BHN The Carson Center

77Mill street
Westfield MA, 01085

Carson Center for Adults and Families MA 1085

About BHN The Carson Center

BHN The Carson Center, located in Westfield, Massachusetts is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism, co-occurring mental health disorders, and opiate addiction. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include relapse prevention.

Specialty rehab programs at BHN The Carson Center include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and accessible addiction treatment using sign language and adapted communication methods.

Patients at BHN The Carson Center will find the residential setting creates an immersive environment promoting full engagement in recovery away from daily triggers. Flowing water from nearby rivers inspires tranquility, encouraging emotional and mental recovery.

BHN The Carson Center has received accreditations from CARF, SAMHSA, and the state of Massachusetts.

Latest Reviews

Hrrlvr
2 weeks ago on Google
1
Had a virtual appt, no link sent, no call, called to find out why and was told I was marked as a no show. Was by home phone & cell phone with husband next me, nothing. Never missed an appt in 10 years. Check your providers, this is not the first time this provider has messed up on an appt with me. I had an appt once in the morning and was called at 5pm. Very upset as they kick you out after a few no shows
Kay Park
3 months ago on Google
5
Andrew Orluk
11 months ago on Google
1
I've been fair enough to give the Carson Center a second chance having been to their services twice, but I just haven't had good experiences on either. The first time I was there I just felt that my therapist at the time back in 2020 wasn't a good fit, but that pales in comparison to my recent experiences with them this year since I relocated back to Westfield, as of writing this it's 2023.My biggest gripe with them is with my more recent admission with them, because there was a lot of back and forth between the therapists and the front desk regarding how appointments have been organized and it felt like there was just a blame game whenever something went wrong in terms of getting appointments scheduled. For me, that's the straw that broke the camel's back with them all together.But I don't blame the receptionists, and I don't blame the therapists or even the psychiatrists on this. If anything this falls on the administration of the facility. To my understanding, they let go of all the receptionists that were there with new ones prior to my second time coming to them in search of help form my personal problems and frankly, it should be seen as an embarrassment on them for making such terrible decisions without thinking them through, and that's where the source of the problem is with this place.It's unprofessional no matter how you look at it and I wish I could give a lower rating than just one star.I'm done. I wouldn't recommend this facility in the slightest and I have no intention of going back there. You're better off finding another place or seeking a private practice.(P.S. Don't bother asking me to send a email to human resources about my experience, I've said everything I've needed to here and that's the bottom line)

Location

Accepted Insurance

BHN The Carson Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Addiction is a highly complex problem, and drug rehab in Massachusetts is often necessary to address it. These programs treat physical, mental, and relational issues that are involved. Treatment empowers individuals to manage these issues without the use of drugs.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • river iconRiver View

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 234852

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Massachusetts

Contact Information

Phone icon (413) 568-6141
Building icon

77Mill street
Westfield MA, 01085

Fact checked and written by:
Miakayla Leaverson, BS
Edited by:
Quentin Blount

Reviews of BHN The Carson Center

2.7/5 (17 reviews)
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Overall Experience
Date Submitted
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Google Reviews

2.7 (17 reviews)
Hrrlvr
2 weeks ago
1

Had a virtual appt, no link sent, no call, called to find out why and was told I was marked as a no show. Was by home phone & cell phone with husband next me, nothing. Never missed an appt in 10 years. Check your providers, this is not the first time this provider has messed up on an appt with me. I had an appt once in the morning and was called at 5pm. Very upset as they kick you out after a few no shows

Kay Park
3 months ago
5

Andrew Orluk
11 months ago
1

I've been fair enough to give the Carson Center a second chance having been to their services twice, but I just haven't had good experiences on either. The first time I was there I just felt that my therapist at the time back in 2020 wasn't a good fit, but that pales in comparison to my recent experiences with them this year since I relocated back to Westfield, as of writing this it's 2023.My biggest gripe with them is with my more recent admission with them, because there was a lot of back and forth between the therapists and the front desk regarding how appointments have been organized and it felt like there was just a blame game whenever something went wrong in terms of getting appointments scheduled. For me, that's the straw that broke the camel's back with them all together.But I don't blame the receptionists, and I don't blame the therapists or even the psychiatrists on this. If anything this falls on the administration of the facility. To my understanding, they let go of all the receptionists that were there with new ones prior to my second time coming to them in search of help form my personal problems and frankly, it should be seen as an embarrassment on them for making such terrible decisions without thinking them through, and that's where the source of the problem is with this place.It's unprofessional no matter how you look at it and I wish I could give a lower rating than just one star.I'm done. I wouldn't recommend this facility in the slightest and I have no intention of going back there. You're better off finding another place or seeking a private practice.(P.S. Don't bother asking me to send a email to human resources about my experience, I've said everything I've needed to here and that's the bottom line)

