Allina Health – Unity Hospital

550 Osborne R Minneapolis, MN 55432
Inpatient
Allina Health - Unity Hospital MN 55432

About Allina Health – Unity Hospital

Allina Health – Unity Hospital, located in Minneapolis, Minnesota is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions. They offer residential care providing long term support for addiction recovery.

Latest Reviews

Tori
1 month ago on Google
1
Came her as a patient for the partial hospitalization program and day treatment. While I enjoyed having the friends I met there, the staff are disgusting.As much as they advocate for helping you with any mental health issues, they're pretty useless when it comes to people genuinely having a mental health crisis, but are in their program.Staff refuse to listen to you, will not comfort you, will give you suggestions that don't make sense and if you try to talk about how ridiculous the circumstances are, they're fine shipping you out to the same program but at a different location separate from Allina. I work DIRECTLY FOR Allina and it's pathetic that I'm saying to go somewhere else for mental health care if you want to be taken seriously.Even worse is the issue of conflict arising, and they don't do anything to keep the peace for the sake of someone's mental health. Or if the patient is uncomfortable, they should attempt to lesson the burden, considering the fact that they SHOULD BE TREATING YOU.Look someplace else. Mental health care is already so hard to pursue. But it makes a tough situation worse when the people who are caring for you are neurotypical and don't understand.
Response from the owner1 month ago
Thank you for taking the time to share your concerns with us, Tori. We are disappointed to hear about your experience and would like the opportunity to learn more if you are comfortable speaking with us. Please contact our patient care liaisons at 763-236-3121. Thank you.
Kaylie Hussain
1 month ago on Google
1
Poor Attitude as I attempted to call for my son who is running a temp this morning. The lady sounded very annoyed that I called the wrong department so I ended up hanging up because now I will be going elsewhere unfortunately.
Response from the owner1 month ago
Thank you for taking the time to share your concerns with us, Kaylie. We are disappointed to hear about your experience and would like the opportunity to learn more if you are comfortable speaking with us. Please contact our patient care liaisons at 763-236-3121. Thank you.
Linda Hill
1 month ago on Google
4
Have been to the ER at the unity campus numerous times over the years and have ALWAYS been helped and seen by a wonderful staff from the front desk staff to the nurses and doctors. Thank you for caring.
Response from the owner1 month ago
Thank you for the positive feedback, Lina! All of us at Mercy Hosputal - Unity Campus strive to provide our patients with the highest quality of care possible, and we are happy to hear about your positive experience.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.4 / 10

Location

Accepted Insurance

Allina Health – Unity Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Medica
UCare
South County Health Alliance
America's PPO
Hennepin Health
PreferredOne
PrimeWest Health
WPS Health Solutions

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Contact Information

Phone icon (763) 236-3800
Building icon

550 Osborne R
Minneapolis, MN 55432

Reviews of Allina Health – Unity Hospital

2.4/5 (323 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.4 (323 reviews)
Tori
1 month ago
1

Came her as a patient for the partial hospitalization program and day treatment. While I enjoyed having the friends I met there, the staff are disgusting.As much as they advocate for helping you with any mental health issues, they're pretty useless when it comes to people genuinely having a mental health crisis, but are in their program.Staff refuse to listen to you, will not comfort you, will give you suggestions that don't make sense and if you try to talk about how ridiculous the circumstances are, they're fine shipping you out to the same program but at a different location separate from Allina. I work DIRECTLY FOR Allina and it's pathetic that I'm saying to go somewhere else for mental health care if you want to be taken seriously.Even worse is the issue of conflict arising, and they don't do anything to keep the peace for the sake of someone's mental health. Or if the patient is uncomfortable, they should attempt to lesson the burden, considering the fact that they SHOULD BE TREATING YOU.Look someplace else. Mental health care is already so hard to pursue. But it makes a tough situation worse when the people who are caring for you are neurotypical and don't understand.

Response from the owner1 month ago
Thank you for taking the time to share your concerns with us, Tori. We are disappointed to hear about your experience and would like the opportunity to learn more if you are comfortable speaking with us. Please contact our patient care liaisons at 763-236-3121. Thank you.
Kaylie Hussain
1 month ago
1

Poor Attitude as I attempted to call for my son who is running a temp this morning. The lady sounded very annoyed that I called the wrong department so I ended up hanging up because now I will be going elsewhere unfortunately.

