BHN The Carson Center

77 Mill street
Suite 251
Westfield MA, 01085

BHN The Carson Center MA 1085

About BHN The Carson Center

BHN The Carson Center, located in Westfield, Massachusetts is a non-profit alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include intensive outpatient.

Specialty rehab programs at BHN The Carson Center include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

Patients at BHN The Carson Center will find the residential setting creates an immersive environment promoting full engagement in recovery away from daily triggers.

Latest Reviews

Hrrlvr
2 weeks ago on Google
1
Had a virtual appt, no link sent, no call, called to find out why and was told I was marked as a no show. Was by home phone & cell phone with husband next me, nothing. Never missed an appt in 10 years. Check your providers, this is not the first time this provider has messed up on an appt with me. I had an appt once in the morning and was called at 5pm. Very upset as they kick you out after a few no shows
Kay Park
3 months ago on Google
5
Andrew Orluk
11 months ago on Google
1
I've been fair enough to give the Carson Center a second chance having been to their services twice, but I just haven't had good experiences on either. The first time I was there I just felt that my therapist at the time back in 2020 wasn't a good fit, but that pales in comparison to my recent experiences with them this year since I relocated back to Westfield, as of writing this it's 2023.My biggest gripe with them is with my more recent admission with them, because there was a lot of back and forth between the therapists and the front desk regarding how appointments have been organized and it felt like there was just a blame game whenever something went wrong in terms of getting appointments scheduled. For me, that's the straw that broke the camel's back with them all together.But I don't blame the receptionists, and I don't blame the therapists or even the psychiatrists on this. If anything this falls on the administration of the facility. To my understanding, they let go of all the receptionists that were there with new ones prior to my second time coming to them in search of help form my personal problems and frankly, it should be seen as an embarrassment on them for making such terrible decisions without thinking them through, and that's where the source of the problem is with this place.It's unprofessional no matter how you look at it and I wish I could give a lower rating than just one star.I'm done. I wouldn't recommend this facility in the slightest and I have no intention of going back there. You're better off finding another place or seeking a private practice.(P.S. Don't bother asking me to send a email to human resources about my experience, I've said everything I've needed to here and that's the bottom line)

Location

Accepted Insurance

BHN The Carson Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Inpatient rehab offers robust, hands-on care in a highly structured and supportive environment. The facility provides housing, meals, and round-the-clock supervision, allowing clients to focus exclusively on their recovery. Inpatient treatment typically involves intensive addiction counseling based on CBT, DBT, RBT, motivational interviewing, or other psychotherapeutic approaches. Many inpatient treatment centers also offer life skills training and/or complementary therapies, including meditation, mindfulness, and nutrition counseling.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs (IOP) facilitate clients' sustained sobriety through high-level care aligned with their evolving needs. Clients engage in multiple treatment sessions per week, typically receiving between nine and 20 hours of outpatient care weekly. The frequency and intensity of treatment gradually decreases as clients stabilize. Many intensive outpatient rehabs offer a variety of services, including addiction counseling, recovery-focused life skills training, and medication assisted treatment (MAT). Evidence-based complementary therapies are also common.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting

Contact Information

Phone icon (413) 568-6141
Building icon

77 Mill street
Suite 251
Westfield MA, 01085

Reviews of BHN The Carson Center

2.7/5 (17 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

2.7 (17 reviews)
Hrrlvr
2 weeks ago
1

Had a virtual appt, no link sent, no call, called to find out why and was told I was marked as a no show. Was by home phone & cell phone with husband next me, nothing. Never missed an appt in 10 years. Check your providers, this is not the first time this provider has messed up on an appt with me. I had an appt once in the morning and was called at 5pm. Very upset as they kick you out after a few no shows

