Aurora Mental Health Center – Intercept Center

16905 East 2nd Avenue
Aurora, CO 80011

About Aurora Mental Health Center – Intercept Center

Aurora Mental Health Center – Intercept Center, located in Aurora, Colorado is a non-profit alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment.

Specialty rehab programs at Aurora Mental Health Center – Intercept Center include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

Latest Reviews

Tony King
6 days ago on Google
1
I have a hard time with my psychiatrist every time I tell them Im having symptoms of a medication or I don't wanna take something they force me too keep taking I don't like this mental health clinic at all it's not a good place to go to
Response from the owner5 days ago
Hello Tony, We are disappointed to hear that we have fallen short of your expectations. Finding the right treatment plan can be a difficult process. Each client's circumstances are different, and our goal is to find solutions that work best for each individual. We would like to look further into your experience to see if there's anything we can do to improve. Please contact us directly at CEX@auroramhr.org. Regards, The AMHR Team
Shaebae
1 week ago on Google
1
Incompetent
Response from the owner5 days ago
Hello Shaebae, We're sorry to hear that you had a negative experience with our clinic. Please let us know if there's anything we can do to make things right. You can contact us directly at CEX@auroramhr.org. Regards, The AMHR Team
Justin L
1 week ago on Google
5
Helped get me twenty years of sobriety. Helped me with all of life's challenges. Some of my problems couldn't be fixed. Though I ran into bad problems along the way, I got by, with their help.
Response from the owner2 days ago
Hello, Justin! Thank you so much for this incredible feedback! Stories like yours are the reason we do what we do. Stay strong and don't hesitate to reach out if you need our help again. Best Wishes, The AMHR Team

Location

Accepted Insurance

Our Policy: Aurora Mental Health Center – Intercept Center works with several private insurance providers and also accepts private payments when possible, please contact us to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
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Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
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LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
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Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Contact Information

Phone icon (303) 617-2300
Building icon

16905 East 2nd Avenue
Aurora, CO 80011

Reviews of Aurora Mental Health Center – Intercept Center

2.5/5 (56 reviews)
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Reviews

Overall Experience
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Google Reviews

2.5 (56 reviews)
Renee
2 months ago
3

It's inappropriate for the receptionist on the 3rd floor to sit and talk about consumers like we are not there and they also talk about the staff inappropriately and I feel it needs to be stopped

Response from the owner2 months ago
Hi Renee, We are troubled by your review and would like to learn more about this situation. The behavior you describe does not at all meet our standards of professionalism and confidentiality. Please contact our Client Experience team at your earliest convenience so that we can look into this. You can reach us directly at CEX@AuroraMHR.org. Regards, The AMHR Team
Raven Steiner
2 months ago
1

If I could leave less than one star I would. The way that I have been treated by this organization is disgraceful. I have been punted to 3 psychiatrists since the beginning of the year. Each one has retired, moved departments or quit the organization altogether. The most recent fiasco led to me withdrawing from Zoloft for 4 days, unable to speak directly to anyone to get a refill. This is a medication I have been on for over a year. I was told that I was supposed to have had a appoint in July to renew the prescription; no one from this office ever contacted me for an appointment. No one ever followed up. After mentioning that I could not afford a 3 minute long appointment costing $100, I was later called being told that the prescription had been renewed. Somehow magically without ever needing to attend an appointment. So, I was left to withdraw from a medication for several days for absolutely no discernable reason. The person I spoke with had a tone of total apathy and stated "I was personally responsible." Had my primary physician refill this prescription for me and they gave me a 90 day supply, this took a brief 10 minute phone call. I will never give another penny of my insurance money to these people. I am so happy for the amazing therapists who have had the opportunity to leave this place and switch over to private practice; they deserve far better than the total incompetence displayed through the administrative staff at this location. Not to mention the utter lack of inter departmental communication, despite all of these people being located in the same building. This is the kind of behavior I expect from a disgruntled part time retail employee, not someone who holds someone's mental health in their hands. I have experienced more of a sense of helplessness and hopelessness from fighting to get care from these people more than the actual mental health conditions I struggle with.