Neal
1 year ago
1

If i could give zero stars i would. Disgusting in every sense of the word. Aside from the actual cleanliness from the janitorial staff who do a great job, e everything else is awful. Receptionist is annoyed that you are taking them away from the Netflix on thier phone, the providers must have bought thier credentials or found them in the bottom of a cereal box. Rude. Inefficient. Unavailable. The so called "office manager" was probably the biggest as*hole ive ever met. If you really need help PLEASE go somewhere else! They should all be ashamed of themselves

Response from the owner11 months ago
Hi Neal, we are sorry to hear about your negative experience. We want to continually improve and would be very interested in hearing more from you directly. Please email Human.Resources@bhninc.org so we can better understand and address your concerns.
Aimee Cropanese
1 year ago
1

Carson Center and specifically my childs therapist failed him repeatedly. Ended their therapy stating she would be available if ever needed, all we needed to do was contact her and she would put them back into her schedule. None of the family wanted therapy to end. We all felt it unsafe. When child went into crisis and we called the therapist, we were told her books were filled and we needed to do intake again. She wouldn t even talk to us. That was two months ago. They still have not placed him with a new therapist even though we were told it would be fast and he would not have to wait. It s impossible to get a return call, we go to voicemail all of the time. They lie and fail to follow through on anything thing stated.BHN - Carson center. You are failing. Be better.

Response from the owner11 months ago
Hi Aimee, we are sorry to hear about your negative experience. We want to continually improve and would be very interested in hearing more from you directly. Please email Human.Resources@bhninc.org so we can better understand and address your concerns.
edward stevens
2 years ago
1

Was once decent. Then they got rid of all the doctors and therapists. Now they don't even have a doctor there. Staff treat the patients like lepers.

Rebecca O'Connell
2 years ago
1

I would give BHN 1 millon negative stars if I could. This place is a joke sadly. Come here if you want to lose all faith in the mental health field and humans in general. The lack of training is embarrassing. I'm scared for our future generations and current community. BHN claims to provide these "wonderful" services however they have absolutely no idea what they are doing. Very judgmental as well.

Response from the owner2 years ago
Hi Rebecca, we are sorry to hear about your negative experience. We want to continually improve and would be very interested in hearing more from you directly. Please email Human.Resources@bhninc.org so we can better understand and address your concerns
Nicole Omalley
2 years ago
5

I have had the same providers, medicine and therapy for over 5 years at carson. Im treated with dignity and respect. I travel an hour just to stay with these providers. If I could I would give then more than 5 stars

That camara guy
2 years ago
5

I meet some really kind hearted people here during my time if need it's not easy having social anxiety, depression, PTSD , Anger problems and an alcoholic yep am a total train wreck but BHN stuff has been very supportive I hope the company takes care of there employees

River Green
2 years ago
5

I have been receiving services for the last 2 years after alot of past trauma the stuff I had were really great and it feels good to have support

Betty LaPlante
2 years ago
1

Run run run. Awful place. Treats staff like peons. Lot of complaints about confidentiality from their clients. Find a different facility that makes you more important than the money they receive from insurance. It's ALL about the money. I gave it a 1 star because that's as low as you can go on this website.

Response from the owner2 years ago
Hi Betty, we are sorry to hear about your negative experience. We want to continually improve and would be very interested in hearing more from you directly. Please email Human.Resources@bhninc.org so we can better understand and address your concerns.
Susan Deacon
3 years ago
1

This center was a waste of time for my husband who was suffering with depression and severe anxiety. The mental health system is broken and the counselors are just passing their time from one broken soul to the next.

Response from the owner3 years ago
We are sorry to hear about your negative experience at BHN. We want to continually improve and would be very interested in hearing more from you directly. Please email Human.Resources@bhninc.org so we can better understand and address your concerns.
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