Response from the owner1 month ago
Thank you for taking the time to share your concerns with us, Kaylie. We are disappointed to hear about your experience and would like the opportunity to learn more if you are comfortable speaking with us. Please contact our patient care liaisons at 763-236-3121. Thank you.
Linda Hill
1 month ago
4

Have been to the ER at the unity campus numerous times over the years and have ALWAYS been helped and seen by a wonderful staff from the front desk staff to the nurses and doctors. Thank you for caring.

Response from the owner1 month ago
Thank you for the positive feedback, Lina! All of us at Mercy Hosputal - Unity Campus strive to provide our patients with the highest quality of care possible, and we are happy to hear about your positive experience.
Dawna Trevarthen
1 month ago
1

Had a friend wait 2 hours in the lobby while bleeding profusely over 12 hours to transfer to a different hospital for the doctor she needed and over 1 hour for a new iv. Nurses were unprofessional and did not answer a call button. No numbers listed in the room for patient services or nurse station. The nurses failed to follow up with my friends mother. Was told multiple times the other hospital did not have any beds open even 12+ hours of being admitted. Absolutely unacceptable.Update:gave my friend the phone number to contact patient services as I am not the one that s been at this hospital now for 3 weeks. Guess what patient services couldn t even be bothered to answer the phones. She tried multiple times over multiple days. 3 doctors that can t make 1 solid game plan and each time one doctor changes something they have to repeat the cycle all over again. DO NOT GO HERE

Response from the owner2 months ago
Thank you for taking the time to share your concerns with us, Dawna. We are disappointed to hear about your experience and would like the opportunity to learn more if you are comfortable speaking with us. Please contact our patient care liaisons at 763-236-3121. Thank you.
Jessica Elliott
1 month ago
1

Not impressed with Dr. Godbout's attitude in the ER. She did not take my abdominal or flank pain seriously and made me feel like a hypochondriac for me being certain I didn't just have a bladder infection.I suspected a kidney infection, having had bladder infections and UTIs in the past. I tried to stress this to her.I even told her I didn't want to end up in the ER again.She barely spoke with me, rushed everything, and just kept saying "Uh huh" "Yeah..." - then she proceeded to talk down to me like I was an idiot by repeating, "The antibiotics will get you all taken care of". As if I didn't understand what she was saying because I was worried this wasn't being taken seriously enough.Well, a few days later I went to a different ER dizzy, nauseous, and in pain. Without a doubt, I had a kidney infection. Then got proper treatment. Perhaps it would have been taken care had I been listened to while trying my hardest to advocate for myself. I broke down in tears at the ER I got properly diagnosed at while that doctor held my hand to comfort me - because I left Mercy so confused and just left feeling so odd, it was a weird experience to be made to feel like my opinion on my whole health didn't matter, or to not be taken seriously.Self-advocating is a joke at Mercy ER.I was trying to avoid Mercy, but it was the closest thing to my job. Even the front desk people were moody and had so much attitude. They were so unpleasant.What's wrong with this ER? The reviews check out. Avoid this place.And to the "owner" leaving responses to each bad review. Please consider a different response that's not copy and pasted a million times over. It's impersonal. You should be replying to these people with individual responses. I doubt it's really the owner and someone whose paid to respond. If you cared, you'd take the reviews for what they are, instead of trying to fix things by making people call you. What are you going to tell us..give us false promises that you'll fix it? Have you seen the reviews for most of the ERs in the twin cities? You all seem to be slacking. What's going on with all these hospitals and employees? It's so bad.

Response from the owner1 month ago
Thank you for taking the time to share your concerns with us, Jessica. We are disappointed to hear about your experience and would like the opportunity to learn more if you are comfortable speaking with us. We strongly encourage you contact our patient care liaisons at 763-236-3121. Please be assured that all reviews we receive expressing patient concerns are shared directly with our patient care liaisons. Thank you.
LaRina Montgomery
1 month ago
1

Least caring hospital on the planet everyone that works here is colder than ice this is mainly the ER never been anywhere else here

Response from the owner1 month ago
Thank you for taking the time to share your concerns with us, LaRina. We are disappointed to hear about your experience and would like the opportunity to learn more if you are comfortable speaking with us. Please contact our patient care liaisons at 763-236-3121. Thank you.
Anon
2 months ago
2

Came for detox. Nurses, CNA s, dietary, and housekeeping were absolutely amazing. Big shoutouts to Husen, Blake, Max, and Cheryl. But the social worker who worked earlier this morning was completely rude. After finally getting some sleep from the long night of check ins and blood work, she walked in the room, tore the shades open, and started harassing me about treatment options. I groggily replied that I wasn t sure, and she said something along the lines of me relapsing if I don t find a treatment plan. That quickly made me uninterested about hearing anything more about treatment. I was interested in options, but the way I was treated made it stressful and uncomfortable. She should not be working in social work, and I hope no one else has to deal with that treatment.