Kay Park
3 months ago
5

Andrew Orluk
11 months ago
1

I've been fair enough to give the Carson Center a second chance having been to their services twice, but I just haven't had good experiences on either. The first time I was there I just felt that my therapist at the time back in 2020 wasn't a good fit, but that pales in comparison to my recent experiences with them this year since I relocated back to Westfield, as of writing this it's 2023.My biggest gripe with them is with my more recent admission with them, because there was a lot of back and forth between the therapists and the front desk regarding how appointments have been organized and it felt like there was just a blame game whenever something went wrong in terms of getting appointments scheduled. For me, that's the straw that broke the camel's back with them all together.But I don't blame the receptionists, and I don't blame the therapists or even the psychiatrists on this. If anything this falls on the administration of the facility. To my understanding, they let go of all the receptionists that were there with new ones prior to my second time coming to them in search of help form my personal problems and frankly, it should be seen as an embarrassment on them for making such terrible decisions without thinking them through, and that's where the source of the problem is with this place.It's unprofessional no matter how you look at it and I wish I could give a lower rating than just one star.I'm done. I wouldn't recommend this facility in the slightest and I have no intention of going back there. You're better off finding another place or seeking a private practice.(P.S. Don't bother asking me to send a email to human resources about my experience, I've said everything I've needed to here and that's the bottom line)

Neal
1 year ago
1

If i could give zero stars i would. Disgusting in every sense of the word. Aside from the actual cleanliness from the janitorial staff who do a great job, e everything else is awful. Receptionist is annoyed that you are taking them away from the Netflix on thier phone, the providers must have bought thier credentials or found them in the bottom of a cereal box. Rude. Inefficient. Unavailable. The so called "office manager" was probably the biggest as*hole ive ever met. If you really need help PLEASE go somewhere else! They should all be ashamed of themselves

Response from the owner11 months ago
Hi Neal, we are sorry to hear about your negative experience. We want to continually improve and would be very interested in hearing more from you directly. Please email Human.Resources@bhninc.org so we can better understand and address your concerns.
Aimee Cropanese
1 year ago
1

Carson Center and specifically my childs therapist failed him repeatedly. Ended their therapy stating she would be available if ever needed, all we needed to do was contact her and she would put them back into her schedule. None of the family wanted therapy to end. We all felt it unsafe. When child went into crisis and we called the therapist, we were told her books were filled and we needed to do intake again. She wouldn t even talk to us. That was two months ago. They still have not placed him with a new therapist even though we were told it would be fast and he would not have to wait. It s impossible to get a return call, we go to voicemail all of the time. They lie and fail to follow through on anything thing stated.BHN - Carson center. You are failing. Be better.

Response from the owner11 months ago
Hi Aimee, we are sorry to hear about your negative experience. We want to continually improve and would be very interested in hearing more from you directly. Please email Human.Resources@bhninc.org so we can better understand and address your concerns.
River Green
2 years ago
5

I have been receiving services for the last 2 years after alot of past trauma the stuff I had were really great and it feels good to have support

Rebecca O'Connell
2 years ago
1

I would give BHN 1 millon negative stars if I could. This place is a joke sadly. Come here if you want to lose all faith in the mental health field and humans in general. The lack of training is embarrassing. I'm scared for our future generations and current community. BHN claims to provide these "wonderful" services however they have absolutely no idea what they are doing. Very judgmental as well.

Response from the owner2 years ago
Hi Rebecca, we are sorry to hear about your negative experience. We want to continually improve and would be very interested in hearing more from you directly. Please email Human.Resources@bhninc.org so we can better understand and address your concerns
Nicole Omalley
2 years ago
5

I have had the same providers, medicine and therapy for over 5 years at carson. Im treated with dignity and respect. I travel an hour just to stay with these providers. If I could I would give then more than 5 stars

Betty LaPlante
2 years ago
1

Run run run. Awful place. Treats staff like peons. Lot of complaints about confidentiality from their clients. Find a different facility that makes you more important than the money they receive from insurance. It's ALL about the money. I gave it a 1 star because that's as low as you can go on this website.

Response from the owner2 years ago
Hi Betty, we are sorry to hear about your negative experience. We want to continually improve and would be very interested in hearing more from you directly. Please email Human.Resources@bhninc.org so we can better understand and address your concerns.
edward stevens
2 years ago
1

Was once decent. Then they got rid of all the doctors and therapists. Now they don't even have a doctor there. Staff treat the patients like lepers.

That camara guy
2 years ago
5

I meet some really kind hearted people here during my time if need it's not easy having social anxiety, depression, PTSD , Anger problems and an alcoholic yep am a total train wreck but BHN stuff has been very supportive I hope the company takes care of there employees

Cole Bentley
3 years ago
4

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