Arbour Counseling Services Lowell

21 George St
Lowell, MA 01852

About Arbour Counseling Services Lowell

Arbour Counseling Services is a facility that provides mental health and substance abuse treatment in Lowell, Massachusetts. Located in the greater Boston metro area, they provide a structured outpatient addiction program and outpatient counseling. Their care services are available for clients of all ages and groups. In addition to these services they also offer couples therapy and community-based support.

In the structured outpatient addiction program, you’ll receive treatment in a safe and therapeutic environment. You’ll participate in group therapy where a trained professional will lead discussions on topics related to early recovery skill building, stress management and life skills.

The program lasts four to six weeks with the length of treatment being determined based on your needs. Along with counselors, you’ll be provided with a primary care physician to monitor your health throughout your treatment.

Mental health issues can sometimes be a cause of addiction issues which outpatient counseling services can help with. The great thing about these services is you’re given more flexibility with the time you can schedule these appointments. You have the option of individual, group, family and couples counseling.

I like that they also offer therapeutic services specifically designed for elderly individuals to get the treatment they need. In between sessions, you can spend time relaxing and enjoying a view of the Concord River which is located not far from the facility.

Community based services are also available at this location. The community support program offers voluntary mobile case management and support services. You’ll receive assistance obtaining benefits, healthcare and housing.

The program also provides help with developing a crisis plan and connects you to community resources to support your recovery. Another community based service you’ll have access to is a recovery support navigator. Paraprofessional staff will help you understand your treatment options, provide temporary transportation to appointments and work collaboratively with your care team.

Latest Reviews

Brice Gallagher
3 months ago on Google
5
I have been with Arbor awhile now and I find this office has done a solid job. The staff is responsive, the doctors are professional and straight forward, and the only downside I've had is the location.
James Leak
7 months ago on Google
4
im currently signed up for the one in lowell, today was my first day so the jury is still out, stay tuned people cause this could get ugly although my counselor seems like she knows what she is doing!
Tomie Check
11 months ago on Google
1
I have been recieving care here for a couple years now, but they recently closed my case because I was the one to not get the call or the notification if it were to be telehealth or in person so they decided to close my case right as I ran out of my medication. I did have a therapist there that was Amazing, I miss her sm, but she left the practice of her own volition. But yeah now I understand why people give this place such bad reviews. -_-

Location

Accepted Insurance

Arbour Counseling Services Lowell works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
aftercare iconAftercare Support
Rehab aftercare programs offer customized, wraparound support for clients in the maintenance phase of recovery. Many clients enroll in drug rehab immediately after completing intensive inpatient or residential care. Services encompass outpatient treatment but often extend long beyond the completion of a formal recovery program and typically include a variety of medical, mental health, and social service programs. Peer coaching, relapse prevention, 12 step program induction, and related services are commonly available.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Addiction is a highly complex problem, and drug rehab in Massachusetts is often necessary to address it. These programs treat physical, mental, and relational issues that are involved. Treatment empowers individuals to manage these issues without the use of drugs.

Dual Diagnosis services offer a managed continuum of care designed to provide a comprehensive system of treatment and recovery from co-occurring psychiatric and substance disorders. Co-occurring psychiatric and substance disorders are treated simultaneously with a clear recognition that stabilization/arresting of the addiction is the most immediate concern upon the patient’s entering treatment.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • meditation iconMeditation Room
  • building1 iconDay School
    For nearly 20 years, Arbour Counseling Services has offered a clinical program designed to provide behavioral health services to students. This program is administered within the school setting during school hours by Arbour therapists working closely with designated school staff. The services are provided to pre-school through 12th grade students.

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (978) 453-5736
Building icon

21 George St
Lowell, MA 01852

Edited by:
Courtney Myers, MS

Reviews of Arbour Counseling Services Lowell

2.3/5 (19 reviews)
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Google Reviews

2.3 (19 reviews)
Brice Gallagher
3 months ago
5

I have been with Arbor awhile now and I find this office has done a solid job. The staff is responsive, the doctors are professional and straight forward, and the only downside I've had is the location.

James Leak
7 months ago
4

im currently signed up for the one in lowell, today was my first day so the jury is still out, stay tuned people cause this could get ugly although my counselor seems like she knows what she is doing!