Response from the owner2 months ago
Thank you for the positive feedback, Anon! All of us at Mercy Hospital - Unity Campus strive to provide our patients with the highest quality of care possible, and we are happy to hear about your positive experience. If you would like to discuss any concerns regarding your care, we welcome you to call the Mercy - Unity Campus patient care liaisons at 763-236-3121. Thank you.
Amanda Lee
2 months ago
1

The staff here is really rude you can hear it in their tone of voice when you call they seem annoyed and like you are inconveniencing them. Sat on hold for an hour waiting to hear from a nurse and still nobody answered I will take my healthcare elsewhere

Response from the owner2 months ago
Thank you for taking the time to share your concerns with us, Amanda. We are disappointed to hear about your experience and would like the opportunity to learn more if you are comfortable speaking with us. Please contact our patient care liaisons at 763-236-3121 Thank you.
James Anderson
2 months ago
1

This is for the emergency room specifically, not the hospital as a whole:Just don't come here, go anywhere else. I came in with a thumb laceration and need stitches. I got here at 6:45a and it's now about 9:00a and I still haven't gotten stitches. They aren't really busy however seems to be many difficult patients causing havoc for everyone. My procedure will take about 20 minutes tops, can't believe I've been waiting over 2 hours with an open wound that is still bleeding.

Response from the owner2 months ago
Thank you for taking the time to share your concerns with us, James. If you are still waiting to receive care we encourage you to ask the front desk about the status of your wait time. We also welcome you to call our patient care liaisons at 763-236-3121. Thank you.
Arreis Poche
2 months ago
1

I went here for a concussion which I'm still showing signs and symptoms of. The Doctor really seemed like he couldn't be bothered with helping me and refused to take anything I told him about my symptoms seriously and ignored everything I had said after being asked if I was prone to migraines and answered honestly. He looked in my mouth for a split second and just told me I was dehydrated which wasn't the case. Soon after the Nurse asked me additional questions about my mental health and on the other side of the window I heard the Doctor tell a nurse that he wanted to eavesdrop and told her that it was only a headache. He told me the only thing they could do was an IV drip and that Imaging wasn't necessary because the injury happened a few days ago and that basically they didn't want to waste time if they couldn't find anything. The nurses aside from two, seemed like they didn't know what they were doing at all and seemed awkward with the medical questions I had asked. I barely saw the doctor until he said he'd be printing out my discharge papers and I was there for around 4 hours. What's funny is I went to my local clinic and they did more for me in half an hour than this so called ER. Found out I have hemotympanum (blood) in both my ears and the body aches I had been experiencing is in fact from a concussion and not "just a headache". Do yourselves a favor and go to any other place but this one, hell go to your local clinic because they'll do more for you than this sorry excuse for a medical facility.I also left the hospital with bruises from the IV that I didn't need that are finally starting to heal.

Response from the owner2 months ago
Thank you for taking the time to share your concerns with us, Arreis. We are disappointed to hear about your experience and would like the opportunity to learn more if you are comfortable speaking with us. Please contact our patient care liaisons at 763-236-3121. Thank you.
Sam W
3 months ago
1

ALEX SMEEANA, boy where do I start . My aunt had 4 strokes and i had said that she was dizzy maybe a potential 5th stroke. His response, just because she s dizzy doesn t mean anything. Also, he stated that we had an obsession with wanting to get her an MRI. The absolute worst if he s your doctor RUN!

Response from the owner3 months ago
Thank you for taking the time to share your concerns with us, Sam. We are disappointed to hear about your experience and would like the opportunity to learn more if you are comfortable speaking with us. Please contact our patient care liaisons at 763-236-3121. Thank you.
L
3 months ago
1

The ICU is horrible! The nurses sit on the other side of a window and watch patients in their room. Absolutely no privacy whatsoever and extremely creepy! Since the toilet is out in the open inside the room. How disturbing to have people watch you when you re using it. I would give it a Zero rating if that was possible. Pray you never have to go to Unity ICU!

Response from the owner3 months ago
Thank you for taking the time to leave a review, L. If you would like to discuss your concerns, we encourage you to call 763-236-3121 and ask to speak to a patient care liaison about your care.
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