Response from the owner2 months ago
Hi Raven, We are very sorry to hear about your experience with our center. Staff changes are always a challenge, but it is our responsibility to ensure our clients are able to receive the care they need regardless of those challenges. We apologize if we have fallen short of those expectations and we'd like the opportunity to learn from your experience. We encourage you to reach out to our Client Experience team so that we can examine this situation in more detail. Please email us at CEX@AuroraMHR.org. Sincerely, The AMHR Team
Brannon Sever
2 months ago
1

My roommate and I both separately went thru the intake process with a gentleman named Nathaniel and were then both "matched" with Charles Dunlap for therapy. Unfortunately, my roommate, JK, and I, both had a horrendous experience with Charles. Both sessions I attended with him I felt he was utterly unprepared, and he was actually significantly late to the first one. Charles was clearly ill equipped to deal with mine or JK's specific needs, particularly my traumatic barriers to treatment, which were discussed repeatedly with Nathaniel and he.I found him to be unmotivated as therapist, unprofessional, and poorly prepared to work with actual human beings.

Response from the owner2 months ago
Hi Brannon, We are concerned by your review and would like the opportunity to discuss your experience in more detail. It's our goal to make every client feel supported and confident in their treatment plan/team. We regret hearing that was not the case for you and we'd love to work with you at solving that. Please reach out to our Client Experience team at CEX@AuroraMHR.org. Regards, The AMHR Team
Laura Ayala
3 months ago
1

I first would like to say this is not a reflection on the professionals that work here. They are all amazing. Calling to get a hold of your provider is a different story. First I go through the main office, go through the series of questions on who I am, my son, my address just to be transfered to where I get a voice mail saying to leave message. Who knows when I'll get a call back and if I miss that call back I have to go through the process all over again. It never was like this before covid. I spoke to a person straight from that office. If it wasn't for my sons doctor I would have found someone new. Oh and don't even get me started with billing. She has no clue what I'm talking about and I just wanted receipts sent to my email.

Response from the owner3 months ago
Hi Laura, We appreciate your feedback regarding our intake and billing processes and we apologize for the difficulty you have experienced with our center. This is obviously not the experience we wish to deliver to our clients and we would like to learn more about how we can improve. Please reach out to us by email at CEX@AuroraMHR.org so that we can discuss these issues in more detail. Regards, The AMHR Team
Alycia Samuelson
3 months ago
1

I use to think I had a huge support team here but since beccas left I feel like I'm being treated like the enemy Including to the point of being charged personally for appointments and them refusing to charge my medicaid knowing I have no income they just want to make my life worse THEY LOST EMPLOYEES THAT ACTUALLY CARE ABOUT THEIR PAITENT to a staff that despies they clients and hates who they have to see.

Response from the owner3 months ago
Hi Alycia, We are disappointed to hear that you feel this way. It's our goal to make every client feel supported. We ARE on your team and there should be no doubt about that. Unfortunately, Medicaid and other providers have specific coverage requirements which means we can't charge every service through their plans. However, it is our responsibility to explain your billing to you in detail. We apologize if that has not been your experience. Please reach out to our Client Experience team at your earliest convenience. We would like the opportunity to look further into your situation and see what we can do better to address your needs. You can reach us by email at CEX@AuroraMHR.org. Regards, The AMHR Team
Shamara Smith
4 months ago
1

The thing that sucks is , they have no cures. Humanity needs cures. Everything else to me is a waste of time.

Response from the owner4 months ago
Hi Shamara, We understand that going through treatment and recovery can be a frustrating experience. Everyone's circumstances are different and fast cures are not always available. However, we believe in our ability to unlock meaningful outcomes and improve emotional wellbeing for clients through our proven methods and compassionate care. Healing takes time. Please don't give up hope. If you feel that we have fallen short of our commitment to your care, please don't hesitate to reach out to our Client Experience team at CEX@AuroraMHR.org. Regards, The AMHR Team
Malissa Minor
4 months ago
2

I am basically on my death bed because of their health care neglect of my surgery site. Don't go there!!!

