Zale Lipshy Pavilion – William P. Clements Jr. University Hospital

5151 Harry Hines Boulevard
4th Floor
Dallas TX, 75235

Zale Lipshy University Hospital TX 75235

About Zale Lipshy Pavilion – William P. Clements Jr. University Hospital

Zale Lipshy University Hospital, in Dallas, Texas, is a comprehensive behavioral and mental health care facility for adults. The UT Southwestern affiliated center offers inpatient, outpatient, and aftercare services, including specialized programs for seniors, young adults, persons with hearing impairments, and persons with co-occurring disorders.

Zale Lipshy University Hospital, an affiliate of UT Southwestern in Dallas, Texas, is an integrative behavioral and mental healthcare facility providing dual diagnosis care, crisis intervention services, and inpatient, outpatient, and aftercare programs. They also offer dedicated services for young adults and persons with hearing impairment.

The inpatient program at Zale Lipshy University Hospital enables clients to focus on their recovery in a highly structured and supportive environment. Clients engage in intensive, trauma informed individual, group, and family counseling drawing on a range of modalities, including CBT, DBT, and motivational interviewing. Mental health assessments, personalized treatment planning, and case management are included for dual diagnosis clients. Evidence based complementary therapies are also available, including nutrition therapy and experiential therapy. Additional services include nicotine replacement programs and electroconvulsive therapy (ECT) for treatment resistant mental health disorders.

Zale Lipshy University Hospital supports long term recovery through a robust continuum of care designed to support clients’ successful reintegration into their communities, homes, and workplaces. Clients in outpatient care receive ongoing counseling, combined with recovery focused life skills training, including courses in coping, anger and stress management, self care, wellness, and relapse prevention. Additional services may include career counseling, vocational training, housing and employment assistance, 12 step program induction, and social services referrals.

Zale Lipshy University Hospital accepts private insurance, military insurance, self pay, Medicare, and Medicaid.

Latest Reviews

Michael Ripley
4 months ago on Google
5
Everyone there really works hard! Under construction ATM so parking is kind of a headache sometimes.
Ashley Butler
6 months ago on Google
5
I came to five orange completely dysfunctional and actually got diagnosed with the new disorder that made a lot of sense...Every single person that talked to me that worked there from the doctor all the way down to the text and nurses. We're kind, helpful and prompt.The facility was very very clean and I slept well every night because there wasn't the loud screaming and chaos that some psychiatric facilities have...This place is amazing and well exceeded my expectations. If I ever need to return for psychiatric care I will be going to UTSW for sure
Audrey Clemmons
7 months ago on Google
1
We took my son, who has severe Cerebral palsy, the the ER for Positive Covid. We waited for 5 hours and needed to change his soiled under garment. He is 41 years old and we asked to use a family room or empty bay to change his depends. They said they do not have family rooms or empty bed to change him. We had to lose our place in the ER because we took him home to change his diaper. Big fancy hospital without family rooms to change those who are completely disabled. What a shame!

Location

Accepted Insurance

Zale Lipshy Pavilion – William P. Clements Jr. University Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
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Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Contact Information

Phone icon (214) 645-5555
Building icon

5151 Harry Hines Boulevard
4th Floor
Dallas TX, 75235

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Quentin Blount

Reviews of Zale Lipshy Pavilion – William P. Clements Jr. University Hospital

4.27/5 (100 reviews)
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Reviews

1

My mom is a patient on 8 th floor rehab for two weeks. She will be discharge to an ltac facility due to the fact that mom is not able to participate well in rehab due to severe back and left arm pain due to fractures. It's disappointing that she cannot stay there longer to b ... Read More

Reviewed on 10/14/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

4.3 (99 reviews)
Michael Ripley
4 months ago
5

Everyone there really works hard! Under construction ATM so parking is kind of a headache sometimes.

Ashley Butler
6 months ago
5

I came to five orange completely dysfunctional and actually got diagnosed with the new disorder that made a lot of sense...Every single person that talked to me that worked there from the doctor all the way down to the text and nurses. We're kind, helpful and prompt.The facility was very very clean and I slept well every night because there wasn't the loud screaming and chaos that some psychiatric facilities have...This place is amazing and well exceeded my expectations. If I ever need to return for psychiatric care I will be going to UTSW for sure

Audrey Clemmons
7 months ago
1

We took my son, who has severe Cerebral palsy, the the ER for Positive Covid. We waited for 5 hours and needed to change his soiled under garment. He is 41 years old and we asked to use a family room or empty bay to change his depends. They said they do not have family rooms or empty bed to change him. We had to lose our place in the ER because we took him home to change his diaper. Big fancy hospital without family rooms to change those who are completely disabled. What a shame!

Vicki Pollard
8 months ago
5

In 1998 I was fortunate enough to be taken to Zale Lipshy. I was operated on for a ruptured brain aneurysm in cebreal area. Now in 2024, thanks to the fantastic people who treated me I am still going strong with no negative side effects. Has to be the best there is for these type surgeries.

Paul Bolden
10 months ago
1

I take my rating extremely serious. Helping Restore Ability's is hit or miss. They have a few good works that if you can ever get them on the phone, they will try to get your problem resolved. Yes, there are always problems. My father was released from UT Southwestern, I asked via email which included the phone numbers for Irina Kagan, Social Worker or Case Worker and Helping Restore Ability so they could receive the Discharge Report for my father which was needed to allow them to start paying the Attendants again. My father was discharged on November 22nd, 2023. I have went back and forth with Irina and Helping Restore Ability, Denise Baumgartner and Linda Aguilar. The attendants are paid every two weeks. I emailed and called to resolve this issue. I sent a message on their website with my email attached. I received another response from Denise advising if I provided the Discharge Report they would be able to make sure the attendants are paid this pay period which is on Friday and equals 4 weeks. If this was Irina or Denise's paycheck, I am more than positive this would be unacceptable. Unfortunately, they don't feel the same about others. I will say in Denise's defense with Helping Restore Ability that she did send me a text message advising that she had sent a response to my email. I scanned the 29 Page Report while assisting my father with a visit from Superior HealthPlan Annual Visit and trying to get him cleaned up, dressed and feed before his 2PM Doctor's appointment today. I will be posting this same message to UT Southwestern's Google so that others can see the experience I received between the two companies.

Erdal Karataylioglu
11 months ago
1

Rip off $800 for 1/2 occupational therapy. Insurance doesn t cover. This is a big rip off..

Adem Kimbilir
1 year ago
5

Haven t been here but heard it s a amazing hospital and have read some very good story s of people recovering from brain operations on Facebook genuinely seems a good hospital

Nana Martinez
1 year ago
5

Nice hospital, amazing staff too

Desiree Eaton
1 year ago
4

Andrea Alejandro
1 year ago
5

Best hospital and amazing staff

Margerett Roberts
1 year ago
5

Stephen Prentice
2 years ago
4

My boss was going through rehab here after suffering a stroke. I can't attest to the level of care he's received, although he's much better than when he arrived but I can complain about having to pay $5 for valet parking because there's really no other option.

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