Baystate Franklin Medical Center

164 High Street
Greenfield, MA 01301

Baystate Franklin Medical Center MA 1301

About Baystate Franklin Medical Center

Baystate Franklin Medical Center in Greenfield, Massachusetts is a full service hospital that offers drug and alcohol rehab services to adult women who are pregnant. They provide a team of medically trained professionals to help women who are experiencing a substance use disorder. Their program is called the Moms Do Care Empowerment program.

If you are an expectant mother, the Moms Do Care program can help you have a smoother pregnancy and delivery experience. Your baby will also have a better chance of being healthy. You’ll work with a coordinator and a trained nurse. You’ll also work with a doula and recovery coach.

The program is not only open to women who are currently pregnant. They also serve women who have recently given birth or who have children who are up to 36 months old. They will provide you with education about drugs and alcohol and their effects on your body. They’ll give you information about nutrition and exercise during your pregnancy.

What I love about this place is all the different people who are there to help you. A peer support counselor will provide emotional support and advocate for you with government and law enforcement agencies. A doula will guide and support you through pregnancy and birth. The medical staff can provide you with safe medically assisted treatment if you need help detoxing and staying off of drugs.

Latest Reviews

Abbie Dearing
2 weeks ago on Google
3
The staff in the ER were great aside from the doctor that was on the night that I went. I had positive interactions with practically everyone, even the security guard. I went there due to the urgent cares being closed and wanting to make sure the mild allergic reaction I was having wasn't anything major. I have been dealing with health issues for over three years now and working with specialists to figure out what is going on. I tend to get a lot of symptoms here and there but this time around it had me a little worried. I had severe dizziness to the point where I couldn't drive or stand for a long period of time along with tingling in my face, lips, and tongue. The only thing that went down was swelling in my lip. I had waited for three hours which was not bad on a busy night, I believe it was also because I was considered priority. The nurses continued to check in on me and made sure I was doing okay as we waited. Once I got in, the doctor talked to me for not even 10 minutes. All of the concerns I brought up were being dismissed or met with a quick "I would be worried if it was x,y,z but it's very normal". He decided to prescribe me a steroid even though he didn't believe I was having an allergic reaction. Even on my discharge papers, there was no mention of my dizziness or other symptoms just "abnormal sensations". He even sent my prescription to the wrong pharmacy after repeating the address back to me. I left feeling very discouraged, I am aware that there are things more urgent but it felt like he was just trying to zoom through to each patient. I did not end up seeing my PCP until a week after and my symptoms did not go down until four to five days after the ER visit. Going forward, I may request to have a different doctor if that one is on staff again, I hope he learns to take his time.
Response from the owner1 week ago
We are turly sorry to hear about your experience, Abbie. Thank you for bringing this to our attention. We value your input and would like to learn more. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further. - Responded by Baystate Health
James Kenney
2 weeks ago on Google
1
Dr. Matt Shapiro had given me multiple false diagnosis. Just the other day he said after a ct scan nothing in my face is broken. The next day I went for a second opinion. I m going to need 5 teeth removed and have other broken fragments in my face. Between myself and my girlfriend we have seen him Atleast a dozen times and he has never given us a correct diagnosis. Drive the few miles to Northampton or refuse this doctor. He is not worth the additional visits he will cause you.
Response from the owner1 week ago
We are truly sorry to hear about your experience, James. Thank you for taking the time to bring this concern to our attention. We value your input and would like to help. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further. - Responded by Baystate Health
THE.ricron122 0
2 weeks ago on Google
2
I was with my sister today that date was 10/30/2024 and then I got home to eat something when l come back they was saying my sister was not there when they said she as going to be on the hospital for the next 3 day and when l call they said they are not going to give any information of her so how that work ??
Response from the owner1 week ago
We're sorry to hear about your family's experience. Thank you for bringing this matter to our attention. We value your input and would like to help. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further. - Responded by Baystate Health

Location

Accepted Insurance

Baystate Franklin Medical Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don't require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for ~ 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals. Clients attend PHP three to five days a week. Most insurance plans cover PHP.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

There is a strong link between nutrition and addiction. That's why drug rehab in Massachusetts includes nutrition therapy to teach you healthy eating habits that support addiction recovery. You'll learn what foods your body needs for healing and long term health.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting
  • car iconPrivate Transportation

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 5553

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Phone icon (413) 773-0211
Building icon

164 High Street
Greenfield, MA 01301

Edited by:
Kerry Nenn, BSW

Reviews of Baystate Franklin Medical Center

3.1/5 (110 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.1 (110 reviews)
Abbie Dearing
2 weeks ago
3