Response from the owner4 months ago
Hi Malissa, We are very sorry to hear about your situation. However, we believe you may have mistaken us for another clinic. We do not perform surgeries or post-surgery care. If you are not mistaken, please contact our Client Experience team by email at CEX@AuroraMHR.org so that we can gain an understanding of your situation and determine whether any action needs to be taken. Regards, The AMHR Team
Alycia Dawn
4 months ago
1

I use to feel so supported thru here like they cared and Now I feel so unsupported and not cared about at all. They way the casemanager has giving up on me makes me want to give up on me.

Response from the owner4 months ago
Hi, Alycia! We are greatly concerned by your review. We consider it our duty and responsibility to ensure each of our clients feels supported and receives the care they need and want. Please do not give up on yourself or our center. We would like to address your concerns as soon as possible. Please reach out to our Client Experience team by emailing us at CEX@AuroraMHR.org so that we can better understand the situation and take any necessary steps to improve your experience. If you are currently experiencing a mental health crisis, please call Colorado Crisis Services at 844-493-TALK (8255) or text "Talk" to 38255. If you are experiencing a medical or other type of emergency, please call 9-1-1 immediately. Regards, The AMHR Team
Renee
7 months ago
5

Excellent work by all involved in the care and treatment of their consumers and staff thank you for being so trauma informed and protecting our community from the dangers of the world around us today. Best mental health care services since I have been getting servicesThanks to you all for your hard work

Response from the owner7 months ago
Thank you for your kind words, Renee! Anytime you need us, we'll be here. Sincerely, The AMHR Team
Suzi Farley
7 months ago
1

Zero if I could. Disconnected TWICE with no call back, when calling a line said to be for crisis help. Was on the first call 5 minutes (s/w Angie). Second call for 27 minutes (Jameelah) where I was asked for my SSN??? Both women said I would be seen today. I physically drove to the location on Alameda where the woman at the front desk (Joy) said I would not be seen today, didn t care that I was twice disconnected, and that the next appt is two weeks out for in person and not until next week for telehealth. Why would these women tell me I d be seen today?? This is for CRISIS help, btw. Which by the way, goes straight to voicemail. Absolute garbage.Update: The canned responses to these reviews make you look even worse. Giving someone the number to a crisis line, when I physically came in. After being told I d be seen that day by two people, both who disconnected me? You also have terrible reviews from former employees on multiple review sites. The issues are widespread & systemic. Not sure where you get funding from, but it s definitely worth looking into.

Response from the owner8 months ago
Hello Suzi, We are very concerned by your review of our crisis line. We want to ensure that you are okay and receive the care that you need. We would also like the opportunity to learn more about your encounters with our team so that we can address any issues which may have contributed to your negative experience. Please email our Client Experience Team at CEX@AuroraMHR.org so that we can follow up with you. If you are currently experiencing a mental health crisis, please call Colorado Crisis Services at 844-493-TALK (8255) or text "Talk" to 38255. If you are experiencing a medical or other type of emergency, please call 9-1-1 immediately. Kind Regards, The AMHR Team
stephy (Sharkbait)
11 months ago
1

Accessing mental health should not be this difficult. I tried to call to schedule an appointment to try to get in to see a new therapist/psychiatrist. They told me that's not allowed and I have to call and schedule the same day I can go in. I work Mon-Fri 8-5pm and I can't just not show up to work to MAYBE get an appointment scheduled. It's basically impossible to get scheduled in.

Response from the owner1 year ago
Hi, We're disappointed to hear that we fell short of your expectations. This is not the type of experience we aim to provide our clients. If you'd be willing to reach out to our Client Experience Team, we would appreciate the opportunity to make things right. Please email us at CEX@AuroraMHR.org. Regards, The AMHR Team
Linda Ibarra
1 year ago
5

Response from the owner1 year ago
Thanks for the positive rating! If you ever require our services again, we'll be here. Sincerely, The AMHR Team
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