Aurora Health Center

818 Forrest Lane
Waterford, WI 53185

The facilities at Aurora Behavioral Health Center in Waterford, WI 2

About Aurora Health Center

Aurora Health Center, located in Waterford, Wisconsin is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism, co-occurring mental health disorders, and opiate addiction. They offer flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include intensive outpatient and relapse prevention.

Specialty rehab programs at Aurora Health Center include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

Patients at Aurora Health Center will find the residential setting creates an immersive environment promoting full engagement in recovery away from daily triggers.

Aurora Health Center has received accreditations from SAMHSA.

Latest Reviews

Dan Cleveland
4 months ago on Google
1
I recently had a deeply frustrating experience with Dr. Daniel A. Allison, MD, and the Aurora Health Center in Waterford. On May 3rd, I canceled an appointment the day before it was scheduled. On May 8th, I missed another appointment due to my work schedule and a job taking longer than anticipated. On May 9th, I called to ask if there was any way to schedule an appointment via telemedicine. I received no response except through the LiveWell app. No one called me back or sent a text message.I appreciated being able to get an appointment scheduled for June 11th at 3:30 PM. I rushed to arrive on time for this appointment, explained what I needed, and was shocked to learn that my prescriptions could no longer be filled due to a drug contract being allegedly broken. I have never received any information about such a contract. Even on the LiveWell app, the only message I received was a notice to no longer fill prescriptions, without any reasoning besides my missed appointment.I apologize for missing one appointment, but I feel it is unfair to be penalized so severely for this single incident. I have not been happy with the service at this office overall. Scheduling appointments typically requires five phone calls, indicating a significant lack of communication among staff members. I have received multiple phone calls to confirm appointments that I had already confirmed.Additionally, I never received any notification about the necessity of a wellness check for my prescription refill. When I called a week before my prescription ran out, I was told that the earliest available appointment was a month away. This situation raises serious concerns about the efficacy of the healthcare system in place. It is unreasonable to expect a patient to go a month without a necessary prescription, even if it is not life-threatening.Overall, my experience has left me feeling that the system at Aurora Health Center in Waterford is broken and in need of urgent improvement. I hope my feedback is taken seriously and that steps are taken to address these issues.
Jesse Heald
1 year ago on Google
1
They just want your money and dont actually care about you. Too bad its the only clinic around my area.
Randy Dvorak
1 year ago on Google
2
I feel in my visit that I was rushed. I had a scheduled appointment for a physical exam. Had a brief discussion with the doctor about some concerns. He checked eyes nose and throat and was pretty much done. I thought the turn your head and cough came with the visit. I had a lot more to convey but was cut short. 20 minutes a customer I guess is what you get. . Maybe I've seen the before and after of days when health care was just that. too much business is not necessarily good business.

Location

Accepted Insurance

Aurora Health Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Centivo
Cofinity
Common Ground Healthcare
Community Care
Devoted Health
MHS
PHCS (Private Healthcare Systems)
Prime Health Services
Quartz
Trinity Health Network
Trilogy Health Solutions
WPS Health Solutions

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs (IOP) support clients' return to their community following inpatient treatment and may also offer an alternative to hospitalization for clients who are relatively stable following detox. Many intensive outpatient rehabs require clients to participate in a minimum of nine and a maximum of 20 treatment hours weekly. IOP services are also highly customizable and typically include a combination of addiction counseling, recovery-focused life skills training, medication assisted treatment (MAT), and holistic therapies such as meditation.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

The goal of drug rehab in Wisconsin is to address drug addiction as a complex issue that involves physical, mental, and relational aspects. During rehab, treatment focuses on each of these areas and gives you the tools you need to achieve and maintain sobriety.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Phone icon (262) 514-3700
Building icon

818 Forrest Lane
Waterford, WI 53185

Reviews of Aurora Health Center

3.1/5 (22 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.1 (22 reviews)
Dan Cleveland
4 months ago
1

