody seems to like their job or even try to pretend to. I waited an hour for an X-ray while the staff sits in the office behind glass shouting out names. Disappointing.

Martin Neureuther
1 month ago
1

No complaint about immaging, You found stuff my doctor couldn't. What's up with your billing department ? Threatening collections over a 3 month old bill for $60 .I've probably done over 20 g in billable procedures with you. You'l be paid but will never see my family.

Ashif Ahmed
1 month ago
1

Every time I come here, they ask to sign in and wait. It happened that I waited 30 min to find out that they can not help me today. If they ask in the beginning what the person need, may be time wouldn't be wasted.

Martin Pecoraro
3 months ago
1

This location should be a zero star not a 2.6. DO NOT GO HERE!! You are better off waiting a month to go somewhere else. Had 3 appointments and every time I showed up or called the story changed.... first call made appointment was told to come in they can do the MRI right away, show up and was told the machine you need has been broken and we can't do it, you would think they knew that since the appointment was for the same day I called. Make knew appointment for 2 days later, they assured us the machine would be fixed by then, the day before the appointment we get a call saying that part did not fix the issue another part is needed, I get it stuff happens. Make another appointment for 3 days later saying they have a tracking number, and the part will be installed and ready to go, guess what happened... the part never showed up. Again, I get it out of there control, call back the next day they tell me the part is in and we are good to go for the following day. Called today spoke to someone else after a 15 min hold only to be told the part never came in! As I am trying to explain to the person what is going on I get from her " sounds like this is your problem not mine" and hangs up! I have never experienced such disrespect and lack of compassion in my life especially from a medical facility. Go anywhere else other than here, I promise it will be the correct choice. Here is a list of other MRI locations to go to so you do not end up here... Windsong, Great Lakes, WNY imaging.Seton will tell you they can get you in right away in order to have your insurance appointed to them and then just drag you along. Call any other place and wait for them to get you in, it will be the best decision you made for your self.

Christina Li
3 months ago
1

Incredibly long wait

john hulley
4 months ago
2

Called to get an appointment for an X-ray and was advised that they are walk in only for that and that I should call before coming to see how busy they were.This morning, I called at 8:50, and was told the wait wasn't too bad. Got here at 9:05. It's 10:10 and I'm still waiting. Checked at the desk and was told it won't be much longer.I won't be coming back again.I also advised my GP, who referred them to me, about it, so perhaps he will start sending patients somewhere else.Finally called back at 10:12.Tech was great.However, either start taking appointments or stop giving time estimates to patients. I'd rather be told that you have no idea how long the wait is than to come in with the expectation of a reasonable wait time. "Not too bad" would be interpreted by most people as roughly 30 minutes. A 65 minute wait is "bad" by any definition.Still done with this business.Follow up:Owner responded that they can't control how many show up from the time I called to the time I arrived, which is reasonable. However, there were 4 people waiting when I arrived.One woman, with an 8:45 appointment, wasn't called back until 9:30.So I don't believe nor accept the owner's apology and explanation.

Response from the owner4 months ago
John, I am sorry for your inconvenience, however, xrays are on a walk in basis. While we can advise of an estimated time, we cannot anticipate how many patients will walk in from the time that you called until the time that you arrived.
Kimberly Crawford
4 months ago
5

I don't understand why some people are so opinionated about this place. I've been coming here for years and I've never had an issue with any part of my visit. If you didn't like your visit, talk to a supervisor for a solution. You don't have to cry about it on the internet. Have a beautiful day.

Kiji
4 months ago
1

If it'll take over an hour to see a patient it is very rude to lie about that fact. Being told I would be the next person to be seen and taking multiple individuals beforehand is not only impolite, but is dishonest.Come here if you wish to be lied to

Jen E
4 months ago
1

Absurd wait times. Rude staff.

Anthony Socie
5 months ago
4

After much anxiety about the CT scan since I had never had one before, my worries were put to rest when Aladeen brought me to the exam area. He listened to me thoughtfully and explained everything every step of the way. I would not have been at ease if it were not for his expertise in IV insertion. The only reason this is not a 5 star review is I had an appointment for 12 and didn t get brought back till 1pm. Everything else about the process was perfect.

Alice Price
6 months ago
5

Danielle, the girl that took care of me was amazing! I went to other places. They said they could not do my MRI, called her. She took care of everything and I had it done! Everybody was wonderful! I would recommend this place to anybody at any time. Thank you

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