Appalachian Community Services

100 thomas Heights
Suite 206
Franklin, NC 28734

Appalachian Community Services NC 28734

About Appalachian Community Services

Appalachian Community Services, located in Franklin, North Carolina is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include relapse prevention and intervention services.

Specialty rehab programs at Appalachian Community Services include age-appropriate treatment for teens addressing adolescent-specific issues, inclusive treatment respecting diverse sexual orientations and gender identities, and age-sensitive addiction treatment considering health and life-stage issues of older adults.

Appalachian Community Services has received accreditations from CARF.

Latest Reviews

Aurora Rodriguez
1 month ago on Google
1
Jason Jackson
1 year ago on Google
1
Went for help with my severe anxiety and PTSD. Put me on meds that made it so much worse tried to call and get my emergency anxiety meds refilled since 15 was all they thought I needed. basically told me that I had to suffer through my panic attacks until they were able to see me ..... what a joke they are not trying to help feel like they made it worse...it's ok I'll find what I need on my own hopefully it doesn't have fentanyl in it ....I should have known just to do it myself all bout money with these people.
James Teems
1 year ago on Google
4
I am so thankful for Appalachian Community Services. I've been a patient with the.for several years now and not once have they turned me away. Not once have they not helped me. Be it in their office or calling the crisis number they provide. I can understand how mental health facilities get a "bad wrap". I've been a patient at one of those places before, until I switched to ACS. Thank you for doing all you guys do!

Location

Accepted Insurance

Appalachian Community Services works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
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Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
aftercare iconAftercare
heart-hands iconIntervention Services
Intervention services can provide customized interventions tailored to the needs of the individual and family. An intervention specialist can design and conduct a drug intervention in North Carolina that encourages the individual to enter treatment in a non-coercive manner. The specialist will meet with the family to plan the intervention, then provide expert insights to guide the process and appropriate follow-up care.
medically-assisted-detox iconMedically Assisted Detox
A medically assisted detox is the safest way to remove addictive drugs and alcohol from your body. A team of licensed medical professionals will look after you 24/7 to monitor your health, help minimize discomfort, and provide medications if necessary to alleviate any withdrawal symptoms. This process is typically the first step in your recovery and may take around 5-7 days, although length will depend on your individual needs.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

If you're struggling with insecurity about your ability to make changes in your life, motivational interviewing in North Carolina could be a good solution. This type of therapy offers support and empowerment to help you explore your options and decide how to move forward with positive changes.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (828) 524-9385
Building icon

100 thomas Heights
Suite 206
Franklin, NC 28734

Reviews of Appalachian Community Services

1.25/5 (13 reviews)
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Reviews

1

understanding that it is overwhelming, however that it the 1 focus: customer service. Recordkeeping, who knows what and when and following through on processes. They are happy to take money and bless them for expanding the services, just PLEASE do the REST OF THE JOB!!! A ... Read More

Reviewed on 2/18/2019
1

They have to improve in communication and organization because sometimes they are not able to answer the phone/email and you really need help.

Reviewed on 9/7/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

1.3 (11 reviews)
Aurora Rodriguez
1 month ago
1

Jason Jackson
1 year ago
1

Went for help with my severe anxiety and PTSD. Put me on meds that made it so much worse tried to call and get my emergency anxiety meds refilled since 15 was all they thought I needed. basically told me that I had to suffer through my panic attacks until they were able to see me ..... what a joke they are not trying to help feel like they made it worse...it's ok I'll find what I need on my own hopefully it doesn't have fentanyl in it ....I should have known just to do it myself all bout money with these people.

James Teems
1 year ago
4

I am so thankful for Appalachian Community Services. I've been a patient with the.for several years now and not once have they turned me away. Not once have they not helped me. Be it in their office or calling the crisis number they provide. I can understand how mental health facilities get a "bad wrap". I've been a patient at one of those places before, until I switched to ACS. Thank you for doing all you guys do!

darlene lovingood
2 years ago
1

Betty Mottola
2 years ago
1

They are not there to help you. They do not have a doctor there. Their Doctors are from out of state or far from Franklin NC. Your appointment is done over a computer. Google FaceTime. Do you self a favor and go anywhere else but here. This place will cause all your diagnosis to come out all at once. They might even cause new ones. Don't Do It, the worst place I ever gone to in all my 55years

Response from the owner2 years ago
Thank you for sharing and we are sorry to hear about your experience. We do not want anyone to have a negative experience with our services. If you would like to speak with someone about your care, please feel free to contact us at administration@acswnc.com and a member of our care team will be in touch. If you find that you are experiencing a mental health crisis and wish to contact our 24/7/365 crisis service line, please call 888-315-2880.
Lisa Norris
2 years ago
1

Worst services ever received! Daughter had at least 3 office visits. Needed prescriptions refilled and left messages on phone with no calls returned. Finally, she went by the office and they didn t have any record for her. Never again!!

Response from the owner2 years ago
We are sorry to hear of your experience. This is not typical, and we would very much like to talk about it so that we can ensure your satisfaction and improve services for everyone. If you would, please email Lauren Garner, Director of Outpatient Services, at lauren.garner@acswnc.com so that we may address your concerns.
Angela Davis
3 years ago
1

I suggest you find another private sector psychiatric Dr to provide the needs you have. These people are only there for pushing meds and collecting the insurance. Their policy won't allow them to even write anyone who has a need for a support animal a flipping letter from a psychiatric Dr to keep you from getting evicted!!!

Anna Taylor
4 years ago
1

when you have someone who is on medication for metal health but can not receive these said medications due to lack of service from this office. No one will return phone calls to set up appointments and will not send in a refill till appointment has been made. My child has now been with out medication for over 3 days and is starting to have out burst. Due to no fault of hers. This is uncalled for and very inconsiderate for some one who has mental health problems !Macon County deserves better than what they are receiving from this agency!

Response from the owner4 years ago
We are sorry that you had this experience. We would very much like to talk about it so that we can ensure your satisfaction and improve our services for everyone. If you would, please call us at 1-888-315-2880 so that we can address your concerns.
White Guy
4 years ago
1

I've never seen any kind of office run this poorly. This place is doing a great disservice to their patients. Complete incompetence at all positions. So sad.

Michael Pratt
6 years ago
1

Total disorganization and lack of communication. Would not recommend to anyone. They tend to drop the ball a lot, and phone calls and/or emails are rarely returned. They really should be shut down.

Janet Prevette
6 years ago
1

To be a mental health place and not answering the phone is enough to give someone mental health issues. I can never get this place to answer. And 9 times out of 10 they don't call back. You get so angry you want to scream!

Sarah Hussey
7 years ago
1

Waited 2 hours to be seen. Then they tell me they are doing a computer session. The lady is call in everyone trying to get it to work. I'm behind a doctors desk in an office. No organization, really unprofessional place.

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