I recently had a deeply frustrating experience with Dr. Daniel A. Allison, MD, and the Aurora Health Center in Waterford. On May 3rd, I canceled an appointment the day before it was scheduled. On May 8th, I missed another appointment due to my work schedule and a job taking longer than anticipated. On May 9th, I called to ask if there was any way to schedule an appointment via telemedicine. I received no response except through the LiveWell app. No one called me back or sent a text message.I appreciated being able to get an appointment scheduled for June 11th at 3:30 PM. I rushed to arrive on time for this appointment, explained what I needed, and was shocked to learn that my prescriptions could no longer be filled due to a drug contract being allegedly broken. I have never received any information about such a contract. Even on the LiveWell app, the only message I received was a notice to no longer fill prescriptions, without any reasoning besides my missed appointment.I apologize for missing one appointment, but I feel it is unfair to be penalized so severely for this single incident. I have not been happy with the service at this office overall. Scheduling appointments typically requires five phone calls, indicating a significant lack of communication among staff members. I have received multiple phone calls to confirm appointments that I had already confirmed.Additionally, I never received any notification about the necessity of a wellness check for my prescription refill. When I called a week before my prescription ran out, I was told that the earliest available appointment was a month away. This situation raises serious concerns about the efficacy of the healthcare system in place. It is unreasonable to expect a patient to go a month without a necessary prescription, even if it is not life-threatening.Overall, my experience has left me feeling that the system at Aurora Health Center in Waterford is broken and in need of urgent improvement. I hope my feedback is taken seriously and that steps are taken to address these issues.

Jesse Heald
1 year ago
1

They just want your money and dont actually care about you. Too bad its the only clinic around my area.

Randy Dvorak
1 year ago
2

I feel in my visit that I was rushed. I had a scheduled appointment for a physical exam. Had a brief discussion with the doctor about some concerns. He checked eyes nose and throat and was pretty much done. I thought the turn your head and cough came with the visit. I had a lot more to convey but was cut short. 20 minutes a customer I guess is what you get. . Maybe I've seen the before and after of days when health care was just that. too much business is not necessarily good business.

Laura Bonack
2 years ago
5

I love this place! All the doctors and nurses are professional and helpful. It's very peaceful and everyone answers my questions and helps me get the best care for my children, myself, and my brother.

Amanda Giuliani
3 years ago
1

Lab dept is not good. I checked in before multiple people and waited 45mins just to take samples I had to drop off. Will never be going back. Staff is terribly rude at the lab as well!!

Mary Peloza
3 years ago
4

Went in to the urgent care side about a month ago for a broken toe. Receptionist was great when checking in, and it was super quiet. Felt like the only person there! Didn't wait more than two minutes to get called back. Nurse was nice and helpful, x-ray lady was nice too! The urgent care doctor seemed like he was in a rush, and didn't explain anything besides the fact that my toe was broken, which sucks. Overall great experience! I am one who avoids doctors offices as Functional medicine is far more helpful. But when it comes to a broken bone, urgent care it is.

Vito Colano
3 years ago
4

Aurora itself can be hit and miss but NP Beth Weidman here is really great.

Lee Kelly
3 years ago
1

December of 2020. I agree with all of these negative reviews. The wait time is so long, germ ridden magazines in the rooms. Another time I went to urgent care, and was told it would be 45 minutes, I replyied back to the idiot girl at the front desk well pick me up off the floor when u are ready. I should not have to say this is URGENT as in urgent care.

Wren Ewing
3 years ago
5

I'm seeing that, as of now, all reviews are years old at this point except mine. I've never had a problem at this facility. My PCP is here and he's great (seeing him since before COVID); I've referred him to my family and they now see him as well. It's not the most recent facility but that doesn't mean it's bad.Even with COVID-19, the wait here isn't long. Sometimes it takes a little while after the appointment time but if you arrive on time, which should be a 5-15m before your actual appointment time, you'll get in as soon as they're ready.If they do get backed up, it's because they're busy or a patient took longer than expected. This happens. If you don't have the time to go to the facility and you're not looking for tests, try a virtual visit instead. You can stay home, use Zoom, and it's likely much easier.As far as I'm aware, there's no "just drop in" here - especially during COVID-19. You can easily make appointments by phone or, if you're seeing an existing doctor that's treating you, through the LiveWell mobile app/online.Someone complained about HIPAA violation in an older review (doctor gave info while the husband and kid were in the room)... Don't bring people in if you don't want them to hear your medical information. How can you expect a doctor to help you if you don't want them to do their job while people you brought with you are in the room? Anyway, you shouldn't bring people with you during COVID-19 anyway, unless you need them.Bedside manner? We love our PCP and everyone else here seems polite, if not a little overwhelmed some days.The only thing that's ever been a slight grievance to me here is that I sometimes have to walk a little further because no one is manning the reception for my doctor and the signs direct you to another desk to wait. I don't necessarily mind this but I would appreciate it being more obvious ahead of time to prevent the walking back and forth.

Lynn Zivkovich
3 years ago
5

Theresa Horton
5 years ago
4

Amanda Brown
5 years ago
3

The online appointment system is useless here. You'll still wait 30 minutes to get into an actual exam room.

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