The staff in the ER were great aside from the doctor that was on the night that I went. I had positive interactions with practically everyone, even the security guard. I went there due to the urgent cares being closed and wanting to make sure the mild allergic reaction I was having wasn't anything major. I have been dealing with health issues for over three years now and working with specialists to figure out what is going on. I tend to get a lot of symptoms here and there but this time around it had me a little worried. I had severe dizziness to the point where I couldn't drive or stand for a long period of time along with tingling in my face, lips, and tongue. The only thing that went down was swelling in my lip. I had waited for three hours which was not bad on a busy night, I believe it was also because I was considered priority. The nurses continued to check in on me and made sure I was doing okay as we waited. Once I got in, the doctor talked to me for not even 10 minutes. All of the concerns I brought up were being dismissed or met with a quick "I would be worried if it was x,y,z but it's very normal". He decided to prescribe me a steroid even though he didn't believe I was having an allergic reaction. Even on my discharge papers, there was no mention of my dizziness or other symptoms just "abnormal sensations". He even sent my prescription to the wrong pharmacy after repeating the address back to me. I left feeling very discouraged, I am aware that there are things more urgent but it felt like he was just trying to zoom through to each patient. I did not end up seeing my PCP until a week after and my symptoms did not go down until four to five days after the ER visit. Going forward, I may request to have a different doctor if that one is on staff again, I hope he learns to take his time.

Response from the owner2 weeks ago
We are turly sorry to hear about your experience, Abbie. Thank you for bringing this to our attention. We value your input and would like to learn more. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further. - Responded by Baystate Health
James Kenney
2 weeks ago
1

Dr. Matt Shapiro had given me multiple false diagnosis. Just the other day he said after a ct scan nothing in my face is broken. The next day I went for a second opinion. I m going to need 5 teeth removed and have other broken fragments in my face. Between myself and my girlfriend we have seen him Atleast a dozen times and he has never given us a correct diagnosis. Drive the few miles to Northampton or refuse this doctor. He is not worth the additional visits he will cause you.

Response from the owner2 weeks ago
We are truly sorry to hear about your experience, James. Thank you for taking the time to bring this concern to our attention. We value your input and would like to help. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further. - Responded by Baystate Health
THE.ricron122 0
2 weeks ago
2

I was with my sister today that date was 10/30/2024 and then I got home to eat something when l come back they was saying my sister was not there when they said she as going to be on the hospital for the next 3 day and when l call they said they are not going to give any information of her so how that work ??

Response from the owner2 weeks ago
We're sorry to hear about your family's experience. Thank you for bringing this matter to our attention. We value your input and would like to help. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further. - Responded by Baystate Health
Melvin
1 month ago
1

Honestly the staff there are very unprofessional. Especially the lady Emanuela very unprofessional lady she should go back to school. Definitely won't be going there ever again.

Response from the owner1 month ago
We are so sorry to hear about your experience. Thank you for bringing these concerns to our attention. We value your input and would like to learn more. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further. - Responded by Baystate Health
Jon Eggleston
2 months ago
4

Went to the ER at 6pm waited 1.5 hrs before i was taken in. Was diagnosed with cellulitis had xrays done anibiotics given before going to a room at 1am. Now the nurses and aides in spoke 5 were excellant. They were very attentive polite and helpful during my stay. If i ever have to stay again will ask for spoke 5.

Seth Lustig
4 months ago
5

Most but not all of my experience there over the last 30 years, has been with the ER staff. The nurses and doctors are incredibly responsive and professional. I am always stunned at how great they are. I realize at various times they have been working under very trying environments professionally. And they are always dealing with people at their worst. But they are just so spectacular.If I were thinking of moving somewhere, I would look for a place with a facility this excellent. Franklin county and Greenfield in particular are so blessed to have the staff Baystate Franklin taking care of them!

Abbe Schiowitz
4 months ago
1

Awful, awful, awful.

Response from the owner4 months ago
Thank you for taking the time to leave a response. We are sorry to hear about your visit. We value your input and would like to hear more about your experience. If you'd like, please email us at feedback@baystatehealth.org to discuss these concerns further. -Responded by Baystate Health
Amber Smith
5 months ago
1

D A
6 months ago
2

Absolutely disgusted with the service in the lab. Not personable what so ever. The receptionist seemed like he could barely talk and offered little to no assistance. Had me stand at the desk in silence for almost 20 mins before offering me a seat.

Response from the owner6 months ago
Thank you for taking the time to leave a response. We are sorry to hear about your visit. We value your input and would like to hear more about your experience. If you'd like, please email us at feedback@baystatehealth.org to discuss these concerns further. -Responded by Baystate Health
Veda Mason-Hillman
6 months ago
1

Crystal Reardon
7 months ago
1

I left in as much pain as I went in with. With no answers, CT scan and an ekg with no answers... Went to my primary care and was told exactly what I went there for. My pcp could not understand how the CT scan missed the problem. I won't be back.

Response from the owner7 months ago
Thank you for taking the time to leave a response. We are sorry to hear about your visit. We value your input and would like to hear more about your experience. If you'd like, please email us at feedback@baystatehealth.org to discuss these concerns further. -Responded by Baystate Health
Maggie Hazlett
8 months ago
4

They do the best they can as a small rural hospital.

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