Tomie Check
11 months ago
1

I have been recieving care here for a couple years now, but they recently closed my case because I was the one to not get the call or the notification if it were to be telehealth or in person so they decided to close my case right as I ran out of my medication. I did have a therapist there that was Amazing, I miss her sm, but she left the practice of her own volition. But yeah now I understand why people give this place such bad reviews. -_-

only900more2go
1 year ago
5

I have not received care from this facility, but I almost did. My review is covering my interaction with the office staff.I had a therapist named Diana from Ferrera's Counseling in the past that was not a good fit for me. When I politely told her I would like a new therapist she went rogue. My impression is that she bypassed the front desk staff in charge of placing me with a new therapist and even her own boss/my previous therapist just to refer me out to Arbour counseling's php program. Diana had told me the referral was for my usual once-a-week therapy, but she lied. Eventually I got a call from Arbour about a week after, and I was pleasantly surprised because getting mental health care is a hard and long process with all the wait lists etc. The person on the phone said there was a billing issue (I confirmed with my ins company though that there shouldn't have been one) and they were calling to confirm my payment method and that I was going for Partial Hospitalization. I was confused. Upon further discussion the employee stated they did find it odd that I was referred for the program as my notes did not make it seem like I was in or recently out of a crisis. I asked if there was a mix up or misunderstanding, but they elaborated saying the note specifically said "m-f 5 hrs a day" and was signed off by Diana, but not her boss. I had reached out to my previous therapist/ the boss/owner of Ferrera's about this issue, but got no response. There may be no reason to be suspicious of php programs, and it was cool to learn they exist in case I ever needed one, but due to how things unfolded I couldn't help but feel wary of the whole situation. To this day I have no idea what I possibly may have dodged if it weren't for the mystery Arbour employee that was simply doing their job and paying attention. This was an event that happened last summer (2022).

Samantha Sidney
1 year ago
1

They don't care cause of the fact that I called today because no one is answering my pharmacy calls and the person who answers the phone didn't give me a chance to explain what I needed for my insurance to cover one of my meds and now I'm gonna have to suffer with withdrawals from not having my meds.

Collie Carter
1 year ago
3

Jose Ortega
1 year ago
1

The only good thing I could say is that Jennelle the therapist I had with them was great but everything else was horrible. Once Dr Hill retired which I met him very shortly and they took that new Dr called Chuck. All I needed was a simple signature from him and that took months literally from like August to when I finally spoke to him on January because his own team told me that's the process but when I spoke to him and started freaking out which was obviously understandable but he started pointing fingers elsewhere and telling me that he's not my secretary instead of using his supposed skills to make the whole situation better wow I go to a place for help but he doesn't even have the lowest level of patience to deal with anything so go figure how they get licensed but anyways after all this useless Doctor kept talking down to me, I was amazed at my self that I did not loose it but just hung up on the him to then get a call from the place telling me that they had been calling me for a while to go and pick up the paper all lies because just to speak to the front desk woman with white hair you get all kinds of push back and attitudes from her but imo if they stopped hating the patients for being sick and treated them like their own things would be different I would have never imagined calling a place for help and then having to deal with miserable workers that actually hate working in the field they are in just horrible.

Stephanie Thibault
2 years ago
1

Anne the secretary doesn't know how to read her paperwork and doesn't know how to not hang up on you mid sentence. Dr. "Chuck" never calls on time for appointments. Everyone I've talked to in that place has an attitude problem. Please choose elsewher

Nicole Welch
2 years ago
5

I'm a little shocked about the amount of bad reviews. I've had such a wonderful experience. My councilor is so amazing and kind. She has worked with me and my crazy schedule and I really appreciate her patience.

Rebeka Plaskon
4 years ago
1

Extremely negligent care

Emily Rose Lefrancois
4 years ago
1

I had one lovely therapist named Holly for a while but then she left because she wasn t getting paid enough. After she left they replaced her with someone else who I didn t vibe with at all and didn t understand my anxiety and depression. She left after 3 weeks and after she left they didn t give me anyone else to see. So now I m left with no therapist at a bad spot in my life.When I came here to see someone for meds I had a really nice psychiatrist for a while but he also left. He was replaced with a really rude person named Dr. Hill. He took me off of the meds that s worked for me because he didn t approved of them and put on my record that I m addicted to Benzos when I got upset. I stopped seeing him and saw the other psychiatrist there but she didn t understand my depression and anxiety either and would prescribe me expensive meds that never worked. I just gave up from there on. Now I m seeking counseling and psychiatric services elsewhere.They also always lost records saying that I paid my copay and would try to make me pay it again when I had recipes to show I paid for them. Very unprofessional overall.

Joel Kiddy
5 years ago
5

Rick Gallagher is a great counselor and has helped me with my son. Thanks Rick.

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